49
NPS
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NoteVault
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About NoteVault's Brand
NoteVault provides innovative voice-to-text-based mobile reporting solutions for the mobile workrforce
Brand at a Glance
4/5
Product Quality
4/5
Pricing
5/5
Customer Service
NoteVault NPS
NoteVault's Net Promoter Score (NPS) is a 49 with 70% Promoters, 9% Passives, and 21% Detractors. Net Promoter Score tracks whether NoteVault's customers would recommend using the product based on a scale of -100 to 100.
NoteVault Overall NPS
| 70% | Promoters |
|---|---|
| 9% | Passives |
| 21% | Detractors |
NoteVault NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 48 | Aug 2020 | 48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NoteVault NPS by Usage
NoteVault's NPS was rated the highest by customers who have used NoteVault's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
NoteVault Product Quality
4/5
NoteVault has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NoteVault's overall Product Quality score rated by its users and customers.
NoteVault Product Information
NoteVault serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, and Mexico. NoteVault supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
NoteVault’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://notevault.com
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
SaaS
Languages Supported
English
Product Type
Construction Management Software
NoteVault Pricing
NoteVault ROI & Value For Money
4/5
NoteVault has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NoteVault's overall ROI score rated by its users and customers.
NoteVault Pricing Plans
NoteVault has a pricing structure that accommodates small, medium, and large businesses. Starting from $29.99/month, NoteVault uses a subscription model and offers the following: Plus: $29 per user, per month (optional human transcription of audio on a pay per use basis)., Pro: $99 per user, per month (includes unlimited human transcription)., and Enterprise: Contact NoteVault for pricing information..
Who Uses NoteVault?
Small Businesses
Medium Businesses
Large Enterprises
NoteVault Customer Service
5/5
NoteVault has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock NoteVault's overall Customer Service score rated by its users and customers.
About NoteVault's Customer Service
Address
6305 Lusk Blvd, San Diego, CA
Website
http://notevault.com
Phone Number
858-755-9800
Consumer vs. Employees
NoteVault scored a 49 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of NoteVault would recommend the brand to a friend. ENPS measures how likely NoteVault employees would recommend working at NoteVault to a friend.
Net Promoter Score
49
NPS Score
| 70% | Promoters |
|---|---|
| 9% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
