-75
NPS
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ESI Group
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About ESI Group's Brand
ESI boasts a unique know-how in Virtual Product Engineering, based on an integrated suite of coherent, industry-oriented applications. Among its major competitors, ESI Group is ranked in 7th place for NPS while Dassault Systèmes is 1st, and Siemens PLM is 2nd.Their current market cap is $231.78M
Brand at a Glance
60%
Customer Loyalty
3.6/5
Product Quality
2.2/5
Pricing
3.2/5
Customer Service
ESI Group Ranking
- #4 / 4 of its competitors
ESI Group NPS
ESI Group's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether ESI Group's customers would recommend using the product based on a scale of -100 to 100.
ESI Group Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
ESI Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Sep 2024 -75 | Sep 2024 | -75 |
How Other Brands Compare
ESI Group is ranked #4 for NPS among its competitors. Siemens PLM and Autodesk come in first and second, with ANSYS INC coming in at third. Among those competitors, it is the lowest valued company behind Siemens PLM.
ESI Group |  Autodesk |  Siemens PLM |  ANSYS INC | |
| Global Ranking | #- | #238 | #- | #- |
| NPS | -75 | 32 | 34 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $231.78M | $62.34B | $142.78B | $31.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ESI Group NPS vs. Competitors
Compared to its competitors, ESI Group's NPS is rated right below ANSYS INC.
| COMPANY | NPS Score | |
|---|---|---|
 | Dassault Systèmes | 43 |
| Siemens PLM | 34 |
| Autodesk | 32 |
 | MSC Software | 22 |
 | PTC | 20 |
| ANSYS INC | 17 |
| ESI Group | -75 |
ESI Group Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of ESI Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ESI Group Customer Loyalty vs. Competitors
Compared to its competitors, ESI Group's Customer Loyalty score is rated right below Siemens PLM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Autodesk | 83% |
| Dassault Systèmes | 82% |
| PTC | 80% |
| MSC Software | 79% |
| ANSYS INC | 79% |
| Siemens PLM | 66% |
| ESI Group | 60% |
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ESI Group Product Quality
3.6/5
ESI Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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ESI Group Product Information
ESI Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.esi-group.com
- Company Size
- 1,001-5,000 Employees
Industry
Productivity
SaaS
Virtual Reality
ESI Group Product Quality vs. Competitors
Compared to its competitors, ESI Group's Product Quality score is rated right above Siemens PLM, and is preceded by PTC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dassault Systèmes | 4.1/5 |
| Autodesk | 4/5 |
| MSC Software | 3.9/5 |
| ANSYS INC | 3.9/5 |
| PTC | 3.9/5 |
| ESI Group | 3.6/5 |
| Siemens PLM | 3.3/5 |
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ESI Group Pricing
ESI Group ROI & Value For Money
2.2/5
ESI Group has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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ESI Group Pricing vs. Competitors
Compared to its competitors, ESI Group's ROI score is rated right below Siemens PLM.
| COMPANY | Pricing Score | |
|---|---|---|
| MSC Software | 4.1/5 |
| Dassault Systèmes | 3.9/5 |
| Autodesk | 3.9/5 |
| PTC | 3.8/5 |
| ANSYS INC | 3.7/5 |
| Siemens PLM | 3.2/5 |
| ESI Group | 2.2/5 |
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ESI Group Customer Satisfaction (CSAT)
ESI Group Customer Satisfaction (CSAT) Score
66 / 100
ESI Group has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ESI Group Customer Satisfaction vs. Competitors
Compared to its competitors, ESI Group's Customer Satisfaction score is rated right below Siemens PLM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MSC Software | 100% |
| PTC | 79% |
| Dassault Systèmes | 76% |
| ANSYS INC | 73% |
| Autodesk | 72% |
| Siemens PLM | 66% |
| ESI Group | 66% |
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ESI Group Customer Service
3.2/5
ESI Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About ESI Group's Customer Service
Address
100-102 Avenue de Suffren, Plano, TX 75015 France
Website
http://www.esi-group.com
Phone Number
+33153651414
ESI Group's Social Links
ESI Group Customer Service vs. Competitors
Compared to its competitors, ESI Group's Customer Service score is rated right above Siemens PLM, and is preceded by ANSYS INC.
| COMPANY | Customer Service Score | |
|---|---|---|
| MSC Software | 4.2/5 |
| Dassault Systèmes | 4/5 |
| PTC | 3.9/5 |
| Autodesk | 3.8/5 |
| ANSYS INC | 3.7/5 |
| ESI Group | 3.2/5 |
| Siemens PLM | 3.1/5 |
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ESI Group as an Employer
2.6/5
ESI Group has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ESI Group scored a -75 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of ESI Group would recommend the brand to a friend. ENPS measures how likely ESI Group employees would recommend working at ESI Group to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 27% | Promoters |
|---|---|
| 9% | Passive |
| 64% | Detractors |
