34
NPS
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Siemens PLM
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About Siemens PLM's Brand
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Siemens PLM NPS
Siemens PLM's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Siemens PLM's customers would recommend using the product based on a scale of -100 to 100.
Siemens PLM Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Siemens PLM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
Dec 2022 20 | Dec 2022 | 20 |
Apr 2023 33 | Apr 2023 | 33 |
Jul 2023 43 | Jul 2023 | 43 |
Sep 2023 50 | Sep 2023 | 50 |
Mar 2024 33 | Mar 2024 | 33 |
Nov 2024 20 | Nov 2024 | 20 |
Feb 2025 27 | Feb 2025 | 27 |
Apr 2025 33 | Apr 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Siemens PLM Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Siemens PLM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Siemens PLM Product Quality
3.3/5
Siemens PLM has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Siemens PLM Product Information
Siemens PLM’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Siemens PLM Pricing
Siemens PLM ROI & Value For Money
3.2/5
Siemens PLM has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Siemens PLM Customer Satisfaction (CSAT)
Siemens PLM Customer Satisfaction (CSAT) Score
67 / 100
Siemens PLM has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
45%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Siemens PLM Customer Service
3.1/5
Siemens PLM has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Siemens PLM's Customer Service
Website
https://www.plm.automation.siemens.com/global/en/
Siemens PLM as an Employer
4.6/5
Siemens PLM has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Siemens PLM scored a 34 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Siemens PLM would recommend the brand to a friend. ENPS measures how likely Siemens PLM employees would recommend working at Siemens PLM to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 50% | Promoters |
|---|---|
| 42% | Passive |
| 8% | Detractors |
