19
NPS
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Proto Labs
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About Proto Labs' Brand
Proto Labs is a company that provides rapid manufacturing of low-volume CNC-machined and injection-molded custom parts Among its major competitors, Proto Labs is ranked in 2nd place for NPS while McMaster-Carr is 1st, and 3D Systems is 3rd. Overall, Proto Labs has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.29B
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Proto Labs CMO
Brian Peters
Brian Peters serves as the Chief Marketing Officer of Proto Labs. Brian started at Proto Labs in March of 2018. Brian currently resides in Greater Minneapolis-St. Paul Area.
Proto Labs Ranking
- #2 / 4 of its competitors
Proto Labs NPS
Proto Labs's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Proto Labs's customers would recommend using the product based on a scale of -100 to 100.
Proto Labs Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Proto Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 -1 | Feb 2023 | -1 |
Jan 2024 13 | Jan 2024 | 13 |
Sep 2024 22 | Sep 2024 | 22 |
Nov 2024 10 | Nov 2024 | 10 |
Dec 2024 18 | Dec 2024 | 18 |
How Other Brands Compare
Proto Labs is ranked second for NPS among its competitors. McMaster-Carr and Xometry come in first and third, with Sigma Labs coming in at #4. Among those competitors, it is the second most valued company.
Proto Labs |  McMaster-Carr |  Xometry |  Sigma Labs | |
| Global Ranking | #- | #782 | #- | #- |
| NPS | 19 | 53 | -5 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $3.29B | - | $385.00M | $36.53M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Proto Labs NPS by Gender
Proto Labs's NPS was rated -20 by Male customers on Comparably.
Male
-20
Proto Labs's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Proto Labs's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Proto Labs NPS by Ethnicity
Proto Labs's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Proto Labs NPS vs. Competitors
Compared to its competitors, Proto Labs's NPS is rated right above 3D Systems, and is preceded by McMaster-Carr.
| COMPANY | NPS Score | |
|---|---|---|
| McMaster-Carr | 53 |
| Proto Labs | 19 |
 | 3D Systems | 0 |
 | Stratasys Direct Manufacturing | N/A |
| Xometry | -5 |
Proto Labs Customer Reviews
Out of the 2 Proto Labs customer reviews 1 was positive and 1 was constructive. Proto Labs customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Proto Labs Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Proto Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Proto Labs Customer Loyalty Score by Gender
Proto Labs's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Proto Labs Customer Loyalty Score by Ethnicity
Proto Labs's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Proto Labs Customer Loyalty vs. Competitors
Compared to its competitors, Proto Labs's Customer Loyalty score is rated right above 3D Systems, and is preceded by Xometry.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| McMaster-Carr | 82% |
| Xometry | 78% |
| Proto Labs | 74% |
| 3D Systems | 53% |
| Stratasys Direct Manufacturing | N/A |
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Proto Labs Product Quality
3.6/5
Proto Labs has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Proto Labs Product Information
Proto Labs’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.protolabs.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
SaaS
Quick Insights into Proto Labs Product Quality
Proto Labs's Product Quality score was rated highest by Caucasian customers.
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Ranked Proto Labs Product Quality the Highest
Proto Labs Product Quality Score by Gender
Proto Labs's Product Quality score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Proto Labs Product Quality Score by Ethnicity
Proto Labs's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Proto Labs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Proto Labs Product Quality vs. Competitors
Compared to its competitors, Proto Labs's Product Quality score is rated right above Xometry, and is preceded by McMaster-Carr.
| COMPANY | Product Quality Score | |
|---|---|---|
| McMaster-Carr | 4.3/5 |
| Proto Labs | 3.6/5 |
| Xometry | 3.6/5 |
| 3D Systems | 3.1/5 |
| Stratasys Direct Manufacturing | N/A |
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Proto Labs Pricing
Proto Labs ROI & Value For Money
3.4/5
Proto Labs has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Proto Labs ROI
Proto Labs's ROI score was rated highest by Caucasian customers.
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Ranked Proto Labs ROI the Highest
Proto Labs ROI Score by Gender
Proto Labs's ROI score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Proto Labs ROI Score by Ethnicity
Proto Labs's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Proto Labs Pricing vs. Competitors
Compared to its competitors, Proto Labs's ROI score is rated right above Xometry, and is preceded by McMaster-Carr.
| COMPANY | Pricing Score | |
|---|---|---|
| McMaster-Carr | 4/5 |
| Proto Labs | 3.4/5 |
| Xometry | 3.3/5 |
| 3D Systems | 3/5 |
| Stratasys Direct Manufacturing | N/A |
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Proto Labs Customer Satisfaction (CSAT)
Proto Labs Customer Satisfaction (CSAT) Score
63 / 100
Proto Labs has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
36%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Proto Labs Customer Satisfaction
Proto Labs's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Proto Labs Customer Satisfaction the Highest
Proto Labs Customer Satisfaction Score by Gender
Proto Labs's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Proto Labs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Proto Labs' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Proto Labs Customer Satisfaction vs. Competitors
Compared to its competitors, Proto Labs's Customer Satisfaction score is rated right above Xometry, and is preceded by 3D Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| McMaster-Carr | 84% |
| 3D Systems | 67% |
| Proto Labs | 64% |
| Xometry | 60% |
| Stratasys Direct Manufacturing | 0% |
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Proto Labs Customer Service
3.3/5
Proto Labs has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Proto Labs's Customer Service
Address
5540 Pioneer Creek Drive, Maple Plain, MN
Website
http://www.protolabs.com/
Phone Number
7634796738
Quick Insights into Proto Labs Customer Service
Proto Labs's Customer Service score was rated highest by Caucasian customers.
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Ranked Proto Labs Customer Service the Highest
Proto Labs Customer Service Score by Gender
Proto Labs's Customer Service score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Proto Labs Customer Service Score by Ethnicity
Proto Labs's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Proto Labs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Proto Labs Customer Service vs. Competitors
Compared to its competitors, Proto Labs's Customer Service score is rated right above 3D Systems, and is preceded by Xometry.
| COMPANY | Customer Service Score | |
|---|---|---|
| McMaster-Carr | 4.2/5 |
| Xometry | 3.6/5 |
| Proto Labs | 3.3/5 |
| 3D Systems | 2.9/5 |
| Stratasys Direct Manufacturing | N/A |
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Proto Labs as an Employer
3.7/5
Proto Labs has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Proto Labs scored a 19 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Proto Labs would recommend the brand to a friend. ENPS measures how likely Proto Labs employees would recommend working at Proto Labs to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
