-5
NPS
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Xometry
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About Xometry's Brand
Changing the Shape of Manufacturing
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Xometry NPS
Xometry's Net Promoter Score (NPS) is a -5 with 40% Promoters, 15% Passives, and 45% Detractors. Net Promoter Score tracks whether Xometry's customers would recommend using the product based on a scale of -100 to 100.
Xometry Overall NPS
| 40% | Promoters |
|---|---|
| 15% | Passives |
| 45% | Detractors |
Xometry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -7 | Dec 2023 | -7 |
Feb 2024 -4 | Feb 2024 | -4 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 -3 | Apr 2024 | -3 |
May 2024 -1 | May 2024 | -1 |
Jul 2024 2 | Jul 2024 | 2 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 -2 | Oct 2024 | -2 |
Nov 2024 -2 | Nov 2024 | -2 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2025 -3 | Feb 2025 | -3 |
Sep 2025 -5 | Sep 2025 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xometry NPS by Gender
Xometry's NPS was rated -19 by Male customers on Comparably.
Male
-19
Xometry's NPS was rated -19 by Male customers on Comparably.
36%
Promoters
9%
Passives
55%
Detractors
Female
N/A
Xometry's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Xometry NPS by Ethnicity
Xometry's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Xometry NPS by Age
Xometry's NPS was rated 0 points by customers ages 26-30 on Comparably.
Xometry NPS by Usage
Xometry's NPS was rated the highest by customers who have used Xometry's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
Xometry Customer Reviews
Out of the 3 Xometry customer reviews 2 were positive and 1 was constructive. Xometry customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Xometry Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Xometry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Xometry Customer Loyalty Score by Gender
Xometry's Customer Loyalty score was rated 75 by Male customers on Comparably.
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Male
75%
Yes
Female
N/A
Yes
Xometry Customer Loyalty Score by Ethnicity
Xometry's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Xometry.
100
out of 100
Caucasian
Xometry Customer Loyalty Score by Age
Xometry's Customer Loyalty score was rated 82% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Xometry.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 82% | 26-30 | 82% |
Xometry Customer Loyalty Score by Usage
Xometry's Customer Loyalty score was rated the highest by customers who have used Xometry's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Xometry Customer Loyalty Score by Industry
Xometry's Customer Loyalty score was rated 82% by Tech industry customers.
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Xometry Product Quality
3.6/5
Xometry has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Xometry Product Information
Xometry’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Xometry's product the highest.
- Website
- https://www.xometry.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Xometry Product Quality
Xometry's Product Quality score was rated highest by customers who have used Xometry's products/services for Less than 1 Year, and rated lowest by customers who have used Xometry's products/services for 2 to 5 Years.
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Ranked Xometry Product Quality the Highest
Ranked Xometry Product Quality the Lowest
Xometry Product Quality Score by Gender
Xometry's Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Xometry Product Quality Score by Ethnicity
Xometry's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Xometry.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Xometry Product Quality Score by Age
Xometry's Product Quality score was rated 3.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Xometry.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
Xometry Product Quality Score by Usage
Xometry's Product Quality score was rated the highest by customers who have used Xometry's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Xometry Product Quality Score by Industry
Xometry's Product Quality score was rated 3.7 stars by Tech industry customers.
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Xometry Pricing
Xometry ROI & Value For Money
3.3/5
Xometry has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Xometry Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Xometry ROI
Xometry's ROI score was rated highest by customers who have used Xometry's products/services for Less than 1 Year, and rated lowest by customers who have used Xometry's products/services for 2 to 5 Years.
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Ranked Xometry ROI the Highest
Ranked Xometry ROI the Lowest
Xometry ROI Score by Gender
Xometry's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Xometry ROI Score by Ethnicity
Xometry's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Xometry.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Xometry ROI Score by Age
Xometry's ROI score was rated 3.4 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
Xometry ROI Score by Usage
Xometry's ROI score was rated the highest by customers who have used Xometry's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Xometry ROI Score by Industry
Xometry's ROI score was rated 3.6 stars by Tech industry customers.
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Xometry Customer Satisfaction (CSAT)
Xometry Customer Satisfaction (CSAT) Score
60 / 100
Xometry has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
19%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Xometry Customer Satisfaction
Xometry's Customer Satisfaction score was rated highest by customers who have used Xometry's products/services for Less than 1 Year.
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Ranked Xometry Customer Satisfaction the Highest
Xometry Customer Satisfaction Score by Gender
Xometry's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 30% | |
Very Dissatisfied | 10% |
Xometry Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Xometry's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
Xometry Customer Satisfaction Score by Age
Xometry's Customer Satisfaction score was rated 60 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Xometry.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 60% |
Xometry Customer Satisfaction Score by Usage
Xometry's Customer Satisfaction score was rated 86 points by customers who have used Xometry's products/services for Less than 1 Year.
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Xometry Customer Service
3.6/5
Xometry has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Xometry's Customer Service
Address
7951 Cessna Avenue, Gaithersburg, MD
Website
https://www.xometry.com
Phone Number
0 252 1138
Quick Insights into Xometry Customer Service
Xometry's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Xometry's products/services for 2 to 5 Years.
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Ranked Xometry Customer Service the Highest
Ranked Xometry Customer Service the Lowest
Xometry Customer Service Score by Gender
Xometry's Customer Service score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Xometry Customer Service Score by Ethnicity
Xometry's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Xometry.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Xometry Customer Service Score by Age
Xometry's Customer Service score was rated 3.3 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
Xometry Customer Service Score by Usage
Xometry's Customer Service score was rated the highest by customers who have used Xometry's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Xometry Customer Service Score by Industry
Xometry's Customer Service score was rated 4.5 stars by Tech industry customers.
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Xometry as an Employer
3.4/5
Xometry has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Xometry scored a -5 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Xometry would recommend the brand to a friend. ENPS measures how likely Xometry employees would recommend working at Xometry to a friend.
Net Promoter Score
-5
NPS Score
| 40% | Promoters |
|---|---|
| 15% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 41% | Promoters |
|---|---|
| 15% | Passive |
| 44% | Detractors |
