0
NPS
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3D Systems
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About 3D Systems' Brand
3D Systems provides 3D content-to-print solutions such as printers, print materials, custom parts, and imaging and customization software. Among its major competitors, 3D Systems is ranked in 5th place for NPS while Materialise is 1st, and Autodesk is 2nd.
Brand at a Glance
53%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
3D Systems Ranking
- #4 / 4 of its competitors
3D Systems NPS
3D Systems's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether 3D Systems's customers would recommend using the product based on a scale of -100 to 100.
3D Systems Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
3D Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 25 | Dec 2022 | 25 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
How Other Brands Compare
3D Systems is ranked #4 for NPS among its competitors. Autodesk and Proto Labs come in first and second, with ANSYS INC coming in at third.
3D Systems |  Autodesk |  ANSYS INC |  Proto Labs | |
| Global Ranking | #- | #238 | #- | #- |
| NPS | 0 | 32 | 17 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $62.34B | $31.00B | $3.29B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
3D Systems NPS vs. Competitors
Compared to its competitors, 3D Systems's NPS is rated right above ExOne, and is preceded by ANSYS INC.
| COMPANY | NPS Score | |
|---|---|---|
 | Materialise | 80 |
| Autodesk | 32 |
| Proto Labs | 19 |
| ANSYS INC | 17 |
| 3D Systems | 0 |
 | ExOne | N/A |
 | Type A Machines | N/A |
 | BigRep | N/A |
 | Stratasys | -3 |
3D Systems Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of 3D Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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3D Systems Customer Loyalty vs. Competitors
Compared to its competitors, 3D Systems's Customer Loyalty score is rated right above ExOne, and is preceded by Materialise.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Autodesk | 83% |
| ANSYS INC | 79% |
| Proto Labs | 74% |
| Stratasys | 74% |
| Materialise | 73% |
| 3D Systems | 53% |
| ExOne | N/A |
| Type A Machines | N/A |
| BigRep | N/A |
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3D Systems Product Quality
3.1/5
3D Systems has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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3D Systems Product Information
3D Systems’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.3dsystems.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Hardware and Devices
Productivity
SaaS
3D Systems Product Quality vs. Competitors
Compared to its competitors, 3D Systems's Product Quality score is rated right above ExOne, and is preceded by Stratasys.
| COMPANY | Product Quality Score | |
|---|---|---|
| Materialise | 4.1/5 |
| Autodesk | 4/5 |
| ANSYS INC | 3.9/5 |
| Proto Labs | 3.6/5 |
| Stratasys | 3.4/5 |
| 3D Systems | 3.1/5 |
| ExOne | N/A |
| Type A Machines | N/A |
| BigRep | N/A |
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3D Systems Pricing
3D Systems ROI & Value For Money
3/5
3D Systems has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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3D Systems Pricing vs. Competitors
Compared to its competitors, 3D Systems's ROI score is rated right above ExOne, and is preceded by Stratasys.
| COMPANY | Pricing Score | |
|---|---|---|
| Materialise | 4/5 |
| Autodesk | 3.9/5 |
| ANSYS INC | 3.7/5 |
| Proto Labs | 3.4/5 |
| Stratasys | 3.3/5 |
| 3D Systems | 3/5 |
| ExOne | N/A |
| Type A Machines | N/A |
| BigRep | N/A |
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3D Systems Customer Satisfaction (CSAT)
3D Systems Customer Satisfaction (CSAT) Score
67 / 100
3D Systems has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
3D Systems Customer Satisfaction vs. Competitors
Compared to its competitors, 3D Systems's Customer Satisfaction score is rated right above Proto Labs, and is preceded by Autodesk.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Materialise | 100% |
| ANSYS INC | 73% |
| Autodesk | 72% |
| 3D Systems | 67% |
| Proto Labs | 64% |
| Stratasys | 47% |
| ExOne | 0% |
| Type A Machines | 0% |
| BigRep | 0% |
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3D Systems Customer Service
2.9/5
3D Systems has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About 3D Systems's Customer Service
Address
333 Three D Systems Circle, Rock Hill, SC 29730
Website
http://www.3dsystems.com
Phone Number
1(803) 326-3900
3D Systems Customer Service vs. Competitors
Compared to its competitors, 3D Systems's Customer Service score is rated right above ExOne, and is preceded by Proto Labs.
| COMPANY | Customer Service Score | |
|---|---|---|
| Materialise | 4.1/5 |
| Autodesk | 3.8/5 |
| ANSYS INC | 3.7/5 |
| Stratasys | 3.5/5 |
| Proto Labs | 3.3/5 |
| 3D Systems | 2.9/5 |
| ExOne | N/A |
| Type A Machines | N/A |
| BigRep | N/A |
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3D Systems as an Employer
3.5/5
3D Systems has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
3D Systems scored a 0 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of 3D Systems would recommend the brand to a friend. ENPS measures how likely 3D Systems employees would recommend working at 3D Systems to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
