-3
NPS
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Stratasys
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About Stratasys' Brand
Stratasys is one of the world’s largest providers of 3D printing and advanced manufacturing services.
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Stratasys CMO
Stratasys NPS
Stratasys's Net Promoter Score (NPS) is a -3 with 45% Promoters, 7% Passives, and 48% Detractors. Net Promoter Score tracks whether Stratasys's customers would recommend using the product based on a scale of -100 to 100.
Stratasys Overall NPS
| 45% | Promoters |
|---|---|
| 7% | Passives |
| 48% | Detractors |
Stratasys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 6 | Sep 2022 | 6 |
Oct 2022 13 | Oct 2022 | 13 |
Nov 2022 -5 | Nov 2022 | -5 |
Dec 2022 4 | Dec 2022 | 4 |
Jan 2023 17 | Jan 2023 | 17 |
Mar 2023 20 | Mar 2023 | 20 |
Apr 2023 14 | Apr 2023 | 14 |
Jul 2023 10 | Jul 2023 | 10 |
Aug 2023 8 | Aug 2023 | 8 |
Sep 2023 3 | Sep 2023 | 3 |
Sep 2024 -1 | Sep 2024 | -1 |
Dec 2024 -3 | Dec 2024 | -3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stratasys NPS by Gender
Stratasys's NPS was rated 20 by Male customers on Comparably.
Male
20
Stratasys's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
Stratasys's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Stratasys NPS by Ethnicity
Stratasys's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Stratasys NPS by Age
Stratasys's NPS was rated 100 points by customers ages 51-55 on Comparably.
Stratasys NPS by Usage
Stratasys's NPS was rated -34 points by customers who have used Stratasys's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Stratasys Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Stratasys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stratasys Customer Loyalty Score by Gender
Stratasys's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Stratasys.
Male
64%
Yes
Female
N/A
Yes
Stratasys Customer Loyalty Score by Ethnicity
Stratasys's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stratasys.
70
out of 100
Caucasian
Stratasys Customer Loyalty Score by Age
Stratasys's Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Stratasys.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
Stratasys Customer Loyalty Score by Usage
Stratasys's Customer Loyalty score was rated 40% by customers who have used Stratasys's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Stratasys Customer Loyalty Score by Industry
Stratasys's Customer Loyalty score was rated 82% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Stratasys Product Quality
3.4/5
Stratasys has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Stratasys Product Information
Stratasys’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Stratasys's product the highest.
- Website
- http://www.stratasys.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Quick Insights into Stratasys Product Quality
Stratasys's Product Quality score was rated highest by customers ages 51-55.
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Ranked Stratasys Product Quality the Highest
Stratasys Product Quality Score by Gender
Stratasys's Product Quality score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Stratasys.
Male
3.4/5
Female
N/A
Stratasys Product Quality Score by Ethnicity
Stratasys's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stratasys.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Stratasys Product Quality Score by Age
Stratasys's Product Quality score was rated 4.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Stratasys.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.6 | 51-55 | 4.6 |
Stratasys Product Quality Score by Usage
Stratasys's Product Quality score was rated 2.6 stars by customers who have used Stratasys's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Stratasys Product Quality Score by Industry
Stratasys's Product Quality score was rated 3.4 stars by Tech industry customers.
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Stratasys Pricing
Stratasys ROI & Value For Money
3.3/5
Stratasys has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Stratasys' overall ROI score rated by its users and customers.
Stratasys Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Stratasys ROI
Stratasys's ROI score was rated highest by customers ages 51-55.
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Ranked Stratasys ROI the Highest
Stratasys ROI Score by Gender
Stratasys's ROI score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Stratasys.
Male
3.2/5
Female
N/A
Stratasys ROI Score by Ethnicity
Stratasys's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stratasys.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Stratasys ROI Score by Age
Stratasys's ROI score was rated 4.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Stratasys.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.6 | 51-55 | 4.6 |
Stratasys ROI Score by Usage
Stratasys's ROI score was rated 2.6 stars by customers who have used Stratasys's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Stratasys ROI Score by Industry
Stratasys's ROI score was rated 3.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Stratasys Customer Satisfaction (CSAT)
Stratasys Customer Satisfaction (CSAT) Score
46 / 100
Stratasys has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
11%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
18%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stratasys Customer Satisfaction
Stratasys's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Stratasys' Customer Satisfaction.
Ranked Stratasys Customer Satisfaction the Highest
Stratasys Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stratasys' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stratasys.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Stratasys Customer Satisfaction Score by Usage
Stratasys's Customer Satisfaction score was rated 0 points by customers who have used Stratasys's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Stratasys Customer Service
3.5/5
Stratasys has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stratasys' overall Customer Service score rated by its users and customers.
About Stratasys's Customer Service
Address
Minneapolis, MN 55344
Website
http://www.stratasys.com
Stratasys's Social Links
Quick Insights into Stratasys Customer Service
Stratasys's Customer Service score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Stratasys' Customer Service score.
Ranked Stratasys Customer Service the Highest
Stratasys Customer Service Score by Gender
Stratasys's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Stratasys.
Male
3.1/5
Female
N/A
Stratasys Customer Service Score by Ethnicity
Stratasys's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stratasys.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Stratasys Customer Service Score by Age
Stratasys's Customer Service score was rated 4.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Stratasys.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 4.6 | 51-55 | 4.6 |
Stratasys Customer Service Score by Usage
Stratasys's Customer Service score was rated 2.5 stars by customers who have used Stratasys's products/services for 1 to 2 Years.
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Stratasys Customer Service Score by Industry
Stratasys's Customer Service score was rated 3.2 stars by Tech industry customers.
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Consumer vs. Employees
Stratasys scored a -3 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Stratasys would recommend the brand to a friend. ENPS measures how likely Stratasys employees would recommend working at Stratasys to a friend.
Net Promoter Score
-3
NPS Score
| 45% | Promoters |
|---|---|
| 7% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 41% | Promoters |
|---|---|
| 8% | Passive |
| 51% | Detractors |
