80
NPS
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Brand Page
Materialise
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About Materialise's Brand
3D Printing Software & Solutions
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Materialise NPS
Materialise's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Materialise's customers would recommend using the product based on a scale of -100 to 100.
Materialise Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Materialise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Oct 2023 80 | Oct 2023 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Materialise Customer Reviews
Out of the 2 Materialise customer reviews 2 were positive and 0 were constructive. Materialise customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Materialise Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Materialise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Materialise Product Quality
4.1/5
Materialise has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Materialise Product Information
Materialise’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.materialise.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Materialise Pricing
Materialise ROI & Value For Money
4/5
Materialise has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Materialise's overall ROI score rated by its users and customers.
Materialise Customer Satisfaction (CSAT)
Materialise Customer Satisfaction (CSAT) Score
100 / 100
Materialise has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Materialise Customer Service
4.1/5
Materialise has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Materialise's Customer Service
Address
Levan, UT 3001 Belgium
Website
http://www.materialise.com
Phone Number
3216396600
Materialise as an Employer
3.5/5
Materialise has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Materialise scored a 80 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Materialise would recommend the brand to a friend. ENPS measures how likely Materialise employees would recommend working at Materialise to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
