HERE Technologies NPS & Customer Reviews

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HERE Technologies

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HERE Technologies

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About HERE Technologies' Brand

HERE Technologies is the world’s #1 location intelligence company; providing location data and services to enable an autonomous world for everyone. Among its major competitors, HERE Technologies is ranked in 5th place for NPS while CARTO is 1st, and Apple is 2nd.Their current valuation is $229.92M

Brand at a Glance

82%

Customer Loyalty

3.5/5

Product Quality

3.3/5

Pricing

3.5/5

Customer Service

HERE Technologies Ranking

^#4 / 4 of its competitors

HERE Technologies NPS

HERE Technologies's Net Promoter Score (NPS) is a 6 with 40% Promoters, 26% Passives, and 34% Detractors. Net Promoter Score tracks whether HERE Technologies's customers would recommend using the product based on a scale of -100 to 100.

HERE Technologies Overall NPS

NPS

40%	Promoters
26%	Passives
34%	Detractors

HERE Technologies NPS Trend

-100

-50

100

Summary	Date	Score
May 2023 2	May 2023	2
Jun 2023 0	Jun 2023	0
Aug 2023 1	Aug 2023	1
Sep 2023 1	Sep 2023	1
Nov 2023 4	Nov 2023	4
Dec 2023 4	Dec 2023	4
Jan 2024 4	Jan 2024	4
Feb 2024 5	Feb 2024	5
Apr 2024 7	Apr 2024	7
May 2024 7	May 2024	7
Oct 2024 4	Oct 2024	4
Dec 2024 6	Dec 2024	6

How Other Brands Compare

HERE Technologies is ranked #4 for NPS among its competitors. Apple and Google come in first and second, with TomTom coming in at third. Among those competitors, it is the lowest valued company behind Apple.

	HERE Technologies	Apple	Google	TomTom
Global Ranking	#-	#5	#8	#-
NPS	6	48	42	33
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$229.92M	$2.11T	$1.42T	$949.98M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

HERE Technologies NPS by Gender

Female customers rated HERE Technologies's NPS 87 points higher than Male customers.

Male

-42

HERE Technologies's NPS was rated -42 by Male customers on Comparably.

23%

Promoters

12%

Passives

65%

Detractors

Female

HERE Technologies's NPS was rated 45 by Female customers on Comparably.

67%

Promoters

11%

Passives

22%

Detractors

HERE Technologies NPS by Ethnicity

HERE Technologies's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -67	Caucasian	-67
African American/Black -20	African American/Black	-20
Asian or Pacific Islander 56	Asian or Pacific Islander	56
Other -33	Other	-33

HERE Technologies NPS by Age

HERE Technologies's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

60%

40%

26-30

33%

67%

31-35

40%

20%

36-40

25%

75%

51-55

33%

67%

61-65

100%

66+

100%

HERE Technologies NPS by Usage

HERE Technologies's NPS was rated the highest by customers who have used HERE Technologies's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -20	Less than 1 Year	-20
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 0	2 to 5 Years	0
5 to 10 Years -75	5 to 10 Years	-75

HERE Technologies NPS vs. Competitors

Compared to its competitors, HERE Technologies's NPS is rated right above TeleNav, and is preceded by TomTom.

COMPANY		NPS Score
	CARTO	58
	Apple	48
	Google	42
	TomTom	33
	HERE Technologies	6
	TeleNav	-17

HERE Technologies Customer Reviews

Out of the 3 HERE Technologies customer reviews 3 were positive and 0 were constructive. HERE Technologies customer reviews reflect that all customers have a favorable experience using the products/services of the company.

HERE Technologies Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of HERE Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

82%

18%

HERE Technologies Customer Loyalty Score by Gender

Female customers rated HERE Technologies's Customer Loyalty score 18% higher than Male customers.

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Male

72%

Yes

Female

90%

Yes

HERE Technologies Customer Loyalty Score by Ethnicity

HERE Technologies's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Other

HERE Technologies Customer Loyalty Score by Age

HERE Technologies's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 82%	18-25	82%
26-30 70%	26-30	70%
31-35 82%	31-35	82%
36-40 100%	36-40	100%
51-55 70%	51-55	70%
61-65 70%	61-65	70%
66+ 40%	66+	40%

HERE Technologies Customer Loyalty Score by Usage

HERE Technologies's Customer Loyalty score was rated the highest by customers who have used HERE Technologies's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	64%
1 to 2 Years	90%
2 to 5 Years	85%
5 to 10 Years	78%

HERE Technologies Customer Loyalty Score by Industry

HERE Technologies's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech	82%
Aerospace and Aviation	78%
Automotive and Transportation	78%

HERE Technologies Customer Loyalty vs. Competitors

Compared to its competitors, HERE Technologies's Customer Loyalty score is rated right above CARTO, and is preceded by Apple.

COMPANY		Customer Loyalty Score
	TomTom	92%
	Google	87%
	Apple	86%
	HERE Technologies	82%
	CARTO	65%
	TeleNav	54%

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HERE Technologies Product Quality

3.5/5

HERE Technologies has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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HERE Technologies Product Information

HERE Technologies’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated HERE Technologies's product the highest. Reviewers from the Aerospace and Aviation industry rated HERE Technologies the lowest at 3.

Website: https://www.here.com/

Company Size: 5,001-10,000 Employees

Industry

Tech

Business Services

Consumer Services

Quick Insights into HERE Technologies Product Quality

HERE Technologies's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.

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Ranked HERE Technologies Product Quality the Highest

51-55	4.6
Asian or Pacific Islander	4.2
2 to 5 Years	3.9

Ranked HERE Technologies Product Quality the Lowest

Caucasian	2.3
Less than 1 Year	2.1
66+	1.5

HERE Technologies Product Quality Score by Gender

Female customers rated HERE Technologies's Product Quality score 1 stars higher than Male customers.

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Male

2.8/5

Female

3.8/5

HERE Technologies Product Quality Score by Ethnicity

HERE Technologies's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3.1	Other	3.1

HERE Technologies Product Quality Score by Age

HERE Technologies's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 2	26-30	2
31-35 3	31-35	3
36-40 3.4	36-40	3.4
51-55 4.6	51-55	4.6
61-65 1.6	61-65	1.6
66+ 1.5	66+	1.5

HERE Technologies Product Quality Score by Usage

HERE Technologies's Product Quality score was rated the highest by customers who have used HERE Technologies's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.1
1 to 2 Years	3.1
2 to 5 Years	3.9
5 to 10 Years	3.6

HERE Technologies Product Quality Score by Industry

HERE Technologies's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	3.6
Aerospace and Aviation	3
Automotive and Transportation	3.6

HERE Technologies Product Quality vs. Competitors

Compared to its competitors, HERE Technologies's Product Quality score is rated right above TeleNav, and is preceded by CARTO.

COMPANY		Product Quality Score
	Apple	4.3/5
	Google	4.1/5
	TomTom	4.1/5
	CARTO	3.9/5
	HERE Technologies	3.5/5
	TeleNav	3.1/5

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HERE Technologies Pricing

HERE Technologies ROI & Value For Money

3.3/5

HERE Technologies has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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HERE Technologies Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from HERE Technologies.

Quick Insights into HERE Technologies ROI

HERE Technologies's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 61-65.

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Ranked HERE Technologies ROI the Highest

51-55	4.3
Asian or Pacific Islander	4
Female	4

Ranked HERE Technologies ROI the Lowest

Caucasian	2.3
5 to 10 Years	2
61-65	1.5

HERE Technologies ROI Score by Gender

Female customers rated HERE Technologies's ROI score 1.5 stars higher than Male customers.

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Male

2.5/5

Female

4/5

HERE Technologies ROI Score by Ethnicity

HERE Technologies's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
African American/Black 3	African American/Black	3
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 2.8	Other	2.8

HERE Technologies ROI Score by Age

HERE Technologies's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 2.1	26-30	2.1
31-35 3.5	31-35	3.5
36-40 3.4	36-40	3.4
51-55 4.3	51-55	4.3
61-65 1.5	61-65	1.5
66+ 2	66+	2

HERE Technologies ROI Score by Usage

HERE Technologies's ROI score was rated the highest by customers who have used HERE Technologies's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.8
1 to 2 Years	3.3
2 to 5 Years	3.6
5 to 10 Years	2

HERE Technologies ROI Score by Industry

HERE Technologies's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech	3.7
Aerospace and Aviation	3.7
Automotive and Transportation	3.4

HERE Technologies Pricing vs. Competitors

Compared to its competitors, HERE Technologies's ROI score is rated right above TeleNav, and is preceded by CARTO.

COMPANY		Pricing Score
	TomTom	4.1/5
	Google	4/5
	Apple	4/5
	CARTO	3.7/5
	HERE Technologies	3.3/5
	TeleNav	2.5/5

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HERE Technologies Customer Satisfaction (CSAT)

HERE Technologies Customer Satisfaction (CSAT) Score

64 / 100

HERE Technologies has an overall Customer Satisfaction score of 64 rated by its users and customers.

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Very Satisfied	26%
Satisfied	38%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	13%
Very Dissatisfied	18%

Very Satisfied

26%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

18%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into HERE Technologies Customer Satisfaction

HERE Technologies's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.

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Ranked HERE Technologies Customer Satisfaction the Highest

18-25	100%
Asian or Pacific Islander	86%
Tech	80%

Ranked HERE Technologies Customer Satisfaction the Lowest

Aerospace and Aviation	33%
Caucasian	28%
61-65	0%

HERE Technologies Customer Satisfaction Score by Gender

Female customers rated HERE Technologies's Customer Satisfaction score 41 points higher than Male customers.

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37 / 100

Male

	Very Satisfied	9%
	Satisfied	28%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	18%
	Very Dissatisfied	45%

78 / 100

Female

	Very Satisfied	56%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	11%
	Very Dissatisfied	0%

HERE Technologies Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

HERE Technologies' Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.

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28 / 100

Very Satisfied	14%
Satisfied	14%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	29%
Very Dissatisfied	43%

Very Satisfied

14%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

29%

Very Dissatisfied

43%

CSAT according to African American/Black

HERE Technologies' Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.

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50 / 100

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

HERE Technologies' Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

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86 / 100

Very Satisfied	71%
Satisfied	15%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

71%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

CSAT according to Other

HERE Technologies' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100

Very Satisfied	0%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

HERE Technologies Customer Satisfaction Score by Age

HERE Technologies's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

100%

26-30

34%

31-35

50%

61-65

HERE Technologies Customer Satisfaction Score by Usage

HERE Technologies's Customer Satisfaction score was rated the highest by customers who have used HERE Technologies's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	34
1 to 2 Years	72
2 to 5 Years	75
5 to 10 Years	33

HERE Technologies Customer Satisfaction Score by Industry

HERE Technologies's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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			"scoreClassName": "max",
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Tech	80
Aerospace and Aviation	33

HERE Technologies Customer Satisfaction vs. Competitors

Compared to its competitors, HERE Technologies's Customer Satisfaction score is rated right above CARTO, and is preceded by Google.

COMPANY		Customer Satisfaction (CSAT) Score
	TeleNav	100%
	TomTom	91%
	Apple	85%
	Google	81%
	HERE Technologies	64%
	CARTO	40%

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HERE Technologies Customer Service

3.5/5

HERE Technologies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About HERE Technologies's Customer Service

Address

425 W Randolph St, Chicago, IL 94054

Website

https://www.here.com/

Phone Number

312 894 7000

HERE Technologies's Social Links

Quick Insights into HERE Technologies Customer Service

HERE Technologies's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.

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Ranked HERE Technologies Customer Service the Highest

18-25	4.4
Tech	4.2
Asian or Pacific Islander	4

Ranked HERE Technologies Customer Service the Lowest

Less than 1 Year	2.9
Other	2.8
61-65	1.5

HERE Technologies Customer Service Score by Gender

Female customers rated HERE Technologies's Customer Service score 0.8 stars higher than Male customers.

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Male

3/5

Female

3.8/5

HERE Technologies Customer Service Score by Ethnicity

HERE Technologies's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HERE Technologies.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3
African American/Black 3	African American/Black	3
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 2.8	Other	2.8

HERE Technologies Customer Service Score by Age

HERE Technologies's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4.4	18-25	4.4
26-30 2.1	26-30	2.1
31-35 3	31-35	3
36-40 3	36-40	3
51-55 4.3	51-55	4.3
61-65 1.5	61-65	1.5
66+ 3.8	66+	3.8

HERE Technologies Customer Service Score by Usage

HERE Technologies's Customer Service score was rated the highest by customers who have used HERE Technologies's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.9
1 to 2 Years	3.1
2 to 5 Years	3.7
5 to 10 Years	3

HERE Technologies Customer Service Score by Industry

HERE Technologies's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.2
Aerospace and Aviation	3.1
Automotive and Transportation	3.4

HERE Technologies Customer Service vs. Competitors

Compared to its competitors, HERE Technologies's Customer Service score is rated right above TeleNav, and is preceded by Google.

COMPANY		Customer Service Score
	TomTom	4.2/5
	Apple	4.2/5
	Google	4/5
	HERE Technologies	3.5/5
	TeleNav	2.5/5
	CARTO	2.2/5

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HERE Technologies as an Employer

3.4/5

HERE Technologies has a 3.4/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of HERE Technologies

Edzard Overbeek

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

HERE Technologies scored a 6 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of HERE Technologies would recommend the brand to a friend. ENPS measures how likely HERE Technologies employees would recommend working at HERE Technologies to a friend.

Net Promoter Score

NPS Score

40%	Promoters
26%	Passive
34%	Detractors

Employee Net Promoter Score

eNPS Score

43%	Promoters
18%	Passive
39%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
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