-17
NPS
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TeleNav
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About TeleNav's Brand
Telenav is the leader in personalized navigation. The company provides products and services for people on the go. Among its major competitors, TeleNav is ranked in 4th place for NPS while Google is 1st, and Celestica is 2nd.Their current market cap is $229.92M
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
TeleNav Ranking
- #4 / 4 of its competitors
TeleNav NPS
TeleNav's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether TeleNav's customers would recommend using the product based on a scale of -100 to 100.
TeleNav Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
TeleNav NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Mar 2021 -33 | Mar 2021 | -33 |
Apr 2022 -50 | Apr 2022 | -50 |
Jul 2022 -40 | Jul 2022 | -40 |
Mar 2023 -17 | Mar 2023 | -17 |
How Other Brands Compare
TeleNav is ranked #4 for NPS among its competitors. Google and Celestica come in first and second, with HERE Technologies coming in at third. Among those competitors, it is the lowest valued company behind Google.
TeleNav |  Google |  Celestica |  HERE Technologies | |
| Global Ranking | #- | #8 | #- | #- |
| NPS | -17 | 42 | 8 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $229.92M | $1.42T | $970.03M | $229.92M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TeleNav Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of TeleNav users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TeleNav Customer Loyalty vs. Competitors
Compared to its competitors, TeleNav's Customer Loyalty score is rated right above Rex, and is preceded by Celestica.
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TeleNav Product Quality
3.1/5
TeleNav has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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TeleNav Product Information
TeleNav’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.telenav.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Consumer Services
Hardware and Devices
Mobile App
SaaS
Travel
TeleNav Product Quality vs. Competitors
Compared to its competitors, TeleNav's Product Quality score is rated right above Rex, and is preceded by HERE Technologies.
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TeleNav Pricing
TeleNav ROI & Value For Money
2.5/5
TeleNav has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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TeleNav Pricing vs. Competitors
Compared to its competitors, TeleNav's ROI score is rated right above Rex, and is preceded by HERE Technologies.
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TeleNav Customer Satisfaction (CSAT)
TeleNav Customer Satisfaction (CSAT) Score
100 / 100
TeleNav has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TeleNav Customer Satisfaction vs. Competitors
Compared to its competitors, TeleNav's Customer Satisfaction score is rated right above Google.
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TeleNav Customer Service
2.5/5
TeleNav has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About TeleNav's Customer Service
Address
950 De Guigne Drive, Sunnyvale, CA
Website
http://www.telenav.com
Phone Number
14082450238
TeleNav Customer Service vs. Competitors
Compared to its competitors, TeleNav's Customer Service score is rated right above Rex, and is preceded by HERE Technologies.
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Consumer vs. Employees
TeleNav scored a -17 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of TeleNav would recommend the brand to a friend. ENPS measures how likely TeleNav employees would recommend working at TeleNav to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
