33
NPS
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TomTom
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About TomTom's Brand
TomTom is a digital mapping and routing company focusing on car navigation.
Brand at a Glance
92%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
TomTom NPS
TomTom's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether TomTom's customers would recommend using the product based on a scale of -100 to 100.
TomTom Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
TomTom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 29 | Jul 2022 | 29 |
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 34 | Sep 2022 | 34 |
Oct 2022 30 | Oct 2022 | 30 |
Nov 2022 33 | Nov 2022 | 33 |
Jan 2023 36 | Jan 2023 | 36 |
Apr 2023 32 | Apr 2023 | 32 |
May 2023 35 | May 2023 | 35 |
Jun 2023 35 | Jun 2023 | 35 |
Aug 2023 37 | Aug 2023 | 37 |
Dec 2023 36 | Dec 2023 | 36 |
Oct 2024 34 | Oct 2024 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TomTom NPS by Gender
Male customers rated TomTom's NPS 20 points higher than Female customers.
Male
100
TomTom's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
80
TomTom's NPS was rated 80 by Female customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
TomTom NPS by Usage
TomTom's NPS was rated the highest by customers who have used TomTom's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
TomTom Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of TomTom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TomTom Customer Loyalty Score by Gender
TomTom's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
TomTom Customer Loyalty Score by Usage
TomTom's Customer Loyalty score was rated 100% by customers who have used TomTom's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TomTom Customer Loyalty Score by Industry
TomTom's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TomTom Product Quality
4.1/5
TomTom has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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TomTom Product Information
TomTom serves markets in the United States and Canada. TomTom supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
TomTom’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TomTom's product the highest. Reviewers from the Telecommunications industry rated TomTom the lowest at 3.
- Website
- http://www.tomtom.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Big Data
Consumer Services
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Italian
Polish
Danish
Irish
Product Type
Workforce Management Software
Transportation Management Software
Fleet Management Software
Transportation Dispatch Software
Towing Software
Field Service Management (FSM) Software
GPS Tracking Software
Quick Insights into TomTom Product Quality
TomTom's Product Quality score was rated highest by Female customers, and rated lowest by customers from the Telecommunications industry.
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Ranked TomTom Product Quality the Highest
Ranked TomTom Product Quality the Lowest
TomTom Product Quality Score by Gender
Female customers rated TomTom's Product Quality score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TomTom.
Male
4.3/5
Female
5/5
TomTom Product Quality Score by Usage
TomTom's Product Quality score was rated the highest by customers who have used TomTom's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TomTom Product Quality Score by Industry
TomTom's Product Quality score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TomTom Pricing
TomTom ROI & Value For Money
4.1/5
TomTom has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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TomTom Pricing Plans
TomTom has a pricing structure that accommodates small, medium, and large businesses. Starting from $23.95/month, TomTom uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses TomTom?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into TomTom ROI
TomTom's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked TomTom ROI the Highest
Ranked TomTom ROI the Lowest
TomTom ROI Score by Gender
Female customers rated TomTom's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TomTom.
Male
4.3/5
Female
4.9/5
TomTom ROI Score by Usage
TomTom's ROI score was rated 4.6 stars by customers who have used TomTom's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TomTom ROI Score by Industry
TomTom's ROI score was rated 4.8 stars by Tech industry customers.
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TomTom Customer Satisfaction (CSAT)
TomTom Customer Satisfaction (CSAT) Score
90 / 100
TomTom has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
23%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TomTom Customer Satisfaction
TomTom's Customer Satisfaction score was rated highest by customers who have used TomTom's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked TomTom's Customer Satisfaction.
Ranked TomTom Customer Satisfaction the Highest
TomTom Customer Satisfaction Score by Gender
TomTom's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TomTom.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
TomTom Customer Satisfaction Score by Usage
TomTom's Customer Satisfaction score was rated 100 points by customers who have used TomTom's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TomTom Customer Service
4.2/5
TomTom has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About TomTom's Customer Service
Address
De Ruyterkade 154, Amsterdam, NY 1011
Website
http://www.tomtom.com
Phone Number
31-20-757-5000
TomTom's Social Links
Quick Insights into TomTom Customer Service
TomTom's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked TomTom's Customer Service score.
Ranked TomTom Customer Service the Highest
Ranked TomTom Customer Service the Lowest
TomTom Customer Service Score by Gender
Female customers rated TomTom's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TomTom.
Male
4.3/5
Female
5/5
TomTom Customer Service Score by Usage
TomTom's Customer Service score was rated 4.7 stars by customers who have used TomTom's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TomTom Customer Service Score by Industry
TomTom's Customer Service score was rated 4.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
TomTom as an Employer
4.1/5
TomTom has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
TomTom scored a 33 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of TomTom would recommend the brand to a friend. ENPS measures how likely TomTom employees would recommend working at TomTom to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 49% | Promoters |
|---|---|
| 29% | Passive |
| 22% | Detractors |
