ASML NPS & Customer Reviews | Comparably
ASML is
Ranked
#73
in
Energy and Manufacturing Brands
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ASML is ranked #73 in Energy and Manufacturing Brands

About ASML's Brand

ASML is a technology company that manufactures compact silicon microchips. ASML’s brand is ranked #837 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of ASML. When compared to other organizations within the Energy and Manufacturing industry, ASML is ranked #73. Among its major competitors, ASML is ranked in 2nd place for NPS while Cadence Design Systems is 1st, and Tokyo Electron is 3rd.

Brand at a Glance

81%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service

ASML Ranking

ASML NPS

ASML's Net Promoter Score (NPS) is a 42 with 62% Promoters, 18% Passives, and 20% Detractors. Net Promoter Score tracks whether ASML's customers would recommend using the product based on a scale of -100 to 100.

ASML Overall NPS

42
NPS
62%Promoters
18%Passives
20%Detractors
ASML Overall NPS

ASML NPS Trend

-100
-50
0
50
100
Jul 2024
42
Jul 202442
Aug 2024
40
Aug 202440
Oct 2024
40
Oct 202440
Nov 2024
40
Nov 202440
Dec 2024
40
Dec 202440
Jan 2025
41
Jan 202541
Feb 2025
41
Feb 202541
Apr 2025
41
Apr 202541
May 2025
42
May 202542
Jul 2025
42
Jul 202542
Oct 2025
40
Oct 202540
Jan 2026
42
Jan 202642

How Other Brands Compare

ASML is ranked second for NPS among its competitors. Cadence Design Systems and Tokyo Electron come in first and third, with Lam Research coming in at #4.

ASML's Logo
ASML
Lam Research's Logo
Lam Research
Tokyo Electron's Logo
Tokyo Electron
Cadence Design Systems' Logo
Cadence Design Systems
Global Ranking#837#-#-#-
NPS4223646
Valuation Updated every 24 hours for public companies-$89.88B$65.87B$64.38B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ASML NPS by Gender

Male customers rated ASML's NPS 2 points higher than Female customers.

Male

49

ASML's NPS was rated 49 by Male customers on Comparably.

64%
Promoters
21%
Passives
15%
Detractors

Female

47

ASML's NPS was rated 47 by Female customers on Comparably.

63%
Promoters
21%
Passives
16%
Detractors

ASML NPS by Ethnicity

ASML's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
30
Caucasian30
Hispanic or Latino
67
Hispanic or Latino67
African American/Black
33
African American/Black33
Asian or Pacific Islander
47
Asian or Pacific Islander47
Native American
50
Native American50
Other
59
Other59

ASML NPS by Age

ASML's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.

0
20
40
60
80
100
Promoters
71%
Passives
15%
Detractors
14%
18-2571%15%14%
Promoters
89%
Passives
0%
Detractors
11%
26-3089%0%11%
Promoters
67%
Passives
11%
Detractors
22%
31-3567%11%22%
Promoters
58%
Passives
34%
Detractors
8%
36-4058%34%8%
Promoters
37%
Passives
25%
Detractors
38%
41-4537%25%38%
Promoters
33%
Passives
45%
Detractors
22%
46-5033%45%22%
Promoters
100%
Passives
0%
Detractors
0%
51-55100%0%0%
Promoters
50%
Passives
50%
Detractors
0%
56-6050%50%0%
Promoters
67%
Passives
0%
Detractors
33%
66+67%0%33%

ASML NPS by Usage

ASML's NPS was rated the highest by customers who have used ASML's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100
-50
0
50
100
Less than 1 Year
48
Less than 1 Year48
1 to 2 Years
69
1 to 2 Years69
2 to 5 Years
20
2 to 5 Years20
5 to 10 Years
33
5 to 10 Years33
Over 10 Years
56
Over 10 Years56

ASML NPS vs. Competitors

Compared to its competitors, ASML's NPS is rated right above Tokyo Electron, and is preceded by Cadence Design Systems.

ASML NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, ASML's NPS is rated right above Mercedes-Benz USA, and is preceded by Toyota.

ASML Customer Reviews

Out of the 10 ASML customer reviews 10 were positive and 0 were constructive. ASML customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Excellent company in terms of its service and product quality.
What do you value most about this brand?
High quality products, good sellerx
What do you value most about this brand?
Highly innovative and valuable company
What do you value most about this brand?
Nothing but wonderful, highly recommend
What do you value most about this brand?
Amazing work in delivering products to customers

ASML Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of ASML users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81
81%
19
19%
ASML Customer Loyalty

ASML Customer Loyalty Score by Gender

Female customers rated ASML's Customer Loyalty score 10% higher than Male customers.

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Male
85%
Yes
Female
95%
Yes

ASML Customer Loyalty Score by Ethnicity

ASML's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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89
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
African American/Black
94
out of 100
Asian or Pacific Islander
78
out of 100
Native American
82
out of 100
Other

ASML Customer Loyalty Score by Age

ASML's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
74%
18-2574%
26-30
70%
26-3070%
31-35
90%
31-3590%
36-40
100%
36-40100%
41-45
89%
41-4589%
46-50
90%
46-5090%
51-55
100%
51-55100%
56-60
100%
56-60100%
66+
70%
66+70%

ASML Customer Loyalty Score by Usage

ASML's Customer Loyalty score was rated the highest by customers who have used ASML's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
79%
1 to 2 Years
94%
2 to 5 Years
100%
5 to 10 Years
85%
Over 10 Years
90%

ASML Customer Loyalty Score by Industry

ASML's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
93%
Accounting
100%
Architecture and Planning
40%
Arts and Entertainment
64%
Energy and Manufacturing
70%

ASML Customer Loyalty vs. Competitors

Compared to its competitors, ASML's Customer Loyalty score is rated right above Lam Research, and is preceded by Nikon.

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ASML's Logo
VS
Nikon's Logo
Lam Research's Logo
Cadence Design Systems' Logo
Ultratech's Logo
MKS Instruments' Logo
ASM International's Logo
Tokyo Electron's Logo

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ASML's Customer Loyalty score is rated right above 3M, and is preceded by Stanley Black & Decker.

COMPANYCustomer Loyalty Score
Honda86%
Audi84%
Mercedes-Benz USA84%
Toyota83%
Stanley Black & Decker82%
ASML81%
3M80%
Ford Motor Company80%
Tesla77%

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ASML's Logo
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Honda's Logo
Audi's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Stanley Black & Decker's Logo
3M's Logo
Ford Motor Company's Logo
Tesla's Logo

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ASML Product Quality

4/5

ASML has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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ASML Product Information

ASML’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated ASML's product the highest. Reviewers from the Arts and Entertainment industry rated ASML the lowest at 3.2.

Website
http://www.asml.com
Company Size
10,000+ Employees

Industry

Tech
Hardware and Devices
Manufacturing

Quick Insights into ASML Product Quality

ASML's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked ASML Product Quality the Highest

51-55
5
Energy and Manufacturing
4.6
Less than 1 Year
4.6

Ranked ASML Product Quality the Lowest

African American/Black
3.7
66+
3.5
Arts and Entertainment
3.2

ASML Product Quality Score by Gender

Male customers rated ASML's Product Quality score 0.1 stars higher than Female customers.

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Male

4.3/5

Female

4.2/5

ASML Product Quality Score by Ethnicity

ASML's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
4.2
Caucasian4.2
Hispanic or Latino
3.8
Hispanic or Latino3.8
African American/Black
3.7
African American/Black3.7
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Native American
3.9
Native American3.9
Other
4.4
Other4.4

ASML Product Quality Score by Age

ASML's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.7
18-254.7
26-30
4.4
26-304.4
31-35
4.3
31-354.3
36-40
4.2
36-404.2
41-45
4.1
41-454.1
46-50
4.1
46-504.1
51-55
5
51-555
56-60
4
56-604
66+
3.5
66+3.5

ASML Product Quality Score by Usage

ASML's Product Quality score was rated the highest by customers who have used ASML's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.6
1 to 2 Years
4.2
2 to 5 Years
3.9
5 to 10 Years
3.9
Over 10 Years
4.4

ASML Product Quality Score by Industry

ASML's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
4.5
Accounting
3.8
Architecture and Planning
3.8
Arts and Entertainment
3.2
Energy and Manufacturing
4.6

ASML Product Quality vs. Competitors

Compared to its competitors, ASML's Product Quality score is rated right above Tokyo Electron.

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ASML's Logo
VS
Tokyo Electron's Logo
Cadence Design Systems' Logo
Nikon's Logo
Ultratech's Logo
MKS Instruments' Logo
Lam Research's Logo
ASM International's Logo

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ASML's Product Quality score is rated right above Tesla, and is preceded by Toyota.

COMPANYProduct Quality Score
Mercedes-Benz USA4.2/5
Honda4.1/5
Toyota4.1/5
ASML4/5
Tesla3.9/5
3M3.9/5
Audi3.9/5
Stanley Black & Decker3.8/5
Ford Motor Company3.5/5

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ASML's Logo
VS
Mercedes-Benz USA's Logo
Honda's Logo
Toyota's Logo
Tesla's Logo
3M's Logo
Audi's Logo
Stanley Black & Decker's Logo
Ford Motor Company's Logo

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ASML Pricing

ASML ROI & Value For Money

4.1/5

ASML has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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ASML Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from ASML.

Quick Insights into ASML ROI

ASML's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.

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Ranked ASML ROI the Highest

51-55
4.8
Energy and Manufacturing
4.8
African American/Black
4.6

Ranked ASML ROI the Lowest

Native American
3.7
Arts and Entertainment
3.2
66+
3

ASML ROI Score by Gender

Female customers rated ASML's ROI score 0.2 stars higher than Male customers.

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Male

4.2/5

Female

4.4/5

ASML ROI Score by Ethnicity

ASML's ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
4.2
Caucasian4.2
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
4.6
African American/Black4.6
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Native American
3.7
Native American3.7
Other
4.3
Other4.3

ASML ROI Score by Age

ASML's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.6
18-254.6
26-30
4.2
26-304.2
31-35
4.5
31-354.5
36-40
4.4
36-404.4
41-45
4
41-454
46-50
4.1
46-504.1
51-55
4.8
51-554.8
56-60
3.9
56-603.9
66+
3
66+3

ASML ROI Score by Usage

ASML's ROI score was rated the highest by customers who have used ASML's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
4.4
2 to 5 Years
4.1
5 to 10 Years
4.3
Over 10 Years
4

ASML ROI Score by Industry

ASML's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
4.3
Accounting
4.5
Architecture and Planning
4
Arts and Entertainment
3.2
Energy and Manufacturing
4.8

ASML Pricing vs. Competitors

Compared to its competitors, ASML's ROI score is rated right above Cadence Design Systems.

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ASML's Logo
VS
Cadence Design Systems' Logo
Ultratech's Logo
Nikon's Logo
Lam Research's Logo
Tokyo Electron's Logo
MKS Instruments' Logo
ASM International's Logo

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ASML's ROI score is rated right above Toyota.

COMPANYPricing Score
ASML4.1/5
Toyota4/5
Mercedes-Benz USA4/5
Honda3.9/5
Tesla3.9/5
3M3.8/5
Audi3.8/5
Stanley Black & Decker3.7/5
Ford Motor Company3.4/5

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ASML's Logo
VS
Toyota's Logo
Mercedes-Benz USA's Logo
Honda's Logo
Tesla's Logo
3M's Logo
Audi's Logo
Stanley Black & Decker's Logo
Ford Motor Company's Logo

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ASML Customer Satisfaction (CSAT)

ASML Customer Satisfaction (CSAT) Score

79 / 100

ASML has an overall Customer Satisfaction score of 79 rated by its users and customers.

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Very Satisfied47%
Satisfied32%
Neither Satisfied nor Dissatisfied13%
Dissatisfied1%
Very Dissatisfied7%
Very Satisfied
47%
Satisfied
32%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
1%
Very Dissatisfied
7%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into ASML Customer Satisfaction

ASML's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Hispanic or Latino customers.

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Ranked ASML Customer Satisfaction the Highest

18-25
100%
Energy and Manufacturing
100%
Female
93%

Ranked ASML Customer Satisfaction the Lowest

66+
67%
Architecture and Planning
66%
Hispanic or Latino
66%

ASML Customer Satisfaction Score by Gender

Female customers rated ASML's Customer Satisfaction score 8 points higher than Male customers.

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85 / 100
Male
Very Satisfied
49%
Satisfied
36%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
2%
Very Dissatisfied
3%
93 / 100
Female
Very Satisfied
50%
Satisfied
43%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%

ASML Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

ASML's Customer Satisfaction (CSAT) score was rated 87% according to Caucasian users and customers.

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87 / 100
Very Satisfied47%
Satisfied40%
Neither Satisfied nor Dissatisfied13%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
47%
Satisfied
40%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Hispanic or Latino

ASML's Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.

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66 / 100
Very Satisfied33%
Satisfied33%
Neither Satisfied nor Dissatisfied34%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

ASML's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100
Very Satisfied20%
Satisfied60%
Neither Satisfied nor Dissatisfied0%
Dissatisfied20%
Very Dissatisfied0%
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

ASML's Customer Satisfaction (CSAT) score was rated 92% according to Asian or Pacific Islander users and customers.

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92 / 100
Very Satisfied54%
Satisfied38%
Neither Satisfied nor Dissatisfied8%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
54%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Native American

ASML's Customer Satisfaction (CSAT) score was rated 75% according to Native American users and customers.

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75 / 100
Very Satisfied75%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied25%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%

CSAT according to Other

ASML's Customer Satisfaction (CSAT) score was rated 93% according to Other users and customers.

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93 / 100
Very Satisfied57%
Satisfied36%
Neither Satisfied nor Dissatisfied7%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
57%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%

ASML Customer Satisfaction Score by Age

ASML's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
100%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
31-35 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
0%
31-3567%
36-40 CSAT Score
90%
Very Satisfied
45%
Satisfied
45%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
36-4090%
41-45 CSAT Score
83%
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
41-4583%
46-50 CSAT Score
86%
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
46-5086%
51-55 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
51-55100%
56-60 CSAT Score
100%
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
56-60100%
66+ CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
66+67%

ASML Customer Satisfaction Score by Usage

ASML's Customer Satisfaction score was rated the highest by customers who have used ASML's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
86
1 to 2 Years
87
2 to 5 Years
90
5 to 10 Years
87
Over 10 Years
86

ASML Customer Satisfaction Score by Industry

ASML's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
90
Accounting
72
Architecture and Planning
66
Arts and Entertainment
80
Energy and Manufacturing
100

ASML Customer Satisfaction vs. Competitors

Compared to its competitors, ASML's Customer Satisfaction score is rated right above Nikon, and is preceded by Ultratech.

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ASML's Logo
VS
Tokyo Electron's Logo
Cadence Design Systems' Logo
Ultratech's Logo
Nikon's Logo
Lam Research's Logo
MKS Instruments' Logo
ASM International's Logo

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ASML's Customer Satisfaction score is rated right above 3M, and is preceded by Mercedes-Benz USA.

COMPANYCustomer Satisfaction (CSAT) Score
Toyota82%
Honda81%
Mercedes-Benz USA80%
ASML79%
3M75%
Tesla74%
Audi74%
Stanley Black & Decker70%
Ford Motor Company62%

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ASML's Logo
VS
Toyota's Logo
Honda's Logo
Mercedes-Benz USA's Logo
3M's Logo
Tesla's Logo
Audi's Logo
Stanley Black & Decker's Logo
Ford Motor Company's Logo

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ASML Customer Service

4.1/5

ASML has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About ASML's Customer Service

Address

De Run 6501,


Website

http://www.asml.com


Phone Number

+31 40 268 3000

Quick Insights into ASML Customer Service

ASML's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.

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Ranked ASML Customer Service the Highest

51-55
4.9
African American/Black
4.6
Accounting
4.5

Ranked ASML Customer Service the Lowest

Energy and Manufacturing
3.5
Hispanic or Latino
3.5
66+
3.1

ASML Customer Service Score by Gender

Female customers rated ASML's Customer Service score 0.2 stars higher than Male customers.

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Male

4.1/5

Female

4.3/5

ASML Customer Service Score by Ethnicity

ASML's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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0
20
40
60
80
100
Caucasian
4.2
Caucasian4.2
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
4.6
African American/Black4.6
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Native American
3.7
Native American3.7
Other
4.3
Other4.3

ASML Customer Service Score by Age

ASML's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
4.5
18-254.5
26-30
4.1
26-304.1
31-35
4.5
31-354.5
36-40
4.2
36-404.2
41-45
4
41-454
46-50
4.1
46-504.1
51-55
4.9
51-554.9
56-60
3.9
56-603.9
66+
3.1
66+3.1

ASML Customer Service Score by Usage

ASML's Customer Service score was rated the highest by customers who have used ASML's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
4.4
2 to 5 Years
4.2
5 to 10 Years
4.1
Over 10 Years
4.1

ASML Customer Service Score by Industry

ASML's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Energy and Manufacturing industry customers.

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Tech
4.4
Accounting
4.5
Architecture and Planning
4
Arts and Entertainment
3.5
Energy and Manufacturing
3.5

ASML Customer Service vs. Competitors

Compared to its competitors, ASML's Customer Service score is rated right above Cadence Design Systems.

COMPANYCustomer Service Score
ASML4.1/5
Cadence Design Systems3.9/5
Tokyo Electron3.8/5
Ultratech3.6/5
Lam Research3.6/5
Nikon3.5/5
ASM International3.2/5
MKS Instruments3.1/5

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ASML's Logo
VS
Cadence Design Systems' Logo
Tokyo Electron's Logo
Ultratech's Logo
Lam Research's Logo
Nikon's Logo
ASM International's Logo
MKS Instruments' Logo

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ASML's Customer Service score is rated right above Mercedes-Benz USA.

COMPANYCustomer Service Score
ASML4.1/5
Mercedes-Benz USA4.1/5
Toyota4/5
Honda4/5
Tesla3.8/5
Audi3.8/5
Stanley Black & Decker3.8/5
3M3.8/5
Ford Motor Company3.4/5

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ASML's Logo
VS
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
Tesla's Logo
Audi's Logo
Stanley Black & Decker's Logo
3M's Logo
Ford Motor Company's Logo

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ASML as an Employer

4.3/5

ASML has a 4.3/5 stars for its overall company culture rated by their employees

  ASML CEO
top
5%
CEO of ASML

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ASML scored a 42 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of ASML would recommend the brand to a friend. ENPS measures how likely ASML employees would recommend working at ASML to a friend.

Net Promoter Score

42
NPS Score
62%Promoters
18%Passive
20%Detractors

Employee Net Promoter Score

19
eNPS Score
47%Promoters
25%Passive
28%Detractors

Global Ranking Snapshot

ASML is ranked #837 in the Global Top 100 Brands. It ranks just behind Landmark and just ahead of Alation.

RANKCOMPANYCEOINDUSTRY
835
Zalora  Zalora CEO
Tech
836
Landmark  Landmark CEO
Harry Rosenberg
Media and Entertainment
837
ASML  ASML CEO
Peter Wennink
Energy and Manufacturing
838
Alation  Alation CEO
Satyen Sangani
Tech
839
John Keells Holdings  John Keells Holdings CEO
Retail
840
DC Comics  DC Comics CEO
Media and Entertainment
841
Curology  Curology CEO
David Lortscher
Health and Wellness

Energy and Manufacturing Ranking Snapshot

ASML is ranked #73 in the Energy and Manufacturing Industry. It ranks just behind Panasonic and just ahead of International Paper.

RANKCOMPANYLocation
71
Barry-Wehmiller
Saint Louis, MO
72
Panasonic
Osage, OK
73
ASML
74
International Paper
Moscow, TN
75
Entergy
New Orleans, LA
76
Volvo Trucks
77
Sasol Ltd.
Johannesburg, CA