4
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MKS Instruments
Marketing or Exec? Claim Your Free Account
About MKS Instruments' Brand
MKS Instruments, Inc. is a global provider of instruments, subsystems and process control solutions that measure, control, power, monitor Among its major competitors, MKS Instruments is ranked in 3rd place for NPS while ABB Ltd is 1st, and Brooks Automation is 2nd.Their current market cap is $10.87B
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
MKS Instruments Ranking
- #3 / 4 of its competitors
MKS Instruments NPS
MKS Instruments's Net Promoter Score (NPS) is a 4 with 41% Promoters, 22% Passives, and 37% Detractors. Net Promoter Score tracks whether MKS Instruments's customers would recommend using the product based on a scale of -100 to 100.
MKS Instruments Overall NPS
| 41% | Promoters |
|---|---|
| 22% | Passives |
| 37% | Detractors |
MKS Instruments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 8 | Sep 2022 | 8 |
Feb 2023 7 | Feb 2023 | 7 |
Apr 2023 0 | Apr 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 4 | Feb 2024 | 4 |
Mar 2024 10 | Mar 2024 | 10 |
Apr 2024 13 | Apr 2024 | 13 |
Aug 2024 18 | Aug 2024 | 18 |
Feb 2025 13 | Feb 2025 | 13 |
Mar 2025 8 | Mar 2025 | 8 |
Apr 2025 8 | Apr 2025 | 8 |
Jul 2025 3 | Jul 2025 | 3 |
How Other Brands Compare
MKS Instruments is ranked third for NPS among its competitors. ABB Ltd and Brooks Automation come in first and second, with Advanced Energy Industries coming in at #4. Among those competitors, it is the second most valued company behind ABB Ltd.
MKS Instruments |  ABB Ltd |  Brooks Automation |  Advanced Energy Industries | |
| Global Ranking | #- | #419 | #- | #- |
| NPS | 4 | 27 | 13 | -34 |
| Valuation Updated every 24 hours for public companies | $10.87B | $67.56B | $8.59B | $4.48B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MKS Instruments NPS by Gender
MKS Instruments's NPS was rated 20 by Male customers on Comparably.
Male
20
MKS Instruments's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
MKS Instruments's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MKS Instruments NPS by Usage
MKS Instruments's NPS was rated -100 points by customers who have used MKS Instruments's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
MKS Instruments NPS vs. Competitors
Compared to its competitors, MKS Instruments's NPS is rated right above Newport Corporation, and is preceded by Brooks Automation.
| COMPANY | NPS Score | |
|---|---|---|
| ABB Ltd | 27 |
| Brooks Automation | 13 |
| MKS Instruments | 4 |
| Newport Corporation | 0 |
 | INFICON Holding | 0 |
 | INFICON | -20 |
 | Semtech | -20 |
| Advanced Energy Industries | -34 |
MKS Instruments Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of MKS Instruments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MKS Instruments Customer Loyalty Score by Gender
MKS Instruments's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MKS Instruments.
Male
64%
Yes
Female
N/A
Yes
MKS Instruments Customer Loyalty Score by Usage
MKS Instruments's Customer Loyalty score was rated 70% by customers who have used MKS Instruments's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MKS Instruments Customer Loyalty Score by Industry
MKS Instruments's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MKS Instruments Customer Loyalty vs. Competitors
Compared to its competitors, MKS Instruments's Customer Loyalty score is rated right above INFICON, and is preceded by Semtech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| INFICON Holding | 100% |
| Brooks Automation | 89% |
| ABB Ltd | 83% |
| Semtech | 83% |
| MKS Instruments | 73% |
| INFICON | 60% |
| Newport Corporation | 55% |
| Advanced Energy Industries | 55% |
Unlock MKS Instruments Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MKS Instruments Customer Loyalty vs. Competitors data and gain insights into your customers today.
MKS Instruments Product Quality
3.8/5
MKS Instruments has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MKS Instruments' overall Product Quality score rated by its users and customers.
MKS Instruments Product Information
MKS Instruments’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MKS Instruments's product the highest.
- Website
- http://www.mksinst.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Manufacturing
Quick Insights into MKS Instruments Product Quality
MKS Instruments's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked MKS Instruments' Product Quality.
Ranked MKS Instruments Product Quality the Highest
MKS Instruments Product Quality Score by Gender
MKS Instruments's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MKS Instruments.
Male
4.1/5
Female
N/A
MKS Instruments Product Quality Score by Usage
MKS Instruments's Product Quality score was rated 3 stars by customers who have used MKS Instruments's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MKS Instruments Product Quality Score by Industry
MKS Instruments's Product Quality score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MKS Instruments Product Quality vs. Competitors
Compared to its competitors, MKS Instruments's Product Quality score is rated right above INFICON, and is preceded by INFICON Holding.
| COMPANY | Product Quality Score | |
|---|---|---|
| Newport Corporation | 4.5/5 |
| ABB Ltd | 4/5 |
| Brooks Automation | 4/5 |
| INFICON Holding | 4/5 |
| MKS Instruments | 3.8/5 |
| INFICON | 3.2/5 |
| Semtech | 3.2/5 |
| Advanced Energy Industries | 2.7/5 |
Unlock MKS Instruments Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MKS Instruments Product Quality vs. Competitors data and gain insights into your customers today.
MKS Instruments Pricing
MKS Instruments ROI & Value For Money
3.3/5
MKS Instruments has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MKS Instruments' overall ROI score rated by its users and customers.
MKS Instruments Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into MKS Instruments ROI
MKS Instruments's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked MKS Instruments' ROI score.
Ranked MKS Instruments ROI the Highest
MKS Instruments ROI Score by Gender
MKS Instruments's ROI score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MKS Instruments.
Male
3.4/5
Female
N/A
MKS Instruments ROI Score by Usage
MKS Instruments's ROI score was rated 2.3 stars by customers who have used MKS Instruments's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MKS Instruments ROI Score by Industry
MKS Instruments's ROI score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MKS Instruments Pricing vs. Competitors
Compared to its competitors, MKS Instruments's ROI score is rated right above Semtech, and is preceded by INFICON.
| COMPANY | Pricing Score | |
|---|---|---|
| Newport Corporation | 4.2/5 |
| INFICON Holding | 4/5 |
| Brooks Automation | 3.9/5 |
| ABB Ltd | 3.8/5 |
| INFICON | 3.5/5 |
| MKS Instruments | 3.3/5 |
| Semtech | 3.1/5 |
| Advanced Energy Industries | 2.7/5 |
Unlock MKS Instruments ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MKS Instruments ROI vs. Competitors data and gain insights into your customers today.
MKS Instruments Customer Satisfaction (CSAT)
MKS Instruments Customer Satisfaction (CSAT) Score
50 / 100
MKS Instruments has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MKS Instruments Customer Satisfaction
MKS Instruments's Customer Satisfaction score was rated highest by customers who have used MKS Instruments's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked MKS Instruments' Customer Satisfaction.
Ranked MKS Instruments Customer Satisfaction the Highest
MKS Instruments Customer Satisfaction Score by Gender
MKS Instruments's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MKS Instruments.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
MKS Instruments Customer Satisfaction Score by Usage
MKS Instruments's Customer Satisfaction score was rated 33 points by customers who have used MKS Instruments's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MKS Instruments Customer Satisfaction vs. Competitors
Compared to its competitors, MKS Instruments's Customer Satisfaction score is rated right above Advanced Energy Industries, and is preceded by Brooks Automation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Newport Corporation | 100% |
| INFICON Holding | 100% |
| INFICON | 75% |
| Semtech | 75% |
| ABB Ltd | 74% |
| Brooks Automation | 67% |
| MKS Instruments | 50% |
| Advanced Energy Industries | 50% |
Unlock MKS Instruments Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MKS Instruments Customer Satisfaction vs. Competitors data and gain insights into your customers today.
MKS Instruments Customer Service
3.1/5
MKS Instruments has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock MKS Instruments' overall Customer Service score rated by its users and customers.
About MKS Instruments's Customer Service
Address
2 Tech Drive, Suite 201, Andover, MA 01810
Website
http://www.mksinst.com
Phone Number
(978) 557-5160
Quick Insights into MKS Instruments Customer Service
MKS Instruments's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked MKS Instruments' Customer Service score.
Ranked MKS Instruments Customer Service the Highest
MKS Instruments Customer Service Score by Gender
MKS Instruments's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MKS Instruments.
Male
3.1/5
Female
N/A
MKS Instruments Customer Service Score by Usage
MKS Instruments's Customer Service score was rated 2 stars by customers who have used MKS Instruments's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MKS Instruments Customer Service Score by Industry
MKS Instruments's Customer Service score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MKS Instruments Customer Service vs. Competitors
Compared to its competitors, MKS Instruments's Customer Service score is rated right above Advanced Energy Industries, and is preceded by Semtech.
| COMPANY | Customer Service Score | |
|---|---|---|
| Newport Corporation | 4.2/5 |
| INFICON Holding | 4/5 |
| ABB Ltd | 3.9/5 |
| Brooks Automation | 3.6/5 |
| INFICON | 3.4/5 |
| Semtech | 3.3/5 |
| MKS Instruments | 3.1/5 |
| Advanced Energy Industries | 2.7/5 |
Unlock MKS Instruments Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MKS Instruments Customer Service vs. Competitors data and gain insights into your customers today.
MKS Instruments as an Employer
4.1/5
MKS Instruments has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
MKS Instruments scored a 4 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of MKS Instruments would recommend the brand to a friend. ENPS measures how likely MKS Instruments employees would recommend working at MKS Instruments to a friend.
Net Promoter Score
4
NPS Score
| 41% | Promoters |
|---|---|
| 22% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 43% | Promoters |
|---|---|
| 24% | Passive |
| 33% | Detractors |
