-20
NPS
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Semtech
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About Semtech's Brand
Analog, mixed-signal semiconductors
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Semtech NPS
Semtech's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Semtech's customers would recommend using the product based on a scale of -100 to 100.
Semtech Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Semtech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Mar 2023 -33 | Mar 2023 | -33 |
Sep 2023 -50 | Sep 2023 | -50 |
Oct 2023 -20 | Oct 2023 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Semtech Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Semtech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Semtech Product Quality
3.2/5
Semtech has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Semtech's overall Product Quality score rated by its users and customers.
Semtech Product Information
Semtech’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.semtech.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Semtech Pricing
Semtech ROI & Value For Money
3.1/5
Semtech has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Semtech's overall ROI score rated by its users and customers.
Semtech Customer Satisfaction (CSAT)
Semtech Customer Satisfaction (CSAT) Score
75 / 100
Semtech has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Semtech Customer Service
3.3/5
Semtech has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Semtech's Customer Service
Address
200 Flynn Road, Camarillo, CA
Website
http://www.semtech.com
Phone Number
8054983804
Semtech as an Employer
3.7/5
Semtech has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Semtech scored a -20 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Semtech would recommend the brand to a friend. ENPS measures how likely Semtech employees would recommend working at Semtech to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
