13
NPS
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Brooks Automation
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About Brooks Automation's Brand
vacuum and instrumentation solutions Among its major competitors, Brooks Automation is ranked in 3rd place for NPS while Entegris is 1st, and Applied Materials is 2nd.Their current market cap is $8.59B
Brand at a Glance
89%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Brooks Automation Ranking
- #2 / 4 of its competitors
Brooks Automation NPS
Brooks Automation's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Brooks Automation's customers would recommend using the product based on a scale of -100 to 100.
Brooks Automation Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Brooks Automation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Oct 2021 -50 | Oct 2021 | -50 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 25 | Dec 2022 | 25 |
Jan 2023 40 | Jan 2023 | 40 |
May 2024 17 | May 2024 | 17 |
Sep 2024 13 | Sep 2024 | 13 |
How Other Brands Compare
Brooks Automation is ranked second for NPS among its competitors. Applied Materials and KLA-TENCOR CORPORATION come in first and third, with Associated Materials coming in at #4. Among those competitors, it is the lowest valued company behind Associated Materials.
Brooks Automation |  Applied Materials |  Associated Materials |  KLA-TENCOR CORPORATION | |
| Global Ranking | #- | #485 | #- | #- |
| NPS | 13 | 27 | -39 | 0 |
| Valuation Updated every 24 hours for public companies | $8.59B | $109.62B | $122.60B | $50.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brooks Automation NPS by Gender
Brooks Automation's NPS was rated 25 by Male customers on Comparably.
Male
25
Brooks Automation's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Brooks Automation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Brooks Automation NPS vs. Competitors
Compared to its competitors, Brooks Automation's NPS is rated right above MKS Instruments, and is preceded by Applied Materials.
| COMPANY | NPS Score | |
|---|---|---|
 | Entegris | 30 |
| Applied Materials | 27 |
| Brooks Automation | 13 |
 | MKS Instruments | 4 |
| KLA-TENCOR CORPORATION | 0 |
| Hine Automation | N/A |
| Associated Materials | -39 |
 | Veeco Instruments | -100 |
Brooks Automation Customer Reviews
Out of the 2 Brooks Automation customer reviews 1 was positive and 1 was constructive. Brooks Automation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Brooks Automation Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Brooks Automation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Brooks Automation Customer Loyalty Score by Gender
Brooks Automation's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Brooks Automation Customer Loyalty vs. Competitors
Compared to its competitors, Brooks Automation's Customer Loyalty score is rated right above Applied Materials.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Brooks Automation | 89% |
| Applied Materials | 74% |
| Entegris | 73% |
| MKS Instruments | 73% |
| Associated Materials | 67% |
| KLA-TENCOR CORPORATION | 66% |
| Veeco Instruments | 10% |
| Hine Automation | N/A |
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Brooks Automation Product Quality
4/5
Brooks Automation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Brooks Automation Product Information
Brooks Automation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.brooks.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Quick Insights into Brooks Automation Product Quality
Brooks Automation's Product Quality score was rated highest by Male customers.
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Ranked Brooks Automation Product Quality the Highest
Brooks Automation Product Quality Score by Gender
Brooks Automation's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Brooks Automation Product Quality vs. Competitors
Compared to its competitors, Brooks Automation's Product Quality score is rated right above Applied Materials.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brooks Automation | 4/5 |
| Applied Materials | 3.8/5 |
| MKS Instruments | 3.8/5 |
| KLA-TENCOR CORPORATION | 3.2/5 |
| Entegris | 2.8/5 |
| Veeco Instruments | 2.5/5 |
| Associated Materials | 2.3/5 |
| Hine Automation | N/A |
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Brooks Automation Pricing
Brooks Automation ROI & Value For Money
3.9/5
Brooks Automation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Brooks Automation ROI
Brooks Automation's ROI score was rated highest by Male customers.
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Ranked Brooks Automation ROI the Highest
Brooks Automation ROI Score by Gender
Brooks Automation's ROI score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Brooks Automation Pricing vs. Competitors
Compared to its competitors, Brooks Automation's ROI score is rated right above Applied Materials, and is preceded by Veeco Instruments.
| COMPANY | Pricing Score | |
|---|---|---|
| Veeco Instruments | 5/5 |
| Brooks Automation | 3.9/5 |
| Applied Materials | 3.7/5 |
| KLA-TENCOR CORPORATION | 3.5/5 |
| MKS Instruments | 3.3/5 |
| Entegris | 3/5 |
| Associated Materials | 2.5/5 |
| Hine Automation | N/A |
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Brooks Automation Customer Satisfaction (CSAT)
Brooks Automation Customer Satisfaction (CSAT) Score
67 / 100
Brooks Automation has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brooks Automation Customer Satisfaction
Brooks Automation's Customer Satisfaction score was rated highest by Male customers.
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Ranked Brooks Automation Customer Satisfaction the Highest
Brooks Automation Customer Satisfaction Score by Gender
Brooks Automation's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Brooks Automation Customer Satisfaction vs. Competitors
Compared to its competitors, Brooks Automation's Customer Satisfaction score is rated right above KLA-TENCOR CORPORATION, and is preceded by Applied Materials.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Applied Materials | 75% |
| Brooks Automation | 66% |
| KLA-TENCOR CORPORATION | 56% |
| MKS Instruments | 50% |
| Entegris | 44% |
| Associated Materials | 35% |
| Veeco Instruments | 0% |
| Hine Automation | 0% |
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Brooks Automation Customer Service
3.6/5
Brooks Automation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Brooks Automation's Customer Service
Address
15 Elizabeth Drive, Chelmsford, MA
Website
http://www.brooks.com
Phone Number
1(978) 262-2400
Quick Insights into Brooks Automation Customer Service
Brooks Automation's Customer Service score was rated highest by Male customers.
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Ranked Brooks Automation Customer Service the Highest
Brooks Automation Customer Service Score by Gender
Brooks Automation's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Brooks Automation Customer Service vs. Competitors
Compared to its competitors, Brooks Automation's Customer Service score is rated right above Entegris, and is preceded by KLA-TENCOR CORPORATION.
| COMPANY | Customer Service Score | |
|---|---|---|
| Veeco Instruments | 5/5 |
| Applied Materials | 3.7/5 |
| KLA-TENCOR CORPORATION | 3.6/5 |
| Brooks Automation | 3.6/5 |
| Entegris | 3.2/5 |
| MKS Instruments | 3.1/5 |
| Associated Materials | 2.1/5 |
| Hine Automation | N/A |
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Brooks Automation as an Employer
3.4/5
Brooks Automation has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Brooks Automation scored a 13 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Brooks Automation would recommend the brand to a friend. ENPS measures how likely Brooks Automation employees would recommend working at Brooks Automation to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
