KLA-TENCOR CORPORATION NPS & Customer Reviews

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KLA-TENCOR CORPORATION

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KLA-TENCOR CORPORATION

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About KLA-TENCOR CORPORATION's Brand

KLA-Tencor Corporation, a leading provider of process control & yield management solutions Among its major competitors, KLA-TENCOR CORPORATION is ranked in 8th place for NPS while Orbotech is 1st, and ASML is 2nd.Their current market cap is $50.95B

Brand at a Glance

66%

Customer Loyalty

3.2/5

Product Quality

3.5/5

Pricing

3.6/5

Customer Service

KLA-TENCOR CORPORATION CMO

Oreste Donzella

Oreste Donzella serves as Senior Vice President of Global Customer Solution and Chief Marketing Officer of KLA-Tencor Corporation.

KLA-TENCOR CORPORATION Ranking

^#4 / 4 of its competitors

KLA-TENCOR CORPORATION NPS

KLA-TENCOR CORPORATION's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether KLA-TENCOR CORPORATION's customers would recommend using the product based on a scale of -100 to 100.

KLA-TENCOR CORPORATION Overall NPS

NPS

33%	Promoters
34%	Passives
33%	Detractors

KLA-TENCOR CORPORATION NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2022 33	Aug 2022	33
Sep 2022 0	Sep 2022	0
Oct 2022 0	Oct 2022	0
Jun 2023 -29	Jun 2023	-29
Aug 2023 -38	Aug 2023	-38
Oct 2023 -33	Oct 2023	-33
Feb 2024 -20	Feb 2024	-20
Apr 2024 -27	Apr 2024	-27
May 2024 -26	May 2024	-26
Oct 2024 -15	Oct 2024	-15
Dec 2024 -8	Dec 2024	-8
May 2025 0	May 2025	0

How Other Brands Compare

KLA-TENCOR CORPORATION is ranked #4 for NPS among its competitors. ASML and Applied Materials come in first and second, with Lam Research coming in at third. Among those competitors, it is the lowest valued company behind Applied Materials.

	KLA-TENCOR CORPORATION	Applied Materials	ASML	Lam Research
Global Ranking	#-	#485	#837	#-
NPS	0	23	43	5
Valuation Updated every 24 hours for public companies	$50.95B	$109.62B	-	$89.88B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

KLA-TENCOR CORPORATION NPS vs. Competitors

Compared to its competitors, KLA-TENCOR CORPORATION's NPS is rated right below Lam Research.

COMPANY		NPS Score
	Orbotech	100
	ASML	43
	Analog Devices	36
	Tokyo Electron	36
	Brooks Automation	34
	Applied Materials	23
	Lam Research	5
	KLA-TENCOR CORPORATION	0

KLA-TENCOR CORPORATION Customer Reviews

KLA-TENCOR CORPORATION Customer Loyalty

66%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

66% of KLA-TENCOR CORPORATION users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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66%

34%

KLA-TENCOR CORPORATION Customer Loyalty vs. Competitors

Compared to its competitors, KLA-TENCOR CORPORATION's Customer Loyalty score is rated right above Orbotech, and is preceded by Tokyo Electron.

COMPANY		Customer Loyalty Score
	Brooks Automation	91%
	Analog Devices	90%
	ASML	81%
	Lam Research	80%
	Applied Materials	75%
	Tokyo Electron	66%
	KLA-TENCOR CORPORATION	66%
	Orbotech	N/A

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KLA-TENCOR CORPORATION Product Quality

3.2/5

KLA-TENCOR CORPORATION has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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KLA-TENCOR CORPORATION Product Information

KLA-TENCOR CORPORATION’s product quality score is a 3.2 out of 5 as rated by its users and customers.

Website: http://www.kla-tencor.com

Company Size: 5,001-10,000 Employees

Industry

Semiconductors

KLA-TENCOR CORPORATION Product Quality vs. Competitors

Compared to its competitors, KLA-TENCOR CORPORATION's Product Quality score is rated right below Lam Research.

COMPANY		Product Quality Score
	Orbotech	5/5
	Analog Devices	4.1/5
	Brooks Automation	4.1/5
	ASML	4/5
	Tokyo Electron	4/5
	Applied Materials	3.7/5
	Lam Research	3.7/5
	KLA-TENCOR CORPORATION	3.2/5

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KLA-TENCOR CORPORATION Pricing

KLA-TENCOR CORPORATION ROI & Value For Money

3.5/5

KLA-TENCOR CORPORATION has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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KLA-TENCOR CORPORATION Pricing vs. Competitors

Compared to its competitors, KLA-TENCOR CORPORATION's ROI score is rated right below Tokyo Electron.

COMPANY		Pricing Score
	Orbotech	5/5
	ASML	4.1/5
	Analog Devices	4.1/5
	Brooks Automation	4.1/5
	Applied Materials	3.7/5
	Lam Research	3.7/5
	Tokyo Electron	3.6/5
	KLA-TENCOR CORPORATION	3.5/5

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KLA-TENCOR CORPORATION Customer Satisfaction (CSAT)

KLA-TENCOR CORPORATION Customer Satisfaction (CSAT) Score

55 / 100

KLA-TENCOR CORPORATION has an overall Customer Satisfaction score of 55 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	44%
Satisfied	11%
Neither Satisfied nor Dissatisfied	23%
Dissatisfied	0%
Very Dissatisfied	22%

Very Satisfied

44%

Satisfied

11%

Neither Satisfied nor Dissatisfied

23%

Dissatisfied

Very Dissatisfied

22%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

KLA-TENCOR CORPORATION Customer Satisfaction vs. Competitors

Compared to its competitors, KLA-TENCOR CORPORATION's Customer Satisfaction score is rated right below Lam Research.

COMPANY		Customer Satisfaction (CSAT) Score
	Orbotech	100%
	Tokyo Electron	85%
	ASML	79%
	Analog Devices	78%
	Brooks Automation	74%
	Applied Materials	72%
	Lam Research	72%
	KLA-TENCOR CORPORATION	56%

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KLA-TENCOR CORPORATION Customer Service

3.6/5

KLA-TENCOR CORPORATION has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About KLA-TENCOR CORPORATION's Customer Service

Address

Milpitas, CA 95035

Website

http://www.kla-tencor.com

Phone Number

1-408-875-3000

KLA-TENCOR CORPORATION's Social Links

linkedin.com/company/kla-tencor/

KLA-TENCOR CORPORATION Customer Service vs. Competitors

Compared to its competitors, KLA-TENCOR CORPORATION's Customer Service score is rated right above Lam Research, and is preceded by Applied Materials.

COMPANY		Customer Service Score
	Analog Devices	4.2/5
	ASML	4.1/5
	Brooks Automation	3.8/5
	Tokyo Electron	3.8/5
	Applied Materials	3.7/5
	KLA-TENCOR CORPORATION	3.6/5
	Lam Research	3.6/5
	Orbotech	N/A

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KLA-TENCOR CORPORATION as an Employer

4.3/5

KLA-TENCOR CORPORATION has a 4.3/5 stars for its overall company culture rated by their employees

top

10%

CEO of KLA-TENCOR CORPORATION

Richard Wallace

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

KLA-TENCOR CORPORATION scored a 0 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of KLA-TENCOR CORPORATION would recommend the brand to a friend. ENPS measures how likely KLA-TENCOR CORPORATION employees would recommend working at KLA-TENCOR CORPORATION to a friend.

Net Promoter Score

NPS Score

33%	Promoters
34%	Passive
33%	Detractors

Employee Net Promoter Score

eNPS Score

34%	Promoters
35%	Passive
31%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail