36
NPS
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Tokyo Electron
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About Tokyo Electron's Brand
Tokyo Electron Limited (TEL) engages in development, manufacturing, and sales in a wide range of product fields. Among its major competitors, Tokyo Electron is ranked in 3rd place for NPS while ASML is 1st, and KLA Tencor is 2nd.Their current market cap is $65.87B
Brand at a Glance
66%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Tokyo Electron Ranking
- #2 / 4 of its competitors
Tokyo Electron NPS
Tokyo Electron's Net Promoter Score (NPS) is a 36 with 61% Promoters, 14% Passives, and 25% Detractors. Net Promoter Score tracks whether Tokyo Electron's customers would recommend using the product based on a scale of -100 to 100.
Tokyo Electron Overall NPS
| 61% | Promoters |
|---|---|
| 14% | Passives |
| 25% | Detractors |
Tokyo Electron NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 46 | Jun 2023 | 46 |
Sep 2023 49 | Sep 2023 | 49 |
Dec 2023 42 | Dec 2023 | 42 |
Jan 2024 35 | Jan 2024 | 35 |
Mar 2024 37 | Mar 2024 | 37 |
Apr 2024 40 | Apr 2024 | 40 |
May 2024 38 | May 2024 | 38 |
Jul 2024 41 | Jul 2024 | 41 |
Aug 2024 44 | Aug 2024 | 44 |
Oct 2024 38 | Oct 2024 | 38 |
Nov 2024 39 | Nov 2024 | 39 |
Feb 2025 35 | Feb 2025 | 35 |
How Other Brands Compare
Tokyo Electron is ranked second for NPS among its competitors. ASML and Lam Research come in first and third, with Associated Materials coming in at #4. Among those competitors, it is the lowest valued company behind Associated Materials.
Tokyo Electron |  ASML |  Associated Materials |  Lam Research | |
| Global Ranking | #- | #837 | #- | #- |
| NPS | 36 | 42 | -39 | 2 |
| Valuation Updated every 24 hours for public companies | $65.87B | - | $122.60B | $89.88B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tokyo Electron NPS by Gender
Tokyo Electron's NPS was rated -34 by Male customers on Comparably.
Male
-34
Tokyo Electron's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Tokyo Electron's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tokyo Electron NPS vs. Competitors
Compared to its competitors, Tokyo Electron's NPS is rated right above Lam Research, and is preceded by KLA Tencor.
| COMPANY | NPS Score | |
|---|---|---|
| ASML | 42 |
 | KLA Tencor | 38 |
| Tokyo Electron | 36 |
| Lam Research | 2 |
| Associated Materials | -39 |
Tokyo Electron Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Tokyo Electron users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tokyo Electron Customer Loyalty Score by Gender
Tokyo Electron's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Tokyo Electron Customer Loyalty vs. Competitors
Compared to its competitors, Tokyo Electron's Customer Loyalty score is rated right below Associated Materials.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ASML | 81% |
| Lam Research | 79% |
| KLA Tencor | 75% |
| Associated Materials | 67% |
| Tokyo Electron | 66% |
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Tokyo Electron Product Quality
4/5
Tokyo Electron has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Tokyo Electron Product Information
Tokyo Electron’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.tel.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Energy
Hardware and Devices
Quick Insights into Tokyo Electron Product Quality
Tokyo Electron's Product Quality score was rated highest by Male customers.
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Ranked Tokyo Electron Product Quality the Highest
Tokyo Electron Product Quality Score by Gender
Tokyo Electron's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Tokyo Electron Product Quality vs. Competitors
Compared to its competitors, Tokyo Electron's Product Quality score is rated right above Lam Research, and is preceded by ASML.
| COMPANY | Product Quality Score | |
|---|---|---|
| KLA Tencor | 4.1/5 |
| ASML | 4/5 |
| Tokyo Electron | 4/5 |
| Lam Research | 3.7/5 |
| Associated Materials | 2.3/5 |
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Tokyo Electron Pricing
Tokyo Electron ROI & Value For Money
3.6/5
Tokyo Electron has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Tokyo Electron ROI
Tokyo Electron's ROI score was rated highest by Male customers.
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Ranked Tokyo Electron ROI the Highest
Tokyo Electron ROI Score by Gender
Tokyo Electron's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Tokyo Electron Pricing vs. Competitors
Compared to its competitors, Tokyo Electron's ROI score is rated right above Associated Materials, and is preceded by Lam Research.
| COMPANY | Pricing Score | |
|---|---|---|
| ASML | 4.1/5 |
| KLA Tencor | 3.9/5 |
| Lam Research | 3.7/5 |
| Tokyo Electron | 3.6/5 |
| Associated Materials | 2.5/5 |
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Tokyo Electron Customer Satisfaction (CSAT)
Tokyo Electron Customer Satisfaction (CSAT) Score
85 / 100
Tokyo Electron has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tokyo Electron Customer Satisfaction
Tokyo Electron's Customer Satisfaction score was rated highest by Male customers.
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Ranked Tokyo Electron Customer Satisfaction the Highest
Tokyo Electron Customer Satisfaction Score by Gender
Tokyo Electron's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Tokyo Electron Customer Satisfaction vs. Competitors
Compared to its competitors, Tokyo Electron's Customer Satisfaction score is rated right above ASML.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tokyo Electron | 85% |
| ASML | 79% |
| KLA Tencor | 79% |
| Lam Research | 72% |
| Associated Materials | 35% |
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Tokyo Electron Customer Service
3.8/5
Tokyo Electron has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Tokyo Electron's Customer Service
Address
Akasaka Biz Tower, 3-1 Akasaka 5-chome, Minato-ku, Mina, NV
Website
http://www.tel.com
Quick Insights into Tokyo Electron Customer Service
Tokyo Electron's Customer Service score was rated highest by Male customers.
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Ranked Tokyo Electron Customer Service the Highest
Tokyo Electron Customer Service Score by Gender
Tokyo Electron's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Tokyo Electron Customer Service vs. Competitors
Compared to its competitors, Tokyo Electron's Customer Service score is rated right above Lam Research, and is preceded by KLA Tencor.
| COMPANY | Customer Service Score | |
|---|---|---|
| ASML | 4.1/5 |
| KLA Tencor | 3.8/5 |
| Tokyo Electron | 3.8/5 |
| Lam Research | 3.6/5 |
| Associated Materials | 2.1/5 |
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Tokyo Electron as an Employer
4.3/5
Tokyo Electron has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Tokyo Electron scored a 36 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Tokyo Electron would recommend the brand to a friend. ENPS measures how likely Tokyo Electron employees would recommend working at Tokyo Electron to a friend.
Net Promoter Score
36
NPS Score
| 61% | Promoters |
|---|---|
| 14% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 47% | Promoters |
|---|---|
| 22% | Passive |
| 31% | Detractors |
