KLA Tencor NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

KLA Tencor

Marketing or Exec? Claim Your Free Account

KLA Tencor

Rate this Brand

About KLA Tencor's Brand

KLA-Tencor provides process control and yield management solutions for the semiconductor manufacturing and microelectronics industries.

Brand at a Glance

75%

Customer Loyalty

4.1/5

Product Quality

3.9/5

Pricing

3.8/5

Customer Service

KLA Tencor NPS

KLA Tencor's Net Promoter Score (NPS) is a 38 with 62% Promoters, 14% Passives, and 24% Detractors. Net Promoter Score tracks whether KLA Tencor's customers would recommend using the product based on a scale of -100 to 100.

KLA Tencor Overall NPS

NPS

62%	Promoters
14%	Passives
24%	Detractors

KLA Tencor NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2022 83	Mar 2022	83
May 2022 71	May 2022	71
Jul 2022 50	Jul 2022	50
Nov 2022 55	Nov 2022	55
Jan 2023 45	Jan 2023	45
Mar 2023 33	Mar 2023	33
Aug 2023 43	Aug 2023	43
Mar 2024 43	Mar 2024	43
May 2024 39	May 2024	39
Nov 2024 30	Nov 2024	30
Jan 2025 35	Jan 2025	35
Oct 2025 37	Oct 2025	37

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

KLA Tencor NPS by Gender

KLA Tencor's NPS was rated 75 by Male customers on Comparably.

Male

KLA Tencor's NPS was rated 75 by Male customers on Comparably.

75%

Promoters

25%

Passives

Detractors

Female

N/A

KLA Tencor's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

KLA Tencor NPS by Ethnicity

KLA Tencor's NPS was rated 67 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 67	Caucasian	67

KLA Tencor NPS by Age

KLA Tencor's NPS was rated 34 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

67%

33%

KLA Tencor NPS by Usage

KLA Tencor's NPS was rated 67 points by customers who have used KLA Tencor's products/services for 2 to 5 Years.

-100

-50

100

Summary	Usage	Score
2 to 5 Years 67	2 to 5 Years	67

KLA Tencor Customer Reviews

Out of the 2 KLA Tencor customer reviews 2 were positive and 0 were constructive. KLA Tencor customer reviews reflect that all customers have a favorable experience using the products/services of the company.

KLA Tencor Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of KLA Tencor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75%

25%

KLA Tencor Customer Loyalty Score by Gender

KLA Tencor's Customer Loyalty score was rated 78 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of KLA Tencor.

Male

78%

Yes

Female

N/A

Yes

KLA Tencor Customer Loyalty Score by Ethnicity

KLA Tencor's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of KLA Tencor.

100

out of 100

Caucasian

KLA Tencor Customer Loyalty Score by Age

KLA Tencor's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of KLA Tencor.

20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%

KLA Tencor Customer Loyalty Score by Usage

KLA Tencor's Customer Loyalty score was rated 70% by customers who have used KLA Tencor's products/services for 2 to 5 Years.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

2 to 5 Years	70%

KLA Tencor Customer Loyalty Score by Industry

KLA Tencor's Customer Loyalty score was rated 70% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	70%

KLA Tencor Product Quality

4.1/5

KLA Tencor has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock KLA Tencor's overall Product Quality score rated by its users and customers.

KLA Tencor Product Information

KLA Tencor’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated KLA Tencor's product the highest.

Website: http://www.kla-tencor.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Hardware and Devices

Quick Insights into KLA Tencor Product Quality

KLA Tencor's Product Quality score was rated highest by customers who have used KLA Tencor's products/services for 2 to 5 Years.

Sign Up to unlock insights into how customers have ranked KLA Tencor's Product Quality.

Ranked KLA Tencor Product Quality the Highest

2 to 5 Years	5
Caucasian	5
Male	5

KLA Tencor Product Quality Score by Gender

KLA Tencor's Product Quality score was rated 5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of KLA Tencor.

Male

5/5

Female

N/A

KLA Tencor Product Quality Score by Ethnicity

KLA Tencor's Product Quality score was rated 5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of KLA Tencor.

Summary	Ethnicity	Score
Caucasian 5	Caucasian	5

KLA Tencor Product Quality Score by Age

KLA Tencor's Product Quality score was rated 4.1 stars by customers ages 31-35 on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of KLA Tencor.

Summary	Age	Score
31-35 4.1	31-35	4.1

KLA Tencor Product Quality Score by Usage

KLA Tencor's Product Quality score was rated 5 stars by customers who have used KLA Tencor's products/services for 2 to 5 Years.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

2 to 5 Years	5

KLA Tencor Product Quality Score by Industry

KLA Tencor's Product Quality score was rated 5 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	5

KLA Tencor Pricing

KLA Tencor ROI & Value For Money

3.9/5

KLA Tencor has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock KLA Tencor's overall ROI score rated by its users and customers.

KLA Tencor Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into KLA Tencor ROI

KLA Tencor's ROI score was rated highest by customers ages 31-35.

Sign Up to unlock insights into how customers have ranked KLA Tencor's ROI score.

Ranked KLA Tencor ROI the Highest

31-35	5
Male	4.6
2 to 5 Years	4.5

KLA Tencor ROI Score by Gender

KLA Tencor's ROI score was rated 4.6 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of KLA Tencor.

Male

4.6/5

Female

N/A

KLA Tencor ROI Score by Ethnicity

KLA Tencor's ROI score was rated 4.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of KLA Tencor.

Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5

KLA Tencor ROI Score by Age

KLA Tencor's ROI score was rated 5 stars by customers ages 31-35 on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Age data of KLA Tencor.

Summary	Age	Score
31-35 5	31-35	5

KLA Tencor ROI Score by Usage

KLA Tencor's ROI score was rated 4.5 stars by customers who have used KLA Tencor's products/services for 2 to 5 Years.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

2 to 5 Years	4.5

KLA Tencor ROI Score by Industry

KLA Tencor's ROI score was rated 4.5 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	4.5

KLA Tencor Customer Satisfaction (CSAT)

KLA Tencor Customer Satisfaction (CSAT) Score

79 / 100

KLA Tencor has an overall Customer Satisfaction score of 79 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	50%
Satisfied	29%
Neither Satisfied nor Dissatisfied	21%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

29%

Neither Satisfied nor Dissatisfied

21%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into KLA Tencor Customer Satisfaction

KLA Tencor's Customer Satisfaction score was rated highest by customers who have used KLA Tencor's products/services for 2 to 5 Years.

Sign Up to unlock insights into how customers have ranked KLA Tencor's Customer Satisfaction.

Ranked KLA Tencor Customer Satisfaction the Highest

2 to 5 Years	100%
Caucasian	100%
Male	100%

KLA Tencor Customer Satisfaction Score by Gender

KLA Tencor's Customer Satisfaction score was rated 100 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of KLA Tencor.

100 / 100

Male

	Very Satisfied	75%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

KLA Tencor Customer Satisfaction Score by Ethnicity

Caucasian
100%

CSAT according to Caucasian

KLA Tencor's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KLA Tencor.

100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

KLA Tencor Customer Satisfaction Score by Age

KLA Tencor's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of KLA Tencor.

100

Breakdown

Age

Score

31-35

67%

KLA Tencor Customer Satisfaction Score by Usage

KLA Tencor's Customer Satisfaction score was rated 100 points by customers who have used KLA Tencor's products/services for 2 to 5 Years.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

2 to 5 Years	100

KLA Tencor Customer Satisfaction Score by Industry

KLA Tencor's Customer Satisfaction score was rated 100 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "KLA Tencor Customer Satisfaction Score by Industry",
	"text": "KLA Tencor's Customer Satisfaction score was rated 100 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "KLA Tencor's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	100

KLA Tencor Customer Service

3.8/5

KLA Tencor has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock KLA Tencor's overall Customer Service score rated by its users and customers.

About KLA Tencor's Customer Service

Address

One Technology Drive, Milpitas, CA

Website

http://www.kla-tencor.com

Phone Number

1(408) 875-3000

Quick Insights into KLA Tencor Customer Service

KLA Tencor's Customer Service score was rated highest by customers ages 31-35.

Sign Up to unlock insights into how customers have ranked KLA Tencor's Customer Service score.

Ranked KLA Tencor Customer Service the Highest

31-35	5
Male	4.6
2 to 5 Years	4.5

KLA Tencor Customer Service Score by Gender

KLA Tencor's Customer Service score was rated 4.6 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of KLA Tencor.

Male

4.6/5

Female

N/A

KLA Tencor Customer Service Score by Ethnicity

KLA Tencor's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of KLA Tencor.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.5	Caucasian	4.5

KLA Tencor Customer Service Score by Age

KLA Tencor's Customer Service score was rated 5 stars by customers ages 31-35 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of KLA Tencor.

100

Summary	Age	Customer Service Score
31-35 5	31-35	5

KLA Tencor Customer Service Score by Usage

KLA Tencor's Customer Service score was rated 4.5 stars by customers who have used KLA Tencor's products/services for 2 to 5 Years.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

2 to 5 Years	4.5

KLA Tencor Customer Service Score by Industry

KLA Tencor's Customer Service score was rated 4.5 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.5

KLA Tencor as an Employer

4.5/5

KLA Tencor has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of KLA Tencor

Richard Wallace

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

KLA Tencor scored a 38 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of KLA Tencor would recommend the brand to a friend. ENPS measures how likely KLA Tencor employees would recommend working at KLA Tencor to a friend.

Net Promoter Score

NPS Score

62%	Promoters
14%	Passive
24%	Detractors

Employee Net Promoter Score

eNPS Score

34%	Promoters
51%	Passive
15%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail