2
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lam Research
Marketing or Exec? Claim Your Free Account
About Lam Research's Brand
Lam Research supplies wafer fabrication equipment and services to the worldwide semiconductor industry. Among its major competitors, Lam Research is ranked in 4th place for NPS while Ichor Systems is 1st, and ASML is 2nd.Their current market cap is $89.88B
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Lam Research Ranking
- #3 / 4 of its competitors
Lam Research NPS
Lam Research's Net Promoter Score (NPS) is a 2 with 45% Promoters, 12% Passives, and 43% Detractors. Net Promoter Score tracks whether Lam Research's customers would recommend using the product based on a scale of -100 to 100.
Lam Research Overall NPS
| 45% | Promoters |
|---|---|
| 12% | Passives |
| 43% | Detractors |
Lam Research NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 10 | Sep 2023 | 10 |
Oct 2023 12 | Oct 2023 | 12 |
Nov 2023 12 | Nov 2023 | 12 |
Feb 2024 12 | Feb 2024 | 12 |
Mar 2024 12 | Mar 2024 | 12 |
May 2024 7 | May 2024 | 7 |
Jul 2024 8 | Jul 2024 | 8 |
Aug 2024 5 | Aug 2024 | 5 |
Nov 2024 5 | Nov 2024 | 5 |
Feb 2025 2 | Feb 2025 | 2 |
Mar 2025 4 | Mar 2025 | 4 |
May 2025 2 | May 2025 | 2 |
How Other Brands Compare
Lam Research is ranked third for NPS among its competitors. ASML and Applied Materials come in first and second, with KLA-TENCOR CORPORATION coming in at #4. Among those competitors, it is the third most valued company behind Applied Materials.
Lam Research |  Applied Materials |  ASML |  KLA-TENCOR CORPORATION | |
| Global Ranking | #- | #485 | #837 | #- |
| NPS | 2 | 27 | 42 | 0 |
| Valuation Updated every 24 hours for public companies | $89.88B | $109.62B | - | $50.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lam Research NPS by Gender
Lam Research's NPS was rated 17 by Male customers on Comparably.
Male
17
Lam Research's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Lam Research's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lam Research NPS by Usage
Lam Research's NPS was rated -67 points by customers who have used Lam Research's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
Lam Research NPS vs. Competitors
Compared to its competitors, Lam Research's NPS is rated right above KLA-TENCOR CORPORATION, and is preceded by Applied Materials.
| COMPANY | NPS Score | |
|---|---|---|
 | Ichor Systems | 67 |
| ASML | 42 |
| Applied Materials | 27 |
| Lam Research | 2 |
| KLA-TENCOR CORPORATION | 0 |
Lam Research Customer Reviews
Out of the 2 Lam Research customer reviews 1 was positive and 1 was constructive. Lam Research customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Lam Research Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Lam Research users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lam Research Customer Loyalty Score by Gender
Lam Research's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lam Research.
Male
85%
Yes
Female
N/A
Yes
Lam Research Customer Loyalty Score by Usage
Lam Research's Customer Loyalty score was rated 100% by customers who have used Lam Research's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lam Research Customer Loyalty Score by Industry
Lam Research's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Lam Research Customer Loyalty vs. Competitors
Compared to its competitors, Lam Research's Customer Loyalty score is rated right above Applied Materials, and is preceded by ASML.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ASML | 81% |
| Lam Research | 79% |
| Applied Materials | 74% |
| KLA-TENCOR CORPORATION | 66% |
| Ichor Systems | N/A |
Unlock Lam Research Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lam Research Customer Loyalty vs. Competitors data and gain insights into your customers today.
Lam Research Product Quality
3.7/5
Lam Research has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lam Research's overall Product Quality score rated by its users and customers.
Lam Research Product Information
Lam Research’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lam Research's product the highest.
- Website
- http://www.lamresearch.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
Manufacturing
Quick Insights into Lam Research Product Quality
Lam Research's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Lam Research's Product Quality.
Ranked Lam Research Product Quality the Highest
Lam Research Product Quality Score by Gender
Lam Research's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lam Research.
Male
3.6/5
Female
N/A
Lam Research Product Quality Score by Usage
Lam Research's Product Quality score was rated 2.8 stars by customers who have used Lam Research's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Lam Research Product Quality Score by Industry
Lam Research's Product Quality score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Lam Research Product Quality vs. Competitors
Compared to its competitors, Lam Research's Product Quality score is rated right above KLA-TENCOR CORPORATION, and is preceded by Applied Materials.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ichor Systems | 5/5 |
| ASML | 4/5 |
| Applied Materials | 3.8/5 |
| Lam Research | 3.7/5 |
| KLA-TENCOR CORPORATION | 3.2/5 |
Unlock Lam Research Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lam Research Product Quality vs. Competitors data and gain insights into your customers today.
Lam Research Pricing
Lam Research ROI & Value For Money
3.7/5
Lam Research has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lam Research's overall ROI score rated by its users and customers.
Lam Research Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Lam Research ROI
Lam Research's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Lam Research's ROI score.
Ranked Lam Research ROI the Highest
Lam Research ROI Score by Gender
Lam Research's ROI score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lam Research.
Male
3.4/5
Female
N/A
Lam Research ROI Score by Usage
Lam Research's ROI score was rated 2.5 stars by customers who have used Lam Research's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Lam Research ROI Score by Industry
Lam Research's ROI score was rated 3.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Lam Research Pricing vs. Competitors
Compared to its competitors, Lam Research's ROI score is rated right above KLA-TENCOR CORPORATION, and is preceded by Applied Materials.
| COMPANY | Pricing Score | |
|---|---|---|
| Ichor Systems | 5/5 |
| ASML | 4.1/5 |
| Applied Materials | 3.7/5 |
| Lam Research | 3.7/5 |
| KLA-TENCOR CORPORATION | 3.5/5 |
Unlock Lam Research ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lam Research ROI vs. Competitors data and gain insights into your customers today.
Lam Research Customer Satisfaction (CSAT)
Lam Research Customer Satisfaction (CSAT) Score
72 / 100
Lam Research has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
47%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
3%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lam Research Customer Satisfaction
Lam Research's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Lam Research's Customer Satisfaction.
Ranked Lam Research Customer Satisfaction the Highest
Lam Research Customer Satisfaction Score by Gender
Lam Research's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lam Research.
83 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 83% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Lam Research Customer Satisfaction Score by Usage
Lam Research's Customer Satisfaction score was rated 67 points by customers who have used Lam Research's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Lam Research Customer Satisfaction Score by Industry
Lam Research's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Lam Research Customer Satisfaction Score by Industry",
"text": "Lam Research's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Lam Research's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Lam Research Customer Satisfaction vs. Competitors
Compared to its competitors, Lam Research's Customer Satisfaction score is rated right above KLA-TENCOR CORPORATION, and is preceded by Applied Materials.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ASML | 79% |
| Applied Materials | 75% |
| Lam Research | 72% |
| KLA-TENCOR CORPORATION | 56% |
| Ichor Systems | 50% |
Unlock Lam Research Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lam Research Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Lam Research Customer Service
3.6/5
Lam Research has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Lam Research's overall Customer Service score rated by its users and customers.
About Lam Research's Customer Service
Address
4650 Cushing Parkway, Fremont, CA 94538
Website
http://www.lamresearch.com
Phone Number
5105721510
Quick Insights into Lam Research Customer Service
Lam Research's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Lam Research's Customer Service score.
Ranked Lam Research Customer Service the Highest
Lam Research Customer Service Score by Gender
Lam Research's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lam Research.
Male
3.6/5
Female
N/A
Lam Research Customer Service Score by Usage
Lam Research's Customer Service score was rated 2.5 stars by customers who have used Lam Research's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Lam Research Customer Service Score by Industry
Lam Research's Customer Service score was rated 3.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Lam Research Customer Service vs. Competitors
Compared to its competitors, Lam Research's Customer Service score is rated right above Ichor Systems, and is preceded by KLA-TENCOR CORPORATION.
| COMPANY | Customer Service Score | |
|---|---|---|
| ASML | 4.1/5 |
| Applied Materials | 3.7/5 |
| KLA-TENCOR CORPORATION | 3.6/5 |
| Lam Research | 3.6/5 |
| Ichor Systems | N/A |
Unlock Lam Research Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lam Research Customer Service vs. Competitors data and gain insights into your customers today.
Lam Research as an Employer
4.1/5
Lam Research has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Lam Research scored a 2 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Lam Research would recommend the brand to a friend. ENPS measures how likely Lam Research employees would recommend working at Lam Research to a friend.
Net Promoter Score
2
NPS Score
| 45% | Promoters |
|---|---|
| 12% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 37% | Promoters |
|---|---|
| 37% | Passive |
| 26% | Detractors |
