25
NPS
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Ichor Systems
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About Ichor Systems' Brand
Ichor Systems is a Preferred Choice in the Semiconductor, LED, OLED, Alternative Energy. Among its major competitors, Ichor Systems is ranked in 2nd place for NPS while Arm is 1st, and Applied Materials is 3rd.Their current market cap is $1.65B
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ichor Systems Ranking
- #1 / 4 of its competitors
Ichor Systems NPS
Ichor Systems's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Ichor Systems's customers would recommend using the product based on a scale of -100 to 100.
Ichor Systems Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Ichor Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Aug 2023 66 | Aug 2023 | 66 |
Feb 2026 25 | Feb 2026 | 25 |
How Other Brands Compare
Ichor Systems is ranked first for NPS among its competitors. Applied Materials and Lam Research come in second and third, with inTest coming in at #4. Among those competitors, it is the third most valued company behind Applied Materials.
Ichor Systems |  Applied Materials |  Lam Research |  inTest | |
| Global Ranking | #- | #485 | #- | #- |
| NPS | 25 | 23 | 5 | - |
| Valuation Updated every 24 hours for public companies | $1.65B | $109.62B | $89.88B | $92.13M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ichor Systems NPS vs. Competitors
Compared to its competitors, Ichor Systems's NPS is rated right above Applied Materials, and is preceded by Arm.
| COMPANY | NPS Score | |
|---|---|---|
 | Arm | 58 |
| Ichor Systems | 25 |
| Applied Materials | 23 |
| Lam Research | 5 |
 | Zilog | N/A |
Ichor Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ichor Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ichor Systems Customer Loyalty vs. Competitors
Compared to its competitors, Ichor Systems's Customer Loyalty score is rated right above Arm.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ichor Systems | 100% |
| Arm | 81% |
| Lam Research | 80% |
| Applied Materials | 75% |
| Zilog | N/A |
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Ichor Systems Product Quality
3.7/5
Ichor Systems has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Ichor Systems Product Information
Ichor Systems’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.ichorsystems.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Ichor Systems Product Quality vs. Competitors
Compared to its competitors, Ichor Systems's Product Quality score is rated right above Applied Materials, and is preceded by Arm.
| COMPANY | Product Quality Score | |
|---|---|---|
| Arm | 4/5 |
| Ichor Systems | 3.7/5 |
| Applied Materials | 3.7/5 |
| Lam Research | 3.7/5 |
| Zilog | N/A |
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Ichor Systems Pricing
Ichor Systems ROI & Value For Money
5/5
Ichor Systems has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Ichor Systems Pricing vs. Competitors
Compared to its competitors, Ichor Systems's ROI score is rated right above Arm.
| COMPANY | Pricing Score | |
|---|---|---|
| Ichor Systems | 5/5 |
| Arm | 3.8/5 |
| Applied Materials | 3.7/5 |
| Lam Research | 3.7/5 |
| Zilog | N/A |
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Ichor Systems Customer Satisfaction (CSAT)
Ichor Systems Customer Satisfaction (CSAT) Score
67 / 100
Ichor Systems has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ichor Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Ichor Systems's Customer Satisfaction score is rated right above Zilog, and is preceded by Applied Materials.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Arm | 100% |
| Lam Research | 73% |
| Applied Materials | 72% |
| Ichor Systems | 67% |
| Zilog | 0% |
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Ichor Systems Customer Service
5/5
Ichor Systems has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Ichor Systems's Customer Service
Address
3185 Laurelview Court, Fremont, CA 94538
Website
http://www.ichorsystems.com
Ichor Systems Customer Service vs. Competitors
Compared to its competitors, Ichor Systems's Customer Service score is rated right above Arm.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ichor Systems | 5/5 |
| Arm | 4/5 |
| Applied Materials | 3.7/5 |
| Lam Research | 3.6/5 |
| Zilog | N/A |
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Ichor Systems as an Employer
2.9/5
Ichor Systems has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Ichor Systems scored a 25 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Ichor Systems would recommend the brand to a friend. ENPS measures how likely Ichor Systems employees would recommend working at Ichor Systems to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 35% | Promoters |
|---|---|
| 25% | Passive |
| 40% | Detractors |
