58
NPS
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Arm
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About Arm's Brand
Arm, multinational semiconductor company, is one of the world's most influential technology companies. Among its major competitors, Arm is ranked in 2nd place for NPS while Imagination Technologies is 1st, and Amazon is 3rd. Overall, Arm has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Arm Ranking
- #1 / 4 of its competitors
Arm NPS
Arm's Net Promoter Score (NPS) is a 58 with 70% Promoters, 18% Passives, and 12% Detractors. Net Promoter Score tracks whether Arm's customers would recommend using the product based on a scale of -100 to 100.
Arm Overall NPS
| 70% | Promoters |
|---|---|
| 18% | Passives |
| 12% | Detractors |
Arm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Aug 2020 100 | Aug 2020 | 100 |
Sep 2020 80 | Sep 2020 | 80 |
Nov 2020 50 | Nov 2020 | 50 |
Dec 2020 55 | Dec 2020 | 55 |
Jun 2022 60 | Jun 2022 | 60 |
Sep 2022 63 | Sep 2022 | 63 |
Feb 2023 58 | Feb 2023 | 58 |
Jun 2023 62 | Jun 2023 | 62 |
Sep 2023 64 | Sep 2023 | 64 |
Mar 2024 69 | Mar 2024 | 69 |
May 2024 58 | May 2024 | 58 |
How Other Brands Compare
Arm is ranked first for NPS among its competitors. Amazon and Apple come in second and third, with NVIDIA coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arm NPS by Gender
Arm's NPS was rated 100 by Male customers on Comparably.
Male
100
Arm's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Arm's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Arm NPS by Usage
Arm's NPS was rated 100 points by customers who have used Arm's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Arm NPS vs. Competitors
Compared to its competitors, Arm's NPS is rated right above Amazon, and is preceded by Imagination Technologies.
| COMPANY | NPS Score | |
|---|---|---|
 | Imagination Technologies | 100 |
| Arm | 58 |
 | Amazon | 49 |
 | Apple | 48 |
 | NVIDIA | 47 |
 | AMD | 44 |
 | Texas Instruments | 38 |
 | NXP Semiconductors | 33 |
 | Qualcomm | 32 |
 | TSMC | 30 |
 | Marvell Semiconductor | 22 |
 | Micron Technology | 20 |
 | Samsung | 14 |
 | Meta | 9 |
 | Broadcom | 1 |
 | Ambiq Micro | -100 |
Arm Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Arm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Arm Customer Loyalty Score by Gender
Arm's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Arm Customer Loyalty Score by Usage
Arm's Customer Loyalty score was rated 70% by customers who have used Arm's products/services for Less than 1 Year.
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Arm Customer Loyalty Score by Industry
Arm's Customer Loyalty score was rated 82% by Tech industry customers.
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Arm Customer Loyalty vs. Competitors
Compared to its competitors, Arm's Customer Loyalty score is rated right above Texas Instruments, and is preceded by Samsung.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Imagination Technologies | 100% |
| Ambiq Micro | 100% |
| Amazon | 89% |
| Apple | 86% |
| NVIDIA | 83% |
| TSMC | 82% |
| Samsung | 82% |
| Arm | 81% |
| Texas Instruments | 80% |
| AMD | 79% |
| Qualcomm | 79% |
| Marvell Semiconductor | 79% |
| NXP Semiconductors | 78% |
| Micron Technology | 78% |
| Meta | 75% |
| Broadcom | 71% |
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Arm Product Quality
4/5
Arm has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Arm Product Information
Arm’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Arm's product the highest.
- Website
- http://www.arm.com
- Company Size
- 5,001-10,000 Employees
Industry
Semiconductors
Quick Insights into Arm Product Quality
Arm's Product Quality score was rated highest by customers who have used Arm's products/services for Less than 1 Year.
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Ranked Arm Product Quality the Highest
Arm Product Quality Score by Gender
Arm's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Arm Product Quality Score by Usage
Arm's Product Quality score was rated 5 stars by customers who have used Arm's products/services for Less than 1 Year.
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Arm Product Quality Score by Industry
Arm's Product Quality score was rated 5 stars by Tech industry customers.
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Arm Product Quality vs. Competitors
Compared to its competitors, Arm's Product Quality score is rated right above Qualcomm, and is preceded by Texas Instruments.
| COMPANY | Product Quality Score | |
|---|---|---|
| Imagination Technologies | 5/5 |
| Ambiq Micro | 5/5 |
| Apple | 4.3/5 |
| Amazon | 4.2/5 |
| NVIDIA | 4.2/5 |
| AMD | 4.1/5 |
| Texas Instruments | 4.1/5 |
| Arm | 4/5 |
| Qualcomm | 4/5 |
| Micron Technology | 4/5 |
| TSMC | 3.9/5 |
| Marvell Semiconductor | 3.9/5 |
| NXP Semiconductors | 3.7/5 |
| Samsung | 3.6/5 |
| Meta | 3.6/5 |
| Broadcom | 3.2/5 |
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Arm Pricing
Arm ROI & Value For Money
3.8/5
Arm has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Arm Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Arm ROI
Arm's ROI score was rated highest by customers who have used Arm's products/services for Less than 1 Year.
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Ranked Arm ROI the Highest
Arm ROI Score by Gender
Arm's ROI score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Arm ROI Score by Usage
Arm's ROI score was rated 4.8 stars by customers who have used Arm's products/services for Less than 1 Year.
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Arm ROI Score by Industry
Arm's ROI score was rated 4.8 stars by Tech industry customers.
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Arm Pricing vs. Competitors
Compared to its competitors, Arm's ROI score is rated right above Marvell Semiconductor, and is preceded by Micron Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Imagination Technologies | 5/5 |
| Ambiq Micro | 4.5/5 |
| AMD | 4.1/5 |
| Amazon | 4.1/5 |
| Texas Instruments | 4.1/5 |
| TSMC | 4.1/5 |
| Apple | 4/5 |
| NVIDIA | 4/5 |
| NXP Semiconductors | 3.9/5 |
| Qualcomm | 3.9/5 |
| Micron Technology | 3.9/5 |
| Arm | 3.8/5 |
| Marvell Semiconductor | 3.8/5 |
| Meta | 3.6/5 |
| Samsung | 3.5/5 |
| Broadcom | 3.4/5 |
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Arm Customer Satisfaction (CSAT)
Arm Customer Satisfaction (CSAT) Score
100 / 100
Arm has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Arm Customer Satisfaction
Arm's Customer Satisfaction score was rated highest by Male customers.
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Ranked Arm Customer Satisfaction the Highest
Arm Customer Satisfaction Score by Gender
Arm's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Arm.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Arm Customer Satisfaction Score by Industry
Arm's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Arm Customer Satisfaction vs. Competitors
Compared to its competitors, Arm's Customer Satisfaction score is rated right above Ambiq Micro, and is preceded by Imagination Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Imagination Technologies | 100% |
| Arm | 100% |
| Ambiq Micro | 100% |
| Apple | 85% |
| Amazon | 84% |
| Micron Technology | 84% |
| NVIDIA | 82% |
| AMD | 81% |
| TSMC | 79% |
| Qualcomm | 78% |
| Texas Instruments | 76% |
| Marvell Semiconductor | 73% |
| Samsung | 69% |
| NXP Semiconductors | 68% |
| Meta | 65% |
| Broadcom | 60% |
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Arm Customer Service
4/5
Arm has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Arm's Customer Service
Address
110 Fulbourn Rd, Cambridge CB1 9NJ United Kingdom
Website
http://www.arm.com
Phone Number
1(408) 576-1500
Arm's Social Links
Quick Insights into Arm Customer Service
Arm's Customer Service score was rated highest by customers who have used Arm's products/services for Less than 1 Year.
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Ranked Arm Customer Service the Highest
Arm Customer Service Score by Gender
Arm's Customer Service score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Arm Customer Service Score by Usage
Arm's Customer Service score was rated 4.8 stars by customers who have used Arm's products/services for Less than 1 Year.
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Arm Customer Service Score by Industry
Arm's Customer Service score was rated 4.7 stars by Tech industry customers.
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Arm Customer Service vs. Competitors
Compared to its competitors, Arm's Customer Service score is rated right above NVIDIA, and is preceded by AMD.
| COMPANY | Customer Service Score | |
|---|---|---|
| Imagination Technologies | 5/5 |
| Ambiq Micro | 4.5/5 |
| Amazon | 4.2/5 |
| Apple | 4.2/5 |
| AMD | 4.1/5 |
| Arm | 4/5 |
| NVIDIA | 4/5 |
| Texas Instruments | 4/5 |
| TSMC | 4/5 |
| Qualcomm | 4/5 |
| Marvell Semiconductor | 4/5 |
| Micron Technology | 3.9/5 |
| NXP Semiconductors | 3.8/5 |
| Meta | 3.5/5 |
| Samsung | 3.5/5 |
| Broadcom | 3.4/5 |
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Consumer vs. Employees
Arm scored a 58 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Arm would recommend the brand to a friend. ENPS measures how likely Arm employees would recommend working at Arm to a friend.
Net Promoter Score
58
NPS Score
| 70% | Promoters |
|---|---|
| 18% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 64% | Promoters |
|---|---|
| 22% | Passive |
| 14% | Detractors |
