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NPS
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Broadcom
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About Broadcom's Brand
Among its major competitors, Broadcom is ranked in 7th place for NPS while Qualcomm is 1st, and Intel Corporation is 2nd.Their current market cap is $192.37B
Brand at a Glance
71%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Broadcom Ranking
- #4 / 4 of its competitors
Broadcom NPS
Broadcom's Net Promoter Score (NPS) is a 1 with 44% Promoters, 13% Passives, and 43% Detractors. Net Promoter Score tracks whether Broadcom's customers would recommend using the product based on a scale of -100 to 100.
Broadcom Overall NPS
| 44% | Promoters |
|---|---|
| 13% | Passives |
| 43% | Detractors |
Broadcom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -3 | Jun 2024 | -3 |
Jul 2024 -3 | Jul 2024 | -3 |
Sep 2024 -3 | Sep 2024 | -3 |
Oct 2024 -3 | Oct 2024 | -3 |
Nov 2024 -4 | Nov 2024 | -4 |
Jan 2025 -2 | Jan 2025 | -2 |
Mar 2025 -4 | Mar 2025 | -4 |
May 2025 -2 | May 2025 | -2 |
Jun 2025 0 | Jun 2025 | 0 |
Sep 2025 -1 | Sep 2025 | -1 |
Dec 2025 -1 | Dec 2025 | -1 |
Jan 2026 -1 | Jan 2026 | -1 |
How Other Brands Compare
Broadcom is ranked #4 for NPS among its competitors. Qualcomm and Intel Corporation come in first and second, with Agilent Technologies coming in at third. Among those competitors, it is the second most valued company behind Intel Corporation.
Broadcom |  Intel Corporation |  Qualcomm |  Agilent Technologies | |
| Global Ranking | #- | #110 | #202 | #- |
| NPS | 1 | 27 | 32 | 17 |
| Valuation Updated every 24 hours for public companies | $192.37B | $256.01B | $156.84B | $38.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Broadcom NPS by Gender
Male customers rated Broadcom's NPS 38 points higher than Female customers.
Male
10
Broadcom's NPS was rated 10 by Male customers on Comparably.
45%
Promoters
20%
Passives
35%
Detractors
Female
-28
Broadcom's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Broadcom NPS by Ethnicity
Broadcom's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 16 | Caucasian | 16 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black 40 | African American/Black | 40 |
Asian or Pacific Islander -12 | Asian or Pacific Islander | -12 |
Other 0 | Other | 0 |
Broadcom NPS by Age
Broadcom's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Broadcom NPS by Usage
Broadcom's NPS was rated the highest by customers who have used Broadcom's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -15 | Less than 1 Year | -15 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 14 | 5 to 10 Years | 14 |
Over 10 Years -40 | Over 10 Years | -40 |
Broadcom NPS vs. Competitors
Compared to its competitors, Broadcom's NPS is rated right below Photronics.
| COMPANY | NPS Score | |
|---|---|---|
| Qualcomm | 32 |
| Intel Corporation | 27 |
 | Skyworks Solutions | 20 |
 | Qorvo | 19 |
| Agilent Technologies | 17 |
 | Photronics | 14 |
| Broadcom | 1 |
Broadcom Customer Reviews
Out of the 5 Broadcom customer reviews 2 were positive and 3 were constructive. Broadcom customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Broadcom Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Broadcom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Broadcom Customer Loyalty Score by Gender
Male customers rated Broadcom's Customer Loyalty score 33% higher than Female customers.
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Male
82%
Yes
Female
49%
Yes
Broadcom Customer Loyalty Score by Ethnicity
Broadcom's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Broadcom.
85
out of 100
Caucasian
40
out of 100
Hispanic or Latino
100
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
46
out of 100
Other
Broadcom Customer Loyalty Score by Age
Broadcom's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
46-50 70% | 46-50 | 70% |
51-55 46% | 51-55 | 46% |
56-60 46% | 56-60 | 46% |
Broadcom Customer Loyalty Score by Usage
Broadcom's Customer Loyalty score was rated the highest by customers who have used Broadcom's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Broadcom Customer Loyalty Score by Industry
Broadcom's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Broadcom Customer Loyalty vs. Competitors
Compared to its competitors, Broadcom's Customer Loyalty score is rated right below Skyworks Solutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Photronics | 85% |
| Qorvo | 81% |
| Agilent Technologies | 81% |
| Qualcomm | 79% |
| Intel Corporation | 78% |
| Skyworks Solutions | 74% |
| Broadcom | 71% |
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Broadcom Product Quality
3.2/5
Broadcom has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Broadcom Product Information
Broadcom’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Broadcom's product the highest. Reviewers from the Architecture and Planning industry rated Broadcom the lowest at 2.4.
- Website
- http://www.broadcom.com
- Company Size
- 10,000+ Employees
Industry
Semiconductors
Quick Insights into Broadcom Product Quality
Broadcom's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Female customers.
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Ranked Broadcom Product Quality the Highest
Ranked Broadcom Product Quality the Lowest
Broadcom Product Quality Score by Gender
Male customers rated Broadcom's Product Quality score 1.1 stars higher than Female customers.
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Male
3.5/5
Female
2.4/5
Broadcom Product Quality Score by Ethnicity
Broadcom's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 2.8 | Other | 2.8 |
Broadcom Product Quality Score by Age
Broadcom's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
41-45 2.6 | 41-45 | 2.6 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3 | 51-55 | 3 |
56-60 2.7 | 56-60 | 2.7 |
Broadcom Product Quality Score by Usage
Broadcom's Product Quality score was rated the highest by customers who have used Broadcom's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Broadcom Product Quality Score by Industry
Broadcom's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
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Broadcom Product Quality vs. Competitors
Compared to its competitors, Broadcom's Product Quality score is rated right above Skyworks Solutions, and is preceded by Qorvo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Photronics | 4.1/5 |
| Qualcomm | 4/5 |
| Intel Corporation | 4/5 |
| Agilent Technologies | 4/5 |
| Qorvo | 3.9/5 |
| Broadcom | 3.2/5 |
| Skyworks Solutions | 3.1/5 |
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Broadcom Pricing
Broadcom ROI & Value For Money
3.4/5
Broadcom has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Broadcom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Broadcom.
Quick Insights into Broadcom ROI
Broadcom's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 56-60.
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Ranked Broadcom ROI the Highest
Ranked Broadcom ROI the Lowest
Broadcom ROI Score by Gender
Male customers rated Broadcom's ROI score 1.2 stars higher than Female customers.
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Male
3.6/5
Female
2.4/5
Broadcom ROI Score by Ethnicity
Broadcom's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Other 2.8 | Other | 2.8 |
Broadcom ROI Score by Age
Broadcom's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.8 | 36-40 | 4.8 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3.1 | 51-55 | 3.1 |
56-60 2.3 | 56-60 | 2.3 |
Broadcom ROI Score by Usage
Broadcom's ROI score was rated the highest by customers who have used Broadcom's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Broadcom ROI Score by Industry
Broadcom's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Broadcom Pricing vs. Competitors
Compared to its competitors, Broadcom's ROI score is rated right above Skyworks Solutions, and is preceded by Photronics.
| COMPANY | Pricing Score | |
|---|---|---|
| Agilent Technologies | 4/5 |
| Qorvo | 3.9/5 |
| Qualcomm | 3.9/5 |
| Intel Corporation | 3.9/5 |
| Photronics | 3.5/5 |
| Broadcom | 3.4/5 |
| Skyworks Solutions | 2.9/5 |
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Broadcom Customer Satisfaction (CSAT)
Broadcom Customer Satisfaction (CSAT) Score
60 / 100
Broadcom has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
35%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
10%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Broadcom Customer Satisfaction
Broadcom's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Architecture and Planning industry.
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Ranked Broadcom Customer Satisfaction the Highest
Ranked Broadcom Customer Satisfaction the Lowest
Broadcom Customer Satisfaction Score by Gender
Male customers rated Broadcom's Customer Satisfaction score 17 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 20% |
43 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 43% |
Broadcom Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Broadcom's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Hispanic or Latino
Broadcom's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
CSAT according to African American/Black
Broadcom's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
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80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Broadcom's Customer Satisfaction (CSAT) score was rated 44% according to Asian or Pacific Islander users and customers.
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44 / 100
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
34%
CSAT according to Other
Broadcom's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Broadcom Customer Satisfaction Score by Age
Broadcom's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 75% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 40% |
Broadcom Customer Satisfaction Score by Usage
Broadcom's Customer Satisfaction score was rated the highest by customers who have used Broadcom's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Broadcom Customer Satisfaction Score by Industry
Broadcom's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
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}Broadcom Customer Satisfaction vs. Competitors
Compared to its competitors, Broadcom's Customer Satisfaction score is rated right above Skyworks Solutions, and is preceded by Agilent Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Qorvo | 100% |
| Intel Corporation | 81% |
| Qualcomm | 78% |
| Photronics | 75% |
| Agilent Technologies | 74% |
| Broadcom | 60% |
| Skyworks Solutions | 40% |
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Broadcom Customer Service
3.4/5
Broadcom has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Broadcom's Customer Service
Address
1320 Ridder Park Drive, San Jose, CA 95131
Website
http://www.broadcom.com
Broadcom's Social Links
Quick Insights into Broadcom Customer Service
Broadcom's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 56-60.
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Ranked Broadcom Customer Service the Highest
Ranked Broadcom Customer Service the Lowest
Broadcom Customer Service Score by Gender
Male customers rated Broadcom's Customer Service score 1.1 stars higher than Female customers.
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Male
3.6/5
Female
2.5/5
Broadcom Customer Service Score by Ethnicity
Broadcom's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 3 | Other | 3 |
Broadcom Customer Service Score by Age
Broadcom's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
41-45 2.6 | 41-45 | 2.6 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.2 | 51-55 | 3.2 |
56-60 2.3 | 56-60 | 2.3 |
Broadcom Customer Service Score by Usage
Broadcom's Customer Service score was rated the highest by customers who have used Broadcom's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Broadcom Customer Service Score by Industry
Broadcom's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Broadcom Customer Service vs. Competitors
Compared to its competitors, Broadcom's Customer Service score is rated right above Skyworks Solutions, and is preceded by Photronics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Agilent Technologies | 4.1/5 |
| Qualcomm | 4/5 |
| Intel Corporation | 3.9/5 |
| Qorvo | 3.9/5 |
| Photronics | 3.5/5 |
| Broadcom | 3.4/5 |
| Skyworks Solutions | 3.1/5 |
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Consumer vs. Employees
Broadcom scored a 1 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Broadcom would recommend the brand to a friend. ENPS measures how likely Broadcom employees would recommend working at Broadcom to a friend.
Net Promoter Score
1
NPS Score
| 44% | Promoters |
|---|---|
| 13% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 38% | Promoters |
|---|---|
| 18% | Passive |
| 44% | Detractors |
