14
NPS
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Photronics
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About Photronics' Brand
Photronics, Inc. (Photronics) is a manufacturers of photomasks, which are precision photographic quartz plates containing microscopic
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Photronics NPS
Photronics's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Photronics's customers would recommend using the product based on a scale of -100 to 100.
Photronics Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Photronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
Dec 2024 20 | Dec 2024 | 20 |
Apr 2025 33 | Apr 2025 | 33 |
Jan 2026 15 | Jan 2026 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Photronics Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Photronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Photronics Product Quality
4.1/5
Photronics has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Photronics' overall Product Quality score rated by its users and customers.
Photronics Product Information
Photronics’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.photronics.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Photronics Pricing
Photronics ROI & Value For Money
3.5/5
Photronics has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Photronics Customer Satisfaction (CSAT)
Photronics Customer Satisfaction (CSAT) Score
75 / 100
Photronics has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Photronics Customer Service
3.5/5
Photronics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Photronics's Customer Service
Address
15 Secor Road, Brookfield, CT
Website
http://www.photronics.com
Phone Number
9728896471
Photronics as an Employer
2.6/5
Photronics has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Photronics scored a 14 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Photronics would recommend the brand to a friend. ENPS measures how likely Photronics employees would recommend working at Photronics to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
