19
NPS
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Qorvo
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About Qorvo's Brand
Qorvo (""kor-vo"") enables customers to launch next-generation designs even faster.
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Qorvo NPS
Qorvo's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Qorvo's customers would recommend using the product based on a scale of -100 to 100.
Qorvo Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Qorvo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
May 2021 33 | May 2021 | 33 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 15 | Sep 2021 | 15 |
Apr 2022 25 | Apr 2022 | 25 |
Sep 2022 11 | Sep 2022 | 11 |
Dec 2022 10 | Dec 2022 | 10 |
Apr 2024 18 | Apr 2024 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Qorvo Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Qorvo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Qorvo Product Quality
3.9/5
Qorvo has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Qorvo's overall Product Quality score rated by its users and customers.
Qorvo Product Information
Qorvo’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.qorvo.com/
- Company Size
- 5,001-10,000 Employees
Industry
Semiconductors
Qorvo Pricing
Qorvo ROI & Value For Money
3.9/5
Qorvo has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Qorvo's overall ROI score rated by its users and customers.
Qorvo Customer Satisfaction (CSAT)
Qorvo Customer Satisfaction (CSAT) Score
100 / 100
Qorvo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Qorvo Customer Service
3.9/5
Qorvo has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Qorvo's overall Customer Service score rated by its users and customers.
About Qorvo's Customer Service
Address
7628 Thorndike Road, Greensboro, NC 27409
Website
http://www.qorvo.com/
Phone Number
1(844) 890-8163
Qorvo's Social Links
Qorvo as an Employer
4.6/5
Qorvo has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Qorvo scored a 19 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Qorvo would recommend the brand to a friend. ENPS measures how likely Qorvo employees would recommend working at Qorvo to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 52% | Promoters |
|---|---|
| 26% | Passive |
| 22% | Detractors |
