30
NPS
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TSMC
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About TSMC's Brand
Taiwan Semiconductor Manufacturing Company, Limited, also known as Taiwan Semiconductor, is the world's largest dedicated semiconductor. Among its major competitors, TSMC is ranked in 3rd place for NPS while Foxconn is 1st, and Qualcomm is 2nd.Their current market cap is $633.69B
Brand at a Glance
82%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
TSMC Ranking
- #2 / 4 of its competitors
TSMC NPS
TSMC's Net Promoter Score (NPS) is a 30 with 56% Promoters, 18% Passives, and 26% Detractors. Net Promoter Score tracks whether TSMC's customers would recommend using the product based on a scale of -100 to 100.
TSMC Overall NPS
| 56% | Promoters |
|---|---|
| 18% | Passives |
| 26% | Detractors |
TSMC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 29 | Aug 2024 | 29 |
Sep 2024 29 | Sep 2024 | 29 |
Nov 2024 29 | Nov 2024 | 29 |
Dec 2024 29 | Dec 2024 | 29 |
Jan 2025 29 | Jan 2025 | 29 |
Feb 2025 29 | Feb 2025 | 29 |
Mar 2025 29 | Mar 2025 | 29 |
Apr 2025 29 | Apr 2025 | 29 |
Aug 2025 29 | Aug 2025 | 29 |
Sep 2025 29 | Sep 2025 | 29 |
Oct 2025 29 | Oct 2025 | 29 |
Dec 2025 29 | Dec 2025 | 29 |
How Other Brands Compare
TSMC is ranked second for NPS among its competitors. Qualcomm and Intel Corporation come in first and third, with Samsung coming in at #4. Among those competitors, it is the most valued company.
TSMC |  Samsung |  Intel Corporation |  Qualcomm | |
| Global Ranking | #- | #103 | #110 | #202 |
| NPS | 30 | 14 | 27 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $633.69B | $263.86B | $256.01B | $156.84B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TSMC NPS by Gender
Male customers rated TSMC's NPS 15 points higher than Female customers.
Male
45
TSMC's NPS was rated 45 by Male customers on Comparably.
63%
Promoters
19%
Passives
18%
Detractors
Female
30
TSMC's NPS was rated 30 by Female customers on Comparably.
55%
Promoters
20%
Passives
25%
Detractors
TSMC NPS by Ethnicity
TSMC's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 79 | Caucasian | 79 |
African American/Black 14 | African American/Black | 14 |
Asian or Pacific Islander 48 | Asian or Pacific Islander | 48 |
Other -22 | Other | -22 |
TSMC NPS by Age
TSMC's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
TSMC NPS by Usage
TSMC's NPS was rated the highest by customers who have used TSMC's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years 46 | 2 to 5 Years | 46 |
5 to 10 Years 36 | 5 to 10 Years | 36 |
Over 10 Years 25 | Over 10 Years | 25 |
TSMC Customer Reviews
Out of the 13 TSMC customer reviews 13 were positive and 0 were constructive. TSMC customer reviews reflect that all customers have a favorable experience using the products/services of the company.
TSMC Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of TSMC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TSMC Customer Loyalty Score by Gender
TSMC's Customer Loyalty score was rated 87 by both Female and Male customers on Comparably.
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Male
87%
Yes
Female
87%
Yes
TSMC Customer Loyalty Score by Ethnicity
TSMC's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TSMC.
94
out of 100
Caucasian
87
out of 100
African American/Black
88
out of 100
Asian or Pacific Islander
100
out of 100
Other
TSMC Customer Loyalty Score by Age
TSMC's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 95% | 18-25 | 95% |
26-30 82% | 26-30 | 82% |
31-35 100% | 31-35 | 100% |
36-40 70% | 36-40 | 70% |
41-45 72% | 41-45 | 72% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 70% | 56-60 | 70% |
61-65 100% | 61-65 | 100% |
66+ 85% | 66+ | 85% |
TSMC Customer Loyalty Score by Usage
TSMC's Customer Loyalty score was rated the highest by customers who have used TSMC's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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TSMC Customer Loyalty Score by Industry
TSMC's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Aerospace and Aviation industry customers.
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TSMC Customer Loyalty vs. Competitors
Compared to its competitors, TSMC's Customer Loyalty score is rated right above Samsung, and is preceded by Foxconn.
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TSMC Product Quality
3.9/5
TSMC has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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TSMC Product Information
TSMC’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated TSMC's product the highest. Reviewers from the Aerospace and Aviation industry rated TSMC the lowest at 1.8.
- Website
- http://www.tsmc.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into TSMC Product Quality
TSMC's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked TSMC Product Quality the Highest
Ranked TSMC Product Quality the Lowest
TSMC Product Quality Score by Gender
Male customers rated TSMC's Product Quality score 0.2 stars higher than Female customers.
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Male
4.2/5
Female
4/5
TSMC Product Quality Score by Ethnicity
TSMC's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.1 | Other | 4.1 |
TSMC Product Quality Score by Age
TSMC's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.1 | 36-40 | 3.1 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.1 | 46-50 | 4.1 |
51-55 4.7 | 51-55 | 4.7 |
56-60 3.8 | 56-60 | 3.8 |
61-65 4.7 | 61-65 | 4.7 |
66+ 4.1 | 66+ | 4.1 |
TSMC Product Quality Score by Usage
TSMC's Product Quality score was rated the highest by customers who have used TSMC's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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TSMC Product Quality Score by Industry
TSMC's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Aerospace and Aviation industry customers.
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TSMC Product Quality vs. Competitors
Compared to its competitors, TSMC's Product Quality score is rated right above MediaTek, and is preceded by Intel Corporation.
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TSMC Pricing
TSMC ROI & Value For Money
4.1/5
TSMC has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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TSMC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from TSMC.
Quick Insights into TSMC ROI
TSMC's ROI score was rated highest by customers ages 51-55, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked TSMC ROI the Highest
Ranked TSMC ROI the Lowest
TSMC ROI Score by Gender
Male customers rated TSMC's ROI score 0.3 stars higher than Female customers.
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Male
4.3/5
Female
4/5
TSMC ROI Score by Ethnicity
TSMC's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.5 | Other | 3.5 |
TSMC ROI Score by Age
TSMC's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 3.4 | 26-30 | 3.4 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.6 | 36-40 | 3.6 |
41-45 4.2 | 41-45 | 4.2 |
46-50 4.3 | 46-50 | 4.3 |
51-55 4.7 | 51-55 | 4.7 |
56-60 3.5 | 56-60 | 3.5 |
61-65 4.6 | 61-65 | 4.6 |
66+ 4.2 | 66+ | 4.2 |
TSMC ROI Score by Usage
TSMC's ROI score was rated the highest by customers who have used TSMC's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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TSMC ROI Score by Industry
TSMC's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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TSMC Pricing vs. Competitors
Compared to its competitors, TSMC's ROI score is rated right above MediaTek.
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TSMC Customer Satisfaction (CSAT)
TSMC Customer Satisfaction (CSAT) Score
79 / 100
TSMC has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
41%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
3%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TSMC Customer Satisfaction
TSMC's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked TSMC Customer Satisfaction the Highest
Ranked TSMC Customer Satisfaction the Lowest
TSMC Customer Satisfaction Score by Gender
Male customers rated TSMC's Customer Satisfaction score 4 points higher than Female customers.
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84 / 100
MaleVery Satisfied | 49% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 2% | |
Very Dissatisfied | 7% |
80 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 47% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
TSMC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TSMC's Customer Satisfaction (CSAT) score was rated 92% according to Caucasian users and customers.
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92 / 100
Very Satisfied
75%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
TSMC's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
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83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
TSMC's Customer Satisfaction (CSAT) score was rated 82% according to Asian or Pacific Islander users and customers.
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82 / 100
Very Satisfied
41%
Satisfied
41%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
6%
CSAT according to Other
TSMC's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.
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86 / 100
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
TSMC Customer Satisfaction Score by Age
TSMC's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 90% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 63% | |||||||||||||||
| 36-40 | 71% | |||||||||||||||
| 41-45 | 72% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 56-60 | 75% | |||||||||||||||
| 61-65 | 100% | |||||||||||||||
| 66+ | 100% |
TSMC Customer Satisfaction Score by Usage
TSMC's Customer Satisfaction score was rated the highest by customers who have used TSMC's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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TSMC Customer Satisfaction Score by Industry
TSMC's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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{
"title": "TSMC Customer Satisfaction Score by Industry",
"text": "TSMC's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 73,
"stars": 0,
"csatScore": 73,
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"scoreClassName": "",
"scoreLabel": 73
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
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{
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"groupId": 496,
"score": 0,
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"scoreClassName": "",
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{
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"groupId": 511,
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},
{
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}TSMC Customer Satisfaction vs. Competitors
Compared to its competitors, TSMC's Customer Satisfaction score is rated right above Qualcomm, and is preceded by Foxconn.
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TSMC Customer Service
4/5
TSMC has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About TSMC's Customer Service
Address
300-78
Website
http://www.tsmc.com
Quick Insights into TSMC Customer Service
TSMC's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked TSMC Customer Service the Highest
Ranked TSMC Customer Service the Lowest
TSMC Customer Service Score by Gender
Male customers rated TSMC's Customer Service score 0.3 stars higher than Female customers.
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Male
4.3/5
Female
4/5
TSMC Customer Service Score by Ethnicity
TSMC's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TSMC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.7 | Other | 3.7 |
TSMC Customer Service Score by Age
TSMC's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.6 | 36-40 | 3.6 |
41-45 4 | 41-45 | 4 |
46-50 4.2 | 46-50 | 4.2 |
51-55 4.6 | 51-55 | 4.6 |
56-60 4 | 56-60 | 4 |
61-65 4.9 | 61-65 | 4.9 |
66+ 3.9 | 66+ | 3.9 |
TSMC Customer Service Score by Usage
TSMC's Customer Service score was rated the highest by customers who have used TSMC's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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TSMC Customer Service Score by Industry
TSMC's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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TSMC Customer Service vs. Competitors
Compared to its competitors, TSMC's Customer Service score is rated right above Qualcomm, and is preceded by MediaTek.
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Consumer vs. Employees
TSMC scored a 30 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of TSMC would recommend the brand to a friend. ENPS measures how likely TSMC employees would recommend working at TSMC to a friend.
Net Promoter Score
30
NPS Score
| 56% | Promoters |
|---|---|
| 18% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 42% | Promoters |
|---|---|
| 17% | Passive |
| 41% | Detractors |
