Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
Brand Page
TSMC
Marketing or Exec? Claim Your Free Account

About TSMC's Brand

Taiwan Semiconductor Manufacturing Company, Limited, also known as Taiwan Semiconductor, is the world's largest dedicated semiconductor. Among its major competitors, TSMC is ranked in 1st place for NPS while Qualcomm is 2nd, and Intel Corporation is 3rd.Their current market cap is $633.69B

Brand at a Glance

83%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4/5
Customer Service

TSMC Ranking

TSMC NPS

TSMC's Net Promoter Score (NPS) is a 40 with 61% Promoters, 18% Passives, and 21% Detractors. Net Promoter Score tracks whether TSMC's customers would recommend using the product based on a scale of -100 to 100.

TSMC Overall NPS

40
NPS
61%Promoters
18%Passives
21%Detractors
TSMC Overall NPS

TSMC NPS Trend

-100
-50
0
50
100
Jun 2021
33
Jun 202133
Jul 2021
37
Jul 202137
Aug 2021
35
Aug 202135
Sep 2021
37
Sep 202137
Oct 2021
42
Oct 202142
Nov 2021
40
Nov 202140
Dec 2021
40
Dec 202140
Jan 2022
40
Jan 202240
Feb 2022
40
Feb 202240
Mar 2022
40
Mar 202240
Apr 2022
40
Apr 202240
May 2022
40
May 202240

How Other Brands Compare

TSMC is ranked first for NPS among its competitors. Qualcomm and Intel Corporation come in second and third, with Samsung coming in at #4. Among those competitors, it is the most valued company.

Sign Up for Brand Profile PRO to get the full Comparison data of TSMC vs Competitors.

PRO Demo Our Brand Intelligence Solutions

TSMC's Logo
TSMC
Samsung's Logo
Samsung
Intel Corporation's Logo
Intel Corporation
Qualcomm's Logo
Qualcomm
Global Ranking#-#103#110#202
NPS40263440
Social Sentiment Calculated by analyzing social media and other online mentions-Negative--
Valuation Updated every 24 hours for public companies$633.69B$263.86B$256.01B$156.84B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

TSMC NPS by Gender

Male customers rated TSMC's NPS 38 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of TSMC.

Male

49

TSMC's NPS was rated 49 by Male customers on Comparably.

Sign Up to learn about TSMC's NPS Score rated by Male customers on Comparably.
65%
Promoters
19%
Passives
16%
Detractors

Female

11

TSMC's NPS was rated 11 by Female customers on Comparably.

Sign Up to learn about TSMC's NPS Score rated by Female customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors

TSMC NPS by Ethnicity

TSMC's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of TSMC.
-100
-50
0
50
100
Caucasian
57
Caucasian57
African American/Black
34
African American/Black34
Asian or Pacific Islander
55
Asian or Pacific Islander55
Other
-34
Other-34

TSMC NPS by Age

TSMC's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of TSMC.
0
20
40
60
80
100
Promoters
75%
Passives
8%
Detractors
17%
18-2575%8%17%
Promoters
20%
Passives
60%
Detractors
20%
26-3020%60%20%
Promoters
75%
Passives
25%
Detractors
0%
31-3575%25%0%
Promoters
0%
Passives
75%
Detractors
25%
36-400%75%25%
Promoters
75%
Passives
0%
Detractors
25%
41-4575%0%25%
Promoters
66%
Passives
17%
Detractors
17%
46-5066%17%17%
Promoters
33%
Passives
0%
Detractors
67%
56-6033%0%67%
Promoters
33%
Passives
34%
Detractors
33%
66+33%34%33%

TSMC NPS by Usage

TSMC's NPS was rated the highest by customers who have used TSMC's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of TSMC.
-100
-50
0
50
100
Less than 1 Year
56
Less than 1 Year56
1 to 2 Years
22
1 to 2 Years22
2 to 5 Years
67
2 to 5 Years67
5 to 10 Years
37
5 to 10 Years37
Over 10 Years
9
Over 10 Years9

TSMC NPS vs. Competitors

Compared to its competitors, TSMC's NPS is rated right above Qualcomm.

Unlock TSMC NPS vs. Competitors Data

TSMC's Logo
VS
Qualcomm's Logo
Intel Corporation's Logo
Samsung's Logo
Foxconn's Logo
MediaTek's Logo

Sign Up for Brand Profile PRO to get the full TSMC NPS vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

TSMC Customer Reviews

Out of the 7 TSMC customer reviews 7 were positive and 0 were constructive. TSMC customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
It the truth, comittment and innovation
Review from Male / African American/Black / 18-25Posted a month ago
What do you value most about this brand?
Great company and great country
Review from Male / Asian or Pacific Islander / 18-25
What do you value most about this brand?
The World’s Most Important Compa
Review from Female / Asian or Pacific Islander / 51-55
What do you value most about this brand?
good tsmc works well in
Review from Male / Asian or Pacific Islander / 26-30
What do you value most about this brand?
Monopoly approach to market strategys
Review from Male / Caucasian / 66+

TSMC Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of TSMC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

83
83%
17
17%
TSMC Customer Loyalty

TSMC Customer Loyalty Score by Gender

Male customers rated TSMC's Customer Loyalty score 10% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TSMC.
Male
88%
Yes
Female
78%
Yes

TSMC Customer Loyalty Score by Ethnicity

TSMC's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TSMC.
87
out of 100
Caucasian
100
out of 100
African American/Black
90
out of 100
Asian or Pacific Islander
100
out of 100
Other

TSMC Customer Loyalty Score by Age

TSMC's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TSMC.
0
20%
40%
60%
80%
100%
18-25
93%
18-2593%
26-30
100%
26-30100%
31-35
100%
31-35100%
36-40
78%
36-4078%
41-45
66%
41-4566%
46-50
100%
46-50100%
56-60
40%
56-6040%
66+
70%
66+70%

TSMC Customer Loyalty Score by Usage

TSMC's Customer Loyalty score was rated the highest by customers who have used TSMC's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
100%
1 to 2 Years
80%
2 to 5 Years
78%
5 to 10 Years
89%
Over 10 Years
84%

TSMC Customer Loyalty Score by Industry

TSMC's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
84%
Accounting
100%
Aerospace and Aviation
40%
Semiconductors
100%

TSMC Customer Loyalty vs. Competitors

Compared to its competitors, TSMC's Customer Loyalty score is rated right above Samsung.

COMPANYCustomer Loyalty Score
TSMC83%
Samsung81%
Foxconn81%
Intel Corporation78%
Qualcomm77%
MediaTek39%

Unlock TSMC Customer Loyalty vs. Competitors Data

TSMC's Logo
VS
Samsung's Logo
Foxconn's Logo
Intel Corporation's Logo
Qualcomm's Logo
MediaTek's Logo

Sign Up for Brand Profile PRO to get the full TSMC Customer Loyalty vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

TSMC Product Quality

3.9/5

TSMC has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock TSMC's overall Product Quality score rated by its users and customers.

TSMC Product Information

TSMC’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated TSMC's product the highest. Reviewers from the Aerospace and Aviation industry rated TSMC the lowest at 1.8.

Website
http://www.tsmc.com
Company Size
10,000+ Employees

Industry

Tech
Hardware and Devices

Quick Insights into TSMC Product Quality

TSMC's Product Quality score was rated highest by customers who have used TSMC's products/services for Less than 1 Year, and rated lowest by customers from the Aerospace and Aviation industry.

Sign Up Sign Up to unlock insights into how customers have ranked TSMC's Product Quality.

Ranked TSMC Product Quality the Highest

Less than 1 Year
4.8
18-25
4.5
Accounting
4.5

Ranked TSMC Product Quality the Lowest

African American/Black
3.3
66+
3.1
Aerospace and Aviation
1.8

TSMC Product Quality Score by Gender

Male customers rated TSMC's Product Quality score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TSMC.

Male

4.2/5

Female

4/5

TSMC Product Quality Score by Ethnicity

TSMC's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TSMC.
0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
African American/Black
3.3
African American/Black3.3
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Other
4.1
Other4.1

TSMC Product Quality Score by Age

TSMC's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TSMC.
0
1
2
3
4
5
18-25
4.5
18-254.5
26-30
3.6
26-303.6
31-35
4.1
31-354.1
36-40
3.2
36-403.2
41-45
4.2
41-454.2
46-50
4.1
46-504.1
56-60
3.3
56-603.3
66+
3.1
66+3.1

TSMC Product Quality Score by Usage

TSMC's Product Quality score was rated the highest by customers who have used TSMC's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
4.8
1 to 2 Years
3.8
2 to 5 Years
4.2
5 to 10 Years
3.9
Over 10 Years
3.5

TSMC Product Quality Score by Industry

TSMC's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
4
Accounting
4.5
Aerospace and Aviation
1.8
Semiconductors
4.5

TSMC Product Quality vs. Competitors

Compared to its competitors, TSMC's Product Quality score is rated right above Qualcomm, and is preceded by Intel Corporation.

COMPANYProduct Quality Score
Intel Corporation4.1/5
TSMC3.9/5
Qualcomm3.9/5
Samsung3.9/5
Foxconn3.7/5
MediaTek3.3/5

Unlock TSMC Product Quality vs. Competitors Data

TSMC's Logo
VS
Intel Corporation's Logo
Qualcomm's Logo
Samsung's Logo
Foxconn's Logo
MediaTek's Logo

Sign Up for Brand Profile PRO to get the full TSMC Product Quality vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

TSMC Pricing

TSMC ROI & Value For Money

4.1/5

TSMC has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock TSMC's overall ROI score rated by its users and customers.

TSMC Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from TSMC.

Quick Insights into TSMC ROI

TSMC's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.

Sign Up Sign Up to unlock insights into how customers have ranked TSMC's ROI score.

Ranked TSMC ROI the Highest

18-25
4.6
Accounting
4.6
African American/Black
4.5

Ranked TSMC ROI the Lowest

Aerospace and Aviation
3.5
Other
3.5
36-40
2.9

TSMC ROI Score by Gender

Male customers rated TSMC's ROI score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of TSMC.

Male

4.4/5

Female

4.2/5

TSMC ROI Score by Ethnicity

TSMC's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TSMC.
0
1
2
3
4
5
Caucasian
4.4
Caucasian4.4
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
3.5
Other3.5

TSMC ROI Score by Age

TSMC's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full ROI by Age data of TSMC.
0
1
2
3
4
5
18-25
4.6
18-254.6
26-30
3.5
26-303.5
31-35
4.5
31-354.5
36-40
2.9
36-402.9
41-45
4.5
41-454.5
46-50
4.3
46-504.3
56-60
3.5
56-603.5
66+
4
66+4

TSMC ROI Score by Usage

TSMC's ROI score was rated the highest by customers who have used TSMC's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
4.5
1 to 2 Years
4.3
2 to 5 Years
4.2
5 to 10 Years
4.2
Over 10 Years
3.9

TSMC ROI Score by Industry

TSMC's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
4.1
Accounting
4.6
Aerospace and Aviation
3.5
Semiconductors
4.3

TSMC Pricing vs. Competitors

Compared to its competitors, TSMC's ROI score is rated right above Qualcomm.

COMPANYPricing Score
TSMC4.1/5
Qualcomm3.9/5
Intel Corporation3.8/5
Samsung3.6/5
Foxconn3.6/5
MediaTek3.3/5

Unlock TSMC ROI vs. Competitors Data

TSMC's Logo
VS
Qualcomm's Logo
Intel Corporation's Logo
Samsung's Logo
Foxconn's Logo
MediaTek's Logo

Sign Up for Brand Profile PRO to get the full TSMC ROI vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

TSMC Customer Service

4/5

TSMC has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock TSMC's overall Customer Service score rated by its users and customers.

About TSMC's Customer Service

Address

No. 8, Li-Hsin Rd. VI, Hsinchu Science Park, 300-78


Website

http://www.tsmc.com

Quick Insights into TSMC Customer Service

TSMC's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Aerospace and Aviation industry.

Sign Up Sign Up to unlock insights into how customers have ranked TSMC's Customer Service score.

Ranked TSMC Customer Service the Highest

18-25
4.6
Accounting
4.6
Caucasian
4.4

Ranked TSMC Customer Service the Lowest

Other
3
36-40
2.7
Aerospace and Aviation
2.6

TSMC Customer Service Score by Gender

Male customers rated TSMC's Customer Service score 0.3 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TSMC.

Male

4.3/5

Female

4/5

TSMC Customer Service Score by Ethnicity

TSMC's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TSMC.
0
1
2
3
4
5
Caucasian
4.4
Caucasian4.4
African American/Black
4.3
African American/Black4.3
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
3
Other3

TSMC Customer Service Score by Age

TSMC's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TSMC.
0
1
2
3
4
5
18-25
4.6
18-254.6
26-30
4.3
26-304.3
31-35
4.5
31-354.5
36-40
2.7
36-402.7
41-45
4.2
41-454.2
46-50
4.2
46-504.2
56-60
3.5
56-603.5
66+
3.1
66+3.1

TSMC Customer Service Score by Usage

TSMC's Customer Service score was rated the highest by customers who have used TSMC's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
4.4
1 to 2 Years
4.1
2 to 5 Years
4.1
5 to 10 Years
4.1
Over 10 Years
3.9

TSMC Customer Service Score by Industry

TSMC's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
4.3
Accounting
4.6
Aerospace and Aviation
2.6
Semiconductors
4

TSMC Customer Service vs. Competitors

Compared to its competitors, TSMC's Customer Service score is rated right above Qualcomm.

COMPANYCustomer Service Score
TSMC4/5
Qualcomm4/5
Intel Corporation3.9/5
Samsung3.7/5
Foxconn3.6/5
MediaTek3.3/5

Unlock TSMC Customer Service vs. Competitors Data

TSMC's Logo
VS
Qualcomm's Logo
Intel Corporation's Logo
Samsung's Logo
Foxconn's Logo
MediaTek's Logo

Sign Up for Brand Profile PRO to get the full TSMC Customer Service vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

TSMC as an Employer

4.3/5

TSMC has a 4.3/5 stars for its overall company culture rated by their employees

  TSMC CEO
top
5%
CEO of TSMC

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

TSMC scored a 40 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of TSMC would recommend the brand to a friend. ENPS measures how likely TSMC employees would recommend working at TSMC to a friend.

Net Promoter Score

40
NPS Score
61%Promoters
18%Passive
21%Detractors

Employee Net Promoter Score

26
eNPS Score
54%Promoters
18%Passive
28%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty