27
NPS
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MediaTek
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About MediaTek's Brand
MediaTek Inc. is a Taiwanese fabless semiconductor company that provides system-on-chip solutions for wireless communications. Among its major competitors, MediaTek is ranked in 5th place for NPS while Sigma Designs is 1st, and Apple is 2nd.Their current market cap is $11.55B
Brand at a Glance
72%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
MediaTek Ranking
- #4 / 4 of its competitors
MediaTek NPS
MediaTek's Net Promoter Score (NPS) is a 27 with 54% Promoters, 19% Passives, and 27% Detractors. Net Promoter Score tracks whether MediaTek's customers would recommend using the product based on a scale of -100 to 100.
MediaTek Overall NPS
| 54% | Promoters |
|---|---|
| 19% | Passives |
| 27% | Detractors |
MediaTek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Mar 2022 -67 | Mar 2022 | -67 |
Jul 2022 15 | Jul 2022 | 15 |
Sep 2022 25 | Sep 2022 | 25 |
Oct 2022 34 | Oct 2022 | 34 |
May 2023 25 | May 2023 | 25 |
Dec 2023 30 | Dec 2023 | 30 |
Jan 2024 29 | Jan 2024 | 29 |
Feb 2024 30 | Feb 2024 | 30 |
Mar 2024 29 | Mar 2024 | 29 |
Jul 2024 32 | Jul 2024 | 32 |
Apr 2025 26 | Apr 2025 | 26 |
How Other Brands Compare
MediaTek is ranked #4 for NPS among its competitors. Sigma Designs and Apple come in first and second, with Qualcomm coming in at third. Among those competitors, it is the third most valued company behind Apple.
MediaTek |  Apple |  Qualcomm |  Sigma Designs | |
| Global Ranking | #- | #5 | #202 | #- |
| NPS | 27 | 48 | 32 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $11.55B | $2.11T | $156.84B | $10.93M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MediaTek NPS by Gender
MediaTek's NPS was rated 74 by Male customers on Comparably.
Male
74
MediaTek's NPS was rated 74 by Male customers on Comparably.
87%
Promoters
0%
Passives
13%
Detractors
Female
N/A
MediaTek's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MediaTek NPS by Ethnicity
MediaTek's NPS was rated 56 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 56 | Asian or Pacific Islander | 56 |
MediaTek NPS by Age
MediaTek's NPS was rated 66 points by customers ages 26-30 on Comparably.
MediaTek NPS by Usage
MediaTek's NPS was rated the highest by customers who have used MediaTek's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
MediaTek NPS vs. Competitors
Compared to its competitors, MediaTek's NPS is rated right below u-blox.
| COMPANY | NPS Score | |
|---|---|---|
| Sigma Designs | 100 |
| Apple | 48 |
| Qualcomm | 32 |
 | u-blox | 31 |
| MediaTek | 27 |
MediaTek Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of MediaTek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MediaTek Customer Loyalty Score by Gender
MediaTek's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
MediaTek Customer Loyalty Score by Ethnicity
MediaTek's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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70
out of 100
Asian or Pacific Islander
MediaTek Customer Loyalty Score by Age
MediaTek's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
MediaTek Customer Loyalty Score by Usage
MediaTek's Customer Loyalty score was rated the highest by customers who have used MediaTek's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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MediaTek Customer Loyalty Score by Industry
MediaTek's Customer Loyalty score was rated 74% by Tech industry customers.
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MediaTek Customer Loyalty vs. Competitors
Compared to its competitors, MediaTek's Customer Loyalty score is rated right above Sigma Designs, and is preceded by Qualcomm.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Apple | 86% |
| u-blox | 86% |
| Qualcomm | 79% |
| MediaTek | 72% |
| Sigma Designs | N/A |
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MediaTek Product Quality
3.9/5
MediaTek has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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MediaTek Product Information
MediaTek’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MediaTek's product the highest.
- Website
- http://www.mediatek.com
- Company Size
- 10,000+ Employees
Industry
Tech
AI, Big Data and Analytics
Hardware and Devices
Mobile App
SaaS
Quick Insights into MediaTek Product Quality
MediaTek's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used MediaTek's products/services for Less than 1 Year.
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Ranked MediaTek Product Quality the Highest
Ranked MediaTek Product Quality the Lowest
MediaTek Product Quality Score by Gender
MediaTek's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
MediaTek Product Quality Score by Ethnicity
MediaTek's Product Quality score was rated 3.7 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
MediaTek Product Quality Score by Age
MediaTek's Product Quality score was rated 3.2 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.2 | 26-30 | 3.2 |
MediaTek Product Quality Score by Usage
MediaTek's Product Quality score was rated the highest by customers who have used MediaTek's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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MediaTek Product Quality Score by Industry
MediaTek's Product Quality score was rated 3.7 stars by Tech industry customers.
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MediaTek Product Quality vs. Competitors
Compared to its competitors, MediaTek's Product Quality score is rated right below u-blox.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sigma Designs | 5/5 |
| Apple | 4.3/5 |
| Qualcomm | 4/5 |
| u-blox | 3.9/5 |
| MediaTek | 3.9/5 |
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MediaTek Pricing
MediaTek ROI & Value For Money
4.1/5
MediaTek has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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MediaTek Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into MediaTek ROI
MediaTek's ROI score was rated highest by customers who have used MediaTek's products/services for 2 to 5 Years, and rated lowest by customers who have used MediaTek's products/services for Less than 1 Year.
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Ranked MediaTek ROI the Highest
Ranked MediaTek ROI the Lowest
MediaTek ROI Score by Gender
MediaTek's ROI score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
MediaTek ROI Score by Ethnicity
MediaTek's ROI score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
MediaTek ROI Score by Age
MediaTek's ROI score was rated 4.6 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
MediaTek ROI Score by Usage
MediaTek's ROI score was rated the highest by customers who have used MediaTek's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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MediaTek ROI Score by Industry
MediaTek's ROI score was rated 4.8 stars by Tech industry customers.
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MediaTek Pricing vs. Competitors
Compared to its competitors, MediaTek's ROI score is rated right above Apple, and is preceded by Sigma Designs.
| COMPANY | Pricing Score | |
|---|---|---|
| Sigma Designs | 5/5 |
| MediaTek | 4.1/5 |
| Apple | 4/5 |
| Qualcomm | 3.9/5 |
| u-blox | 3.8/5 |
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MediaTek Customer Satisfaction (CSAT)
MediaTek Customer Satisfaction (CSAT) Score
72 / 100
MediaTek has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MediaTek Customer Satisfaction
MediaTek's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked MediaTek Customer Satisfaction the Highest
MediaTek Customer Satisfaction Score by Gender
MediaTek's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
MediaTek Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
MediaTek's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
MediaTek Customer Satisfaction vs. Competitors
Compared to its competitors, MediaTek's Customer Satisfaction score is rated right below u-blox.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sigma Designs | 100% |
| Apple | 85% |
| Qualcomm | 78% |
| u-blox | 73% |
| MediaTek | 72% |
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MediaTek Customer Service
4.1/5
MediaTek has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About MediaTek's Customer Service
Address
No. 1, Dusing 1st Road, Hsinchu Science Park,
Website
http://www.mediatek.com
Phone Number
886-3-567-0766
Quick Insights into MediaTek Customer Service
MediaTek's Customer Service score was rated highest by customers who have used MediaTek's products/services for 2 to 5 Years, and rated lowest by customers who have used MediaTek's products/services for Less than 1 Year.
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Ranked MediaTek Customer Service the Highest
Ranked MediaTek Customer Service the Lowest
MediaTek Customer Service Score by Gender
MediaTek's Customer Service score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
MediaTek Customer Service Score by Ethnicity
MediaTek's Customer Service score was rated 4.7 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
MediaTek Customer Service Score by Age
MediaTek's Customer Service score was rated 5 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
MediaTek Customer Service Score by Usage
MediaTek's Customer Service score was rated the highest by customers who have used MediaTek's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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MediaTek Customer Service Score by Industry
MediaTek's Customer Service score was rated 4.7 stars by Tech industry customers.
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MediaTek Customer Service vs. Competitors
Compared to its competitors, MediaTek's Customer Service score is rated right above Qualcomm, and is preceded by Apple.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sigma Designs | 5/5 |
| Apple | 4.2/5 |
| MediaTek | 4.1/5 |
| Qualcomm | 4/5 |
| u-blox | 3.7/5 |
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MediaTek as an Employer
4.1/5
MediaTek has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
MediaTek scored a 27 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of MediaTek would recommend the brand to a friend. ENPS measures how likely MediaTek employees would recommend working at MediaTek to a friend.
Net Promoter Score
27
NPS Score
| 54% | Promoters |
|---|---|
| 19% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 22% | Promoters |
|---|---|
| 26% | Passive |
| 52% | Detractors |
