31
NPS
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u-blox
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About u-blox's Brand
GPS receivers and wireless communication Among its major competitors, u-blox is ranked in 3rd place for NPS while NXP Semiconductors is 1st, and Rockwell Collins is 2nd.
Brand at a Glance
86%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
u-blox Ranking
- #2 / 4 of its competitors
u-blox NPS
u-blox's Net Promoter Score (NPS) is a 31 with 57% Promoters, 17% Passives, and 26% Detractors. Net Promoter Score tracks whether u-blox's customers would recommend using the product based on a scale of -100 to 100.
u-blox Overall NPS
| 57% | Promoters |
|---|---|
| 17% | Passives |
| 26% | Detractors |
u-blox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 43 | Aug 2022 | 43 |
Sep 2022 52 | Sep 2022 | 52 |
Jan 2023 57 | Jan 2023 | 57 |
Mar 2023 50 | Mar 2023 | 50 |
Apr 2023 32 | Apr 2023 | 32 |
May 2023 25 | May 2023 | 25 |
Jun 2023 29 | Jun 2023 | 29 |
Sep 2023 25 | Sep 2023 | 25 |
Nov 2023 28 | Nov 2023 | 28 |
Feb 2024 30 | Feb 2024 | 30 |
May 2024 31 | May 2024 | 31 |
Jan 2025 32 | Jan 2025 | 32 |
How Other Brands Compare
u-blox is ranked second for NPS among its competitors. NXP Semiconductors and MediaTek come in first and third, with Garmin International coming in at #4.
u-blox |  Garmin International |  NXP Semiconductors |  MediaTek | |
| Global Ranking | #- | #563 | #565 | #- |
| NPS | 31 | 17 | 33 | 27 |
| Valuation Updated every 24 hours for public companies | - | $25.26B | $57.38B | $11.55B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
u-blox NPS by Gender
u-blox's NPS was rated 28 by Male customers on Comparably.
Male
28
u-blox's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
N/A
u-blox's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
u-blox NPS by Ethnicity
u-blox's NPS was rated 75 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
u-blox NPS by Usage
u-blox's NPS was rated 0 points by customers who have used u-blox's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
u-blox NPS vs. Competitors
Compared to its competitors, u-blox's NPS is rated right above MediaTek, and is preceded by Rockwell Collins.
| COMPANY | NPS Score | |
|---|---|---|
| NXP Semiconductors | 33 |
 | Rockwell Collins | 33 |
| u-blox | 31 |
| MediaTek | 27 |
| Garmin International | 17 |
 | Gemalto | -40 |
u-blox Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of u-blox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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u-blox Customer Loyalty Score by Gender
u-blox's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
u-blox Customer Loyalty Score by Ethnicity
u-blox's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of u-blox.
100
out of 100
Asian or Pacific Islander
u-blox Customer Loyalty Score by Usage
u-blox's Customer Loyalty score was rated 100% by customers who have used u-blox's products/services for 2 to 5 Years.
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u-blox Customer Loyalty Score by Industry
u-blox's Customer Loyalty score was rated 100% by both Aerospace and Aviation and Tech industry customers.
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u-blox Customer Loyalty vs. Competitors
Compared to its competitors, u-blox's Customer Loyalty score is rated right above Rockwell Collins.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| u-blox | 86% |
| Rockwell Collins | 85% |
| Garmin International | 80% |
| NXP Semiconductors | 78% |
| MediaTek | 72% |
| Gemalto | 69% |
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u-blox Product Quality
3.9/5
u-blox has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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u-blox Product Information
u-blox’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated u-blox's product the highest. Reviewers from the Tech industry rated u-blox the lowest at 2.8.
- Website
- http://www.u-blox.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Mobile App
Quick Insights into u-blox Product Quality
u-blox's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
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Ranked u-blox Product Quality the Highest
Ranked u-blox Product Quality the Lowest
u-blox Product Quality Score by Gender
u-blox's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
u-blox Product Quality Score by Ethnicity
u-blox's Product Quality score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of u-blox.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
u-blox Product Quality Score by Usage
u-blox's Product Quality score was rated 3.1 stars by customers who have used u-blox's products/services for 2 to 5 Years.
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u-blox Product Quality Score by Industry
u-blox's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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u-blox Product Quality vs. Competitors
Compared to its competitors, u-blox's Product Quality score is rated right above MediaTek, and is preceded by Rockwell Collins.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rockwell Collins | 4/5 |
| u-blox | 3.9/5 |
| MediaTek | 3.9/5 |
| NXP Semiconductors | 3.7/5 |
| Garmin International | 3.6/5 |
| Gemalto | 3.1/5 |
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u-blox Pricing
u-blox ROI & Value For Money
3.8/5
u-blox has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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u-blox Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from u-blox.
Quick Insights into u-blox ROI
u-blox's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
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Ranked u-blox ROI the Highest
Ranked u-blox ROI the Lowest
u-blox ROI Score by Gender
u-blox's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
u-blox ROI Score by Ethnicity
u-blox's ROI score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of u-blox.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
u-blox ROI Score by Usage
u-blox's ROI score was rated 3.8 stars by customers who have used u-blox's products/services for 2 to 5 Years.
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u-blox ROI Score by Industry
u-blox's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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u-blox Pricing vs. Competitors
Compared to its competitors, u-blox's ROI score is rated right above Garmin International, and is preceded by NXP Semiconductors.
| COMPANY | Pricing Score | |
|---|---|---|
| MediaTek | 4.1/5 |
| Rockwell Collins | 4/5 |
| NXP Semiconductors | 3.9/5 |
| u-blox | 3.8/5 |
| Garmin International | 3.5/5 |
| Gemalto | 2.8/5 |
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u-blox Customer Satisfaction (CSAT)
u-blox Customer Satisfaction (CSAT) Score
73 / 100
u-blox has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
32%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
5%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into u-blox Customer Satisfaction
u-blox's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked u-blox Customer Satisfaction the Highest
u-blox Customer Satisfaction Score by Gender
u-blox's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
u-blox Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
u-blox's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
u-blox Customer Satisfaction Score by Usage
u-blox's Customer Satisfaction score was rated 67 points by customers who have used u-blox's products/services for 2 to 5 Years.
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u-blox Customer Satisfaction Score by Industry
u-blox's Customer Satisfaction score was rated 67 points by Tech industry customers.
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}u-blox Customer Satisfaction vs. Competitors
Compared to its competitors, u-blox's Customer Satisfaction score is rated right above MediaTek, and is preceded by Rockwell Collins.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rockwell Collins | 86% |
| u-blox | 73% |
| MediaTek | 72% |
| NXP Semiconductors | 68% |
| Garmin International | 63% |
| Gemalto | 42% |
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u-blox Customer Service
3.7/5
u-blox has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About u-blox's Customer Service
Address
Zürcherstrasse 68, 8800 Switzerland
Website
http://www.u-blox.com
Phone Number
+41 44 722 74 44
Quick Insights into u-blox Customer Service
u-blox's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
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Ranked u-blox Customer Service the Highest
Ranked u-blox Customer Service the Lowest
u-blox Customer Service Score by Gender
u-blox's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
u-blox Customer Service Score by Ethnicity
u-blox's Customer Service score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of u-blox.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
u-blox Customer Service Score by Usage
u-blox's Customer Service score was rated 3.1 stars by customers who have used u-blox's products/services for 2 to 5 Years.
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u-blox Customer Service Score by Industry
u-blox's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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u-blox Customer Service vs. Competitors
Compared to its competitors, u-blox's Customer Service score is rated right above Garmin International, and is preceded by NXP Semiconductors.
| COMPANY | Customer Service Score | |
|---|---|---|
| MediaTek | 4.1/5 |
| Rockwell Collins | 4/5 |
| NXP Semiconductors | 3.8/5 |
| u-blox | 3.7/5 |
| Garmin International | 3.3/5 |
| Gemalto | 3.1/5 |
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u-blox as an Employer
4.2/5
u-blox has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
u-blox scored a 31 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of u-blox would recommend the brand to a friend. ENPS measures how likely u-blox employees would recommend working at u-blox to a friend.
Net Promoter Score
31
NPS Score
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 48% | Promoters |
|---|---|
| 24% | Passive |
| 28% | Detractors |
