-40
NPS
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Gemalto
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About Gemalto's Brand
Gemalto, a digital security company, offers mobile connectivity, payment technology and data protection solutions to manage services. Among its major competitors, Gemalto is ranked in 3rd place for NPS while Giesecke & Devrient is 1st, and Malwarebytes is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Gemalto Ranking
- #3 / 4 of its competitors
Gemalto NPS
Gemalto's Net Promoter Score (NPS) is a -40 with 10% Promoters, 40% Passives, and 50% Detractors. Net Promoter Score tracks whether Gemalto's customers would recommend using the product based on a scale of -100 to 100.
Gemalto Overall NPS
| 10% | Promoters |
|---|---|
| 40% | Passives |
| 50% | Detractors |
Gemalto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Sep 2020 -50 | Sep 2020 | -50 |
May 2021 0 | May 2021 | 0 |
Aug 2021 -25 | Aug 2021 | -25 |
Sep 2021 -40 | Sep 2021 | -40 |
Mar 2022 -43 | Mar 2022 | -43 |
Jul 2022 -50 | Jul 2022 | -50 |
Jan 2023 -44 | Jan 2023 | -44 |
Feb 2023 -40 | Feb 2023 | -40 |
How Other Brands Compare
Gemalto is ranked third for NPS among its competitors. Giesecke & Devrient and Malwarebytes come in first and second, with Siemplify coming in at #4.
Gemalto |  Malwarebytes |  Siemplify |  Giesecke & Devrient | |
| Global Ranking | #- | #507 | #- | #- |
| NPS | -40 | 8 | - | 50 |
| Valuation Updated every 24 hours for public companies | - | $250.00M | $150.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gemalto NPS by Gender
Gemalto's NPS was rated -50 by Male customers on Comparably.
Male
-50
Gemalto's NPS was rated -50 by Male customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Female
N/A
Gemalto's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Gemalto NPS by Usage
Gemalto's NPS was rated 33 points by customers who have used Gemalto's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 33 | 5 to 10 Years | 33 |
Gemalto NPS vs. Competitors
Compared to its competitors, Gemalto's NPS is rated right below Oberthur Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| Giesecke & Devrient | 50 |
| Malwarebytes | 8 |
 | MorphoTrust USA | N/A |
 | Oberthur Technologies | N/A |
| Gemalto | -40 |
Gemalto Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Gemalto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gemalto Customer Loyalty Score by Gender
Gemalto's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Gemalto Customer Loyalty Score by Usage
Gemalto's Customer Loyalty score was rated 100% by customers who have used Gemalto's products/services for 5 to 10 Years.
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Gemalto Customer Loyalty vs. Competitors
Compared to its competitors, Gemalto's Customer Loyalty score is rated right above MorphoTrust USA, and is preceded by Malwarebytes.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Giesecke & Devrient | 76% |
| Malwarebytes | 74% |
| Gemalto | 69% |
| MorphoTrust USA | N/A |
| Oberthur Technologies | N/A |
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Gemalto Product Quality
3.1/5
Gemalto has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Gemalto Product Information
Gemalto’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.gemalto.com
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Hardware and Devices
SaaS
Quick Insights into Gemalto Product Quality
Gemalto's Product Quality score was rated highest by customers who have used Gemalto's products/services for 5 to 10 Years.
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Ranked Gemalto Product Quality the Highest
Gemalto Product Quality Score by Gender
Gemalto's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Gemalto Product Quality Score by Usage
Gemalto's Product Quality score was rated 3.5 stars by customers who have used Gemalto's products/services for 5 to 10 Years.
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Gemalto Product Quality vs. Competitors
Compared to its competitors, Gemalto's Product Quality score is rated right above MorphoTrust USA, and is preceded by Malwarebytes.
| COMPANY | Product Quality Score | |
|---|---|---|
| Giesecke & Devrient | 4/5 |
| Malwarebytes | 3.6/5 |
| Gemalto | 3.1/5 |
| MorphoTrust USA | N/A |
| Oberthur Technologies | N/A |
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Gemalto Pricing
Gemalto ROI & Value For Money
2.8/5
Gemalto has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Gemalto ROI
Gemalto's ROI score was rated highest by customers who have used Gemalto's products/services for 5 to 10 Years.
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Ranked Gemalto ROI the Highest
Gemalto ROI Score by Gender
Gemalto's ROI score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Gemalto ROI Score by Usage
Gemalto's ROI score was rated 3.6 stars by customers who have used Gemalto's products/services for 5 to 10 Years.
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Gemalto Pricing vs. Competitors
Compared to its competitors, Gemalto's ROI score is rated right above MorphoTrust USA, and is preceded by Malwarebytes.
| COMPANY | Pricing Score | |
|---|---|---|
| Giesecke & Devrient | 3.8/5 |
| Malwarebytes | 3.4/5 |
| Gemalto | 2.8/5 |
| MorphoTrust USA | N/A |
| Oberthur Technologies | N/A |
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Gemalto Customer Satisfaction (CSAT)
Gemalto Customer Satisfaction (CSAT) Score
42 / 100
Gemalto has an overall Customer Satisfaction score of 42 rated by its users and customers.
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Very Satisfied
13%
Satisfied
29%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gemalto Customer Satisfaction
Gemalto's Customer Satisfaction score was rated highest by Male customers.
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Ranked Gemalto Customer Satisfaction the Highest
Gemalto Customer Satisfaction Score by Gender
Gemalto's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Gemalto Customer Satisfaction vs. Competitors
Compared to its competitors, Gemalto's Customer Satisfaction score is rated right above MorphoTrust USA, and is preceded by Malwarebytes.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Giesecke & Devrient | 100% |
| Malwarebytes | 54% |
| Gemalto | 42% |
| MorphoTrust USA | 0% |
| Oberthur Technologies | 0% |
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Gemalto Customer Service
3.1/5
Gemalto has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Gemalto's Customer Service
Address
Barbara Strozzilaan 382, Amsterdam, MO 1083 HN Netherlands
Website
http://www.gemalto.com
Phone Number
(215)390-2000
Quick Insights into Gemalto Customer Service
Gemalto's Customer Service score was rated highest by customers who have used Gemalto's products/services for 5 to 10 Years.
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Ranked Gemalto Customer Service the Highest
Gemalto Customer Service Score by Gender
Gemalto's Customer Service score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
Gemalto Customer Service Score by Usage
Gemalto's Customer Service score was rated 3.6 stars by customers who have used Gemalto's products/services for 5 to 10 Years.
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Gemalto Customer Service vs. Competitors
Compared to its competitors, Gemalto's Customer Service score is rated right above Malwarebytes, and is preceded by Giesecke & Devrient.
| COMPANY | Customer Service Score | |
|---|---|---|
| Giesecke & Devrient | 3.8/5 |
| Gemalto | 3.1/5 |
| Malwarebytes | 3/5 |
| MorphoTrust USA | N/A |
| Oberthur Technologies | N/A |
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Gemalto as an Employer
3.0/5
Gemalto has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Gemalto scored a -40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Gemalto would recommend the brand to a friend. ENPS measures how likely Gemalto employees would recommend working at Gemalto to a friend.
Net Promoter Score
-40
NPS Score
| 10% | Promoters |
|---|---|
| 40% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
