50
NPS
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Giesecke & Devrient
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About Giesecke & Devrient's Brand
Giesecke & Devrient is a leading international technology provider headquartered in Munich, Germany.
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Giesecke & Devrient NPS
Giesecke & Devrient's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Giesecke & Devrient's customers would recommend using the product based on a scale of -100 to 100.
Giesecke & Devrient Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Giesecke & Devrient NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 33 | Aug 2023 | 33 |
Jun 2024 50 | Jun 2024 | 50 |
Sep 2024 20 | Sep 2024 | 20 |
Oct 2024 33 | Oct 2024 | 33 |
Jul 2025 43 | Jul 2025 | 43 |
Jan 2026 50 | Jan 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Giesecke & Devrient Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Giesecke & Devrient users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Giesecke & Devrient Product Quality
4/5
Giesecke & Devrient has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Giesecke & Devrient's overall Product Quality score rated by its users and customers.
Giesecke & Devrient Product Information
Giesecke & Devrient’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.gi-de.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Mobile App
SaaS
Giesecke & Devrient Pricing
Giesecke & Devrient ROI & Value For Money
3.8/5
Giesecke & Devrient has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Giesecke & Devrient Customer Satisfaction (CSAT)
Giesecke & Devrient Customer Satisfaction (CSAT) Score
100 / 100
Giesecke & Devrient has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Giesecke & Devrient Customer Service
3.8/5
Giesecke & Devrient has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Giesecke & Devrient's Customer Service
Website
http://www.gi-de.com/
Phone Number
49 89 4119 0
Giesecke & Devrient as an Employer
4.2/5
Giesecke & Devrient has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Giesecke & Devrient scored a 50 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Giesecke & Devrient would recommend the brand to a friend. ENPS measures how likely Giesecke & Devrient employees would recommend working at Giesecke & Devrient to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 54% | Promoters |
|---|---|
| 19% | Passive |
| 27% | Detractors |
