22
NPS
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Marvell Semiconductor
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About Marvell Semiconductor's Brand
Among its major competitors, Marvell Semiconductor is ranked in 1st place for NPS while Micron Technology is 2nd, and Broadcom is 3rd.Their current market cap is $33.10B
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Marvell Semiconductor Ranking
- #1 / 4 of its competitors
Marvell Semiconductor NPS
Marvell Semiconductor's Net Promoter Score (NPS) is a 22 with 54% Promoters, 14% Passives, and 32% Detractors. Net Promoter Score tracks whether Marvell Semiconductor's customers would recommend using the product based on a scale of -100 to 100.
Marvell Semiconductor Overall NPS
| 54% | Promoters |
|---|---|
| 14% | Passives |
| 32% | Detractors |
Marvell Semiconductor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -10 | May 2022 | -10 |
Jun 2022 -9 | Jun 2022 | -9 |
Jul 2022 -8 | Jul 2022 | -8 |
Aug 2022 6 | Aug 2022 | 6 |
Nov 2022 13 | Nov 2022 | 13 |
Dec 2022 5 | Dec 2022 | 5 |
Mar 2023 12 | Mar 2023 | 12 |
Apr 2023 17 | Apr 2023 | 17 |
Oct 2023 20 | Oct 2023 | 20 |
Dec 2023 25 | Dec 2023 | 25 |
Oct 2024 19 | Oct 2024 | 19 |
May 2025 22 | May 2025 | 22 |
How Other Brands Compare
Marvell Semiconductor is ranked first for NPS among its competitors. Micron Technology and Broadcom come in second and third, with Seagate Technology coming in at #4. Among those competitors, it is the third most valued company behind Broadcom.
Marvell Semiconductor |  Micron Technology |  Seagate Technology |  Broadcom | |
| Global Ranking | #- | #392 | #475 | #- |
| NPS | 22 | 20 | -1 | 1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $33.10B | $105.13B | $17.31B | $192.37B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marvell Semiconductor NPS vs. Competitors
Compared to its competitors, Marvell Semiconductor's NPS is rated right above Micron Technology.
| COMPANY | NPS Score | |
|---|---|---|
| Marvell Semiconductor | 22 |
| Micron Technology | 20 |
| Broadcom | 1 |
| Seagate Technology | -1 |
Marvell Semiconductor Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Marvell Semiconductor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Marvell Semiconductor Customer Loyalty vs. Competitors
Compared to its competitors, Marvell Semiconductor's Customer Loyalty score is rated right above Micron Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Marvell Semiconductor | 79% |
| Micron Technology | 78% |
| Seagate Technology | 74% |
| Broadcom | 71% |
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Marvell Semiconductor Product Quality
3.9/5
Marvell Semiconductor has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Marvell Semiconductor Product Information
Marvell Semiconductor’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.marvell.com/
- Company Size
- 1,001-5,000 Employees
Industry
Hardware and Devices
Manufacturing
Marvell Semiconductor Product Quality vs. Competitors
Compared to its competitors, Marvell Semiconductor's Product Quality score is rated right above Seagate Technology, and is preceded by Micron Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Micron Technology | 4/5 |
| Marvell Semiconductor | 3.9/5 |
| Seagate Technology | 3.3/5 |
| Broadcom | 3.2/5 |
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Marvell Semiconductor Pricing
Marvell Semiconductor ROI & Value For Money
3.8/5
Marvell Semiconductor has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Marvell Semiconductor Pricing vs. Competitors
Compared to its competitors, Marvell Semiconductor's ROI score is rated right above Broadcom, and is preceded by Micron Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Micron Technology | 3.9/5 |
| Marvell Semiconductor | 3.8/5 |
| Broadcom | 3.4/5 |
| Seagate Technology | 3.2/5 |
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Marvell Semiconductor Customer Satisfaction (CSAT)
Marvell Semiconductor Customer Satisfaction (CSAT) Score
73 / 100
Marvell Semiconductor has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
53%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marvell Semiconductor Customer Satisfaction vs. Competitors
Compared to its competitors, Marvell Semiconductor's Customer Satisfaction score is rated right above Broadcom, and is preceded by Micron Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Micron Technology | 84% |
| Marvell Semiconductor | 73% |
| Broadcom | 60% |
| Seagate Technology | 55% |
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Marvell Semiconductor Customer Service
4/5
Marvell Semiconductor has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Marvell Semiconductor's Customer Service
Website
http://www.marvell.com/
Marvell Semiconductor Customer Service vs. Competitors
Compared to its competitors, Marvell Semiconductor's Customer Service score is rated right above Micron Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| Marvell Semiconductor | 4/5 |
| Micron Technology | 3.9/5 |
| Broadcom | 3.4/5 |
| Seagate Technology | 3.2/5 |
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Marvell Semiconductor as an Employer
3.8/5
Marvell Semiconductor has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Marvell Semiconductor scored a 22 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Marvell Semiconductor would recommend the brand to a friend. ENPS measures how likely Marvell Semiconductor employees would recommend working at Marvell Semiconductor to a friend.
Net Promoter Score
22
NPS Score
| 54% | Promoters |
|---|---|
| 14% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 36% | Promoters |
|---|---|
| 25% | Passive |
| 39% | Detractors |
