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Applied Materials is

Ranked

#37

Energy and Manufacturing Brands

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Applied Materials

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Applied Materials

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Applied Materials is ranked #37 in Energy and Manufacturing Brands

About Applied Materials' Brand

Applied Materials’s brand is ranked #485 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Applied Materials. When compared to other organizations within the Energy and Manufacturing industry, Applied Materials is ranked #37. Among its major competitors, Applied Materials is ranked in 5th place for NPS while Ichor Systems is 1st, and ASML is 2nd.Their current market cap is $109.62B

Brand at a Glance

74%

Customer Loyalty

3.8/5

Product Quality

3.7/5

Pricing

3.7/5

Customer Service

Applied Materials CMO

Gregory McDaniel

Gregory McDaniel serves as the Managing Director & Chief Marketing Officer, Display Business Group of Applied Materials. Gregory started at Applied Materials in Aug of 2003. Gregory currently resides in the San Francisco Bay Area.

Applied Materials Ranking

Applied Materials NPS

Applied Materials's Net Promoter Score (NPS) is a 27 with 49% Promoters, 29% Passives, and 22% Detractors. Net Promoter Score tracks whether Applied Materials's customers would recommend using the product based on a scale of -100 to 100.

Applied Materials Overall NPS

NPS

49%	Promoters
29%	Passives
22%	Detractors

Applied Materials NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 29	Dec 2023	29
Jan 2024 28	Jan 2024	28
Feb 2024 26	Feb 2024	26
Mar 2024 25	Mar 2024	25
May 2024 25	May 2024	25
Jul 2024 25	Jul 2024	25
Aug 2024 22	Aug 2024	22
Nov 2024 21	Nov 2024	21
Dec 2024 23	Dec 2024	23
Jul 2025 25	Jul 2025	25
Aug 2025 24	Aug 2025	24
Sep 2025 26	Sep 2025	26

How Other Brands Compare

Applied Materials is ranked second for NPS among its competitors. ASML and Amgen come in first and third, with Lam Research coming in at #4. Among those competitors, it is the third most valued company behind Amgen.

	Applied Materials	ASML	Amgen	Lam Research
Global Ranking	#485	#837	#-	#-
NPS	27	42	24	2
Valuation Updated every 24 hours for public companies	$109.62B	-	$145.56B	$89.88B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Applied Materials NPS by Gender

Female customers rated Applied Materials's NPS 100 points higher than Male customers.

Male

Applied Materials's NPS was rated by Male customers on Comparably.

27%

Promoters

46%

Passives

27%

Detractors

Female

100

Applied Materials's NPS was rated 100 by Female customers on Comparably.

100%

Promoters

Passives

Detractors

Applied Materials NPS by Ethnicity

Applied Materials's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
Asian or Pacific Islander 67	Asian or Pacific Islander	67

Applied Materials NPS by Age

Applied Materials's NPS was rated 34 points by customers ages 51-55 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

51-55

67%

33%

Applied Materials NPS by Usage

Applied Materials's NPS was rated the highest by customers who have used Applied Materials's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
5 to 10 Years -25	5 to 10 Years	-25

Applied Materials NPS vs. Competitors

Compared to its competitors, Applied Materials's NPS is rated right above Amgen, and is preceded by Tokyo Electron.

COMPANY		NPS Score
	Ichor Systems	67
	ASML	42
	KLA Tencor	38
	Tokyo Electron	36
	Applied Materials	27
	Amgen	24
	Brooks Automation	13
	Lam Research	2
	KLA-TENCOR CORPORATION	0

Applied Materials NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Applied Materials's NPS is rated right above 3M, and is preceded by Tesla.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Tesla	29
	Applied Materials	27
	3M	22
	Stanley Black & Decker	22
	Ford Motor Company	13

Applied Materials Customer Reviews

Out of the 2 Applied Materials customer reviews 2 were positive and 0 were constructive. Applied Materials customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Applied Materials Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Applied Materials users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Applied Materials Customer Loyalty Score by Gender

Male customers rated Applied Materials's Customer Loyalty score 14% higher than Female customers.

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Male

84%

Yes

Female

70%

Yes

Applied Materials Customer Loyalty Score by Ethnicity

Applied Materials's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Asian or Pacific Islander

Applied Materials Customer Loyalty Score by Age

Applied Materials's Customer Loyalty score was rated 40% by customers ages 51-55 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
51-55 40%	51-55	40%

Applied Materials Customer Loyalty Score by Usage

Applied Materials's Customer Loyalty score was rated the highest by customers who have used Applied Materials's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	82%
5 to 10 Years	78%

Applied Materials Customer Loyalty Score by Industry

Applied Materials's Customer Loyalty score was rated 87% by Tech industry customers.

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Tech	87%

Applied Materials Customer Loyalty vs. Competitors

Compared to its competitors, Applied Materials's Customer Loyalty score is rated right above Tokyo Electron, and is preceded by KLA Tencor.

COMPANY		Customer Loyalty Score
	Brooks Automation	89%
	ASML	81%
	Lam Research	79%
	Amgen	77%
	KLA Tencor	75%
	Applied Materials	74%
	Tokyo Electron	66%
	KLA-TENCOR CORPORATION	66%
	Ichor Systems	N/A

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Applied Materials's Customer Loyalty score is rated right below Tesla.

COMPANY		Customer Loyalty Score
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	Tesla	77%
	Applied Materials	74%

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Applied Materials Product Quality

3.8/5

Applied Materials has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Applied Materials Product Information

Applied Materials’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Applied Materials's product the highest.

Website: http://www.appliedmaterials.com

Company Size: 10,000+ Employees

Industry

Semiconductors

Quick Insights into Applied Materials Product Quality

Applied Materials's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.

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Ranked Applied Materials Product Quality the Highest

Asian or Pacific Islander	4.6
Less than 1 Year	4.2
Female	4.1

Ranked Applied Materials Product Quality the Lowest

5 to 10 Years	4.1
Male	4.1
Caucasian	3.9

Applied Materials Product Quality Score by Gender

Applied Materials's Product Quality score was rated 4.1 by both Female and Male customers on Comparably.

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Male

4.1/5

Female

4.1/5

Applied Materials Product Quality Score by Ethnicity

Applied Materials's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6

Applied Materials Product Quality Score by Age

Applied Materials's Product Quality score was rated 3 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 3	51-55	3

Applied Materials Product Quality Score by Usage

Applied Materials's Product Quality score was rated the highest by customers who have used Applied Materials's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.2
5 to 10 Years	4.1

Applied Materials Product Quality Score by Industry

Applied Materials's Product Quality score was rated 4 stars by Tech industry customers.

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Tech	4

Applied Materials Product Quality vs. Competitors

Compared to its competitors, Applied Materials's Product Quality score is rated right above Amgen, and is preceded by Brooks Automation.

COMPANY		Product Quality Score
	Ichor Systems	5/5
	KLA Tencor	4.1/5
	ASML	4/5
	Tokyo Electron	4/5
	Brooks Automation	4/5
	Applied Materials	3.8/5
	Amgen	3.8/5
	Lam Research	3.7/5
	KLA-TENCOR CORPORATION	3.2/5

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Applied Materials's Product Quality score is rated right above Stanley Black & Decker, and is preceded by Audi.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Applied Materials	3.8/5
	Stanley Black & Decker	3.8/5
	Ford Motor Company	3.5/5

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Applied Materials Pricing

Applied Materials ROI & Value For Money

3.7/5

Applied Materials has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Applied Materials Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Applied Materials ROI

Applied Materials's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.

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Ranked Applied Materials ROI the Highest

Asian or Pacific Islander	4.5
Female	4.3
Less than 1 Year	3.8

Ranked Applied Materials ROI the Lowest

Male	3.7
5 to 10 Years	3.6
Caucasian	3.5

Applied Materials ROI Score by Gender

Female customers rated Applied Materials's ROI score 0.6 stars higher than Male customers.

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Male

3.7/5

Female

4.3/5

Applied Materials ROI Score by Ethnicity

Applied Materials's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5

Applied Materials ROI Score by Age

Applied Materials's ROI score was rated 3.3 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 3.3	51-55	3.3

Applied Materials ROI Score by Usage

Applied Materials's ROI score was rated the highest by customers who have used Applied Materials's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.8
5 to 10 Years	3.6

Applied Materials ROI Score by Industry

Applied Materials's ROI score was rated 3.7 stars by Tech industry customers.

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Tech	3.7

Applied Materials Pricing vs. Competitors

Compared to its competitors, Applied Materials's ROI score is rated right above Lam Research, and is preceded by Amgen.

COMPANY		Pricing Score
	Ichor Systems	5/5
	ASML	4.1/5
	KLA Tencor	3.9/5
	Brooks Automation	3.9/5
	Amgen	3.8/5
	Applied Materials	3.7/5
	Lam Research	3.7/5
	Tokyo Electron	3.6/5
	KLA-TENCOR CORPORATION	3.5/5

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Applied Materials's ROI score is rated right above Stanley Black & Decker, and is preceded by Audi.

COMPANY		Pricing Score
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Applied Materials	3.7/5
	Stanley Black & Decker	3.7/5
	Ford Motor Company	3.4/5

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Applied Materials Customer Satisfaction (CSAT)

Applied Materials Customer Satisfaction (CSAT) Score

76 / 100

Applied Materials has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied	33%
Satisfied	43%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	9%
Very Dissatisfied	4%

Very Satisfied

33%

Satisfied

43%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Applied Materials Customer Satisfaction

Applied Materials's Customer Satisfaction score was rated highest by customers who have used Applied Materials's products/services for 5 to 10 Years, and rated lowest by Asian or Pacific Islander customers.

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Ranked Applied Materials Customer Satisfaction the Highest

5 to 10 Years	100%
Tech	100%
Male	91%

Ranked Applied Materials Customer Satisfaction the Lowest

Less than 1 Year	80%
Asian or Pacific Islander	67%

Applied Materials Customer Satisfaction Score by Gender

Applied Materials's Customer Satisfaction score was rated 91 by Male customers on Comparably.

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91 / 100

Male

	Very Satisfied	27%
	Satisfied	64%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	0%
	Very Dissatisfied	0%

Applied Materials Customer Satisfaction Score by Ethnicity

Caucasian
89%
Asian or Pacific Islander
67%

CSAT according to Caucasian

Applied Materials' Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.

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89 / 100

Very Satisfied	22%
Satisfied	67%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

22%

Satisfied

67%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Applied Materials' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

Applied Materials Customer Satisfaction Score by Age

Applied Materials's Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.

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100

Breakdown

Age

Score

51-55

67%

Applied Materials Customer Satisfaction Score by Usage

Applied Materials's Customer Satisfaction score was rated the highest by customers who have used Applied Materials's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	80
5 to 10 Years	100

Applied Materials Customer Satisfaction Score by Industry

Applied Materials's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

Applied Materials Customer Satisfaction vs. Competitors

Compared to its competitors, Applied Materials's Customer Satisfaction score is rated right above Lam Research, and is preceded by KLA Tencor.

COMPANY		Customer Satisfaction (CSAT) Score
	Tokyo Electron	85%
	ASML	79%
	KLA Tencor	79%
	Applied Materials	75%
	Lam Research	72%
	Amgen	67%
	Brooks Automation	67%
	KLA-TENCOR CORPORATION	56%
	Ichor Systems	50%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Applied Materials's Customer Satisfaction score is rated right above 3M, and is preceded by Mercedes-Benz USA.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	Applied Materials	75%
	3M	75%
	Tesla	74%
	Audi	74%
	Stanley Black & Decker	70%
	Ford Motor Company	61%

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Applied Materials Customer Service

3.7/5

Applied Materials has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Applied Materials's Customer Service

Website

http://www.appliedmaterials.com

Quick Insights into Applied Materials Customer Service

Applied Materials's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.

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Ranked Applied Materials Customer Service the Highest

Asian or Pacific Islander	4.5
Female	4.3
5 to 10 Years	4

Ranked Applied Materials Customer Service the Lowest

Less than 1 Year	4
Male	4
Caucasian	3.8

Applied Materials Customer Service Score by Gender

Female customers rated Applied Materials's Customer Service score 0.3 stars higher than Male customers.

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Male

4/5

Female

4.3/5

Applied Materials Customer Service Score by Ethnicity

Applied Materials's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.8	Caucasian	3.8
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5

Applied Materials Customer Service Score by Age

Applied Materials's Customer Service score was rated 3.3 stars by customers ages 51-55 on Comparably.

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100

Summary	Age	Customer Service Score
51-55 3.3	51-55	3.3

Applied Materials Customer Service Score by Usage

Applied Materials's Customer Service score was rated 4 stars by customers who have used Applied Materials's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year	4
5 to 10 Years	4

Applied Materials Customer Service Score by Industry

Applied Materials's Customer Service score was rated 3.9 stars by Tech industry customers.

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Tech	3.9

Applied Materials Customer Service vs. Competitors

Compared to its competitors, Applied Materials's Customer Service score is rated right above KLA-TENCOR CORPORATION, and is preceded by Tokyo Electron.

COMPANY		Customer Service Score
	ASML	4.1/5
	Amgen	3.9/5
	KLA Tencor	3.8/5
	Tokyo Electron	3.8/5
	Applied Materials	3.7/5
	KLA-TENCOR CORPORATION	3.6/5
	Brooks Automation	3.6/5
	Lam Research	3.6/5
	Ichor Systems	N/A

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Applied Materials's Customer Service score is rated right above Ford Motor Company, and is preceded by 3M.

COMPANY		Customer Service Score
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	3M	3.8/5
	Applied Materials	3.7/5
	Ford Motor Company	3.4/5

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Applied Materials as an Employer

3.0/5

Applied Materials has a 3.0/5 stars for its overall company culture rated by their employees

top

50%

CEO of Applied Materials

Gary Dickerson

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Applied Materials scored a 27 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Applied Materials would recommend the brand to a friend. ENPS measures how likely Applied Materials employees would recommend working at Applied Materials to a friend.

Net Promoter Score

NPS Score

49%	Promoters
29%	Passive
22%	Detractors

Employee Net Promoter Score

-4

eNPS Score

38%	Promoters
20%	Passive
42%	Detractors

Global Ranking Snapshot

Applied Materials is ranked #485 in the Global Top 100 Brands. It ranks just behind Dave & Buster's and just ahead of Fox.

RANK			INDUSTRY
483	United Rentals	Michael Kneeland	Business and Consumer Services
484	Dave & Buster's	Stephen King	Retail
485	Applied Materials	Gary Dickerson	Energy and Manufacturing
486	Fox		Media and Entertainment
487	GNC	Josh Burris	Retail
488	Ryder System	Robert Sanchez	Automotive and Transportation
489	Cerner Corporation	Brent Shafer	Health and Wellness

Energy and Manufacturing Ranking Snapshot

Applied Materials is ranked #37 in the Energy and Manufacturing Industry. It ranks just behind ExxonMobil and just ahead of Royal Dutch Shell.

RANK		Location
35	Phillips66	Houston, TX
36	ExxonMobil	Irving, TX
37	Applied Materials
38	Royal Dutch Shell	Hague, ND
39	Siemens	Washington, DC
40	PPG
41	W.W. Grainger	Lake Forest, IL