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Royal Dutch Shell is

Ranked

#38

Energy and Manufacturing Brands

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Royal Dutch Shell

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Royal Dutch Shell

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Royal Dutch Shell is ranked #38 in Energy and Manufacturing Brands

About Royal Dutch Shell's Brand

Royal Dutch Shell’s brand is ranked #496 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Royal Dutch Shell. When compared to other organizations within the Energy and Manufacturing industry, Royal Dutch Shell is ranked #38. Among its major competitors, Royal Dutch Shell is ranked in 1st place for NPS while BP is 2nd.Their current market cap is $63.46B

Brand at a Glance

82%

Customer Loyalty

4.1/5

Product Quality

4/5

Pricing

4.1/5

Customer Service

Royal Dutch Shell Ranking

^#38 in Energy and Manufacturing
^#1 / 2 of its competitors

Royal Dutch Shell NPS

Royal Dutch Shell's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether Royal Dutch Shell's customers would recommend using the product based on a scale of -100 to 100.

Royal Dutch Shell Overall NPS

NPS

56%	Promoters
22%	Passives
22%	Detractors

Royal Dutch Shell NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 33	Dec 2023	33
Jan 2024 35	Jan 2024	35
Feb 2024 33	Feb 2024	33
Mar 2024 35	Mar 2024	35
Apr 2024 35	Apr 2024	35
May 2024 35	May 2024	35
Jun 2024 35	Jun 2024	35
Aug 2024 35	Aug 2024	35
Sep 2024 35	Sep 2024	35
Oct 2024 35	Oct 2024	35
Dec 2024 35	Dec 2024	35
Jan 2026 35	Jan 2026	35

How Other Brands Compare

Royal Dutch Shell is ranked first for NPS among its competitors. BP comes in second. Among those competitors, it is the most valued company.

	Royal Dutch Shell	BP
Global Ranking	#496	#178
NPS	34	19
Valuation Updated every 24 hours for public companies	$63.46B	$641.41M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Royal Dutch Shell NPS by Gender

Male customers rated Royal Dutch Shell's NPS 10 points higher than Female customers.

Male

Royal Dutch Shell's NPS was rated 44 by Male customers on Comparably.

62%

Promoters

20%

Passives

18%

Detractors

Female

Royal Dutch Shell's NPS was rated 34 by Female customers on Comparably.

54%

Promoters

26%

Passives

20%

Detractors

Royal Dutch Shell NPS by Ethnicity

Royal Dutch Shell's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 5	Caucasian	5
Hispanic or Latino 34	Hispanic or Latino	34
African American/Black 72	African American/Black	72
Asian or Pacific Islander 46	Asian or Pacific Islander	46
Native American 0	Native American	0
Other 69	Other	69

Royal Dutch Shell NPS by Age

Royal Dutch Shell's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

74%

13%

26-30

31%

37%

32%

31-35

67%

25%

36-40

61%

17%

22%

41-45

46%

39%

15%

46-50

50%

51-55

50%

25%

56-60

33%

67%

66+

100%

Royal Dutch Shell NPS by Usage

Royal Dutch Shell's NPS was rated the highest by customers who have used Royal Dutch Shell's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 46	Less than 1 Year	46
1 to 2 Years 34	1 to 2 Years	34
2 to 5 Years 37	2 to 5 Years	37
5 to 10 Years 22	5 to 10 Years	22
Over 10 Years 38	Over 10 Years	38

Royal Dutch Shell NPS vs. Competitors

Compared to its competitors, Royal Dutch Shell's NPS is rated right above BP.

COMPANY		NPS Score
	Royal Dutch Shell	34
	BP	19

Royal Dutch Shell NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Royal Dutch Shell's NPS is rated right above Audi, and is preceded by Honda.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Royal Dutch Shell	34
	Audi	34
	Tesla	29
	3M	22
	Stanley Black & Decker	22
	Ford Motor Company	13

Royal Dutch Shell Customer Reviews

Out of the 24 Royal Dutch Shell customer reviews 22 were positive and 2 were constructive. Royal Dutch Shell customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Royal Dutch Shell Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Royal Dutch Shell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

82%

18%

Royal Dutch Shell Customer Loyalty Score by Gender

Male customers rated Royal Dutch Shell's Customer Loyalty score 7% higher than Female customers.

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Male

86%

Yes

Female

79%

Yes

Royal Dutch Shell Customer Loyalty Score by Ethnicity

Royal Dutch Shell's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Royal Dutch Shell.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Royal Dutch Shell Customer Loyalty Score by Age

Royal Dutch Shell's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Royal Dutch Shell.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 90%	26-30	90%
31-35 85%	31-35	85%
36-40 77%	36-40	77%
41-45 86%	41-45	86%
46-50 100%	46-50	100%
51-55 100%	51-55	100%
56-60 70%	56-60	70%
66+ 100%	66+	100%

Royal Dutch Shell Customer Loyalty Score by Usage

Royal Dutch Shell's Customer Loyalty score was rated the highest by customers who have used Royal Dutch Shell's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	68%
1 to 2 Years	70%
2 to 5 Years	89%
5 to 10 Years	88%
Over 10 Years	84%

Royal Dutch Shell Customer Loyalty Score by Industry

Royal Dutch Shell's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Fashion and Beauty industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	84%
Accounting	86%
Aerospace and Aviation	64%
Fashion and Beauty	40%
Architecture and Planning	46%
Arts and Entertainment	100%
Banking and Financial Services	70%
Business and Consumer Services	89%
Chemicals	78%
Insurance	100%
Logistics and Supply Chain	70%
Marketing, Advertising and Research	100%
Energy and Manufacturing	89%

Royal Dutch Shell Customer Loyalty vs. Competitors

Compared to its competitors, Royal Dutch Shell's Customer Loyalty score is rated right above BP.

COMPANY		Customer Loyalty Score
	Royal Dutch Shell	82%
	BP	75%

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Royal Dutch Shell's Customer Loyalty score is rated right above Stanley Black & Decker, and is preceded by Toyota.

COMPANY		Customer Loyalty Score
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	83%
	Toyota	83%
	Royal Dutch Shell	82%
	Stanley Black & Decker	81%
	3M	80%
	Ford Motor Company	79%
	Tesla	77%

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Royal Dutch Shell Product Quality

4.1/5

Royal Dutch Shell has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Royal Dutch Shell Product Information

Royal Dutch Shell’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Royal Dutch Shell's product the highest. Reviewers from the Energy and Manufacturing industry rated Royal Dutch Shell the lowest at 3.9.

Website: http://www.shell.com/

Company Size: 10,000+ Employees

Industry

Energy and Manufacturing

Energy

Quick Insights into Royal Dutch Shell Product Quality

Royal Dutch Shell's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Fashion and Beauty industry.

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Ranked Royal Dutch Shell Product Quality the Highest

51-55	4.7
African American/Black	4.4
Business and Consumer Services	4.4

Ranked Royal Dutch Shell Product Quality the Lowest

Native American	3.6
56-60	3.5
Fashion and Beauty	2.7

Royal Dutch Shell Product Quality Score by Gender

Male customers rated Royal Dutch Shell's Product Quality score 0.2 stars higher than Female customers.

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Male

4.2/5

Female

4/5

Royal Dutch Shell Product Quality Score by Ethnicity

Royal Dutch Shell's Product Quality score was rated the highest by African American/Black customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 3.6	Native American	3.6
Other 4.3	Other	4.3

Royal Dutch Shell Product Quality Score by Age

Royal Dutch Shell's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 3.8	26-30	3.8
31-35 4.4	31-35	4.4
36-40 4.2	36-40	4.2
41-45 3.5	41-45	3.5
46-50 4.5	46-50	4.5
51-55 4.7	51-55	4.7
56-60 3.5	56-60	3.5
66+ 4.6	66+	4.6

Royal Dutch Shell Product Quality Score by Usage

Royal Dutch Shell's Product Quality score was rated the highest by customers who have used Royal Dutch Shell's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.2
2 to 5 Years	4
5 to 10 Years	4
Over 10 Years	4.2

Royal Dutch Shell Product Quality Score by Industry

Royal Dutch Shell's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	4.2
Accounting	4.3
Aerospace and Aviation	3.8
Fashion and Beauty	2.7
Architecture and Planning	3.7
Arts and Entertainment	4.3
Banking and Financial Services	4
Business and Consumer Services	4.4
Chemicals	4.4
Insurance	3.5
Logistics and Supply Chain	3.8
Marketing, Advertising and Research	4.3
Energy and Manufacturing	3.9

Royal Dutch Shell Product Quality vs. Competitors

Compared to its competitors, Royal Dutch Shell's Product Quality score is rated right above BP.

COMPANY		Product Quality Score
	Royal Dutch Shell	4.1/5
	BP	3.8/5

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Royal Dutch Shell's Product Quality score is rated right above Tesla, and is preceded by Honda.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Toyota	4.2/5
	Honda	4.1/5
	Royal Dutch Shell	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Ford Motor Company	3.5/5

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Royal Dutch Shell Pricing

Royal Dutch Shell ROI & Value For Money

4/5

Royal Dutch Shell has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Royal Dutch Shell Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Royal Dutch Shell.

Quick Insights into Royal Dutch Shell ROI

Royal Dutch Shell's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 56-60.

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Ranked Royal Dutch Shell ROI the Highest

Arts and Entertainment	4.5
51-55	4.4
Other	4.4

Ranked Royal Dutch Shell ROI the Lowest

Native American	3.5
Architecture and Planning	3.1
56-60	2.5

Royal Dutch Shell ROI Score by Gender

Male customers rated Royal Dutch Shell's ROI score 0.2 stars higher than Female customers.

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Male

4.1/5

Female

3.9/5

Royal Dutch Shell ROI Score by Ethnicity

Royal Dutch Shell's ROI score was rated the highest by Other customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 3.5	Native American	3.5
Other 4.4	Other	4.4

Royal Dutch Shell ROI Score by Age

Royal Dutch Shell's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 3.9	26-30	3.9
31-35 4.1	31-35	4.1
36-40 3.8	36-40	3.8
41-45 3.8	41-45	3.8
46-50 4.3	46-50	4.3
51-55 4.4	51-55	4.4
56-60 2.5	56-60	2.5
66+ 4.1	66+	4.1

Royal Dutch Shell ROI Score by Usage

Royal Dutch Shell's ROI score was rated the highest by customers who have used Royal Dutch Shell's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	4.1
2 to 5 Years	3.8
5 to 10 Years	4.1
Over 10 Years	3.8

Royal Dutch Shell ROI Score by Industry

Royal Dutch Shell's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	3.9
Accounting	3.8
Aerospace and Aviation	3.8
Fashion and Beauty	3.5
Architecture and Planning	3.1
Arts and Entertainment	4.5
Banking and Financial Services	4.1
Business and Consumer Services	4
Chemicals	3.9
Insurance	3.6
Logistics and Supply Chain	3.8
Marketing, Advertising and Research	4.5
Energy and Manufacturing	4.4

Royal Dutch Shell Pricing vs. Competitors

Compared to its competitors, Royal Dutch Shell's ROI score is rated right above BP.

COMPANY		Pricing Score
	Royal Dutch Shell	4/5
	BP	3.7/5

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Royal Dutch Shell's ROI score is rated right above Honda, and is preceded by Toyota.

COMPANY		Pricing Score
	Toyota	4/5
	Royal Dutch Shell	4/5
	Honda	3.9/5
	Mercedes-Benz USA	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.6/5
	Ford Motor Company	3.4/5

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Royal Dutch Shell Customer Satisfaction (CSAT)

Royal Dutch Shell Customer Satisfaction (CSAT) Score

82 / 100

Royal Dutch Shell has an overall Customer Satisfaction score of 82 rated by its users and customers.

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Very Satisfied	43%
Satisfied	39%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	5%
Very Dissatisfied	5%

Very Satisfied

43%

Satisfied

39%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Royal Dutch Shell Customer Satisfaction

Royal Dutch Shell's Customer Satisfaction score was rated highest by customers who have used Royal Dutch Shell's products/services for 1 to 2 Years, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Royal Dutch Shell Customer Satisfaction the Highest

1 to 2 Years	100%
26-30	100%
Accounting	100%

Ranked Royal Dutch Shell Customer Satisfaction the Lowest

Caucasian	79%
41-45	67%
Aerospace and Aviation	60%

Royal Dutch Shell Customer Satisfaction Score by Gender

Male customers rated Royal Dutch Shell's Customer Satisfaction score 3 points higher than Female customers.

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88 / 100

Male

	Very Satisfied	45%
	Satisfied	43%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	6%
	Very Dissatisfied	2%

85 / 100

Female

	Very Satisfied	35%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	0%
	Very Dissatisfied	5%

Royal Dutch Shell Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Royal Dutch Shell's Customer Satisfaction (CSAT) score was rated 79% according to Caucasian users and customers.

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79 / 100

Very Satisfied	36%
Satisfied	43%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	14%
Very Dissatisfied	0%

Very Satisfied

36%

Satisfied

43%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

CSAT according to African American/Black

Royal Dutch Shell's Customer Satisfaction (CSAT) score was rated 92% according to African American/Black users and customers.

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92 / 100

Very Satisfied	59%
Satisfied	33%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

59%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Royal Dutch Shell's Customer Satisfaction (CSAT) score was rated 88% according to Asian or Pacific Islander users and customers.

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88 / 100

Very Satisfied	36%
Satisfied	52%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	3%

Very Satisfied

36%

Satisfied

52%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Royal Dutch Shell's Customer Satisfaction (CSAT) score was rated 92% according to Other users and customers.

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92 / 100

Very Satisfied	50%
Satisfied	42%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	8%

Very Satisfied

50%

Satisfied

42%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Royal Dutch Shell Customer Satisfaction Score by Age

Royal Dutch Shell's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

90%

26-30

100%

31-35

83%

36-40

82%

41-45

67%

46-50

100%

Royal Dutch Shell Customer Satisfaction Score by Usage

Royal Dutch Shell's Customer Satisfaction score was rated the highest by customers who have used Royal Dutch Shell's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	80
1 to 2 Years	100
2 to 5 Years	86
5 to 10 Years	92
Over 10 Years	83

Royal Dutch Shell Customer Satisfaction Score by Industry

Royal Dutch Shell's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

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			"scoreLabel": 86
		}
	]
}

Tech	75
Accounting	100
Aerospace and Aviation	60
Architecture and Planning	100
Arts and Entertainment	100
Banking and Financial Services	80
Business and Consumer Services	100
Chemicals	67
Energy and Manufacturing	86

Royal Dutch Shell Customer Satisfaction vs. Competitors

Compared to its competitors, Royal Dutch Shell's Customer Satisfaction score is rated right above BP.

COMPANY		Customer Satisfaction (CSAT) Score
	Royal Dutch Shell	82%
	BP	77%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Royal Dutch Shell's Customer Satisfaction score is rated right above Toyota.

COMPANY		Customer Satisfaction (CSAT) Score
	Royal Dutch Shell	82%
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	79%
	Tesla	74%
	Audi	74%
	3M	74%
	Stanley Black & Decker	70%
	Ford Motor Company	62%

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Royal Dutch Shell Customer Service

4.1/5

Royal Dutch Shell has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Royal Dutch Shell's Customer Service

Address

Carel van Bylandtlaan 16, Hague, ND 2596 HR

Website

http://www.shell.com/

Phone Number

31-70-377-9111

Quick Insights into Royal Dutch Shell Customer Service

Royal Dutch Shell's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 56-60.

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Ranked Royal Dutch Shell Customer Service the Highest

66+	4.8
Arts and Entertainment	4.6
Other	4.5

Ranked Royal Dutch Shell Customer Service the Lowest

Caucasian	3.6
Fashion and Beauty	3.4
56-60	2.6

Royal Dutch Shell Customer Service Score by Gender

Royal Dutch Shell's Customer Service score was rated 4 by both Female and Male customers on Comparably.

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Male

4/5

Female

4/5

Royal Dutch Shell Customer Service Score by Ethnicity

Royal Dutch Shell's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 4	Native American	4
Other 4.5	Other	4.5

Royal Dutch Shell Customer Service Score by Age

Royal Dutch Shell's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
26-30 4.2	26-30	4.2
31-35 4.3	31-35	4.3
36-40 3.9	36-40	3.9
41-45 3.7	41-45	3.7
46-50 4.5	46-50	4.5
51-55 4.2	51-55	4.2
56-60 2.6	56-60	2.6
66+ 4.8	66+	4.8

Royal Dutch Shell Customer Service Score by Usage

Royal Dutch Shell's Customer Service score was rated the highest by customers who have used Royal Dutch Shell's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	3.9
2 to 5 Years	4
5 to 10 Years	3.9
Over 10 Years	4

Royal Dutch Shell Customer Service Score by Industry

Royal Dutch Shell's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	3.9
Accounting	4.2
Aerospace and Aviation	4
Fashion and Beauty	3.4
Architecture and Planning	3.4
Arts and Entertainment	4.6
Banking and Financial Services	3.6
Business and Consumer Services	4.4
Chemicals	3.5
Insurance	4.5
Logistics and Supply Chain	3.5
Marketing, Advertising and Research	4.3
Energy and Manufacturing	4.4

Royal Dutch Shell Customer Service vs. Competitors

Compared to its competitors, Royal Dutch Shell's Customer Service score is rated right above BP.

COMPANY		Customer Service Score
	Royal Dutch Shell	4.1/5
	BP	3.8/5

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Royal Dutch Shell's Customer Service score is rated right above Toyota.

COMPANY		Customer Service Score
	Royal Dutch Shell	4.1/5
	Toyota	4.1/5
	Mercedes-Benz USA	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	3M	3.8/5
	Stanley Black & Decker	3.8/5
	Ford Motor Company	3.4/5

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Royal Dutch Shell as an Employer

4.1/5

Royal Dutch Shell has a 4.1/5 stars for its overall company culture rated by their employees

top

10%

CEO of Royal Dutch Shell

Ben Beurden

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Royal Dutch Shell scored a 34 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Royal Dutch Shell would recommend the brand to a friend. ENPS measures how likely Royal Dutch Shell employees would recommend working at Royal Dutch Shell to a friend.

Net Promoter Score

NPS Score

56%	Promoters
22%	Passive
22%	Detractors

Employee Net Promoter Score

eNPS Score

54%	Promoters
20%	Passive
26%	Detractors

Global Ranking Snapshot

Royal Dutch Shell is ranked #496 in the Global Top 100 Brands. It ranks just behind Tyler Technologies and just ahead of Coach.

RANK			INDUSTRY
494	Netsuite	Zach Nelson	Tech
495	Tyler Technologies	Lynn Moore Jr.	Tech
496	Royal Dutch Shell	Ben Beurden	Energy and Manufacturing
497	Coach	Todd Kahn	Fashion and Beauty
498	New Era Cap	Christopher Koch	Fashion and Beauty
499	Siemens	Roland Busch	Energy and Manufacturing
500	The Cigna Group	David Cordani	Health and Wellness

Energy and Manufacturing Ranking Snapshot

Royal Dutch Shell is ranked #38 in the Energy and Manufacturing Industry. It ranks just behind Applied Materials and just ahead of Siemens.

RANK		Location
36	ExxonMobil	Irving, TX
37	Applied Materials
38	Royal Dutch Shell	Hague, ND
39	Siemens	Washington, DC
40	PPG
41	W.W. Grainger	Lake Forest, IL
42	Rockwell Automation	Milwaukee, WI