36
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
New Era Cap is ranked #59 in Fashion and Beauty Brands
New Era Cap is ranked #59 in Fashion and Beauty Brands
About New Era Cap's Brand
New York-based advisory firm New Era Cap’s brand is ranked #498 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of New Era Cap. When compared to other organizations within the Fashion and Beauty industry, New Era Cap is ranked #59. Among its major competitors, New Era Cap is ranked in 2nd place for NPS while Nike is 1st, and MLB (Major League Baseball) is 3rd.Their current valuation is $96.86M
Brand at a Glance
82%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
New Era Cap Ranking
- #59 in Fashion and Beauty
- #2 / 4 of its competitors
New Era Cap NPS
New Era Cap's Net Promoter Score (NPS) is a 36 with 60% Promoters, 16% Passives, and 24% Detractors. Net Promoter Score tracks whether New Era Cap's customers would recommend using the product based on a scale of -100 to 100.
New Era Cap Overall NPS
| 60% | Promoters |
|---|---|
| 16% | Passives |
| 24% | Detractors |
New Era Cap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 36 | Dec 2024 | 36 |
Jan 2025 35 | Jan 2025 | 35 |
Feb 2025 36 | Feb 2025 | 36 |
Mar 2025 35 | Mar 2025 | 35 |
Apr 2025 35 | Apr 2025 | 35 |
May 2025 35 | May 2025 | 35 |
Jun 2025 35 | Jun 2025 | 35 |
Jul 2025 35 | Jul 2025 | 35 |
Aug 2025 37 | Aug 2025 | 37 |
Oct 2025 37 | Oct 2025 | 37 |
Nov 2025 35 | Nov 2025 | 35 |
Dec 2025 35 | Dec 2025 | 35 |
How Other Brands Compare
New Era Cap is ranked second for NPS among its competitors. Nike and MLB (Major League Baseball) come in first and third, with Lids coming in at #4. Among those competitors, it is the second most valued company behind Nike.
 New Era Cap |  Nike |  Lids |  MLB (Major League Baseball) | |
| Global Ranking | #498 | #6 | #440 | #- |
| NPS | 36 | 48 | 18 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $96.86M | $222.95B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New Era Cap NPS by Gender
Female customers rated New Era Cap's NPS 51 points higher than Male customers.
Male
23
New Era Cap's NPS was rated 23 by Male customers on Comparably.
55%
Promoters
13%
Passives
32%
Detractors
Female
74
New Era Cap's NPS was rated 74 by Female customers on Comparably.
87%
Promoters
0%
Passives
13%
Detractors
New Era Cap NPS by Ethnicity
New Era Cap's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 78 | Hispanic or Latino | 78 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 56 | Asian or Pacific Islander | 56 |
Other 0 | Other | 0 |
New Era Cap NPS by Age
New Era Cap's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
New Era Cap NPS by Usage
New Era Cap's NPS was rated the highest by customers who have used New Era Cap's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -45 | Less than 1 Year | -45 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 89 | 2 to 5 Years | 89 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 35 | Over 10 Years | 35 |
New Era Cap NPS vs. Competitors
Compared to its competitors, New Era Cap's NPS is rated right above MLB (Major League Baseball), and is preceded by Nike.
| COMPANY | NPS Score | |
|---|---|---|
| Nike | 48 |
| New Era Cap | 36 |
| MLB (Major League Baseball) | 19 |
| Lids | 18 |
 | REAL | -17 |
New Era Cap NPS vs Companies in Fashion and Beauty
In the Fashion and Beauty industry, New Era Cap's NPS is rated right above Crocs, and is preceded by Glossier.
| COMPANY | NPS Score | |
|---|---|---|
| Nike | 48 |
 | Vans | 47 |
 | American Eagle Outfitters | 44 |
 | Uniqlo | 40 |
 | CHANEL | 39 |
 | Glossier | 38 |
| New Era Cap | 36 |
 | Crocs | 34 |
 | Gucci | 31 |
New Era Cap Customer Reviews
Out of the 14 New Era Cap customer reviews 9 were positive and 5 were constructive. New Era Cap customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
New Era Cap Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of New Era Cap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
New Era Cap Customer Loyalty Score by Gender
Female customers rated New Era Cap's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of New Era Cap.
Male
85%
Yes
Female
100%
Yes
New Era Cap Customer Loyalty Score by Ethnicity
New Era Cap's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of New Era Cap.
78
out of 100
Caucasian
100
out of 100
Hispanic or Latino
85
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
64
out of 100
Other
New Era Cap Customer Loyalty Score by Age
New Era Cap's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of New Era Cap.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 79% | 18-25 | 79% |
26-30 100% | 26-30 | 100% |
31-35 85% | 31-35 | 85% |
36-40 70% | 36-40 | 70% |
41-45 82% | 41-45 | 82% |
46-50 78% | 46-50 | 78% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
61-65 78% | 61-65 | 78% |
New Era Cap Customer Loyalty Score by Usage
New Era Cap's Customer Loyalty score was rated the highest by customers who have used New Era Cap's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
New Era Cap Customer Loyalty Score by Industry
New Era Cap's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
New Era Cap Customer Loyalty vs. Competitors
Compared to its competitors, New Era Cap's Customer Loyalty score is rated right above MLB (Major League Baseball), and is preceded by Nike.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| REAL | 100% |
| Nike | 83% |
| New Era Cap | 82% |
| MLB (Major League Baseball) | 76% |
| Lids | 73% |
Unlock New Era Cap Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full New Era Cap Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, New Era Cap's Customer Loyalty score is rated right above Uniqlo, and is preceded by Nike.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Eagle Outfitters | 87% |
| Vans | 85% |
| Nike | 83% |
| New Era Cap | 82% |
| Uniqlo | 81% |
| CHANEL | 79% |
| Crocs | 79% |
| Glossier | 77% |
| Gucci | 76% |
Unlock New Era Cap Customer Loyalty vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full New Era Cap Customer Loyalty vs. Companies in Fashion and Beauty data and gain insights into your customers today.
New Era Cap Product Quality
3.8/5
New Era Cap has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock New Era Cap's overall Product Quality score rated by its users and customers.
New Era Cap Product Information
New Era Cap’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated New Era Cap's product the highest. Reviewers from the Mechanical, Civil or Industrial Engineering industry rated New Era Cap the lowest at 1.6.
- Website
- http://new-cap.us/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Fashion and Beauty
Sports & Entertainment
Quick Insights into New Era Cap Product Quality
New Era Cap's Product Quality score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Mechanical, Civil or Industrial Engineering industry.
Sign Up to unlock insights into how customers have ranked New Era Cap's Product Quality.
Ranked New Era Cap Product Quality the Highest
Ranked New Era Cap Product Quality the Lowest
New Era Cap Product Quality Score by Gender
Female customers rated New Era Cap's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of New Era Cap.
Male
3.7/5
Female
4.2/5
New Era Cap Product Quality Score by Ethnicity
New Era Cap's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of New Era Cap.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3 | Other | 3 |
New Era Cap Product Quality Score by Age
New Era Cap's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of New Era Cap.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.4 | 41-45 | 3.4 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2.7 | 51-55 | 2.7 |
56-60 3.5 | 56-60 | 3.5 |
61-65 3.9 | 61-65 | 3.9 |
New Era Cap Product Quality Score by Usage
New Era Cap's Product Quality score was rated the highest by customers who have used New Era Cap's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
New Era Cap Product Quality Score by Industry
New Era Cap's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
New Era Cap Product Quality vs. Competitors
Compared to its competitors, New Era Cap's Product Quality score is rated right above MLB (Major League Baseball), and is preceded by Nike.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nike | 4.3/5 |
| New Era Cap | 3.8/5 |
| MLB (Major League Baseball) | 3.8/5 |
| Lids | 3.6/5 |
| REAL | 3.2/5 |
Unlock New Era Cap Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full New Era Cap Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, New Era Cap's Product Quality score is rated right below Crocs.
| COMPANY | Product Quality Score | |
|---|---|---|
| Uniqlo | 4.3/5 |
| Nike | 4.3/5 |
| Vans | 4.3/5 |
| Glossier | 4.3/5 |
| CHANEL | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Gucci | 4.2/5 |
| Crocs | 4.1/5 |
| New Era Cap | 3.8/5 |
Unlock New Era Cap Product Quality vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full New Era Cap Product Quality vs. Companies in Fashion and Beauty data and gain insights into your customers today.
New Era Cap Pricing
New Era Cap ROI & Value For Money
3.6/5
New Era Cap has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock New Era Cap's overall ROI score rated by its users and customers.
New Era Cap Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Mechanical, Civil or Industrial Engineering industry think that they had the lowest ROI from New Era Cap.
Quick Insights into New Era Cap ROI
New Era Cap's ROI score was rated highest by customers who have used New Era Cap's products/services for 2 to 5 Years, and rated lowest by customers from the Mechanical, Civil or Industrial Engineering industry.
Sign Up to unlock insights into how customers have ranked New Era Cap's ROI score.
Ranked New Era Cap ROI the Highest
Ranked New Era Cap ROI the Lowest
New Era Cap ROI Score by Gender
Female customers rated New Era Cap's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of New Era Cap.
Male
3.4/5
Female
4/5
New Era Cap ROI Score by Ethnicity
New Era Cap's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of New Era Cap.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 2.5 | Other | 2.5 |
New Era Cap ROI Score by Age
New Era Cap's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of New Era Cap.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.4 | 41-45 | 3.4 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.7 | 51-55 | 2.7 |
56-60 3 | 56-60 | 3 |
61-65 3.4 | 61-65 | 3.4 |
New Era Cap ROI Score by Usage
New Era Cap's ROI score was rated the highest by customers who have used New Era Cap's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
New Era Cap ROI Score by Industry
New Era Cap's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
New Era Cap Pricing vs. Competitors
Compared to its competitors, New Era Cap's ROI score is rated right above Lids, and is preceded by MLB (Major League Baseball).
| COMPANY | Pricing Score | |
|---|---|---|
| Nike | 3.9/5 |
| MLB (Major League Baseball) | 3.7/5 |
| New Era Cap | 3.6/5 |
| Lids | 3.2/5 |
| REAL | 2.9/5 |
Unlock New Era Cap ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full New Era Cap ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, New Era Cap's ROI score is rated right below Crocs.
| COMPANY | Pricing Score | |
|---|---|---|
| Vans | 4/5 |
| Uniqlo | 4/5 |
| Nike | 3.9/5 |
| CHANEL | 3.9/5 |
| Glossier | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Gucci | 3.8/5 |
| Crocs | 3.7/5 |
| New Era Cap | 3.6/5 |
Unlock New Era Cap ROI vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full New Era Cap ROI vs. Companies in Fashion and Beauty data and gain insights into your customers today.
New Era Cap Customer Satisfaction (CSAT)
New Era Cap Customer Satisfaction (CSAT) Score
76 / 100
New Era Cap has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
41%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
6%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into New Era Cap Customer Satisfaction
New Era Cap's Customer Satisfaction score was rated highest by customers who have used New Era Cap's products/services for 2 to 5 Years, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked New Era Cap's Customer Satisfaction.
Ranked New Era Cap Customer Satisfaction the Highest
Ranked New Era Cap Customer Satisfaction the Lowest
New Era Cap Customer Satisfaction Score by Gender
Female customers rated New Era Cap's Customer Satisfaction score 24 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of New Era Cap.
64 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 10% | |
Very Dissatisfied | 23% |
88 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
New Era Cap Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
New Era Cap's Customer Satisfaction (CSAT) score was rated 61% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of New Era Cap.
61 / 100
Very Satisfied
30%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
26%
CSAT according to Hispanic or Latino
New Era Cap's Customer Satisfaction (CSAT) score was rated 88% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of New Era Cap.
88 / 100
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
CSAT according to African American/Black
New Era Cap's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of New Era Cap.
75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
New Era Cap's Customer Satisfaction (CSAT) score was rated 78% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of New Era Cap.
78 / 100
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
11%
CSAT according to Other
New Era Cap's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of New Era Cap.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
New Era Cap Customer Satisfaction Score by Age
New Era Cap's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of New Era Cap.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 88% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 61-65 | 25% |
New Era Cap Customer Satisfaction Score by Usage
New Era Cap's Customer Satisfaction score was rated the highest by customers who have used New Era Cap's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
New Era Cap Customer Satisfaction Score by Industry
New Era Cap's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "New Era Cap Customer Satisfaction Score by Industry",
"text": "New Era Cap's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "New Era Cap's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Accounting",
"groupId": 495,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "New Era Cap's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "New Era Cap's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "New Era Cap's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "New Era Cap's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "New Era Cap's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Mechanical, Civil or Industrial Engineering",
"groupId": 536,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "New Era Cap's Customer Satisfaction score is rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}New Era Cap Customer Satisfaction vs. Competitors
Compared to its competitors, New Era Cap's Customer Satisfaction score is rated right above REAL, and is preceded by Nike.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nike | 86% |
| New Era Cap | 76% |
| REAL | 67% |
| MLB (Major League Baseball) | 66% |
| Lids | 58% |
Unlock New Era Cap Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full New Era Cap Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, New Era Cap's Customer Satisfaction score is rated right below Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Uniqlo | 88% |
| Nike | 86% |
| Vans | 85% |
| American Eagle Outfitters | 82% |
| CHANEL | 80% |
| Glossier | 79% |
| Crocs | 79% |
| Gucci | 79% |
| New Era Cap | 76% |
Unlock New Era Cap Customer Satisfaction vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full New Era Cap Customer Satisfaction vs. Companies in Fashion and Beauty data and gain insights into your customers today.
New Era Cap Customer Service
3.6/5
New Era Cap has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock New Era Cap's overall Customer Service score rated by its users and customers.
About New Era Cap's Customer Service
Address
110 Wall Street, Floor 11, New York City, NY 10005
Website
http://new-cap.us/
Phone Number
+1 (212) 232-0104
Quick Insights into New Era Cap Customer Service
New Era Cap's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked New Era Cap's Customer Service score.
Ranked New Era Cap Customer Service the Highest
Ranked New Era Cap Customer Service the Lowest
New Era Cap Customer Service Score by Gender
Female customers rated New Era Cap's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of New Era Cap.
Male
3.4/5
Female
4.2/5
New Era Cap Customer Service Score by Ethnicity
New Era Cap's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of New Era Cap.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 2.8 | Other | 2.8 |
New Era Cap Customer Service Score by Age
New Era Cap's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of New Era Cap.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.7 | 26-30 | 4.7 |
31-35 4.8 | 31-35 | 4.8 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.3 | 41-45 | 3.3 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.1 | 51-55 | 2.1 |
56-60 2.8 | 56-60 | 2.8 |
61-65 3.1 | 61-65 | 3.1 |
New Era Cap Customer Service Score by Usage
New Era Cap's Customer Service score was rated the highest by customers who have used New Era Cap's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
New Era Cap Customer Service Score by Industry
New Era Cap's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
New Era Cap Customer Service vs. Competitors
Compared to its competitors, New Era Cap's Customer Service score is rated right above Lids, and is preceded by MLB (Major League Baseball).
| COMPANY | Customer Service Score | |
|---|---|---|
| REAL | 4.7/5 |
| Nike | 4.1/5 |
| MLB (Major League Baseball) | 3.9/5 |
| New Era Cap | 3.6/5 |
| Lids | 3.2/5 |
Unlock New Era Cap Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full New Era Cap Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, New Era Cap's Customer Service score is rated right below Crocs.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Uniqlo | 4.1/5 |
| Nike | 4.1/5 |
| Vans | 4.1/5 |
| CHANEL | 4.1/5 |
| American Eagle Outfitters | 4/5 |
| Gucci | 4/5 |
| Crocs | 3.8/5 |
| New Era Cap | 3.6/5 |
Unlock New Era Cap Customer Service vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full New Era Cap Customer Service vs. Companies in Fashion and Beauty data and gain insights into your customers today.
New Era Cap as an Employer
2.5/5
New Era Cap has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
New Era Cap scored a 36 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of New Era Cap would recommend the brand to a friend. ENPS measures how likely New Era Cap employees would recommend working at New Era Cap to a friend.
Net Promoter Score
36
NPS Score
| 60% | Promoters |
|---|---|
| 16% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 31% | Promoters |
|---|---|
| 14% | Passive |
| 55% | Detractors |
Global Ranking Snapshot
New Era Cap is ranked #498 in the Global Top 100 Brands. It ranks just behind Coach and just ahead of Siemens.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
496 |  | Royal Dutch Shell |  | Ben Beurden | Energy and Manufacturing |
497 |  | Coach |  | Todd Kahn | Fashion and Beauty |
498 | | New Era Cap | | Christopher Koch | Fashion and Beauty |
499 |  | Siemens |  | Roland Busch | Energy and Manufacturing |
500 |  | The Cigna Group |  | David Cordani | Health and Wellness |
501 |  | PPG |  | Michael McGarry | Consumer Goods |
502 |  | Infosys |  | Salil Parekh | Tech |
Fashion and Beauty Ranking Snapshot
New Era Cap is ranked #59 in the Fashion and Beauty Industry. It ranks just behind Coach and just ahead of Carter's.
| RANK | COMPANY | Location | |
|---|---|---|---|
57 |  | Spanx | Eau Claire, WI |
58 | | Coach | New York City, NY |
59 | | New Era Cap | New York City, NY |
60 |  | Carter's | Chauncey, GA |
61 |  | Prada | |
62 |  | Lacoste | New York City, NY |
63 |  | Stitch Fix | San Francisco, CA |
