19
NPS
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MLB (Major League Baseball)
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About MLB (Major League Baseball) Brand
Among its major competitors, MLB (Major League Baseball) is ranked in 3rd place for NPS while Orlando Magic is 1st, and National Hockey League is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
MLB (Major League Baseball) Ranking
- #2 / 4 of its competitors
MLB (Major League Baseball) NPS
MLB (Major League Baseball)'s Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether MLB (Major League Baseball)'s customers would recommend using the product based on a scale of -100 to 100.
MLB (Major League Baseball) Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
MLB (Major League Baseball) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 16 | Oct 2023 | 16 |
Jan 2024 16 | Jan 2024 | 16 |
Feb 2024 18 | Feb 2024 | 18 |
Mar 2024 20 | Mar 2024 | 20 |
Apr 2024 20 | Apr 2024 | 20 |
May 2024 22 | May 2024 | 22 |
Oct 2024 22 | Oct 2024 | 22 |
Dec 2024 21 | Dec 2024 | 21 |
Feb 2025 21 | Feb 2025 | 21 |
Aug 2025 19 | Aug 2025 | 19 |
Sep 2025 19 | Sep 2025 | 19 |
Nov 2025 19 | Nov 2025 | 19 |
How Other Brands Compare
MLB (Major League Baseball) is ranked second for NPS among its competitors. Orlando Magic and NFL Network come in first and third, with Bet365 coming in at #4.
MLB (Major League Baseball) |  NFL Network |  Bet365 |  Orlando Magic | |
| Global Ranking | #- | #715 | #- | #- |
| NPS | 19 | 2 | -4 | 34 |
| Valuation Updated every 24 hours for public companies | - | $39.68B | $3.95B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MLB (Major League Baseball) NPS by Gender
Female customers rated MLB (Major League Baseball)'s NPS 80 points higher than Male customers.
Male
6
MLB (Major League Baseball)'s NPS was rated 6 by Male customers on Comparably.
53%
Promoters
0%
Passives
47%
Detractors
Female
86
MLB (Major League Baseball)'s NPS was rated 86 by Female customers on Comparably.
86%
Promoters
14%
Passives
0%
Detractors
MLB (Major League Baseball) NPS by Ethnicity
MLB (Major League Baseball)'s NPS was rated 28 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 28 | Caucasian | 28 |
MLB (Major League Baseball) NPS by Age
MLB (Major League Baseball)'s NPS was rated 70 points by customers ages 18-25 on Comparably.
MLB (Major League Baseball) NPS by Usage
MLB (Major League Baseball)'s NPS was rated 27 points by customers who have used MLB (Major League Baseball)'s products/services for Over 10 Years.
-100
-50
0
50
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| Summary | Usage | Score |
|---|---|---|
Over 10 Years 27 | Over 10 Years | 27 |
MLB (Major League Baseball) NPS vs. Competitors
Compared to its competitors, MLB (Major League Baseball)'s NPS is rated right above NFL Network, and is preceded by National Hockey League.
| COMPANY | NPS Score | |
|---|---|---|
| Orlando Magic | 34 |
 | National Hockey League | 24 |
| MLB (Major League Baseball) | 19 |
| NFL Network | 2 |
 | Sport Lisboa e Benfica Futebol | N/A |
| Bet365 | -4 |
MLB (Major League Baseball) Customer Reviews
Out of the 5 MLB (Major League Baseball) customer reviews 4 were positive and 1 was constructive. MLB (Major League Baseball) customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
MLB (Major League Baseball) Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of MLB (Major League Baseball) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MLB (Major League Baseball) Customer Loyalty Score by Gender
Female customers rated MLB (Major League Baseball)'s Customer Loyalty score 11% higher than Male customers.
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Male
89%
Yes
Female
100%
Yes
MLB (Major League Baseball) Customer Loyalty Score by Ethnicity
MLB (Major League Baseball)'s Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
MLB (Major League Baseball) Customer Loyalty Score by Age
MLB (Major League Baseball)'s Customer Loyalty score was rated 86% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 86% | 18-25 | 86% |
MLB (Major League Baseball) Customer Loyalty Score by Usage
MLB (Major League Baseball)'s Customer Loyalty score was rated 94% by customers who have used MLB (Major League Baseball)'s products/services for Over 10 Years.
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MLB (Major League Baseball) Customer Loyalty vs. Competitors
Compared to its competitors, MLB (Major League Baseball)'s Customer Loyalty score is rated right above NFL Network, and is preceded by National Hockey League.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| National Hockey League | 84% |
| MLB (Major League Baseball) | 76% |
| NFL Network | 75% |
| Bet365 | 72% |
| Orlando Magic | 55% |
| Sport Lisboa e Benfica Futebol | N/A |
Unlock MLB (Major League Baseball) Customer Loyalty vs. Competitors Data
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MLB (Major League Baseball) Product Quality
3.8/5
MLB (Major League Baseball) has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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MLB (Major League Baseball) Product Information
MLB (Major League Baseball)’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.mlb.com
- Company Size
- 51-200 Employees
Quick Insights into MLB (Major League Baseball) Product Quality
MLB (Major League Baseball)'s Product Quality score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked MLB (Major League Baseball) Product Quality the Highest
Ranked MLB (Major League Baseball) Product Quality the Lowest
MLB (Major League Baseball) Product Quality Score by Gender
Female customers rated MLB (Major League Baseball)'s Product Quality score 1 stars higher than Male customers.
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Male
3.5/5
Female
4.5/5
MLB (Major League Baseball) Product Quality Score by Ethnicity
MLB (Major League Baseball)'s Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
MLB (Major League Baseball) Product Quality Score by Age
MLB (Major League Baseball)'s Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
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0
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| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
MLB (Major League Baseball) Product Quality Score by Usage
MLB (Major League Baseball)'s Product Quality score was rated 3.8 stars by customers who have used MLB (Major League Baseball)'s products/services for Over 10 Years.
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MLB (Major League Baseball) Product Quality vs. Competitors
Compared to its competitors, MLB (Major League Baseball)'s Product Quality score is rated right above NFL Network, and is preceded by National Hockey League.
| COMPANY | Product Quality Score | |
|---|---|---|
| Orlando Magic | 4.1/5 |
| National Hockey League | 3.8/5 |
| MLB (Major League Baseball) | 3.8/5 |
| NFL Network | 3.3/5 |
| Bet365 | 3.1/5 |
| Sport Lisboa e Benfica Futebol | N/A |
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MLB (Major League Baseball) Pricing
MLB (Major League Baseball) ROI & Value For Money
3.7/5
MLB (Major League Baseball) has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into MLB (Major League Baseball) ROI
MLB (Major League Baseball)'s ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked MLB (Major League Baseball) ROI the Highest
Ranked MLB (Major League Baseball) ROI the Lowest
MLB (Major League Baseball) ROI Score by Gender
Female customers rated MLB (Major League Baseball)'s ROI score 1.5 stars higher than Male customers.
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Male
3.1/5
Female
4.6/5
MLB (Major League Baseball) ROI Score by Ethnicity
MLB (Major League Baseball)'s ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MLB (Major League Baseball).
0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
MLB (Major League Baseball) ROI Score by Age
MLB (Major League Baseball)'s ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MLB (Major League Baseball).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
MLB (Major League Baseball) ROI Score by Usage
MLB (Major League Baseball)'s ROI score was rated 3.2 stars by customers who have used MLB (Major League Baseball)'s products/services for Over 10 Years.
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MLB (Major League Baseball) Pricing vs. Competitors
Compared to its competitors, MLB (Major League Baseball)'s ROI score is rated right above National Hockey League.
| COMPANY | Pricing Score | |
|---|---|---|
| MLB (Major League Baseball) | 3.7/5 |
| National Hockey League | 3.5/5 |
| NFL Network | 3.2/5 |
| Bet365 | 3.1/5 |
| Orlando Magic | 3/5 |
| Sport Lisboa e Benfica Futebol | N/A |
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MLB (Major League Baseball) Customer Satisfaction (CSAT)
MLB (Major League Baseball) Customer Satisfaction (CSAT) Score
66 / 100
MLB (Major League Baseball) has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
42%
Satisfied
24%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
5%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MLB (Major League Baseball) Customer Satisfaction
MLB (Major League Baseball)'s Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked MLB (Major League Baseball) Customer Satisfaction the Highest
Ranked MLB (Major League Baseball) Customer Satisfaction the Lowest
MLB (Major League Baseball) Customer Satisfaction Score by Gender
Female customers rated MLB (Major League Baseball)'s Customer Satisfaction score 25 points higher than Male customers.
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55 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 27% | |
Dissatisfied | 18% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
MLB (Major League Baseball) Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MLB (Major League Baseball) Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
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55 / 100
Very Satisfied
28%
Satisfied
27%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
18%
Very Dissatisfied
0%
MLB (Major League Baseball) Customer Satisfaction Score by Age
MLB (Major League Baseball)'s Customer Satisfaction score was rated 88 points by customers ages 18-25 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 88% |
MLB (Major League Baseball) Customer Satisfaction Score by Usage
MLB (Major League Baseball)'s Customer Satisfaction score was rated 73 points by customers who have used MLB (Major League Baseball)'s products/services for Over 10 Years.
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MLB (Major League Baseball) Customer Satisfaction vs. Competitors
Compared to its competitors, MLB (Major League Baseball)'s Customer Satisfaction score is rated right above Bet365, and is preceded by National Hockey League.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Orlando Magic | 100% |
| National Hockey League | 73% |
| MLB (Major League Baseball) | 66% |
| Bet365 | 58% |
| NFL Network | 47% |
| Sport Lisboa e Benfica Futebol | 0% |
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MLB (Major League Baseball) Customer Service
3.9/5
MLB (Major League Baseball) has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About MLB (Major League Baseball)'s Customer Service
Address
1778 N Park Ave, New York City, NY 10167
Website
http://www.mlb.com
Phone Number
407-645-4652
Quick Insights into MLB (Major League Baseball) Customer Service
MLB (Major League Baseball)'s Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked MLB (Major League Baseball) Customer Service the Highest
Ranked MLB (Major League Baseball) Customer Service the Lowest
MLB (Major League Baseball) Customer Service Score by Gender
Female customers rated MLB (Major League Baseball)'s Customer Service score 1.1 stars higher than Male customers.
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Male
3.3/5
Female
4.4/5
MLB (Major League Baseball) Customer Service Score by Ethnicity
MLB (Major League Baseball)'s Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
MLB (Major League Baseball) Customer Service Score by Age
MLB (Major League Baseball)'s Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
MLB (Major League Baseball) Customer Service Score by Usage
MLB (Major League Baseball)'s Customer Service score was rated 3.3 stars by customers who have used MLB (Major League Baseball)'s products/services for Over 10 Years.
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MLB (Major League Baseball) Customer Service vs. Competitors
Compared to its competitors, MLB (Major League Baseball)'s Customer Service score is rated right above National Hockey League, and is preceded by Orlando Magic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Orlando Magic | 5/5 |
| MLB (Major League Baseball) | 3.9/5 |
| National Hockey League | 3.3/5 |
| NFL Network | 3.2/5 |
| Bet365 | 2.9/5 |
| Sport Lisboa e Benfica Futebol | N/A |
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MLB (Major League Baseball) as an Employer
3.5/5
MLB (Major League Baseball) has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
CEO of MLB (Major League Baseball)
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
MLB (Major League Baseball) scored a 19 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of MLB (Major League Baseball) would recommend the brand to a friend. ENPS measures how likely MLB (Major League Baseball) employees would recommend working at MLB (Major League Baseball) to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 48% | Promoters |
|---|---|
| 43% | Passive |
| 9% | Detractors |
