-4
NPS
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Bet365
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About Bet365 Brand
bet365 are one of the world (TM)s leading online gambling groups providing Sports Betting, Financials, Casino, Poker, Games and Bingo.
Brand at a Glance
72%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
Bet365 NPS
Bet365's Net Promoter Score (NPS) is a -4 with 43% Promoters, 10% Passives, and 47% Detractors. Net Promoter Score tracks whether Bet365's customers would recommend using the product based on a scale of -100 to 100.
Bet365 Overall NPS
| 43% | Promoters |
|---|---|
| 10% | Passives |
| 47% | Detractors |
Bet365 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -13 | Apr 2024 | -13 |
May 2024 -6 | May 2024 | -6 |
Jul 2024 -7 | Jul 2024 | -7 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2024 -9 | Sep 2024 | -9 |
Oct 2024 -8 | Oct 2024 | -8 |
Nov 2024 -5 | Nov 2024 | -5 |
May 2025 -8 | May 2025 | -8 |
Aug 2025 -12 | Aug 2025 | -12 |
Sep 2025 -11 | Sep 2025 | -11 |
Oct 2025 -7 | Oct 2025 | -7 |
Jan 2026 -3 | Jan 2026 | -3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bet365 NPS by Gender
Female customers rated Bet365's NPS 103 points higher than Male customers.
Male
-28
Bet365's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
75
Bet365's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Bet365 NPS by Ethnicity
Bet365's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Other 100 | Other | 100 |
Bet365 NPS by Age
Bet365's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Bet365 NPS by Usage
Bet365's NPS was rated the highest by customers who have used Bet365's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Bet365 Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Bet365 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bet365 Customer Loyalty Score by Gender
Male customers rated Bet365's Customer Loyalty score 9% higher than Female customers.
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Male
87%
Yes
Female
78%
Yes
Bet365 Customer Loyalty Score by Ethnicity
Bet365's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bet365.
82
out of 100
Caucasian
100
out of 100
Other
Bet365 Customer Loyalty Score by Age
Bet365's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bet365.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
36-40 78% | 36-40 | 78% |
Bet365 Customer Loyalty Score by Usage
Bet365's Customer Loyalty score was rated the highest by customers who have used Bet365's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bet365 Customer Loyalty Score by Industry
Bet365's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Bet365 Product Quality
3.1/5
Bet365 has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Bet365 Product Information
Bet365’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bet365's product the highest.
- Website
- http://www.bet365.com
- Company Size
- 5,001-10,000 Employees
Industry
Gaming
Social
Quick Insights into Bet365 Product Quality
Bet365's Product Quality score was rated highest by customers who have used Bet365's products/services for 2 to 5 Years, and rated lowest by customers ages 18-25.
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Ranked Bet365 Product Quality the Highest
Ranked Bet365 Product Quality the Lowest
Bet365 Product Quality Score by Gender
Female customers rated Bet365's Product Quality score 0.5 stars higher than Male customers.
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Male
2.7/5
Female
3.2/5
Bet365 Product Quality Score by Ethnicity
Bet365's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bet365.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Other 3 | Other | 3 |
Bet365 Product Quality Score by Age
Bet365's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bet365.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
36-40 3 | 36-40 | 3 |
Bet365 Product Quality Score by Usage
Bet365's Product Quality score was rated the highest by customers who have used Bet365's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bet365 Product Quality Score by Industry
Bet365's Product Quality score was rated 3.4 stars by Tech industry customers.
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Bet365 Pricing
Bet365 ROI & Value For Money
3.1/5
Bet365 has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Bet365 Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Bet365 ROI
Bet365's ROI score was rated highest by Female customers, and rated lowest by customers who have used Bet365's products/services for Less than 1 Year.
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Ranked Bet365 ROI the Highest
Ranked Bet365 ROI the Lowest
Bet365 ROI Score by Gender
Female customers rated Bet365's ROI score 1.7 stars higher than Male customers.
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Male
2/5
Female
3.7/5
Bet365 ROI Score by Ethnicity
Bet365's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bet365.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 3 | Other | 3 |
Bet365 ROI Score by Age
Bet365's ROI score was rated 3.1 stars by customers ages 18-25 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bet365.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
36-40 3.1 | 36-40 | 3.1 |
Bet365 ROI Score by Usage
Bet365's ROI score was rated the highest by customers who have used Bet365's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bet365 ROI Score by Industry
Bet365's ROI score was rated 3.2 stars by Tech industry customers.
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Bet365 Customer Satisfaction (CSAT)
Bet365 Customer Satisfaction (CSAT) Score
58 / 100
Bet365 has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bet365 Customer Satisfaction
Bet365's Customer Satisfaction score was rated highest by customers who have used Bet365's products/services for 2 to 5 Years, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Bet365 Customer Satisfaction.
Ranked Bet365 Customer Satisfaction the Highest
Ranked Bet365 Customer Satisfaction the Lowest
Bet365 Customer Satisfaction Score by Gender
Male customers rated Bet365's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bet365.
67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 16% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Bet365 Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bet365 Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Bet365 Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bet365.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Bet365 Customer Satisfaction Score by Age
Bet365's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bet365.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 36-40 | 50% |
Bet365 Customer Satisfaction Score by Usage
Bet365's Customer Satisfaction score was rated the highest by customers who have used Bet365's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Bet365 Customer Satisfaction Score by Industry
Bet365's Customer Satisfaction score was rated 80 points by Tech industry customers.
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{
"title": "Bet365 Customer Satisfaction Score by Industry",
"text": "Bet365's Customer Satisfaction score was rated 80 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Bet365's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
}
]
}Bet365 Customer Service
2.9/5
Bet365 has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Bet365's Customer Service
Address
Egg Harbor, WI United States of America
Website
http://www.bet365.com
Phone Number
08000-288-365
Quick Insights into Bet365 Customer Service
Bet365's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Bet365's products/services for Less than 1 Year.
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Ranked Bet365 Customer Service the Highest
Ranked Bet365 Customer Service the Lowest
Bet365 Customer Service Score by Gender
Female customers rated Bet365's Customer Service score 1.6 stars higher than Male customers.
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Male
2.5/5
Female
4.1/5
Bet365 Customer Service Score by Ethnicity
Bet365's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bet365.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 3.8 | Other | 3.8 |
Bet365 Customer Service Score by Age
Bet365's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bet365.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
36-40 3.9 | 36-40 | 3.9 |
Bet365 Customer Service Score by Usage
Bet365's Customer Service score was rated the highest by customers who have used Bet365's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bet365 Customer Service Score by Industry
Bet365's Customer Service score was rated 3.2 stars by Tech industry customers.
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Consumer vs. Employees
Bet365 scored a -4 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Bet365 would recommend the brand to a friend. ENPS measures how likely Bet365 employees would recommend working at Bet365 to a friend.
Net Promoter Score
-4
NPS Score
| 43% | Promoters |
|---|---|
| 10% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 21% | Promoters |
|---|---|
| 16% | Passive |
| 63% | Detractors |
