34
NPS
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Orlando Magic
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About Orlando Magic's Brand
Brand at a Glance
55%
Customer Loyalty
4.1/5
Product Quality
3/5
Pricing
5/5
Customer Service
Orlando Magic NPS
Orlando Magic's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Orlando Magic's customers would recommend using the product based on a scale of -100 to 100.
Orlando Magic Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Orlando Magic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
Aug 2023 33 | Aug 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orlando Magic Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Orlando Magic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Orlando Magic Product Quality
4.1/5
Orlando Magic has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Orlando Magic's overall Product Quality score rated by its users and customers.
Orlando Magic Product Information
Orlando Magic’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.nba.com/magic/
Industry
Tech
Sports
Orlando Magic Pricing
Orlando Magic ROI & Value For Money
3/5
Orlando Magic has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Orlando Magic Customer Satisfaction (CSAT)
Orlando Magic Customer Satisfaction (CSAT) Score
100 / 100
Orlando Magic has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Orlando Magic Customer Service
5/5
Orlando Magic has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Orlando Magic's Customer Service
Address
400 W Church St,
Website
http://www.nba.com/magic/
Phone Number
407-896-2442
Consumer vs. Employees
Orlando Magic scored a 34 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Orlando Magic would recommend the brand to a friend. ENPS measures how likely Orlando Magic employees would recommend working at Orlando Magic to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
