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Stitch Fix is

Ranked

#63

Fashion and Beauty Brands

Brand Page

Stitch Fix

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Stitch Fix

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Stitch Fix is ranked #63 in Fashion and Beauty Brands

About Stitch Fix's Brand

It’s our vision to transform the way people find what they love by combining technology with the creative touch of style experts. The Stitch Fix experience is not merely curated—it’s truly personalized to each client we style. We are changing the way people get dressed and are committed to inspiring everyone to feel their most confident selves. We’re disrupting the future of retail with the precision of data science by combining it with human instinct to find pieces that fit our client’s unique style. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. This results in a simple, yet powerful offering to our customers and a successful, growing business serving millions of men, women and kids throughout the US and UK. We believe we are only scratching the surface and are looking for incredible people like you to help us boldly create our future. Find a career that looks good on you—apply today! Stitch Fix’s brand is ranked #645 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Stitch Fix. When compared to other organizations within the Fashion and Beauty industry, Stitch Fix is ranked #63. Among its major competitors, Stitch Fix is ranked in 6th place for NPS while Daily Harvest is 1st, and Trunk Club is 2nd.Their current market cap is $3.36B

Brand at a Glance

63%

Customer Loyalty

3.9/5

Product Quality

3.6/5

Pricing

3.9/5

Customer Service

Stitch Fix CMO

Deirdre Findlay

Deirdre Findlay serves as the Chief Marketing Officer of Stitch Fix. Deirdre started at Stitch Fix in May of 2018. Deirdre currently resides in the San Francisco Bay Area.

Stitch Fix Ranking

^#645 in Global Best Brands
^#63 in Fashion and Beauty
^#4 / 4 of its competitors

Stitch Fix NPS

Stitch Fix's Net Promoter Score (NPS) is a 16 with 52% Promoters, 12% Passives, and 36% Detractors. Net Promoter Score tracks whether Stitch Fix's customers would recommend using the product based on a scale of -100 to 100.

Stitch Fix Overall NPS

NPS

52%	Promoters
12%	Passives
36%	Detractors

Stitch Fix NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2023 12	Oct 2023	12
Nov 2023 10	Nov 2023	10
Dec 2023 10	Dec 2023	10
Feb 2024 12	Feb 2024	12
Mar 2024 12	Mar 2024	12
Apr 2024 12	Apr 2024	12
May 2024 14	May 2024	14
Mar 2025 14	Mar 2025	14
Apr 2025 14	Apr 2025	14
Jun 2025 15	Jun 2025	15
Jul 2025 14	Jul 2025	14
Nov 2025 14	Nov 2025	14

How Other Brands Compare

Stitch Fix is ranked #4 for NPS among its competitors. Trunk Club and Canva come in first and second, with Netflix coming in at third. Among those competitors, it is the third most valued company behind Netflix.

	Stitch Fix	Netflix	Trunk Club	Canva
Global Ranking	#645	#4	#-	#-
NPS	16	43	56	55
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$3.36B	$230.47B	$5.97B	$1.84B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Stitch Fix NPS by Gender

Male customers rated Stitch Fix's NPS 8 points higher than Female customers.

Male

Stitch Fix's NPS was rated 28 by Male customers on Comparably.

55%

Promoters

18%

Passives

27%

Detractors

Female

Stitch Fix's NPS was rated 20 by Female customers on Comparably.

54%

Promoters

12%

Passives

34%

Detractors

Stitch Fix NPS by Ethnicity

Stitch Fix's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 12	Caucasian	12
African American/Black 33	African American/Black	33
Asian or Pacific Islander 0	Asian or Pacific Islander	0

Stitch Fix NPS by Age

Stitch Fix's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

66%

17%

26-30

60%

20%

31-35

67%

33%

36-40

45%

10%

45%

41-45

44%

12%

44%

46-50

60%

40%

56-60

67%

33%

Stitch Fix NPS by Usage

Stitch Fix's NPS was rated the highest by customers who have used Stitch Fix's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 13	Less than 1 Year	13
1 to 2 Years 7	1 to 2 Years	7
2 to 5 Years 30	2 to 5 Years	30
5 to 10 Years 34	5 to 10 Years	34

Stitch Fix NPS vs. Competitors

Compared to its competitors, Stitch Fix's NPS is rated right above Blue Apron, and is preceded by Rent the Runway.

COMPANY		NPS Score
	Daily Harvest	57
	Trunk Club	56
	Canva	55
	Netflix	43
	Rent the Runway	26
	Stitch Fix	16
	Blue Apron	10
	ThredUP	4
	Le Tote	N/A
	DailyLook	N/A
	Wantable	-100

Stitch Fix NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Stitch Fix's NPS is rated right below Gucci.

COMPANY		NPS Score
	Nike	48
	Vans	47
	American Eagle Outfitters	44
	Uniqlo	40
	CHANEL	39
	Glossier	38
	Crocs	34
	Gucci	31
	Stitch Fix	16

Stitch Fix Customer Reviews

Out of the 12 Stitch Fix customer reviews 10 were positive and 2 were constructive. Stitch Fix customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Stitch Fix Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Stitch Fix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

63%

37%

Stitch Fix Customer Loyalty Score by Gender

Male customers rated Stitch Fix's Customer Loyalty score 4% higher than Female customers.

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Male

73%

Yes

Female

69%

Yes

Stitch Fix Customer Loyalty Score by Ethnicity

Stitch Fix's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

Stitch Fix Customer Loyalty Score by Age

Stitch Fix's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 64%	26-30	64%
31-35 85%	31-35	85%
36-40 64%	36-40	64%
41-45 50%	41-45	50%
46-50 64%	46-50	64%
56-60 100%	56-60	100%

Stitch Fix Customer Loyalty Score by Usage

Stitch Fix's Customer Loyalty score was rated the highest by customers who have used Stitch Fix's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	61%
1 to 2 Years	72%
2 to 5 Years	72%
5 to 10 Years	70%

Stitch Fix Customer Loyalty Score by Industry

Stitch Fix's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.

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Tech	70%
Accounting	78%
Education	70%
Healthcare, Hospitals and Medicine	82%
Retail	85%

Stitch Fix Customer Loyalty vs. Competitors

Compared to its competitors, Stitch Fix's Customer Loyalty score is rated right above Wantable, and is preceded by Blue Apron.

COMPANY		Customer Loyalty Score
	Canva	87%
	Netflix	87%
	Daily Harvest	81%
	ThredUP	76%
	Trunk Club	73%
	Rent the Runway	72%
	Blue Apron	66%
	Stitch Fix	63%
	Wantable	10%
	Le Tote	N/A
	DailyLook	N/A

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Stitch Fix's Customer Loyalty score is rated right below Gucci.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Vans	85%
	Nike	83%
	Uniqlo	81%
	CHANEL	79%
	Crocs	79%
	Glossier	77%
	Gucci	76%
	Stitch Fix	63%

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Stitch Fix Product Quality

3.9/5

Stitch Fix has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Stitch Fix Product Information

Stitch Fix’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Stitch Fix's product the highest. Reviewers from the Education industry rated Stitch Fix the lowest at 3.

Website: http://www.stitchfix.com

Company Size: 5,001-10,000 Employees

Industry

Retail

Quick Insights into Stitch Fix Product Quality

Stitch Fix's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Education industry.

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Ranked Stitch Fix Product Quality the Highest

26-30	4.8
Healthcare, Hospitals and Medicine	4.8
Male	4.2

Ranked Stitch Fix Product Quality the Lowest

Caucasian	3.8
56-60	3.5
Education	3

Stitch Fix Product Quality Score by Gender

Male customers rated Stitch Fix's Product Quality score 0.3 stars higher than Female customers.

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Male

4.2/5

Female

3.9/5

Stitch Fix Product Quality Score by Ethnicity

Stitch Fix's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9

Stitch Fix Product Quality Score by Age

Stitch Fix's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 4.8	26-30	4.8
31-35 4.4	31-35	4.4
36-40 3.6	36-40	3.6
41-45 3.6	41-45	3.6
46-50 4.3	46-50	4.3
56-60 3.5	56-60	3.5

Stitch Fix Product Quality Score by Usage

Stitch Fix's Product Quality score was rated the highest by customers who have used Stitch Fix's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	4
2 to 5 Years	3.8
5 to 10 Years	3.8

Stitch Fix Product Quality Score by Industry

Stitch Fix's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.

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Tech	3.9
Accounting	4.7
Education	3
Healthcare, Hospitals and Medicine	4.8
Retail	3.9

Stitch Fix Product Quality vs. Competitors

Compared to its competitors, Stitch Fix's Product Quality score is rated right above Blue Apron, and is preceded by Netflix.

COMPANY		Product Quality Score
	Trunk Club	4.3/5
	Canva	4.3/5
	Netflix	4.2/5
	Stitch Fix	3.9/5
	Blue Apron	3.9/5
	Rent the Runway	3.7/5
	ThredUP	3.6/5
	Daily Harvest	3.4/5
	Wantable	1.5/5
	Le Tote	N/A
	DailyLook	N/A

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Stitch Fix's Product Quality score is rated right below Crocs.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	Nike	4.3/5
	Vans	4.3/5
	Glossier	4.3/5
	CHANEL	4.2/5
	American Eagle Outfitters	4.2/5
	Gucci	4.2/5
	Crocs	4.1/5
	Stitch Fix	3.9/5

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Stitch Fix Pricing

Stitch Fix ROI & Value For Money

3.6/5

Stitch Fix has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Stitch Fix Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Education industry think that they had the lowest ROI from Stitch Fix.

Quick Insights into Stitch Fix ROI

Stitch Fix's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 36-40.

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Ranked Stitch Fix ROI the Highest

Accounting	4.6
31-35	4.2
1 to 2 Years	3.8

Ranked Stitch Fix ROI the Lowest

Caucasian	3.5
5 to 10 Years	3.3
36-40	3.2

Stitch Fix ROI Score by Gender

Male customers rated Stitch Fix's ROI score 0.1 stars higher than Female customers.

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Male

3.7/5

Female

3.6/5

Stitch Fix ROI Score by Ethnicity

Stitch Fix's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6

Stitch Fix ROI Score by Age

Stitch Fix's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 4	18-25	4
26-30 3.9	26-30	3.9
31-35 4.2	31-35	4.2
36-40 3.2	36-40	3.2
41-45 3.7	41-45	3.7
46-50 3.8	46-50	3.8
56-60 3.3	56-60	3.3

Stitch Fix ROI Score by Usage

Stitch Fix's ROI score was rated the highest by customers who have used Stitch Fix's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.8
2 to 5 Years	3.6
5 to 10 Years	3.3

Stitch Fix ROI Score by Industry

Stitch Fix's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	3.6
Accounting	4.6
Education	3.6
Healthcare, Hospitals and Medicine	4.2
Retail	3.6

Stitch Fix Pricing vs. Competitors

Compared to its competitors, Stitch Fix's ROI score is rated right above ThredUP, and is preceded by Rent the Runway.

COMPANY		Pricing Score
	Trunk Club	4.3/5
	Canva	4.2/5
	Netflix	4/5
	Daily Harvest	3.8/5
	Blue Apron	3.7/5
	Rent the Runway	3.7/5
	Stitch Fix	3.6/5
	ThredUP	3.3/5
	Wantable	1.5/5
	Le Tote	N/A
	DailyLook	N/A

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Stitch Fix's ROI score is rated right below Crocs.

COMPANY		Pricing Score
	Vans	4/5
	Uniqlo	4/5
	Nike	3.9/5
	CHANEL	3.9/5
	Glossier	3.9/5
	American Eagle Outfitters	3.8/5
	Gucci	3.8/5
	Crocs	3.7/5
	Stitch Fix	3.6/5

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Stitch Fix Customer Satisfaction (CSAT)

Stitch Fix Customer Satisfaction (CSAT) Score

70 / 100

Stitch Fix has an overall Customer Satisfaction score of 70 rated by its users and customers.

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Very Satisfied	47%
Satisfied	23%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	7%
Very Dissatisfied	7%

Very Satisfied

47%

Satisfied

23%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Stitch Fix Customer Satisfaction

Stitch Fix's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.

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Ranked Stitch Fix Customer Satisfaction the Highest

18-25	100%
Healthcare, Hospitals and Medicine	100%
African American/Black	83%

Ranked Stitch Fix Customer Satisfaction the Lowest

2 to 5 Years	56%
Tech	50%
36-40	25%

Stitch Fix Customer Satisfaction Score by Gender

Male customers rated Stitch Fix's Customer Satisfaction score 13 points higher than Female customers.

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80 / 100

Male

	Very Satisfied	40%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	0%
	Very Dissatisfied	0%

67 / 100

Female

	Very Satisfied	50%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	12%
	Very Dissatisfied	13%

Stitch Fix Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Stitch Fix's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.

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63 / 100

Very Satisfied	47%
Satisfied	16%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	10%
Very Dissatisfied	11%

Very Satisfied

47%

Satisfied

16%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

10%

Very Dissatisfied

11%

CSAT according to African American/Black

Stitch Fix's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.

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83 / 100

Very Satisfied	33%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

33%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to Asian or Pacific Islander

Stitch Fix's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

Stitch Fix Customer Satisfaction Score by Age

Stitch Fix's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

100%

36-40

25%

41-45

56%

46-50

100%

Stitch Fix Customer Satisfaction Score by Usage

Stitch Fix's Customer Satisfaction score was rated the highest by customers who have used Stitch Fix's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	78
1 to 2 Years	70
2 to 5 Years	56

Stitch Fix Customer Satisfaction Score by Industry

Stitch Fix's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech	50
Healthcare, Hospitals and Medicine	100
Retail	67

Stitch Fix Customer Satisfaction vs. Competitors

Compared to its competitors, Stitch Fix's Customer Satisfaction score is rated right above ThredUP, and is preceded by Rent the Runway.

COMPANY		Customer Satisfaction (CSAT) Score
	Trunk Club	100%
	Canva	92%
	Netflix	85%
	Blue Apron	77%
	Rent the Runway	76%
	Stitch Fix	70%
	ThredUP	66%
	Daily Harvest	50%
	Wantable	0%
	Le Tote	0%
	DailyLook	0%

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Stitch Fix's Customer Satisfaction score is rated right below Gucci.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	Nike	86%
	Vans	85%
	American Eagle Outfitters	82%
	CHANEL	80%
	Glossier	79%
	Crocs	79%
	Gucci	79%
	Stitch Fix	70%

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Stitch Fix Customer Service

3.9/5

Stitch Fix has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Stitch Fix's Customer Service

Address

1 Montgomery Tower, San Francisco, CA 94104

Website

http://www.stitchfix.com

Phone Number

+1-415-386-3850

Stitch Fix's Social Links

Quick Insights into Stitch Fix Customer Service

Stitch Fix's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Stitch Fix's products/services for 5 to 10 Years.

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Ranked Stitch Fix Customer Service the Highest

Accounting	4.7
18-25	4.4
2 to 5 Years	4.3

Ranked Stitch Fix Customer Service the Lowest

Education	3.6
56-60	3.5
5 to 10 Years	2.8

Stitch Fix Customer Service Score by Gender

Male customers rated Stitch Fix's Customer Service score 0.2 stars higher than Female customers.

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Male

4.2/5

Female

4/5

Stitch Fix Customer Service Score by Ethnicity

Stitch Fix's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4	Caucasian	4
African American/Black 4	African American/Black	4
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6

Stitch Fix Customer Service Score by Age

Stitch Fix's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4.4	18-25	4.4
26-30 4.2	26-30	4.2
31-35 4.4	31-35	4.4
36-40 3.7	36-40	3.7
41-45 4.3	41-45	4.3
46-50 4.3	46-50	4.3
56-60 3.5	56-60	3.5

Stitch Fix Customer Service Score by Usage

Stitch Fix's Customer Service score was rated the highest by customers who have used Stitch Fix's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	4
2 to 5 Years	4.3
5 to 10 Years	2.8

Stitch Fix Customer Service Score by Industry

Stitch Fix's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.

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Tech	4.1
Accounting	4.7
Education	3.6
Healthcare, Hospitals and Medicine	4.5
Retail	3.7

Stitch Fix Customer Service vs. Competitors

Compared to its competitors, Stitch Fix's Customer Service score is rated right above Blue Apron, and is preceded by Netflix.

COMPANY		Customer Service Score
	Trunk Club	4.2/5
	Netflix	4/5
	Stitch Fix	3.9/5
	Blue Apron	3.9/5
	Daily Harvest	3.8/5
	Rent the Runway	3.8/5
	Canva	3.6/5
	ThredUP	3.2/5
	Wantable	1.5/5
	Le Tote	N/A
	DailyLook	N/A

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Stitch Fix's Customer Service score is rated right above Crocs, and is preceded by Gucci.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Uniqlo	4.1/5
	Nike	4.1/5
	Vans	4.1/5
	CHANEL	4.1/5
	American Eagle Outfitters	4/5
	Gucci	4/5
	Stitch Fix	3.9/5
	Crocs	3.8/5

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Stitch Fix as an Employer

2.9/5

Stitch Fix has a 2.9/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Stitch Fix

Elizabeth Spaulding

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Stitch Fix scored a 16 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Stitch Fix would recommend the brand to a friend. ENPS measures how likely Stitch Fix employees would recommend working at Stitch Fix to a friend.

Net Promoter Score

NPS Score

52%	Promoters
12%	Passive
36%	Detractors

Employee Net Promoter Score

-20

eNPS Score

33%	Promoters
14%	Passive
53%	Detractors

Global Ranking Snapshot

Stitch Fix is ranked #645 in the Global Top 100 Brands. It ranks just behind Sally Beauty and just ahead of Zwift.

RANK			INDUSTRY
643	23andMe	Anne Wojcicki	Health and Wellness
644	Sally Beauty	Christian Brickman	Retail
645	Stitch Fix	Elizabeth Spaulding	Fashion and Beauty
646	Zwift	Eric Min	Tech
647	MasterClass	David Rogier	Media and Entertainment
648	Boxed	Chieh Huang	Retail
649	Philz Coffee	Jacob Jaber	Retail

Fashion and Beauty Ranking Snapshot

Stitch Fix is ranked #63 in the Fashion and Beauty Industry. It ranks just behind Lacoste and just ahead of Tommy Bahama.

RANK		Location
61	Prada
62	Lacoste	New York City, NY
63	Stitch Fix	San Francisco, CA
64	Tommy Bahama	Seattle, WA
65	Urban Decay Cosmetics	Newport Beach, CA
66	Benefit Cosmetics	San Francisco, CA
67	ipsy	San Mateo, CA