Benefit Cosmetics NPS & Customer Reviews | Comparably
Benefit Cosmetics is
Ranked
#66
in
Fashion and Beauty Brands
Brand Page
Benefit Cosmetics
Marketing or Exec? Claim Your Free Account

Benefit Cosmetics is ranked #66 in Fashion and Beauty Brands

About Benefit Cosmetics' Brand

Instant beauty solutions, irreverent names and creative packaging Benefit Cosmetics knows makeup doesn’t have to be serious to look good. Benefit Cosmetics’s brand is ranked #716 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Benefit Cosmetics. When compared to other organizations within the Fashion and Beauty industry, Benefit Cosmetics is ranked #66. Among its major competitors, Benefit Cosmetics is ranked in 5th place for NPS while Clinique is 1st, and Urban Decay Cosmetics is 2nd.Their current valuation is $452.13M

Brand at a Glance

82%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service

Benefit Cosmetics Ranking

Benefit Cosmetics NPS

Benefit Cosmetics's Net Promoter Score (NPS) is a 24 with 51% Promoters, 22% Passives, and 27% Detractors. Net Promoter Score tracks whether Benefit Cosmetics's customers would recommend using the product based on a scale of -100 to 100.

Benefit Cosmetics Overall NPS

24
NPS
51%Promoters
22%Passives
27%Detractors
Benefit Cosmetics Overall NPS

Benefit Cosmetics NPS Trend

-100
-50
0
50
100
Jan 2024
23
Jan 202423
Feb 2024
22
Feb 202422
Mar 2024
24
Mar 202424
Apr 2024
24
Apr 202424
Jun 2024
23
Jun 202423
Aug 2024
22
Aug 202422
Oct 2024
24
Oct 202424
Nov 2024
22
Nov 202422
Dec 2024
23
Dec 202423
Apr 2025
21
Apr 202521
May 2025
23
May 202523
Feb 2026
24
Feb 202624

How Other Brands Compare

Benefit Cosmetics is ranked #4 for NPS among its competitors. Urban Decay Cosmetics and SEPHORA come in first and second, with MAC Cosmetics coming in at third. Among those competitors, it is the lowest valued company.

Benefit Cosmetics' Logo
Benefit Cosmetics
SEPHORA's Logo
SEPHORA
MAC Cosmetics' Logo
MAC Cosmetics
Urban Decay Cosmetics' Logo
Urban Decay Cosmetics
Global Ranking#716#59#74#710
NPS24353137
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutral-
Valuation Updated every 24 hours for public companies$452.13M---

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Benefit Cosmetics NPS by Gender

Benefit Cosmetics's NPS was rated 21 by Female customers on Comparably.

Female

21

Benefit Cosmetics's NPS was rated 21 by Female customers on Comparably.

50%
Promoters
21%
Passives
29%
Detractors

Male

N/A

Benefit Cosmetics's NPS is not yet rated by Male customers.

0%
Promoters
0%
Passives
0%
Detractors

Benefit Cosmetics NPS by Ethnicity

Benefit Cosmetics's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
-1
Caucasian-1
Hispanic or Latino
67
Hispanic or Latino67
Asian or Pacific Islander
34
Asian or Pacific Islander34

Benefit Cosmetics NPS by Age

Benefit Cosmetics's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

0
20
40
60
80
100
Promoters
56%
Passives
22%
Detractors
22%
18-2556%22%22%
Promoters
33%
Passives
34%
Detractors
33%
36-4033%34%33%
Promoters
100%
Passives
0%
Detractors
0%
41-45100%0%0%
Promoters
50%
Passives
50%
Detractors
0%
46-5050%50%0%

Benefit Cosmetics NPS by Usage

Benefit Cosmetics's NPS was rated the highest by customers who have used Benefit Cosmetics's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
1 to 2 Years
-51
1 to 2 Years-51
2 to 5 Years
67
2 to 5 Years67
5 to 10 Years
29
5 to 10 Years29
Over 10 Years
100
Over 10 Years100

Benefit Cosmetics NPS vs. Competitors

Compared to its competitors, Benefit Cosmetics's NPS is rated right below MAC Cosmetics.

Benefit Cosmetics NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Benefit Cosmetics's NPS is rated right below Gucci.

Benefit Cosmetics Customer Reviews

Out of the 10 Benefit Cosmetics customer reviews 8 were positive and 2 were constructive. Benefit Cosmetics customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
I love benefit's branding. It's attractive and not intimidating despite it being a more expensive brand. I only use the brow pencil, but I continue to purchase it because I know it's precise and it works. I just wish when the pencil is almost out the product didn't call out
What do you value most about this brand?
Great brow services and products
What do you value most about this brand?
it's fun and really works
What do you value most about this brand?
nice good very good wow
What do you value most about this brand?
it works really well for me

Benefit Cosmetics Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Benefit Cosmetics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

82
82%
18
18%
Benefit Cosmetics Customer Loyalty

Benefit Cosmetics Customer Loyalty Score by Gender

Benefit Cosmetics's Customer Loyalty score was rated 85 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Benefit Cosmetics.
Female
85%
Yes
Male
N/A
Yes

Benefit Cosmetics Customer Loyalty Score by Ethnicity

Benefit Cosmetics's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Benefit Cosmetics.
74
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
Asian or Pacific Islander

Benefit Cosmetics Customer Loyalty Score by Age

Benefit Cosmetics's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Benefit Cosmetics.
0
20%
40%
60%
80%
100%
18-25
90%
18-2590%
36-40
100%
36-40100%
41-45
100%
41-45100%
46-50
100%
46-50100%

Benefit Cosmetics Customer Loyalty Score by Usage

Benefit Cosmetics's Customer Loyalty score was rated the highest by customers who have used Benefit Cosmetics's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

1 to 2 Years
85%
2 to 5 Years
90%
5 to 10 Years
74%
Over 10 Years
100%

Benefit Cosmetics Customer Loyalty Score by Industry

Benefit Cosmetics's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
78%
Accounting
100%
Marketing, Advertising and Research
100%

Benefit Cosmetics Customer Loyalty vs. Competitors

Compared to its competitors, Benefit Cosmetics's Customer Loyalty score is rated right above SEPHORA, and is preceded by Clinique.

COMPANYCustomer Loyalty Score
Urban Decay Cosmetics90%
Clinique82%
Benefit Cosmetics82%
SEPHORA80%
MAC Cosmetics80%

Unlock Benefit Cosmetics Customer Loyalty vs. Competitors Data

Benefit Cosmetics' Logo
VS
Urban Decay Cosmetics' Logo
Clinique's Logo
SEPHORA's Logo
MAC Cosmetics' Logo

Sign Up for Brand Profile PRO to get the full Benefit Cosmetics Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Benefit Cosmetics's Customer Loyalty score is rated right above Uniqlo, and is preceded by Nike.

COMPANYCustomer Loyalty Score
American Eagle Outfitters87%
Vans85%
Nike83%
Benefit Cosmetics82%
Uniqlo81%
CHANEL79%
Crocs79%
Glossier77%
Gucci76%

Unlock Benefit Cosmetics Customer Loyalty vs. Companies in Fashion and Beauty Data

Benefit Cosmetics' Logo
VS
American Eagle Outfitters' Logo
Vans' Logo
Nike's Logo
Uniqlo's Logo
CHANEL's Logo
Crocs' Logo
Glossier's Logo
Gucci's Logo

Sign Up for Brand Profile PRO to get the full Benefit Cosmetics Customer Loyalty vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Benefit Cosmetics Product Quality

4.1/5

Benefit Cosmetics has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Benefit Cosmetics' overall Product Quality score rated by its users and customers.

Benefit Cosmetics Product Information

Benefit Cosmetics’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Benefit Cosmetics's product the highest. Reviewers from the Tech industry rated Benefit Cosmetics the lowest at 3.7.

Website
https://www.benefitcosmetics.com/
Company Size
501-1,000 Employees

Industry

Consumer Services
Hardware and Devices

Quick Insights into Benefit Cosmetics Product Quality

Benefit Cosmetics's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.

Sign Up to unlock insights into how customers have ranked Benefit Cosmetics' Product Quality.

Ranked Benefit Cosmetics Product Quality the Highest

41-45
5
2 to 5 Years
4.6
Accounting
4.6

Ranked Benefit Cosmetics Product Quality the Lowest

Asian or Pacific Islander
3.8
Over 10 Years
3.8
Tech
3.7

Benefit Cosmetics Product Quality Score by Gender

Benefit Cosmetics's Product Quality score was rated 4.1 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Benefit Cosmetics.

Female

4.1/5

Male

N/A

Benefit Cosmetics Product Quality Score by Ethnicity

Benefit Cosmetics's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Benefit Cosmetics.
0
1
2
3
4
5
Caucasian
4
Caucasian4
Hispanic or Latino
4.3
Hispanic or Latino4.3
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8

Benefit Cosmetics Product Quality Score by Age

Benefit Cosmetics's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Benefit Cosmetics.
0
1
2
3
4
5
18-25
4.5
18-254.5
36-40
4.3
36-404.3
41-45
5
41-455
46-50
3.9
46-503.9

Benefit Cosmetics Product Quality Score by Usage

Benefit Cosmetics's Product Quality score was rated the highest by customers who have used Benefit Cosmetics's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

1 to 2 Years
4
2 to 5 Years
4.6
5 to 10 Years
4.5
Over 10 Years
3.8

Benefit Cosmetics Product Quality Score by Industry

Benefit Cosmetics's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
3.7
Accounting
4.6
Marketing, Advertising and Research
4.6

Benefit Cosmetics Product Quality vs. Competitors

Compared to its competitors, Benefit Cosmetics's Product Quality score is rated right above SEPHORA, and is preceded by MAC Cosmetics.

COMPANYProduct Quality Score
Clinique4.2/5
MAC Cosmetics4.2/5
Benefit Cosmetics4.1/5
SEPHORA4.1/5
Urban Decay Cosmetics3.9/5

Unlock Benefit Cosmetics Product Quality vs. Competitors Data

Benefit Cosmetics' Logo
VS
Clinique's Logo
MAC Cosmetics' Logo
SEPHORA's Logo
Urban Decay Cosmetics' Logo

Sign Up for Brand Profile PRO to get the full Benefit Cosmetics Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Benefit Cosmetics's Product Quality score is rated right above Crocs, and is preceded by Gucci.

COMPANYProduct Quality Score
Uniqlo4.3/5
Nike4.3/5
Vans4.3/5
Glossier4.3/5
CHANEL4.2/5
American Eagle Outfitters4.2/5
Gucci4.2/5
Benefit Cosmetics4.1/5
Crocs4.1/5

Unlock Benefit Cosmetics Product Quality vs. Companies in Fashion and Beauty Data

Benefit Cosmetics' Logo
VS
Uniqlo's Logo
Nike's Logo
Vans' Logo
Glossier's Logo
CHANEL's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

Sign Up for Brand Profile PRO to get the full Benefit Cosmetics Product Quality vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Benefit Cosmetics Pricing

Benefit Cosmetics ROI & Value For Money

3.9/5

Benefit Cosmetics has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Benefit Cosmetics' overall ROI score rated by its users and customers.

Benefit Cosmetics Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Benefit Cosmetics.

Quick Insights into Benefit Cosmetics ROI

Benefit Cosmetics's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Benefit Cosmetics's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked Benefit Cosmetics' ROI score.

Ranked Benefit Cosmetics ROI the Highest

Hispanic or Latino
4.5
41-45
4.3
Accounting
4.3

Ranked Benefit Cosmetics ROI the Lowest

46-50
3.5
Asian or Pacific Islander
3.1
1 to 2 Years
3

Benefit Cosmetics ROI Score by Gender

Benefit Cosmetics's ROI score was rated 3.6 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Benefit Cosmetics.

Female

3.6/5

Male

N/A

Benefit Cosmetics ROI Score by Ethnicity

Benefit Cosmetics's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Benefit Cosmetics.
0
1
2
3
4
5
Caucasian
3.5
Caucasian3.5
Hispanic or Latino
4.5
Hispanic or Latino4.5
Asian or Pacific Islander
3.1
Asian or Pacific Islander3.1

Benefit Cosmetics ROI Score by Age

Benefit Cosmetics's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Benefit Cosmetics.
0
1
2
3
4
5
18-25
3.9
18-253.9
36-40
4
36-404
41-45
4.3
41-454.3
46-50
3.5
46-503.5

Benefit Cosmetics ROI Score by Usage

Benefit Cosmetics's ROI score was rated the highest by customers who have used Benefit Cosmetics's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

1 to 2 Years
3
2 to 5 Years
4
5 to 10 Years
4.1
Over 10 Years
4

Benefit Cosmetics ROI Score by Industry

Benefit Cosmetics's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
3.6
Accounting
4.3
Marketing, Advertising and Research
4.1

Benefit Cosmetics Pricing vs. Competitors

Compared to its competitors, Benefit Cosmetics's ROI score is rated right above Clinique.

COMPANYPricing Score
Benefit Cosmetics3.9/5
Clinique3.8/5
SEPHORA3.8/5
MAC Cosmetics3.8/5
Urban Decay Cosmetics3.7/5

Unlock Benefit Cosmetics ROI vs. Competitors Data

Benefit Cosmetics' Logo
VS
Clinique's Logo
SEPHORA's Logo
MAC Cosmetics' Logo
Urban Decay Cosmetics' Logo

Sign Up for Brand Profile PRO to get the full Benefit Cosmetics ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Benefit Cosmetics's ROI score is rated right above Glossier, and is preceded by CHANEL.

COMPANYPricing Score
Vans4/5
Uniqlo4/5
Nike3.9/5
CHANEL3.9/5
Benefit Cosmetics3.9/5
Glossier3.9/5
American Eagle Outfitters3.8/5
Gucci3.8/5
Crocs3.7/5

Unlock Benefit Cosmetics ROI vs. Companies in Fashion and Beauty Data

Benefit Cosmetics' Logo
VS
Vans' Logo
Uniqlo's Logo
Nike's Logo
CHANEL's Logo
Glossier's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

Sign Up for Brand Profile PRO to get the full Benefit Cosmetics ROI vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Benefit Cosmetics Customer Satisfaction (CSAT)

Benefit Cosmetics Customer Satisfaction (CSAT) Score

81 / 100

Benefit Cosmetics has an overall Customer Satisfaction score of 81 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied53%
Satisfied28%
Neither Satisfied nor Dissatisfied12%
Dissatisfied2%
Very Dissatisfied5%
Very Satisfied
53%
Satisfied
28%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
2%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Benefit Cosmetics Customer Satisfaction

Benefit Cosmetics's Customer Satisfaction score was rated highest by customers who have used Benefit Cosmetics's products/services for 2 to 5 Years, and rated lowest by customers ages 46-50.

Sign Up to unlock insights into how customers have ranked Benefit Cosmetics' Customer Satisfaction.

Ranked Benefit Cosmetics Customer Satisfaction the Highest

2 to 5 Years
100%
36-40
100%
Female
79%

Ranked Benefit Cosmetics Customer Satisfaction the Lowest

Asian or Pacific Islander
66%
1 to 2 Years
60%
46-50
50%

Benefit Cosmetics Customer Satisfaction Score by Gender

Benefit Cosmetics's Customer Satisfaction score was rated 79 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Benefit Cosmetics.
79 / 100
Female
Very Satisfied
58%
Satisfied
21%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
0%

Benefit Cosmetics Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Benefit Cosmetics' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Benefit Cosmetics.
75 / 100
Very Satisfied58%
Satisfied17%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
58%
Satisfied
17%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Benefit Cosmetics' Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Benefit Cosmetics.
66 / 100
Very Satisfied33%
Satisfied33%
Neither Satisfied nor Dissatisfied34%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%

Benefit Cosmetics Customer Satisfaction Score by Age

Benefit Cosmetics's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Benefit Cosmetics.
0
20
40
60
80
100
18-25 CSAT Score
83%
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
18-2583%
36-40 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
36-40100%
41-45 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%
46-50 CSAT Score
50%
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
46-5050%

Benefit Cosmetics Customer Satisfaction Score by Usage

Benefit Cosmetics's Customer Satisfaction score was rated the highest by customers who have used Benefit Cosmetics's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

1 to 2 Years
60
2 to 5 Years
100
5 to 10 Years
80
Over 10 Years
66

Benefit Cosmetics Customer Satisfaction Score by Industry

Benefit Cosmetics's Customer Satisfaction score was rated 50 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

Tech
50

Benefit Cosmetics Customer Satisfaction vs. Competitors

Compared to its competitors, Benefit Cosmetics's Customer Satisfaction score is rated right above SEPHORA, and is preceded by MAC Cosmetics.

COMPANYCustomer Satisfaction (CSAT) Score
Clinique84%
MAC Cosmetics83%
Benefit Cosmetics81%
SEPHORA78%
Urban Decay Cosmetics63%

Unlock Benefit Cosmetics Customer Satisfaction vs. Competitors Data

Benefit Cosmetics' Logo
VS
Clinique's Logo
MAC Cosmetics' Logo
SEPHORA's Logo
Urban Decay Cosmetics' Logo

Sign Up for Brand Profile PRO to get the full Benefit Cosmetics Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Benefit Cosmetics's Customer Satisfaction score is rated right above American Eagle Outfitters, and is preceded by Vans.

COMPANYCustomer Satisfaction (CSAT) Score
Uniqlo88%
Nike86%
Vans85%
Benefit Cosmetics81%
American Eagle Outfitters81%
CHANEL80%
Glossier79%
Crocs79%
Gucci79%

Unlock Benefit Cosmetics Customer Satisfaction vs. Companies in Fashion and Beauty Data

Benefit Cosmetics' Logo
VS
Uniqlo's Logo
Nike's Logo
Vans' Logo
American Eagle Outfitters' Logo
CHANEL's Logo
Glossier's Logo
Crocs' Logo
Gucci's Logo

Sign Up for Brand Profile PRO to get the full Benefit Cosmetics Customer Satisfaction vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Benefit Cosmetics Customer Service

3.9/5

Benefit Cosmetics has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Benefit Cosmetics' overall Customer Service score rated by its users and customers.

About Benefit Cosmetics's Customer Service

Address

San Francisco, CA


Website

https://www.benefitcosmetics.com/


Phone Number

1(800) 781-2336

Quick Insights into Benefit Cosmetics Customer Service

Benefit Cosmetics's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Benefit Cosmetics's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked Benefit Cosmetics' Customer Service score.

Ranked Benefit Cosmetics Customer Service the Highest

Hispanic or Latino
4.8
41-45
4.5
Marketing, Advertising and Research
4.5

Ranked Benefit Cosmetics Customer Service the Lowest

46-50
3.5
Asian or Pacific Islander
3.3
1 to 2 Years
2.9

Benefit Cosmetics Customer Service Score by Gender

Benefit Cosmetics's Customer Service score was rated 3.7 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Benefit Cosmetics.

Female

3.7/5

Male

N/A

Benefit Cosmetics Customer Service Score by Ethnicity

Benefit Cosmetics's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Benefit Cosmetics.
0
20
40
60
80
100
Caucasian
3.5
Caucasian3.5
Hispanic or Latino
4.8
Hispanic or Latino4.8
Asian or Pacific Islander
3.3
Asian or Pacific Islander3.3

Benefit Cosmetics Customer Service Score by Age

Benefit Cosmetics's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Benefit Cosmetics.
0
20
40
60
80
100
18-25
4.1
18-254.1
36-40
3.8
36-403.8
41-45
4.5
41-454.5
46-50
3.5
46-503.5

Benefit Cosmetics Customer Service Score by Usage

Benefit Cosmetics's Customer Service score was rated the highest by customers who have used Benefit Cosmetics's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

1 to 2 Years
2.9
2 to 5 Years
4.3
5 to 10 Years
4.2
Over 10 Years
4

Benefit Cosmetics Customer Service Score by Industry

Benefit Cosmetics's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
3.6
Accounting
4.3
Marketing, Advertising and Research
4.5

Benefit Cosmetics Customer Service vs. Competitors

Compared to its competitors, Benefit Cosmetics's Customer Service score is rated right above Clinique, and is preceded by MAC Cosmetics.

COMPANYCustomer Service Score
SEPHORA3.9/5
MAC Cosmetics3.9/5
Benefit Cosmetics3.9/5
Clinique3.8/5
Urban Decay Cosmetics3.5/5

Unlock Benefit Cosmetics Customer Service vs. Competitors Data

Benefit Cosmetics' Logo
VS
SEPHORA's Logo
MAC Cosmetics' Logo
Clinique's Logo
Urban Decay Cosmetics' Logo

Sign Up for Brand Profile PRO to get the full Benefit Cosmetics Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Benefit Cosmetics's Customer Service score is rated right above Crocs, and is preceded by Gucci.

COMPANYCustomer Service Score
Glossier4.2/5
Uniqlo4.1/5
Nike4.1/5
Vans4.1/5
CHANEL4.1/5
American Eagle Outfitters4/5
Gucci4/5
Benefit Cosmetics3.9/5
Crocs3.9/5

Unlock Benefit Cosmetics Customer Service vs. Companies in Fashion and Beauty Data

Benefit Cosmetics' Logo
VS
Glossier's Logo
Uniqlo's Logo
Nike's Logo
Vans' Logo
CHANEL's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

Sign Up for Brand Profile PRO to get the full Benefit Cosmetics Customer Service vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Benefit Cosmetics as an Employer

2.5/5

Benefit Cosmetics has a 2.5/5 stars for its overall company culture rated by their employees

  Benefit Cosmetics CEO
bottom
25%
CEO of Benefit Cosmetics

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Benefit Cosmetics scored a 24 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Benefit Cosmetics would recommend the brand to a friend. ENPS measures how likely Benefit Cosmetics employees would recommend working at Benefit Cosmetics to a friend.

Net Promoter Score

24
NPS Score
51%Promoters
22%Passive
27%Detractors

Employee Net Promoter Score

-21
eNPS Score
35%Promoters
9%Passive
56%Detractors

Global Ranking Snapshot

Benefit Cosmetics is ranked #716 in the Global Top 100 Brands. It ranks just behind NFL Network and just ahead of Ripple.

RANKCOMPANYCEOINDUSTRY
714
Xiaomi Technology  Xiaomi Technology CEO
Jun Lei
Tech
715
NFL Network  NFL Network CEO
Brian Rolapp
Media and Entertainment
716
Benefit Cosmetics  Benefit Cosmetics CEO
Jean-Andre Rougeot
Fashion and Beauty
717
Ripple  Ripple CEO
Brad Garlinghouse
Tech
718
ipsy  ipsy CEO
Marcelo Camberos
Fashion and Beauty
719
The Finish Line  The Finish Line CEO
Samuel Sato
Retail
720
Corsair Components, Inc  Corsair Components, Inc CEO
Andy Paul
Consumer Goods

Fashion and Beauty Ranking Snapshot

Benefit Cosmetics is ranked #66 in the Fashion and Beauty Industry. It ranks just behind Urban Decay Cosmetics and just ahead of ipsy.

RANKCOMPANYLocation
64
Tommy Bahama
Seattle, WA
65
Urban Decay Cosmetics
Newport Beach, CA
66
Benefit Cosmetics
San Francisco, CA
67
ipsy
San Mateo, CA
68
Kate Spade
New York City, NY
69
Nu Skin Enterprises
Provo, UT
70
Who What Wear
Los Angeles, CA