

Instant beauty solutions, irreverent names and creative packaging Benefit Cosmetics knows makeup doesn’t have to be serious to look good. Benefit Cosmetics’s brand is ranked #716 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Benefit Cosmetics. When compared to other organizations within the Fashion and Beauty industry, Benefit Cosmetics is ranked #66. Among its major competitors, Benefit Cosmetics is ranked in 5th place for NPS while Clinique is 1st, and Urban Decay Cosmetics is 2nd.Their current valuation is $452.13M
Benefit Cosmetics's Net Promoter Score (NPS) is a 24 with 51% Promoters, 22% Passives, and 27% Detractors. Net Promoter Score tracks whether Benefit Cosmetics's customers would recommend using the product based on a scale of -100 to 100.
| 51% | Promoters |
|---|---|
| 22% | Passives |
| 27% | Detractors |
| Summary | Date | Score |
|---|---|---|
Jan 2024 23 | Jan 2024 | 23 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 24 | Mar 2024 | 24 |
Apr 2024 24 | Apr 2024 | 24 |
Jun 2024 23 | Jun 2024 | 23 |
Aug 2024 22 | Aug 2024 | 22 |
Oct 2024 24 | Oct 2024 | 24 |
Nov 2024 22 | Nov 2024 | 22 |
Dec 2024 23 | Dec 2024 | 23 |
Apr 2025 21 | Apr 2025 | 21 |
May 2025 23 | May 2025 | 23 |
Feb 2026 24 | Feb 2026 | 24 |
Benefit Cosmetics is ranked #4 for NPS among its competitors. Urban Decay Cosmetics and SEPHORA come in first and second, with MAC Cosmetics coming in at third. Among those competitors, it is the lowest valued company.
![]() Benefit Cosmetics | ![]() SEPHORA | ![]() MAC Cosmetics | ![]() Urban Decay Cosmetics | |
| Global Ranking | #716 | #59 | #74 | #710 |
| NPS | 24 | 35 | 31 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $452.13M | - | - | - |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Benefit Cosmetics's NPS was rated 21 by Female customers on Comparably.
Benefit Cosmetics's NPS was rated 21 by Female customers on Comparably.
Benefit Cosmetics's NPS is not yet rated by Male customers.
Benefit Cosmetics's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -1 | Caucasian | -1 |
Hispanic or Latino 67 | Hispanic or Latino | 67 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Benefit Cosmetics's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Benefit Cosmetics's NPS was rated the highest by customers who have used Benefit Cosmetics's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -51 | 1 to 2 Years | -51 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 29 | 5 to 10 Years | 29 |
Over 10 Years 100 | Over 10 Years | 100 |
Compared to its competitors, Benefit Cosmetics's NPS is rated right below MAC Cosmetics.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Clinique | 37 |
![]() | Urban Decay Cosmetics | 37 |
![]() | SEPHORA | 35 |
![]() | MAC Cosmetics | 31 |
![]() | Benefit Cosmetics | 24 |
In the Fashion and Beauty industry, Benefit Cosmetics's NPS is rated right below Gucci.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Nike | 48 |
![]() | Vans | 47 |
![]() | American Eagle Outfitters | 44 |
![]() | Uniqlo | 40 |
![]() | CHANEL | 39 |
![]() | Glossier | 38 |
![]() | Crocs | 35 |
![]() | Gucci | 31 |
![]() | Benefit Cosmetics | 24 |
Out of the 10 Benefit Cosmetics customer reviews 8 were positive and 2 were constructive. Benefit Cosmetics customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Benefit Cosmetics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Benefit Cosmetics's Customer Loyalty score was rated 85 by Female customers on Comparably.
Benefit Cosmetics's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Benefit Cosmetics's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
| Summary | Age | Score |
|---|---|---|
18-25 90% | 18-25 | 90% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
Benefit Cosmetics's Customer Loyalty score was rated the highest by customers who have used Benefit Cosmetics's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Benefit Cosmetics's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Benefit Cosmetics's Customer Loyalty score is rated right above SEPHORA, and is preceded by Clinique.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Urban Decay Cosmetics | 90% |
![]() | Clinique | 82% |
![]() | Benefit Cosmetics | 82% |
![]() | SEPHORA | 80% |
![]() | MAC Cosmetics | 80% |
In the Fashion and Beauty industry, Benefit Cosmetics's Customer Loyalty score is rated right above Uniqlo, and is preceded by Nike.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | American Eagle Outfitters | 87% |
![]() | Vans | 85% |
![]() | Nike | 83% |
![]() | Benefit Cosmetics | 82% |
![]() | Uniqlo | 81% |
![]() | CHANEL | 79% |
![]() | Crocs | 79% |
![]() | Glossier | 77% |
![]() | Gucci | 76% |
Benefit Cosmetics has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Benefit Cosmetics’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Benefit Cosmetics's product the highest. Reviewers from the Tech industry rated Benefit Cosmetics the lowest at 3.7.
Benefit Cosmetics's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.
Benefit Cosmetics's Product Quality score was rated 4.1 by Female customers on Comparably.
Benefit Cosmetics's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Benefit Cosmetics's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
36-40 4.3 | 36-40 | 4.3 |
41-45 5 | 41-45 | 5 |
46-50 3.9 | 46-50 | 3.9 |
Benefit Cosmetics's Product Quality score was rated the highest by customers who have used Benefit Cosmetics's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Benefit Cosmetics's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Benefit Cosmetics's Product Quality score is rated right above SEPHORA, and is preceded by MAC Cosmetics.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Clinique | 4.2/5 |
![]() | MAC Cosmetics | 4.2/5 |
![]() | Benefit Cosmetics | 4.1/5 |
![]() | SEPHORA | 4.1/5 |
![]() | Urban Decay Cosmetics | 3.9/5 |
In the Fashion and Beauty industry, Benefit Cosmetics's Product Quality score is rated right above Crocs, and is preceded by Gucci.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Uniqlo | 4.3/5 |
![]() | Nike | 4.3/5 |
![]() | Vans | 4.3/5 |
![]() | Glossier | 4.3/5 |
![]() | CHANEL | 4.2/5 |
![]() | American Eagle Outfitters | 4.2/5 |
![]() | Gucci | 4.2/5 |
![]() | Benefit Cosmetics | 4.1/5 |
![]() | Crocs | 4.1/5 |
Benefit Cosmetics has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Benefit Cosmetics.
Benefit Cosmetics's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Benefit Cosmetics's products/services for 1 to 2 Years.
Benefit Cosmetics's ROI score was rated 3.6 by Female customers on Comparably.
Benefit Cosmetics's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Benefit Cosmetics's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
36-40 4 | 36-40 | 4 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3.5 | 46-50 | 3.5 |
Benefit Cosmetics's ROI score was rated the highest by customers who have used Benefit Cosmetics's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Benefit Cosmetics's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Benefit Cosmetics's ROI score is rated right above Clinique.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Benefit Cosmetics | 3.9/5 |
![]() | Clinique | 3.8/5 |
![]() | SEPHORA | 3.8/5 |
![]() | MAC Cosmetics | 3.8/5 |
![]() | Urban Decay Cosmetics | 3.7/5 |
In the Fashion and Beauty industry, Benefit Cosmetics's ROI score is rated right above Glossier, and is preceded by CHANEL.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Vans | 4/5 |
![]() | Uniqlo | 4/5 |
![]() | Nike | 3.9/5 |
![]() | CHANEL | 3.9/5 |
![]() | Benefit Cosmetics | 3.9/5 |
![]() | Glossier | 3.9/5 |
![]() | American Eagle Outfitters | 3.8/5 |
![]() | Gucci | 3.8/5 |
![]() | Crocs | 3.7/5 |
Benefit Cosmetics has an overall Customer Satisfaction score of 81 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Benefit Cosmetics's Customer Satisfaction score was rated highest by customers who have used Benefit Cosmetics's products/services for 2 to 5 Years, and rated lowest by customers ages 46-50.
Benefit Cosmetics's Customer Satisfaction score was rated 79 by Female customers on Comparably.
Very Satisfied | 58% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 21% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Benefit Cosmetics' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Benefit Cosmetics' Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
Benefit Cosmetics's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 83% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 50% |
Benefit Cosmetics's Customer Satisfaction score was rated the highest by customers who have used Benefit Cosmetics's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Benefit Cosmetics's Customer Satisfaction score was rated 50 points by Tech industry customers.
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}Compared to its competitors, Benefit Cosmetics's Customer Satisfaction score is rated right above SEPHORA, and is preceded by MAC Cosmetics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Clinique | 84% |
![]() | MAC Cosmetics | 83% |
![]() | Benefit Cosmetics | 81% |
![]() | SEPHORA | 78% |
![]() | Urban Decay Cosmetics | 63% |
In the Fashion and Beauty industry, Benefit Cosmetics's Customer Satisfaction score is rated right above American Eagle Outfitters, and is preceded by Vans.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Uniqlo | 88% |
![]() | Nike | 86% |
![]() | Vans | 85% |
![]() | Benefit Cosmetics | 81% |
![]() | American Eagle Outfitters | 81% |
![]() | CHANEL | 80% |
![]() | Glossier | 79% |
![]() | Crocs | 79% |
![]() | Gucci | 79% |
Benefit Cosmetics has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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San Francisco, CA
https://www.benefitcosmetics.com/
1(800) 781-2336
Benefit Cosmetics's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Benefit Cosmetics's products/services for 1 to 2 Years.
Benefit Cosmetics's Customer Service score was rated 3.7 by Female customers on Comparably.
Benefit Cosmetics's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Benefit Cosmetics's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
36-40 3.8 | 36-40 | 3.8 |
41-45 4.5 | 41-45 | 4.5 |
46-50 3.5 | 46-50 | 3.5 |
Benefit Cosmetics's Customer Service score was rated the highest by customers who have used Benefit Cosmetics's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Benefit Cosmetics's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Benefit Cosmetics's Customer Service score is rated right above Clinique, and is preceded by MAC Cosmetics.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | SEPHORA | 3.9/5 |
![]() | MAC Cosmetics | 3.9/5 |
![]() | Benefit Cosmetics | 3.9/5 |
![]() | Clinique | 3.8/5 |
![]() | Urban Decay Cosmetics | 3.5/5 |
In the Fashion and Beauty industry, Benefit Cosmetics's Customer Service score is rated right above Crocs, and is preceded by Gucci.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Glossier | 4.2/5 |
![]() | Uniqlo | 4.1/5 |
![]() | Nike | 4.1/5 |
![]() | Vans | 4.1/5 |
![]() | CHANEL | 4.1/5 |
![]() | American Eagle Outfitters | 4/5 |
![]() | Gucci | 4/5 |
![]() | Benefit Cosmetics | 3.9/5 |
![]() | Crocs | 3.9/5 |
Benefit Cosmetics has a 2.5/5 stars for its overall company culture rated by their employees

In the Bottom 25% of Similar Sized Companies on Comparably.
Benefit Cosmetics scored a 24 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Benefit Cosmetics would recommend the brand to a friend. ENPS measures how likely Benefit Cosmetics employees would recommend working at Benefit Cosmetics to a friend.
| 51% | Promoters |
|---|---|
| 22% | Passive |
| 27% | Detractors |
| 35% | Promoters |
|---|---|
| 9% | Passive |
| 56% | Detractors |
Benefit Cosmetics is ranked #716 in the Global Top 100 Brands. It ranks just behind NFL Network and just ahead of Ripple.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
714 | ![]() | Xiaomi Technology | ![]() | Jun Lei | Tech |
715 | ![]() | NFL Network | ![]() | Brian Rolapp | Media and Entertainment |
716 | ![]() | Benefit Cosmetics | ![]() | Jean-Andre Rougeot | Fashion and Beauty |
717 | ![]() | Ripple | ![]() | Brad Garlinghouse | Tech |
718 | ![]() | ipsy | ![]() | Marcelo Camberos | Fashion and Beauty |
719 | ![]() | The Finish Line | ![]() | Samuel Sato | Retail |
720 | ![]() | Corsair Components, Inc | ![]() | Andy Paul | Consumer Goods |
Benefit Cosmetics is ranked #66 in the Fashion and Beauty Industry. It ranks just behind Urban Decay Cosmetics and just ahead of ipsy.
| RANK | COMPANY | Location | |
|---|---|---|---|
64 | ![]() | Tommy Bahama | Seattle, WA |
65 | ![]() | Urban Decay Cosmetics | Newport Beach, CA |
66 | ![]() | Benefit Cosmetics | San Francisco, CA |
67 | ![]() | ipsy | San Mateo, CA |
68 | ![]() | Kate Spade | New York City, NY |
69 | ![]() | Nu Skin Enterprises | Provo, UT |
70 | ![]() | Who What Wear | Los Angeles, CA |