Tommy Bahama NPS & Customer Reviews | Comparably
Tommy Bahama is
Ranked
#64
in
Fashion and Beauty Brands
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Tommy Bahama
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Tommy Bahama is ranked #64 in Fashion and Beauty Brands

About Tommy Bahama's Brand

Tommy Bahama is a purveyor of island lifestyles and maker of luxury lifestyle clothing and accessories. Tommy Bahama’s brand is ranked #651 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Tommy Bahama. When compared to other organizations within the Fashion and Beauty industry, Tommy Bahama is ranked #64. Among its major competitors, Tommy Bahama is ranked in 2nd place for NPS while Ralph Lauren Corporation is 1st, and Nordstrom is 3rd.Their current valuation is $1.49B

Brand at a Glance

78%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service

Tommy Bahama Ranking

Tommy Bahama NPS

Tommy Bahama's Net Promoter Score (NPS) is a 25 with 53% Promoters, 19% Passives, and 28% Detractors. Net Promoter Score tracks whether Tommy Bahama's customers would recommend using the product based on a scale of -100 to 100.

Tommy Bahama Overall NPS

25
NPS
53%Promoters
19%Passives
28%Detractors
Tommy Bahama Overall NPS

Tommy Bahama NPS Trend

-100
-50
0
50
100
Feb 2024
22
Feb 202422
Apr 2024
23
Apr 202423
May 2024
23
May 202423
Jul 2024
27
Jul 202427
Aug 2024
26
Aug 202426
Nov 2024
27
Nov 202427
Jan 2025
29
Jan 202529
Feb 2025
30
Feb 202530
Jul 2025
28
Jul 202528
Aug 2025
26
Aug 202526
Oct 2025
24
Oct 202524
Dec 2025
25
Dec 202525

How Other Brands Compare

Tommy Bahama is ranked second for NPS among its competitors. Ralph Lauren Corporation and Nordstrom come in first and third, with Macy's coming in at #4. Among those competitors, it is the lowest valued company behind Ralph Lauren Corporation.

Tommy Bahama's Logo
Tommy Bahama
Nordstrom's Logo
Nordstrom
Macy's' Logo
Macy's
Ralph Lauren Corporation's Logo
Ralph Lauren Corporation
Global Ranking#651#97#254#416
NPS2520-1144
Social Sentiment Calculated by analyzing social media and other online mentions--NeutralNeutral
Valuation Updated every 24 hours for public companies$1.49B$5.84B$4.88B$8.77B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Tommy Bahama NPS by Gender

Male customers rated Tommy Bahama's NPS 46 points higher than Female customers.

Male

33

Tommy Bahama's NPS was rated 33 by Male customers on Comparably.

54%
Promoters
25%
Passives
21%
Detractors

Female

-13

Tommy Bahama's NPS was rated -13 by Female customers on Comparably.

40%
Promoters
7%
Passives
53%
Detractors

Tommy Bahama NPS by Ethnicity

Tommy Bahama's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

-100
-50
0
50
100
Caucasian
45
Caucasian45
Hispanic or Latino
-100
Hispanic or Latino-100
African American/Black
-34
African American/Black-34
Other
0
Other0

Tommy Bahama NPS by Age

Tommy Bahama's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.

0
20
40
60
80
100
Promoters
0%
Passives
0%
Detractors
100%
18-250%0%100%
Promoters
50%
Passives
17%
Detractors
33%
31-3550%17%33%
Promoters
33%
Passives
67%
Detractors
0%
36-4033%67%0%
Promoters
60%
Passives
20%
Detractors
20%
41-4560%20%20%
Promoters
33%
Passives
34%
Detractors
33%
51-5533%34%33%
Promoters
87%
Passives
0%
Detractors
13%
56-6087%0%13%
Promoters
57%
Passives
0%
Detractors
43%
61-6557%0%43%
Promoters
20%
Passives
40%
Detractors
40%
66+20%40%40%

Tommy Bahama NPS by Usage

Tommy Bahama's NPS was rated the highest by customers who have used Tommy Bahama's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
Less than 1 Year
66
Less than 1 Year66
1 to 2 Years
-57
1 to 2 Years-57
2 to 5 Years
34
2 to 5 Years34
5 to 10 Years
42
5 to 10 Years42
Over 10 Years
7
Over 10 Years7

Tommy Bahama NPS vs. Competitors

Compared to its competitors, Tommy Bahama's NPS is rated right above Nordstrom, and is preceded by Ralph Lauren Corporation.

Tommy Bahama NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Tommy Bahama's NPS is rated right below Gucci.

Tommy Bahama Customer Reviews

Out of the 7 Tommy Bahama customer reviews 7 were positive and 0 were constructive. Tommy Bahama customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Quality and price. Great experience every time I shopped for products.
What do you value most about this brand?
Quality of design and construction
What do you value most about this brand?
My favourite shirts and pants
What do you value most about this brand?
Great people, great clothes, thank you
What do you value most about this brand?
Quality of materials and its style

Tommy Bahama Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Tommy Bahama users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78
78%
22
22%
Tommy Bahama Customer Loyalty

Tommy Bahama Customer Loyalty Score by Gender

Male customers rated Tommy Bahama's Customer Loyalty score 21% higher than Female customers.

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Male
85%
Yes
Female
64%
Yes

Tommy Bahama Customer Loyalty Score by Ethnicity

Tommy Bahama's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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84
out of 100
Caucasian
40
out of 100
Hispanic or Latino
70
out of 100
African American/Black
78
out of 100
Other

Tommy Bahama Customer Loyalty Score by Age

Tommy Bahama's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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0
20%
40%
60%
80%
100%
18-25
70%
18-2570%
31-35
55%
31-3555%
36-40
100%
36-40100%
41-45
82%
41-4582%
51-55
100%
51-55100%
56-60
78%
56-6078%
61-65
74%
61-6574%
66+
100%
66+100%

Tommy Bahama Customer Loyalty Score by Usage

Tommy Bahama's Customer Loyalty score was rated the highest by customers who have used Tommy Bahama's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
70%
1 to 2 Years
49%
2 to 5 Years
80%
5 to 10 Years
74%
Over 10 Years
94%

Tommy Bahama Customer Loyalty Score by Industry

Tommy Bahama's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech
82%
Accounting
40%
Aerospace and Aviation
100%
Hospitality
70%
Marketing, Advertising and Research
70%

Tommy Bahama Customer Loyalty vs. Competitors

Compared to its competitors, Tommy Bahama's Customer Loyalty score is rated right above Macy's, and is preceded by Nordstrom.

COMPANYCustomer Loyalty Score
Ralph Lauren Corporation84%
Nordstrom79%
Tommy Bahama78%
Macy's77%

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Tommy Bahama's Customer Loyalty score is rated right above Glossier, and is preceded by Crocs.

COMPANYCustomer Loyalty Score
American Eagle Outfitters87%
Vans85%
Nike83%
Uniqlo81%
CHANEL79%
Crocs79%
Tommy Bahama78%
Glossier77%
Gucci76%

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Tommy Bahama's Logo
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Uniqlo's Logo
CHANEL's Logo
Crocs' Logo
Glossier's Logo
Gucci's Logo

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Tommy Bahama Product Quality

3.8/5

Tommy Bahama has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Tommy Bahama Product Information

Tommy Bahama’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Tommy Bahama's product the highest. Reviewers from the Accounting industry rated Tommy Bahama the lowest at 2.1.

Website
http://www.tommybahama.com
Company Size
1,001-5,000 Employees

Industry

Retail

Quick Insights into Tommy Bahama Product Quality

Tommy Bahama's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Hispanic or Latino customers.

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Ranked Tommy Bahama Product Quality the Highest

36-40
4.6
Aerospace and Aviation
4.6
Caucasian
4.5

Ranked Tommy Bahama Product Quality the Lowest

31-35
3
Accounting
2.1
Hispanic or Latino
2.1

Tommy Bahama Product Quality Score by Gender

Male customers rated Tommy Bahama's Product Quality score 0.5 stars higher than Female customers.

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Male

4.1/5

Female

3.6/5

Tommy Bahama Product Quality Score by Ethnicity

Tommy Bahama's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
4.5
Caucasian4.5
Hispanic or Latino
2.1
Hispanic or Latino2.1
African American/Black
2.8
African American/Black2.8
Other
4.1
Other4.1

Tommy Bahama Product Quality Score by Age

Tommy Bahama's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
3.5
18-253.5
31-35
3
31-353
36-40
4.6
36-404.6
41-45
3.9
41-453.9
51-55
4.3
51-554.3
56-60
4.5
56-604.5
61-65
4.5
61-654.5
66+
3.4
66+3.4

Tommy Bahama Product Quality Score by Usage

Tommy Bahama's Product Quality score was rated the highest by customers who have used Tommy Bahama's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
3.8
1 to 2 Years
3.3
2 to 5 Years
3.9
5 to 10 Years
4
Over 10 Years
4

Tommy Bahama Product Quality Score by Industry

Tommy Bahama's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech
3.7
Accounting
2.1
Aerospace and Aviation
4.6
Hospitality
4.3
Marketing, Advertising and Research
3.8

Tommy Bahama Product Quality vs. Competitors

Compared to its competitors, Tommy Bahama's Product Quality score is rated right above Nordstrom, and is preceded by Ralph Lauren Corporation.

COMPANYProduct Quality Score
Ralph Lauren Corporation4.3/5
Tommy Bahama3.8/5
Nordstrom3.8/5
Macy's3.1/5

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Tommy Bahama's Product Quality score is rated right below Crocs.

COMPANYProduct Quality Score
Uniqlo4.3/5
Nike4.3/5
Vans4.3/5
Glossier4.3/5
CHANEL4.2/5
American Eagle Outfitters4.2/5
Gucci4.2/5
Crocs4.1/5
Tommy Bahama3.8/5

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Tommy Bahama's Logo
VS
Uniqlo's Logo
Nike's Logo
Vans' Logo
Glossier's Logo
CHANEL's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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Tommy Bahama Pricing

Tommy Bahama ROI & Value For Money

3.5/5

Tommy Bahama has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Tommy Bahama Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from Tommy Bahama.

Quick Insights into Tommy Bahama ROI

Tommy Bahama's ROI score was rated highest by customers who have used Tommy Bahama's products/services for Less than 1 Year, and rated lowest by Hispanic or Latino customers.

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Ranked Tommy Bahama ROI the Highest

Less than 1 Year
4.3
56-60
4.2
Aerospace and Aviation
4

Ranked Tommy Bahama ROI the Lowest

18-25
2.5
Accounting
1.5
Hispanic or Latino
1.5

Tommy Bahama ROI Score by Gender

Male customers rated Tommy Bahama's ROI score 1.2 stars higher than Female customers.

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Male

3.9/5

Female

2.7/5

Tommy Bahama ROI Score by Ethnicity

Tommy Bahama's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
4
Caucasian4
Hispanic or Latino
1.5
Hispanic or Latino1.5
African American/Black
2.6
African American/Black2.6
Other
3.6
Other3.6

Tommy Bahama ROI Score by Age

Tommy Bahama's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.

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0
1
2
3
4
5
18-25
2.5
18-252.5
31-35
3.4
31-353.4
36-40
3.3
36-403.3
41-45
3.6
41-453.6
51-55
3.6
51-553.6
56-60
4.2
56-604.2
61-65
3.2
61-653.2
66+
2.8
66+2.8

Tommy Bahama ROI Score by Usage

Tommy Bahama's ROI score was rated the highest by customers who have used Tommy Bahama's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
2.5
2 to 5 Years
3.7
5 to 10 Years
3.5
Over 10 Years
3.1

Tommy Bahama ROI Score by Industry

Tommy Bahama's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech
3.7
Accounting
1.5
Aerospace and Aviation
4
Hospitality
3
Marketing, Advertising and Research
3.8

Tommy Bahama Pricing vs. Competitors

Compared to its competitors, Tommy Bahama's ROI score is rated right above Macy's, and is preceded by Nordstrom.

COMPANYPricing Score
Ralph Lauren Corporation4/5
Nordstrom3.6/5
Tommy Bahama3.5/5
Macy's3.1/5

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Tommy Bahama's ROI score is rated right below Crocs.

COMPANYPricing Score
Vans4/5
Uniqlo4/5
Nike3.9/5
CHANEL3.9/5
Glossier3.9/5
American Eagle Outfitters3.8/5
Gucci3.8/5
Crocs3.7/5
Tommy Bahama3.5/5

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Tommy Bahama Customer Satisfaction (CSAT)

Tommy Bahama Customer Satisfaction (CSAT) Score

69 / 100

Tommy Bahama has an overall Customer Satisfaction score of 69 rated by its users and customers.

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Very Satisfied46%
Satisfied23%
Neither Satisfied nor Dissatisfied8%
Dissatisfied8%
Very Dissatisfied15%
Very Satisfied
46%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
15%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Tommy Bahama Customer Satisfaction

Tommy Bahama's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Hispanic or Latino customers.

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Ranked Tommy Bahama Customer Satisfaction the Highest

66+
100%
Caucasian
84%
Less than 1 Year
80%

Ranked Tommy Bahama Customer Satisfaction the Lowest

Female
39%
1 to 2 Years
0%
Hispanic or Latino
0%

Tommy Bahama Customer Satisfaction Score by Gender

Male customers rated Tommy Bahama's Customer Satisfaction score 38 points higher than Female customers.

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77 / 100
Male
Very Satisfied
65%
Satisfied
12%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
6%
39 / 100
Female
Very Satisfied
23%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
46%

Tommy Bahama Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Tommy Bahama's Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.

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84 / 100
Very Satisfied67%
Satisfied17%
Neither Satisfied nor Dissatisfied0%
Dissatisfied6%
Very Dissatisfied10%
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
10%

CSAT according to Hispanic or Latino

Tommy Bahama's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.

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0 / 100
Very Satisfied0%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied33%
Very Dissatisfied67%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%

CSAT according to Other

Tommy Bahama's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.

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50 / 100
Very Satisfied50%
Satisfied0%
Neither Satisfied nor Dissatisfied50%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%

Tommy Bahama Customer Satisfaction Score by Age

Tommy Bahama's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
31-35 CSAT Score
40%
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
31-3540%
41-45 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
41-4567%
56-60 CSAT Score
86%
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
56-6086%
61-65 CSAT Score
43%
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
61-6543%
66+ CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
66+100%

Tommy Bahama Customer Satisfaction Score by Usage

Tommy Bahama's Customer Satisfaction score was rated the highest by customers who have used Tommy Bahama's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
80
1 to 2 Years
0
2 to 5 Years
60
5 to 10 Years
67
Over 10 Years
70

Tommy Bahama Customer Satisfaction Score by Industry

Tommy Bahama's Customer Satisfaction score was rated 67 points by both Marketing, Advertising and Research and Tech industry customers.

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Tech
67
Marketing, Advertising and Research
67

Tommy Bahama Customer Satisfaction vs. Competitors

Compared to its competitors, Tommy Bahama's Customer Satisfaction score is rated right above Nordstrom, and is preceded by Ralph Lauren Corporation.

COMPANYCustomer Satisfaction (CSAT) Score
Ralph Lauren Corporation84%
Tommy Bahama69%
Nordstrom68%
Macy's52%

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Tommy Bahama's Customer Satisfaction score is rated right below Gucci.

COMPANYCustomer Satisfaction (CSAT) Score
Uniqlo88%
Nike86%
Vans85%
American Eagle Outfitters82%
CHANEL80%
Glossier79%
Crocs79%
Gucci79%
Tommy Bahama69%

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Tommy Bahama's Logo
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Nike's Logo
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CHANEL's Logo
Glossier's Logo
Crocs' Logo
Gucci's Logo

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Tommy Bahama Customer Service

3.6/5

Tommy Bahama has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Tommy Bahama's Customer Service

Address

Seattle, WA


Website

http://www.tommybahama.com

Quick Insights into Tommy Bahama Customer Service

Tommy Bahama's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers from the Accounting industry.

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Ranked Tommy Bahama Customer Service the Highest

56-60
4.3
Less than 1 Year
4.2
Aerospace and Aviation
4.1

Ranked Tommy Bahama Customer Service the Lowest

18-25
2.3
Hispanic or Latino
1.6
Accounting
1.5

Tommy Bahama Customer Service Score by Gender

Male customers rated Tommy Bahama's Customer Service score 1.1 stars higher than Female customers.

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Male

3.9/5

Female

2.8/5

Tommy Bahama Customer Service Score by Ethnicity

Tommy Bahama's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
20
40
60
80
100
Caucasian
4
Caucasian4
Hispanic or Latino
1.6
Hispanic or Latino1.6
African American/Black
2.5
African American/Black2.5
Other
3.5
Other3.5

Tommy Bahama Customer Service Score by Age

Tommy Bahama's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.

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0
20
40
60
80
100
18-25
2.3
18-252.3
31-35
3.1
31-353.1
36-40
4.1
36-404.1
41-45
3.9
41-453.9
51-55
3.8
51-553.8
56-60
4.3
56-604.3
61-65
3.3
61-653.3
66+
2.8
66+2.8

Tommy Bahama Customer Service Score by Usage

Tommy Bahama's Customer Service score was rated the highest by customers who have used Tommy Bahama's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.2
1 to 2 Years
2.3
2 to 5 Years
4
5 to 10 Years
3.5
Over 10 Years
3.4

Tommy Bahama Customer Service Score by Industry

Tommy Bahama's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech
3.8
Accounting
1.5
Aerospace and Aviation
4.1
Hospitality
2.8
Marketing, Advertising and Research
3.5

Tommy Bahama Customer Service vs. Competitors

Compared to its competitors, Tommy Bahama's Customer Service score is rated right above Macy's, and is preceded by Nordstrom.

COMPANYCustomer Service Score
Ralph Lauren Corporation4.2/5
Nordstrom3.7/5
Tommy Bahama3.6/5
Macy's2.9/5

Unlock Tommy Bahama Customer Service vs. Competitors Data

Tommy Bahama's Logo
VS
Ralph Lauren Corporation's Logo
Nordstrom's Logo
Macy's' Logo

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Tommy Bahama's Customer Service score is rated right below Crocs.

COMPANYCustomer Service Score
Glossier4.2/5
Uniqlo4.1/5
Nike4.1/5
Vans4.1/5
CHANEL4.1/5
American Eagle Outfitters4/5
Gucci4/5
Crocs3.8/5
Tommy Bahama3.6/5

Unlock Tommy Bahama Customer Service vs. Companies in Fashion and Beauty Data

Tommy Bahama's Logo
VS
Glossier's Logo
Uniqlo's Logo
Nike's Logo
Vans' Logo
CHANEL's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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Tommy Bahama as an Employer

2.8/5

Tommy Bahama has a 2.8/5 stars for its overall company culture rated by their employees

  Tommy Bahama CEO
bottom
25%
CEO of Tommy Bahama

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Tommy Bahama scored a 25 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Tommy Bahama would recommend the brand to a friend. ENPS measures how likely Tommy Bahama employees would recommend working at Tommy Bahama to a friend.

Net Promoter Score

25
NPS Score
53%Promoters
19%Passive
28%Detractors

Employee Net Promoter Score

-20
eNPS Score
31%Promoters
18%Passive
51%Detractors

Global Ranking Snapshot

Tommy Bahama is ranked #651 in the Global Top 100 Brands. It ranks just behind LegalZoom and just ahead of Bass Pro Shops.

RANKCOMPANYCEOINDUSTRY
649
Philz Coffee  Philz Coffee CEO
Jacob Jaber
Retail
650
LegalZoom  LegalZoom CEO
Jeff Stibel
Tech
651
Tommy Bahama  Tommy Bahama CEO
Douglas Wood
Fashion and Beauty
652
Bass Pro Shops  Bass Pro Shops CEO
John Morris
Retail
653
Elsevier  Elsevier CEO
Kumsal Bayazit
Media and Entertainment
654
Koch Industries  Koch Industries CEO
Charles Koch
Energy and Manufacturing
655
TaskRabbit  TaskRabbit CEO
Stacy Brown-Philpot
Tech

Fashion and Beauty Ranking Snapshot

Tommy Bahama is ranked #64 in the Fashion and Beauty Industry. It ranks just behind Stitch Fix and just ahead of Urban Decay Cosmetics.

RANKCOMPANYLocation
62
Lacoste
New York City, NY
63
Stitch Fix
San Francisco, CA
64
Tommy Bahama
Seattle, WA
65
Urban Decay Cosmetics
Newport Beach, CA
66
Benefit Cosmetics
San Francisco, CA
67
ipsy
San Mateo, CA
68
Kate Spade
New York City, NY