
TaskRabbit is an online and mobile marketplace that allows users to outsource small jobs and tasks to others in their neighborhood. TaskRabbit’s brand is ranked #655 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of TaskRabbit. When compared to other organizations within the Tech industry, TaskRabbit is ranked #220. Among its major competitors, TaskRabbit is ranked in 5th place for NPS while Quri is 1st, and Managed by Q is 2nd.
TaskRabbit's Net Promoter Score (NPS) is a -35 with 27% Promoters, 11% Passives, and 62% Detractors. Net Promoter Score tracks whether TaskRabbit's customers would recommend using the product based on a scale of -100 to 100.
| 27% | Promoters |
|---|---|
| 11% | Passives |
| 62% | Detractors |
| Summary | Date | Score |
|---|---|---|
Dec 2023 -35 | Dec 2023 | -35 |
Jan 2024 -34 | Jan 2024 | -34 |
Feb 2024 -34 | Feb 2024 | -34 |
Mar 2024 -31 | Mar 2024 | -31 |
May 2024 -32 | May 2024 | -32 |
Jun 2024 -34 | Jun 2024 | -34 |
Sep 2024 -34 | Sep 2024 | -34 |
Oct 2024 -34 | Oct 2024 | -34 |
Jan 2025 -34 | Jan 2025 | -34 |
Mar 2025 -34 | Mar 2025 | -34 |
Apr 2025 -36 | Apr 2025 | -36 |
May 2026 -36 | May 2026 | -36 |
TaskRabbit is ranked #4 for NPS among its competitors. Managed by Q and Thumbtack come in first and second, with Hello Alfred coming in at third.
![]() TaskRabbit | Thumbtack | ![]() Managed by Q | ![]() Hello Alfred | |
| Global Ranking | #655 | #- | #- | #- |
| NPS | -35 | 2 | 52 | -10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.70B | $300.00M | $150.00M |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated TaskRabbit's NPS 26 points higher than Female customers.
TaskRabbit's NPS was rated -33 by Male customers on Comparably.
TaskRabbit's NPS was rated -59 by Female customers on Comparably.
TaskRabbit's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Asian or Pacific Islander -75 | Asian or Pacific Islander | -75 |
Other -66 | Other | -66 |
TaskRabbit's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
TaskRabbit's NPS was rated the highest by customers who have used TaskRabbit's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -51 | 1 to 2 Years | -51 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
Compared to its competitors, TaskRabbit's NPS is rated right above Handy HQ, and is preceded by Hello Alfred.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Quri | 100 |
![]() | Managed by Q | 52 |
| Thumbtack | 2 | |
![]() | InfoScout | N/A |
![]() | Hello Alfred | -10 |
![]() | TaskRabbit | -35 |
![]() | Handy HQ | -56 |
In the Tech industry, TaskRabbit's NPS is rated right below Peloton.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Nintendo | 54 |
![]() | Spotify | 49 |
![]() | Apple | 46 |
![]() | Zoom Video Communications | 44 |
![]() | Netflix | 43 |
![]() | 42 | |
![]() | ROBLOX | 38 |
![]() | Peloton | 31 |
![]() | TaskRabbit | -35 |
Out of the 9 TaskRabbit customer reviews 3 were positive and 6 were constructive. TaskRabbit customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of TaskRabbit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated TaskRabbit's Customer Loyalty score 5% higher than Female customers.
TaskRabbit's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
TaskRabbit's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
31-35 46% | 31-35 | 46% |
36-40 28% | 36-40 | 28% |
51-55 28% | 51-55 | 28% |
TaskRabbit's Customer Loyalty score was rated the highest by customers who have used TaskRabbit's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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TaskRabbit's Customer Loyalty score was rated 40% by Tech industry customers.
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Compared to its competitors, TaskRabbit's Customer Loyalty score is rated right above InfoScout, and is preceded by Handy HQ.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Quri | 100% |
![]() | Managed by Q | 83% |
![]() | Hello Alfred | 72% |
| Thumbtack | 55% | |
![]() | Handy HQ | 51% |
![]() | TaskRabbit | 49% |
![]() | InfoScout | N/A |
In the Tech industry, TaskRabbit's Customer Loyalty score is rated right below Peloton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | ROBLOX | 89% |
![]() | Nintendo | 89% |
![]() | Netflix | 87% |
![]() | 87% | |
![]() | Spotify | 87% |
![]() | Apple | 86% |
![]() | Zoom Video Communications | 84% |
![]() | Peloton | 82% |
![]() | TaskRabbit | 49% |
TaskRabbit has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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TaskRabbit’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TaskRabbit's product the highest.
TaskRabbit's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers ages 36-40.
Male customers rated TaskRabbit's Product Quality score 0.5 stars higher than Female customers.
TaskRabbit's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 2.1 | Other | 2.1 |
TaskRabbit's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2 | 36-40 | 2 |
51-55 2.3 | 51-55 | 2.3 |
TaskRabbit's Product Quality score was rated the highest by customers who have used TaskRabbit's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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TaskRabbit's Product Quality score was rated 3.2 stars by Tech industry customers.
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Compared to its competitors, TaskRabbit's Product Quality score is rated right above Handy HQ, and is preceded by Hello Alfred.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Quri | 4.2/5 |
![]() | Managed by Q | 4.2/5 |
| Thumbtack | 3.2/5 | |
![]() | Hello Alfred | 2.6/5 |
![]() | TaskRabbit | 2.6/5 |
![]() | Handy HQ | 2.1/5 |
![]() | InfoScout | N/A |
In the Tech industry, TaskRabbit's Product Quality score is rated right below ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Nintendo | 4.4/5 |
![]() | Zoom Video Communications | 4.3/5 |
![]() | Apple | 4.3/5 |
![]() | Netflix | 4.2/5 |
![]() | Spotify | 4.2/5 |
![]() | 4.1/5 | |
![]() | Peloton | 4/5 |
![]() | ROBLOX | 4/5 |
![]() | TaskRabbit | 2.6/5 |
TaskRabbit has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
TaskRabbit's ROI score was rated highest by customers who have used TaskRabbit's products/services for 1 to 2 Years, and rated lowest by Female customers.
Male customers rated TaskRabbit's ROI score 0.8 stars higher than Female customers.
TaskRabbit's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Other 2.1 | Other | 2.1 |
TaskRabbit's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
26-30 2.1 | 26-30 | 2.1 |
31-35 2.1 | 31-35 | 2.1 |
36-40 1.9 | 36-40 | 1.9 |
51-55 2.5 | 51-55 | 2.5 |
TaskRabbit's ROI score was rated the highest by customers who have used TaskRabbit's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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TaskRabbit's ROI score was rated 2.7 stars by Tech industry customers.
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Compared to its competitors, TaskRabbit's ROI score is rated right above Handy HQ, and is preceded by Thumbtack.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Quri | 4.3/5 |
![]() | Managed by Q | 4.1/5 |
![]() | Hello Alfred | 3.6/5 |
| Thumbtack | 3.3/5 | |
![]() | TaskRabbit | 2.5/5 |
![]() | Handy HQ | 1.9/5 |
![]() | InfoScout | N/A |
In the Tech industry, TaskRabbit's ROI score is rated right below ROBLOX.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Zoom Video Communications | 4.1/5 |
![]() | 4/5 | |
![]() | Spotify | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Apple | 4/5 |
![]() | Nintendo | 4/5 |
![]() | ROBLOX | 3.8/5 |
![]() | TaskRabbit | 2.5/5 |
TaskRabbit has an overall Customer Satisfaction score of 32 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TaskRabbit's Customer Satisfaction score was rated highest by customers who have used TaskRabbit's products/services for 2 to 5 Years, and rated lowest by Other customers.
Female customers rated TaskRabbit's Customer Satisfaction score 2 points higher than Male customers.
Very Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 11% | |
Very Dissatisfied | 33% |
Very Satisfied | 19% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 14% | |
Very Dissatisfied | 52% |
TaskRabbit's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
TaskRabbit's Customer Satisfaction (CSAT) score was rated 28% according to Asian or Pacific Islander users and customers.
TaskRabbit's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
TaskRabbit's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 31-35 | 14% | |||||||||||||||
| 36-40 | 20% |
TaskRabbit's Customer Satisfaction score was rated the highest by customers who have used TaskRabbit's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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TaskRabbit's Customer Satisfaction score was rated 20 points by Tech industry customers.
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"label": "Tech",
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}Compared to its competitors, TaskRabbit's Customer Satisfaction score is rated right above Handy HQ, and is preceded by Thumbtack.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Quri | 100% |
![]() | Managed by Q | 76% |
![]() | Hello Alfred | 57% |
| Thumbtack | 47% | |
![]() | TaskRabbit | 32% |
![]() | Handy HQ | 23% |
![]() | InfoScout | 0% |
In the Tech industry, TaskRabbit's Customer Satisfaction score is rated right below Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Nintendo | 88% |
![]() | Netflix | 85% |
![]() | Apple | 85% |
![]() | Spotify | 85% |
![]() | 81% | |
![]() | Zoom Video Communications | 74% |
![]() | ROBLOX | 73% |
![]() | Peloton | 64% |
![]() | TaskRabbit | 32% |
TaskRabbit has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TaskRabbit's overall Customer Service score rated by its users and customers.
425 Second Street, 5th Floor, San Francisco, CA 94107
www.taskrabbit.com
(888) 661-8105
TaskRabbit's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
Male customers rated TaskRabbit's Customer Service score 0.8 stars higher than Female customers.
TaskRabbit's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.6 | Other | 1.6 |
TaskRabbit's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.1 | 26-30 | 2.1 |
31-35 2.4 | 31-35 | 2.4 |
36-40 1.9 | 36-40 | 1.9 |
51-55 2.5 | 51-55 | 2.5 |
TaskRabbit's Customer Service score was rated the highest by customers who have used TaskRabbit's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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TaskRabbit's Customer Service score was rated 3 stars by Tech industry customers.
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Compared to its competitors, TaskRabbit's Customer Service score is rated right above Handy HQ, and is preceded by Thumbtack.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Quri | 5/5 |
![]() | Managed by Q | 4.2/5 |
![]() | Hello Alfred | 3.5/5 |
| Thumbtack | 3.3/5 | |
![]() | TaskRabbit | 2.5/5 |
![]() | Handy HQ | 2/5 |
![]() | InfoScout | N/A |
In the Tech industry, TaskRabbit's Customer Service score is rated right below ROBLOX.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Apple | 4.2/5 |
![]() | 4/5 | |
![]() | Zoom Video Communications | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Spotify | 4/5 |
![]() | ROBLOX | 3.6/5 |
![]() | TaskRabbit | 2.5/5 |
TaskRabbit has a 2.8/5 stars for its overall company culture rated by their employees

TaskRabbit scored a -35 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of TaskRabbit would recommend the brand to a friend. ENPS measures how likely TaskRabbit employees would recommend working at TaskRabbit to a friend.
| 27% | Promoters |
|---|---|
| 11% | Passive |
| 62% | Detractors |
| 39% | Promoters |
|---|---|
| 19% | Passive |
| 42% | Detractors |
TaskRabbit is ranked #655 in the Global Top 100 Brands. It ranks just behind Koch Industries and just ahead of Salesloft.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
653 | ![]() | Elsevier | ![]() | Kumsal Bayazit | Media and Entertainment |
654 | ![]() | Koch Industries | ![]() | Charles Koch | Energy and Manufacturing |
655 | ![]() | TaskRabbit | ![]() | Stacy Brown-Philpot | Tech |
656 | ![]() | Salesloft | ![]() | Patrick Nichols (interim) | Tech |
657 | ![]() | Ogilvy | ![]() | John Seifert | Business and Consumer Services |
658 | ![]() | Wolters Kluwer | ![]() | Stacey Caywood | Media and Entertainment |
659 | ![]() | Lennox International | ![]() | Todd Bluedorn | Energy and Manufacturing |
TaskRabbit is ranked #220 in the Tech Industry. It ranks just behind LegalZoom and just ahead of Salesloft.
| RANK | COMPANY | Location | |
|---|---|---|---|
218 | ![]() | Zwift | Long Beach, CA |
219 | ![]() | LegalZoom | Mountain View, CA |
220 | ![]() | TaskRabbit | San Francisco, CA |
221 | ![]() | Salesloft | Atlanta, GA |
222 | ![]() | Wolters Kluwer | Fayetteville, AR |
223 | ![]() | DaVita | Denver, CO |
224 | ![]() | WalkMe™ | San Francisco, CA |