Managed by Q NPS & Customer Reviews

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Managed by Q

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About Managed by Q's Brand

The Platform for Office Management Among its major competitors, Managed by Q is ranked in 2nd place for NPS while Thrive Capital is 1st, and TripleLift is 3rd.Their current valuation is $300.00M

Brand at a Glance

83%

Customer Loyalty

4.2/5

Product Quality

4.1/5

Pricing

4.2/5

Customer Service

Managed by Q Ranking

^#1 / 4 of its competitors

Managed by Q NPS

Managed by Q's Net Promoter Score (NPS) is a 52 with 68% Promoters, 16% Passives, and 16% Detractors. Net Promoter Score tracks whether Managed by Q's customers would recommend using the product based on a scale of -100 to 100.

Managed by Q Overall NPS

NPS

68%	Promoters
16%	Passives
16%	Detractors

Managed by Q NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2022 53	Jan 2022	53
Feb 2022 50	Feb 2022	50
May 2022 46	May 2022	46
Jun 2022 50	Jun 2022	50
Aug 2022 55	Aug 2022	55
Oct 2022 45	Oct 2022	45
Dec 2022 43	Dec 2022	43
Jan 2023 46	Jan 2023	46
Feb 2023 48	Feb 2023	48
Mar 2023 49	Mar 2023	49
Sep 2023 51	Sep 2023	51
Apr 2024 52	Apr 2024	52

How Other Brands Compare

Managed by Q is ranked first for NPS among its competitors. TripleLift and TaskRabbit come in second and third, with The Skimm coming in at #4. Among those competitors, it is the most valued company.

	Managed by Q	TaskRabbit	The Skimm	TripleLift
Global Ranking	#-	#655	#-	#-
NPS	52	-35	-100	27
Valuation Updated every 24 hours for public companies	$300.00M	-	$112.00M	$50.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Managed by Q NPS by Gender

Managed by Q's NPS was rated 34 by Male customers on Comparably.

Male

Managed by Q's NPS was rated 34 by Male customers on Comparably.

67%

Promoters

Passives

33%

Detractors

Female

N/A

Managed by Q's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Managed by Q NPS vs. Competitors

Compared to its competitors, Managed by Q's NPS is rated right above TripleLift, and is preceded by Thrive Capital.

COMPANY		NPS Score
	Thrive Capital	100
	Managed by Q	52
	TripleLift	27
	Squiffy Clean	N/A
	Commercial Cleaning New York	N/A
	TaskRabbit	-35
	Handy HQ	-56
	The Skimm	-100

Managed by Q Customer Reviews

Out of the 3 Managed by Q customer reviews 3 were positive and 0 were constructive. Managed by Q customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Managed by Q Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Managed by Q users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83%

17%

Managed by Q Customer Loyalty Score by Gender

Managed by Q's Customer Loyalty score was rated 82 by Male customers on Comparably.

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Male

82%

Yes

Female

N/A

Yes

Managed by Q Customer Loyalty vs. Competitors

Compared to its competitors, Managed by Q's Customer Loyalty score is rated right above Handy HQ, and is preceded by TripleLift.

COMPANY		Customer Loyalty Score
	TripleLift	91%
	Managed by Q	83%
	Handy HQ	51%
	TaskRabbit	49%
	Thrive Capital	10%
	The Skimm	N/A
	Squiffy Clean	N/A
	Commercial Cleaning New York	N/A

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Managed by Q Product Quality

4.2/5

Managed by Q has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Managed by Q Product Information

Managed by Q’s product quality score is a 4.2 out of 5 as rated by its users and customers.

Website: http://www.managedbyq.com

Company Size: 51-200 Employees

Industry

Tech

Business Services

Enterprise

SaaS

Quick Insights into Managed by Q Product Quality

Managed by Q's Product Quality score was rated highest by Male customers.

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Ranked Managed by Q Product Quality the Highest

Male	4.2

Managed by Q Product Quality Score by Gender

Managed by Q's Product Quality score was rated 4.2 by Male customers on Comparably.

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Male

4.2/5

Female

N/A

Managed by Q Product Quality vs. Competitors

Compared to its competitors, Managed by Q's Product Quality score is rated right above Thrive Capital.

COMPANY		Product Quality Score
	Managed by Q	4.2/5
	Thrive Capital	4/5
	TripleLift	3.9/5
	TaskRabbit	2.6/5
	Handy HQ	2.1/5
	The Skimm	N/A
	Squiffy Clean	N/A
	Commercial Cleaning New York	N/A

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Managed by Q Pricing

Managed by Q ROI & Value For Money

4.1/5

Managed by Q has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Quick Insights into Managed by Q ROI

Managed by Q's ROI score was rated highest by Male customers.

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Ranked Managed by Q ROI the Highest

Male	4.1

Managed by Q ROI Score by Gender

Managed by Q's ROI score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

Managed by Q Pricing vs. Competitors

Compared to its competitors, Managed by Q's ROI score is rated right above TripleLift.

COMPANY		Pricing Score
	Managed by Q	4.1/5
	TripleLift	4/5
	Thrive Capital	3.5/5
	TaskRabbit	2.5/5
	Handy HQ	1.9/5
	The Skimm	N/A
	Squiffy Clean	N/A
	Commercial Cleaning New York	N/A

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Managed by Q Customer Satisfaction (CSAT)

Managed by Q Customer Satisfaction (CSAT) Score

76 / 100

Managed by Q has an overall Customer Satisfaction score of 76 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	38%
Satisfied	38%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	0%
Very Dissatisfied	19%

Very Satisfied

38%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

19%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Managed by Q Customer Satisfaction vs. Competitors

Compared to its competitors, Managed by Q's Customer Satisfaction score is rated right above TripleLift.

COMPANY		Customer Satisfaction (CSAT) Score
	Managed by Q	76%
	TripleLift	70%
	TaskRabbit	33%
	Handy HQ	23%
	Thrive Capital	0%
	The Skimm	0%
	Squiffy Clean	0%
	Commercial Cleaning New York	0%

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Managed by Q Customer Service

4.2/5

Managed by Q has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Managed by Q's Customer Service

Address

161 Avenue of the Americas, New York City, NY 10013

Website

http://www.managedbyq.com

Phone Number

646-729-6424

Quick Insights into Managed by Q Customer Service

Managed by Q's Customer Service score was rated highest by Male customers.

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Ranked Managed by Q Customer Service the Highest

Male	4.3

Managed by Q Customer Service Score by Gender

Managed by Q's Customer Service score was rated 4.3 by Male customers on Comparably.

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Male

4.3/5

Female

N/A

Managed by Q Customer Service vs. Competitors

Compared to its competitors, Managed by Q's Customer Service score is rated right above TripleLift, and is preceded by Thrive Capital.

COMPANY		Customer Service Score
	Thrive Capital	4.5/5
	Managed by Q	4.2/5
	TripleLift	4.1/5
	TaskRabbit	2.5/5
	Handy HQ	2/5
	The Skimm	N/A
	Squiffy Clean	N/A
	Commercial Cleaning New York	N/A

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Managed by Q as an Employer

4.1/5

Managed by Q has a 4.1/5 stars for its overall company culture rated by their employees

top

15%

CEO of Managed by Q

Dan Teran

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Managed by Q scored a 52 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Managed by Q would recommend the brand to a friend. ENPS measures how likely Managed by Q employees would recommend working at Managed by Q to a friend.

Net Promoter Score

NPS Score

68%	Promoters
16%	Passive
16%	Detractors

Employee Net Promoter Score

eNPS Score

83%	Promoters
9%	Passive
8%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail