27
NPS
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TripleLift
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About TripleLift's Brand
TripleLift is redefining digital advertising by delivering innovative, high-quality ad experiences that create real connections. By combining cutting-edge creative technology, actionable data, advanced targeting, and premium inventory, we empower publishers and brands to discover new opportunities, achieve measurable outcomes, and engage audiences seamlessly across every platform.
Brand at a Glance
91%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
TripleLift NPS
TripleLift's Net Promoter Score (NPS) is a 27 with 60% Promoters, 7% Passives, and 33% Detractors. Net Promoter Score tracks whether TripleLift's customers would recommend using the product based on a scale of -100 to 100.
TripleLift Overall NPS
| 60% | Promoters |
|---|---|
| 7% | Passives |
| 33% | Detractors |
TripleLift NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Sep 2021 33 | Sep 2021 | 33 |
Feb 2022 50 | Feb 2022 | 50 |
Mar 2022 17 | Mar 2022 | 17 |
Jul 2022 44 | Jul 2022 | 44 |
Jan 2023 50 | Jan 2023 | 50 |
May 2023 54 | May 2023 | 54 |
Jan 2024 41 | Jan 2024 | 41 |
Oct 2024 30 | Oct 2024 | 30 |
Apr 2025 22 | Apr 2025 | 22 |
Jun 2025 27 | Jun 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TripleLift NPS by Gender
TripleLift's NPS was rated 100 by Male customers on Comparably.
Male
100
TripleLift's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
TripleLift's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TripleLift Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of TripleLift users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TripleLift Customer Loyalty Score by Gender
TripleLift's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TripleLift.
Male
100%
Yes
Female
N/A
Yes
TripleLift Customer Loyalty Score by Industry
TripleLift's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TripleLift Product Quality
3.9/5
TripleLift has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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TripleLift Product Information
TripleLift’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TripleLift's product the highest.
- Website
- http://triplelift.com/
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Analytics
Media
Quick Insights into TripleLift Product Quality
TripleLift's Product Quality score was rated highest by customers from the Tech industry.
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Ranked TripleLift Product Quality the Highest
TripleLift Product Quality Score by Gender
TripleLift's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TripleLift.
Male
4.6/5
Female
N/A
TripleLift Product Quality Score by Industry
TripleLift's Product Quality score was rated 4.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TripleLift Pricing
TripleLift ROI & Value For Money
4/5
TripleLift has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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TripleLift Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into TripleLift ROI
TripleLift's ROI score was rated highest by customers from the Tech industry.
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Ranked TripleLift ROI the Highest
TripleLift ROI Score by Gender
TripleLift's ROI score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TripleLift.
Male
4.6/5
Female
N/A
TripleLift ROI Score by Industry
TripleLift's ROI score was rated 4.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
TripleLift Customer Satisfaction (CSAT)
TripleLift Customer Satisfaction (CSAT) Score
70 / 100
TripleLift has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TripleLift Customer Service
4.1/5
TripleLift has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About TripleLift's Customer Service
Address
53 W 23 St, York, NY 10010
Website
http://triplelift.com/
TripleLift's Social Links
Quick Insights into TripleLift Customer Service
TripleLift's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked TripleLift's Customer Service score.
Ranked TripleLift Customer Service the Highest
TripleLift Customer Service Score by Gender
TripleLift's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TripleLift.
Male
4.5/5
Female
N/A
TripleLift Customer Service Score by Industry
TripleLift's Customer Service score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
TripleLift as an Employer
4.6/5
TripleLift has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TripleLift scored a 27 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of TripleLift would recommend the brand to a friend. ENPS measures how likely TripleLift employees would recommend working at TripleLift to a friend.
Net Promoter Score
27
NPS Score
| 60% | Promoters |
|---|---|
| 7% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 66% | Promoters |
|---|---|
| 23% | Passive |
| 11% | Detractors |
