-56
NPS
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Handy HQ
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About Handy HQ's Brand
Handy is the leading platform for connecting individuals looking for household services with top-quality, pre-screened independent service professionals. Among its major competitors, Handy HQ is ranked in 4th place for NPS while Managed by Q is 1st, and Hello Alfred is 2nd.
Brand at a Glance
51%
Customer Loyalty
2.1/5
Product Quality
1.9/5
Pricing
2/5
Customer Service
Handy HQ Ranking
- #4 / 4 of its competitors
Handy HQ NPS
Handy HQ's Net Promoter Score (NPS) is a -56 with 19% Promoters, 6% Passives, and 75% Detractors. Net Promoter Score tracks whether Handy HQ's customers would recommend using the product based on a scale of -100 to 100.
Handy HQ Overall NPS
| 19% | Promoters |
|---|---|
| 6% | Passives |
| 75% | Detractors |
Handy HQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -60 | Apr 2021 | -60 |
Jun 2021 -33 | Jun 2021 | -33 |
Jul 2021 -43 | Jul 2021 | -43 |
Dec 2021 -25 | Dec 2021 | -25 |
Feb 2022 -33 | Feb 2022 | -33 |
May 2022 -40 | May 2022 | -40 |
Jul 2022 -45 | Jul 2022 | -45 |
Aug 2022 -50 | Aug 2022 | -50 |
Feb 2023 -53 | Feb 2023 | -53 |
May 2023 -50 | May 2023 | -50 |
Sep 2023 -53 | Sep 2023 | -53 |
Apr 2024 -57 | Apr 2024 | -57 |
How Other Brands Compare
Handy HQ is ranked #4 for NPS among its competitors. Managed by Q and Hello Alfred come in first and second, with TaskRabbit coming in at third.
Handy HQ |  TaskRabbit |  Managed by Q |  Hello Alfred | |
| Global Ranking | #- | #655 | #- | #- |
| NPS | -56 | -35 | 52 | -10 |
| Valuation Updated every 24 hours for public companies | - | - | $300.00M | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Handy HQ NPS by Usage
Handy HQ's NPS was rated -100 points by customers who have used Handy HQ's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Handy HQ NPS vs. Competitors
Compared to its competitors, Handy HQ's NPS is rated right below TaskRabbit.
| COMPANY | NPS Score | |
|---|---|---|
| Managed by Q | 52 |
 | Homee | N/A |
| Hello Alfred | -10 |
| TaskRabbit | -35 |
| Handy HQ | -56 |
Handy HQ Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Handy HQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Handy HQ Customer Loyalty Score by Usage
Handy HQ's Customer Loyalty score was rated 40% by customers who have used Handy HQ's products/services for Less than 1 Year.
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Handy HQ Customer Loyalty vs. Competitors
Compared to its competitors, Handy HQ's Customer Loyalty score is rated right above TaskRabbit, and is preceded by Hello Alfred.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Managed by Q | 83% |
| Hello Alfred | 72% |
| Handy HQ | 51% |
| TaskRabbit | 49% |
| Homee | N/A |
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Handy HQ Product Quality
2.1/5
Handy HQ has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Handy HQ Product Information
Handy HQ’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.handy.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Government & Legal
Quick Insights into Handy HQ Product Quality
Handy HQ's Product Quality score was rated highest by customers who have used Handy HQ's products/services for Less than 1 Year.
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Ranked Handy HQ Product Quality the Highest
Handy HQ Product Quality Score by Usage
Handy HQ's Product Quality score was rated 1.5 stars by customers who have used Handy HQ's products/services for Less than 1 Year.
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Handy HQ Product Quality vs. Competitors
Compared to its competitors, Handy HQ's Product Quality score is rated right above Homee, and is preceded by TaskRabbit.
| COMPANY | Product Quality Score | |
|---|---|---|
| Managed by Q | 4.2/5 |
| Hello Alfred | 2.6/5 |
| TaskRabbit | 2.6/5 |
| Handy HQ | 2.1/5 |
| Homee | N/A |
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Handy HQ Pricing
Handy HQ ROI & Value For Money
1.9/5
Handy HQ has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Handy HQ ROI
Handy HQ's ROI score was rated highest by customers who have used Handy HQ's products/services for Less than 1 Year.
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Ranked Handy HQ ROI the Highest
Handy HQ ROI Score by Usage
Handy HQ's ROI score was rated 1.5 stars by customers who have used Handy HQ's products/services for Less than 1 Year.
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Handy HQ Pricing vs. Competitors
Compared to its competitors, Handy HQ's ROI score is rated right above Homee, and is preceded by TaskRabbit.
| COMPANY | Pricing Score | |
|---|---|---|
| Managed by Q | 4.1/5 |
| Hello Alfred | 3.6/5 |
| TaskRabbit | 2.5/5 |
| Handy HQ | 1.9/5 |
| Homee | N/A |
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Handy HQ Customer Satisfaction (CSAT)
Handy HQ Customer Satisfaction (CSAT) Score
22 / 100
Handy HQ has an overall Customer Satisfaction score of 22 rated by its users and customers.
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Very Satisfied
0%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Handy HQ Customer Satisfaction vs. Competitors
Compared to its competitors, Handy HQ's Customer Satisfaction score is rated right above Homee, and is preceded by TaskRabbit.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Managed by Q | 76% |
| Hello Alfred | 58% |
| TaskRabbit | 33% |
| Handy HQ | 23% |
| Homee | 0% |
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Handy HQ Customer Service
2/5
Handy HQ has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Handy HQ's Customer Service
Website
http://www.handy.com
Quick Insights into Handy HQ Customer Service
Handy HQ's Customer Service score was rated highest by customers who have used Handy HQ's products/services for Less than 1 Year.
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Ranked Handy HQ Customer Service the Highest
Handy HQ Customer Service Score by Usage
Handy HQ's Customer Service score was rated 1.5 stars by customers who have used Handy HQ's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Handy HQ Customer Service vs. Competitors
Compared to its competitors, Handy HQ's Customer Service score is rated right above Homee, and is preceded by TaskRabbit.
| COMPANY | Customer Service Score | |
|---|---|---|
| Managed by Q | 4.2/5 |
| Hello Alfred | 3.5/5 |
| TaskRabbit | 2.5/5 |
| Handy HQ | 2/5 |
| Homee | N/A |
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Handy HQ as an Employer
2.4/5
Handy HQ has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Handy HQ scored a -56 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Handy HQ would recommend the brand to a friend. ENPS measures how likely Handy HQ employees would recommend working at Handy HQ to a friend.
Net Promoter Score
-56
NPS Score
| 19% | Promoters |
|---|---|
| 6% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 22% | Promoters |
|---|---|
| 17% | Passive |
| 61% | Detractors |
