-10
NPS
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Hello Alfred
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About Hello Alfred's Brand
Hello Alfred is the trusted operating system for your home. Powered by technology and exceptional service #ComeHomeHappy Among its major competitors, Hello Alfred is ranked in 2nd place for NPS while HouseCall is 1st, and TaskRabbit is 3rd.Their current valuation is $150.00M
Brand at a Glance
72%
Customer Loyalty
2.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Hello Alfred Ranking
- #2 / 4 of its competitors
Hello Alfred NPS
Hello Alfred's Net Promoter Score (NPS) is a -10 with 45% Promoters, 0% Passives, and 55% Detractors. Net Promoter Score tracks whether Hello Alfred's customers would recommend using the product based on a scale of -100 to 100.
Hello Alfred Overall NPS
| 45% | Promoters |
|---|---|
| 0% | Passives |
| 55% | Detractors |
Hello Alfred NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 -33 | Sep 2021 | -33 |
Oct 2021 20 | Oct 2021 | 20 |
Dec 2021 0 | Dec 2021 | 0 |
Feb 2022 15 | Feb 2022 | 15 |
Mar 2022 0 | Mar 2022 | 0 |
Mar 2024 -11 | Mar 2024 | -11 |
Apr 2024 -20 | Apr 2024 | -20 |
Nov 2024 -9 | Nov 2024 | -9 |
How Other Brands Compare
Hello Alfred is ranked second for NPS among its competitors. HouseCall and TaskRabbit come in first and third, with Handy HQ coming in at #4. Among those competitors, it is the second most valued company.
Hello Alfred |  TaskRabbit |  HouseCall |  Handy HQ | |
| Global Ranking | #- | #655 | #- | #- |
| NPS | -10 | -35 | 80 | -56 |
| Valuation Updated every 24 hours for public companies | $150.00M | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hello Alfred NPS vs. Competitors
Compared to its competitors, Hello Alfred's NPS is rated right above TaskRabbit, and is preceded by Brian Industries.
| COMPANY | NPS Score | |
|---|---|---|
| HouseCall | 80 |
 | Brian Industries | N/A |
| Hello Alfred | -10 |
| TaskRabbit | -35 |
| Handy HQ | -56 |
Hello Alfred Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Hello Alfred users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hello Alfred Customer Loyalty vs. Competitors
Compared to its competitors, Hello Alfred's Customer Loyalty score is rated right above Handy HQ.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hello Alfred | 72% |
| Handy HQ | 51% |
| TaskRabbit | 49% |
| HouseCall | 10% |
| Brian Industries | N/A |
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Hello Alfred Product Quality
2.6/5
Hello Alfred has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Hello Alfred Product Information
Hello Alfred’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://helloalfred.com
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Hardware and Devices
Real Estate
Hello Alfred Product Quality vs. Competitors
Compared to its competitors, Hello Alfred's Product Quality score is rated right above TaskRabbit, and is preceded by HouseCall.
| COMPANY | Product Quality Score | |
|---|---|---|
| HouseCall | 4.6/5 |
| Hello Alfred | 2.6/5 |
| TaskRabbit | 2.6/5 |
| Handy HQ | 2.1/5 |
| Brian Industries | N/A |
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Hello Alfred Pricing
Hello Alfred ROI & Value For Money
3.6/5
Hello Alfred has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Hello Alfred Pricing vs. Competitors
Compared to its competitors, Hello Alfred's ROI score is rated right above TaskRabbit, and is preceded by HouseCall.
| COMPANY | Pricing Score | |
|---|---|---|
| HouseCall | 4.6/5 |
| Hello Alfred | 3.6/5 |
| TaskRabbit | 2.5/5 |
| Handy HQ | 1.9/5 |
| Brian Industries | N/A |
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Hello Alfred Customer Satisfaction (CSAT)
Hello Alfred Customer Satisfaction (CSAT) Score
57 / 100
Hello Alfred has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hello Alfred Customer Satisfaction vs. Competitors
Compared to its competitors, Hello Alfred's Customer Satisfaction score is rated right above TaskRabbit, and is preceded by HouseCall.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HouseCall | 100% |
| Hello Alfred | 58% |
| TaskRabbit | 33% |
| Handy HQ | 23% |
| Brian Industries | 0% |
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Hello Alfred Customer Service
3.5/5
Hello Alfred has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Hello Alfred's Customer Service
Address
New York City, NY
Website
http://helloalfred.com
Hello Alfred Customer Service vs. Competitors
Compared to its competitors, Hello Alfred's Customer Service score is rated right above TaskRabbit, and is preceded by HouseCall.
| COMPANY | Customer Service Score | |
|---|---|---|
| HouseCall | 4.5/5 |
| Hello Alfred | 3.5/5 |
| TaskRabbit | 2.5/5 |
| Handy HQ | 2/5 |
| Brian Industries | N/A |
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Hello Alfred as an Employer
3.4/5
Hello Alfred has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Hello Alfred scored a -10 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Hello Alfred would recommend the brand to a friend. ENPS measures how likely Hello Alfred employees would recommend working at Hello Alfred to a friend.
Net Promoter Score
-10
NPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
