80
NPS
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HouseCall
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About HouseCall's Brand
HouseCall enables its users to find home service professionals in their locality via a marketplace connected by a mobile app. Among its major competitors, HouseCall is ranked in 1st place for NPS while ServiceTitan Inc. is 2nd, and Hello Alfred is 3rd.
Brand at a Glance
10%
Customer Loyalty
4.6/5
Product Quality
4.6/5
Pricing
4.5/5
Customer Service
HouseCall Ranking
- #1 / 4 of its competitors
HouseCall NPS
HouseCall's Net Promoter Score (NPS) is a 80 with 84% Promoters, 12% Passives, and 4% Detractors. Net Promoter Score tracks whether HouseCall's customers would recommend using the product based on a scale of -100 to 100.
HouseCall Overall NPS
| 84% | Promoters |
|---|---|
| 12% | Passives |
| 4% | Detractors |
HouseCall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 80 | Aug 2020 | 80 |
Apr 2024 80 | Apr 2024 | 80 |
How Other Brands Compare
HouseCall is ranked first for NPS among its competitors. ServiceTitan Inc. and Hello Alfred come in second and third, with Moveline coming in at #4.
HouseCall |  ServiceTitan Inc. |  Hello Alfred |  Moveline | |
| Global Ranking | #- | #903 | #- | #- |
| NPS | 80 | 35 | -10 | - |
| Valuation Updated every 24 hours for public companies | - | $1.65B | $150.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HouseCall NPS by Usage
HouseCall's NPS was rated the highest by customers who have used HouseCall's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
1 to 2 Years 87 | 1 to 2 Years | 87 |
2 to 5 Years 87 | 2 to 5 Years | 87 |
5 to 10 Years 89 | 5 to 10 Years | 89 |
HouseCall NPS vs. Competitors
Compared to its competitors, HouseCall's NPS is rated right above ServiceTitan Inc..
| COMPANY | NPS Score | |
|---|---|---|
| HouseCall | 80 |
| ServiceTitan Inc. | 35 |
| Hello Alfred | -10 |
HouseCall Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of HouseCall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HouseCall Customer Loyalty vs. Competitors
Compared to its competitors, HouseCall's Customer Loyalty score is rated right below Hello Alfred.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ServiceTitan Inc. | 72% |
| Hello Alfred | 72% |
| HouseCall | 10% |
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HouseCall Product Quality
4.6/5
HouseCall has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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HouseCall Product Information
HouseCall serves markets in the United States. HouseCall supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
HouseCall’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- http://tryhousecall.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Enterprise
Mobile App
SaaS
Languages Supported
English
Product Type
Field Service Management (FSM) Software
Field Activity Management Software
HouseCall Product Quality vs. Competitors
Compared to its competitors, HouseCall's Product Quality score is rated right above ServiceTitan Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| HouseCall | 4.6/5 |
| ServiceTitan Inc. | 3.7/5 |
| Hello Alfred | 2.6/5 |
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HouseCall Pricing
HouseCall ROI & Value For Money
4.6/5
HouseCall has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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HouseCall Pricing Plans
HouseCall has a pricing structure that accommodates small and medium businesses.
Who Uses HouseCall?
Small Businesses
Medium Businesses
HouseCall Pricing vs. Competitors
Compared to its competitors, HouseCall's ROI score is rated right above Hello Alfred.
| COMPANY | Pricing Score | |
|---|---|---|
| HouseCall | 4.6/5 |
| Hello Alfred | 3.6/5 |
| ServiceTitan Inc. | 3.5/5 |
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HouseCall Customer Satisfaction (CSAT)
HouseCall Customer Satisfaction (CSAT) Score
100 / 100
HouseCall has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HouseCall Customer Satisfaction vs. Competitors
Compared to its competitors, HouseCall's Customer Satisfaction score is rated right above ServiceTitan Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HouseCall | 100% |
| ServiceTitan Inc. | 60% |
| Hello Alfred | 58% |
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HouseCall Customer Service
4.5/5
HouseCall has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About HouseCall's Customer Service
Address
11772 Sorrento Valley Rd, Ste. 170, San Diego, CA
Website
http://tryhousecall.com
Phone Number
(858) 345-9675
HouseCall Customer Service vs. Competitors
Compared to its competitors, HouseCall's Customer Service score is rated right above ServiceTitan Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| HouseCall | 4.5/5 |
| ServiceTitan Inc. | 3.5/5 |
| Hello Alfred | 3.5/5 |
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Consumer vs. Employees
HouseCall scored a 80 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of HouseCall would recommend the brand to a friend. ENPS measures how likely HouseCall employees would recommend working at HouseCall to a friend.
Net Promoter Score
80
NPS Score
| 84% | Promoters |
|---|---|
| 12% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
