35
NPS
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ServiceTitan Inc. is ranked #298 in Tech Brands
ServiceTitan Inc. is ranked #298 in Tech Brands
About ServiceTitan Inc. Brand
We're building the operating system to power the trades ServiceTitan Inc.’s brand is ranked #903 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of ServiceTitan Inc.. When compared to other organizations within the Tech industry, ServiceTitan Inc. is ranked #298.
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
ServiceTitan Inc. CMO
Guy Longworth
Guy Longworth serves as the Chief Marketing Officer of ServiceTitan. Guy currently resides in the San Francisco Bay Area.
ServiceTitan Inc. Ranking
- #903 in Global Best Brands
- #298 in Tech
ServiceTitan Inc. NPS
ServiceTitan Inc.'s Net Promoter Score (NPS) is a 35 with 62% Promoters, 11% Passives, and 27% Detractors. Net Promoter Score tracks whether ServiceTitan Inc.'s customers would recommend using the product based on a scale of -100 to 100.
ServiceTitan Inc. Overall NPS
| 62% | Promoters |
|---|---|
| 11% | Passives |
| 27% | Detractors |
ServiceTitan Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 32 | Apr 2024 | 32 |
Jun 2024 31 | Jun 2024 | 31 |
Jul 2024 32 | Jul 2024 | 32 |
Aug 2024 31 | Aug 2024 | 31 |
Nov 2024 33 | Nov 2024 | 33 |
Dec 2024 33 | Dec 2024 | 33 |
Jan 2025 32 | Jan 2025 | 32 |
Feb 2025 34 | Feb 2025 | 34 |
May 2025 34 | May 2025 | 34 |
Jun 2025 32 | Jun 2025 | 32 |
Jul 2025 34 | Jul 2025 | 34 |
Oct 2025 34 | Oct 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ServiceTitan Inc. NPS by Gender
Female customers rated ServiceTitan Inc.'s NPS 34 points higher than Male customers.
Male
0
ServiceTitan Inc.'s NPS was rated by Male customers on Comparably.
47%
Promoters
6%
Passives
47%
Detractors
Female
34
ServiceTitan Inc.'s NPS was rated 34 by Female customers on Comparably.
56%
Promoters
22%
Passives
22%
Detractors
ServiceTitan Inc. NPS by Ethnicity
ServiceTitan Inc.'s NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 15 | Caucasian | 15 |
Other -100 | Other | -100 |
ServiceTitan Inc. NPS by Age
ServiceTitan Inc.'s NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
ServiceTitan Inc. NPS by Usage
ServiceTitan Inc.'s NPS was rated the highest by customers who have used ServiceTitan Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
5 to 10 Years 79 | 5 to 10 Years | 79 |
ServiceTitan Inc. NPS vs Companies in Tech
In the Tech industry, ServiceTitan Inc.'s NPS is rated right above Peloton, and is preceded by ROBLOX.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 55 |
 | Spotify | 49 |
 | Apple | 48 |
 | Zoom Video Communications | 44 |
 | Netflix | 43 |
 | 42 | |
 | ROBLOX | 38 |
 | ServiceTitan Inc. | 35 |
 | Peloton | 31 |
ServiceTitan Inc. Customer Reviews
Out of the 7 ServiceTitan Inc. customer reviews 6 were positive and 1 was constructive. ServiceTitan Inc. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ServiceTitan Inc. Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of ServiceTitan Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ServiceTitan Inc. Customer Loyalty Score by Gender
Female customers rated ServiceTitan Inc.'s Customer Loyalty score 22% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ServiceTitan Inc..
Male
58%
Yes
Female
80%
Yes
ServiceTitan Inc. Customer Loyalty Score by Ethnicity
ServiceTitan Inc.'s Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ServiceTitan Inc..
69
out of 100
Caucasian
10
out of 100
Other
ServiceTitan Inc. Customer Loyalty Score by Age
ServiceTitan Inc.'s Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ServiceTitan Inc..
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 100% | 26-30 | 100% |
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
46-50 70% | 46-50 | 70% |
51-55 28% | 51-55 | 28% |
ServiceTitan Inc. Customer Loyalty Score by Usage
ServiceTitan Inc.'s Customer Loyalty score was rated the highest by customers who have used ServiceTitan Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ServiceTitan Inc. Customer Loyalty Score by Industry
ServiceTitan Inc.'s Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Customer Loyalty for Other Tech Brands
In the Tech industry, ServiceTitan Inc.'s Customer Loyalty score is rated right below Peloton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Nintendo | 89% |
| Netflix | 87% |
| 87% | |
| Spotify | 87% |
| Apple | 86% |
| Zoom Video Communications | 84% |
| Peloton | 82% |
| ServiceTitan Inc. | 72% |
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ServiceTitan Inc. Product Quality
3.7/5
ServiceTitan Inc. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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ServiceTitan Inc. Product Information
ServiceTitan Inc. serves markets in the United States and Canada. ServiceTitan Inc. supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
ServiceTitan Inc.’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated ServiceTitan Inc.'s product the highest. Reviewers from the Construction industry rated ServiceTitan Inc. the lowest at 2.6.
- Website
- https://servicetitan.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Mobile App
SaaS
Languages Supported
English
Product Type
Scheduling Software
Calendar Software
Work Order Software
Service Dispatch Software
Field Service Management (FSM) Software
Field Activity Management Software
HVAC Software
Plumbing Software
Electrical Contractor Software
Garage Door Software
Carpet Cleaning Software
Maid Service Software
HVAC Estimating Software
Plumbing Estimating Software
Roofing Software
Electrical Estimating Software
Quick Insights into ServiceTitan Inc. Product Quality
ServiceTitan Inc.'s Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 51-55.
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Ranked ServiceTitan Inc. Product Quality the Highest
Ranked ServiceTitan Inc. Product Quality the Lowest
ServiceTitan Inc. Product Quality Score by Gender
Female customers rated ServiceTitan Inc.'s Product Quality score 0.7 stars higher than Male customers.
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Male
2.9/5
Female
3.6/5
ServiceTitan Inc. Product Quality Score by Ethnicity
ServiceTitan Inc.'s Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ServiceTitan Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 2 | Other | 2 |
ServiceTitan Inc. Product Quality Score by Age
ServiceTitan Inc.'s Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ServiceTitan Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 5 | 26-30 | 5 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.3 | 46-50 | 4.3 |
51-55 1.8 | 51-55 | 1.8 |
ServiceTitan Inc. Product Quality Score by Usage
ServiceTitan Inc.'s Product Quality score was rated the highest by customers who have used ServiceTitan Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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ServiceTitan Inc. Product Quality Score by Industry
ServiceTitan Inc.'s Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Product Quality for Other Tech Brands
In the Tech industry, ServiceTitan Inc.'s Product Quality score is rated right below ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Zoom Video Communications | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| 4.1/5 | |
| Peloton | 4/5 |
| ROBLOX | 4/5 |
| ServiceTitan Inc. | 3.7/5 |
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ServiceTitan Inc. Pricing
ServiceTitan Inc. ROI & Value For Money
3.5/5
ServiceTitan Inc. has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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ServiceTitan Inc. Pricing Plans
ServiceTitan Inc. has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Construction industry think that they had the lowest ROI from ServiceTitan Inc..
Who Uses ServiceTitan Inc.?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into ServiceTitan Inc. ROI
ServiceTitan Inc.'s ROI score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked ServiceTitan Inc. ROI the Highest
Ranked ServiceTitan Inc. ROI the Lowest
ServiceTitan Inc. ROI Score by Gender
Female customers rated ServiceTitan Inc.'s ROI score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ServiceTitan Inc..
Male
2.6/5
Female
3.9/5
ServiceTitan Inc. ROI Score by Ethnicity
ServiceTitan Inc.'s ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ServiceTitan Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 1.5 | Other | 1.5 |
ServiceTitan Inc. ROI Score by Age
ServiceTitan Inc.'s ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ServiceTitan Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 4.8 | 26-30 | 4.8 |
36-40 3.9 | 36-40 | 3.9 |
41-45 3.3 | 41-45 | 3.3 |
46-50 4.3 | 46-50 | 4.3 |
51-55 1.8 | 51-55 | 1.8 |
ServiceTitan Inc. ROI Score by Usage
ServiceTitan Inc.'s ROI score was rated the highest by customers who have used ServiceTitan Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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ServiceTitan Inc. ROI Score by Industry
ServiceTitan Inc.'s ROI score was rated the highest by Consumer Services industry customers, and the lowest by Construction industry customers.
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ROI for Other Tech Brands
In the Tech industry, ServiceTitan Inc.'s ROI score is rated right below ROBLOX.
| COMPANY | Pricing Score | |
|---|---|---|
| Zoom Video Communications | 4.1/5 |
| 4/5 | |
| Spotify | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| ROBLOX | 3.8/5 |
| ServiceTitan Inc. | 3.5/5 |
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ServiceTitan Inc. Customer Satisfaction (CSAT)
ServiceTitan Inc. Customer Satisfaction (CSAT) Score
60 / 100
ServiceTitan Inc. has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
24%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
12%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ServiceTitan Inc. Customer Satisfaction
ServiceTitan Inc.'s Customer Satisfaction score was rated highest by customers from the Consumer Services industry, and rated lowest by Other customers.
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Ranked ServiceTitan Inc. Customer Satisfaction the Highest
Ranked ServiceTitan Inc. Customer Satisfaction the Lowest
ServiceTitan Inc. Customer Satisfaction Score by Gender
Female customers rated ServiceTitan Inc.'s Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ServiceTitan Inc..
42 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 18% | |
Very Dissatisfied | 35% |
75 / 100
FemaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
ServiceTitan Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ServiceTitan Inc. Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
47%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
32%
CSAT according to Other
ServiceTitan Inc. Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ServiceTitan Inc..
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
ServiceTitan Inc. Customer Satisfaction Score by Age
ServiceTitan Inc.'s Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ServiceTitan Inc..
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 51-55 | 40% |
ServiceTitan Inc. Customer Satisfaction Score by Usage
ServiceTitan Inc.'s Customer Satisfaction score was rated the highest by customers who have used ServiceTitan Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ServiceTitan Inc. Customer Satisfaction Score by Industry
ServiceTitan Inc.'s Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Customer Satisfaction for Other Tech Brands
In the Tech industry, ServiceTitan Inc.'s Customer Satisfaction score is rated right below Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| 81% | |
| Zoom Video Communications | 74% |
| ROBLOX | 73% |
| Peloton | 63% |
| ServiceTitan Inc. | 60% |
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ServiceTitan Inc. Customer Service
3.5/5
ServiceTitan Inc. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About ServiceTitan Inc.'s Customer Service
Address
801 N Brand Blvd, Glendale, CA 91203
Website
https://servicetitan.com/
Phone Number
855-899-0970
ServiceTitan Inc.'s Social Links
Quick Insights into ServiceTitan Inc. Customer Service
ServiceTitan Inc.'s Customer Service score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked ServiceTitan Inc. Customer Service score.
Ranked ServiceTitan Inc. Customer Service the Highest
Ranked ServiceTitan Inc. Customer Service the Lowest
ServiceTitan Inc. Customer Service Score by Gender
Female customers rated ServiceTitan Inc.'s Customer Service score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ServiceTitan Inc..
Male
2.6/5
Female
3.8/5
ServiceTitan Inc. Customer Service Score by Ethnicity
ServiceTitan Inc.'s Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ServiceTitan Inc..
0
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40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 1.5 | Other | 1.5 |
ServiceTitan Inc. Customer Service Score by Age
ServiceTitan Inc.'s Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ServiceTitan Inc..
0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 4.6 | 26-30 | 4.6 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.1 | 41-45 | 3.1 |
46-50 4.6 | 46-50 | 4.6 |
51-55 1.7 | 51-55 | 1.7 |
ServiceTitan Inc. Customer Service Score by Usage
ServiceTitan Inc.'s Customer Service score was rated the highest by customers who have used ServiceTitan Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ServiceTitan Inc. Customer Service Score by Industry
ServiceTitan Inc.'s Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Construction industry customers.
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Customer Service for Other Tech Brands
In the Tech industry, ServiceTitan Inc.'s Customer Service score is rated right below ROBLOX.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| 4/5 | |
| Zoom Video Communications | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| ROBLOX | 3.6/5 |
| ServiceTitan Inc. | 3.5/5 |
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ServiceTitan Inc. as an Employer
4.8/5
ServiceTitan Inc. has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ServiceTitan Inc. scored a 35 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of ServiceTitan Inc. would recommend the brand to a friend. ENPS measures how likely ServiceTitan Inc. employees would recommend working at ServiceTitan Inc. to a friend.
Net Promoter Score
35
NPS Score
| 62% | Promoters |
|---|---|
| 11% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 75% | Promoters |
|---|---|
| 13% | Passive |
| 12% | Detractors |
Global Ranking Snapshot
ServiceTitan Inc. is ranked #903 in the Global Top 100 Brands. It ranks just behind Legrand and just ahead of DTCC.
Tech Ranking Snapshot
ServiceTitan Inc. is ranked #298 in the Tech Industry. It ranks just behind Genesys and just ahead of DTCC.
| RANK | COMPANY | Location | |
|---|---|---|---|
296 |  | Pipedrive | New York City, NY |
297 |  | Genesys | Menlo Park, CA |
298 | | ServiceTitan Inc. | Glendale, CA |
299 |  | DTCC | New York City, NY |
300 |  | Novo Nordisk | |
301 |  | Kia America | |
302 |  | The MathWorks | Natick, MA |
