Khaadi NPS & Customer Reviews | Comparably
Khaadi is
Ranked
#80
in
Fashion and Beauty Brands
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Khaadi
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Khaadi is ranked #80 in Fashion and Beauty Brands

About Khaadi's Brand

Khaadi’s brand is ranked #907 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Khaadi. When compared to other organizations within the Fashion and Beauty industry, Khaadi is ranked #80.

Brand at a Glance

86%
Customer Loyalty
4.2/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service

Khaadi Ranking

Khaadi NPS

Khaadi's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Khaadi's customers would recommend using the product based on a scale of -100 to 100.

Khaadi Overall NPS

25
NPS
50%Promoters
25%Passives
25%Detractors
Khaadi Overall NPS

Khaadi NPS Trend

-100
-50
0
50
100
Sep 2024
28
Sep 202428
Oct 2024
26
Oct 202426
Nov 2024
25
Nov 202425
Jan 2025
25
Jan 202525
Mar 2025
25
Mar 202525
Apr 2025
25
Apr 202525
Jun 2025
25
Jun 202525
Aug 2025
25
Aug 202525
Sep 2025
25
Sep 202525
Oct 2025
25
Oct 202525
Dec 2025
25
Dec 202525
Jan 2026
25
Jan 202625

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Khaadi NPS by Gender

Female customers rated Khaadi's NPS 11 points higher than Male customers.

Male

24

Khaadi's NPS was rated 24 by Male customers on Comparably.

43%
Promoters
38%
Passives
19%
Detractors

Female

35

Khaadi's NPS was rated 35 by Female customers on Comparably.

56%
Promoters
23%
Passives
21%
Detractors

Khaadi NPS by Ethnicity

Khaadi's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100
-50
0
50
100
Asian or Pacific Islander
28
Asian or Pacific Islander28
Other
47
Other47

Khaadi NPS by Age

Khaadi's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

0
20
40
60
80
100
Promoters
58%
Passives
23%
Detractors
19%
18-2558%23%19%
Promoters
44%
Passives
45%
Detractors
11%
26-3044%45%11%
Promoters
50%
Passives
50%
Detractors
0%
31-3550%50%0%
Promoters
0%
Passives
33%
Detractors
67%
41-450%33%67%
Promoters
50%
Passives
0%
Detractors
50%
46-5050%0%50%

Khaadi NPS by Usage

Khaadi's NPS was rated the highest by customers who have used Khaadi's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
11
Less than 1 Year11
1 to 2 Years
42
1 to 2 Years42
2 to 5 Years
25
2 to 5 Years25
5 to 10 Years
36
5 to 10 Years36
Over 10 Years
50
Over 10 Years50

Khaadi NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Khaadi's NPS is rated right below Gucci.

Khaadi Customer Reviews

Out of the 16 Khaadi customer reviews 14 were positive and 2 were constructive. Khaadi customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
please change your designs, like the previous designs of cross stitch. more simple and less carpet design clothes. different shades of the same color, so that people with different color types can find their best color
What do you value most about this brand?
I really like the experience that they offer
What do you value most about this brand?
It's quality, ethnicity and the service is outclass.
What do you value most about this brand?
Cloths are nost valueable of this company
What do you value most about this brand?
the most reasonably priced and is a fashion-forward brand

Khaadi Customer Loyalty

86%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

86% of Khaadi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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86
86%
14
14%
Khaadi Customer Loyalty

Khaadi Customer Loyalty Score by Gender

Female customers rated Khaadi's Customer Loyalty score 1% higher than Male customers.

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Male
83%
Yes
Female
84%
Yes

Khaadi Customer Loyalty Score by Ethnicity

Khaadi's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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83
out of 100
Asian or Pacific Islander
86
out of 100
Other

Khaadi Customer Loyalty Score by Age

Khaadi's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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0
20%
40%
60%
80%
100%
18-25
82%
18-2582%
26-30
85%
26-3085%
31-35
100%
31-35100%
41-45
100%
41-45100%
46-50
100%
46-50100%

Khaadi Customer Loyalty Score by Usage

Khaadi's Customer Loyalty score was rated the highest by customers who have used Khaadi's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
70%
1 to 2 Years
81%
2 to 5 Years
88%
5 to 10 Years
86%
Over 10 Years
89%

Khaadi Customer Loyalty Score by Industry

Khaadi's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech
87%
Accounting
91%
Fashion and Beauty
91%
Architecture and Planning
100%
Arts and Entertainment
74%
Banking and Financial Services
70%
Business and Consumer Services
72%
Education
82%
Healthcare, Hospitals and Medicine
100%
Marketing, Advertising and Research
78%

Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Khaadi's Customer Loyalty score is rated right above Vans, and is preceded by American Eagle Outfitters.

COMPANYCustomer Loyalty Score
American Eagle Outfitters87%
Khaadi86%
Vans85%
Nike83%
Uniqlo81%
CHANEL79%
Crocs79%
Glossier77%
Gucci76%

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Khaadi's Logo
VS
American Eagle Outfitters' Logo
Vans' Logo
Nike's Logo
Uniqlo's Logo
CHANEL's Logo
Crocs' Logo
Glossier's Logo
Gucci's Logo

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Khaadi Product Quality

4.2/5

Khaadi has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Khaadi Product Information

Khaadi’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Khaadi's product the highest. Reviewers from the Tech industry rated Khaadi the lowest at 4.

Website
http://www.khaadi.com
Company Size
501-1,000 Employees

Quick Insights into Khaadi Product Quality

Khaadi's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers who have used Khaadi's products/services for Less than 1 Year.

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Ranked Khaadi Product Quality the Highest

Marketing, Advertising and Research
4.7
41-45
4.3
5 to 10 Years
4.3

Ranked Khaadi Product Quality the Lowest

Business and Consumer Services
3.9
31-35
3.6
Less than 1 Year
3.5

Khaadi Product Quality Score by Gender

Female customers rated Khaadi's Product Quality score 0.1 stars higher than Male customers.

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Male

4/5

Female

4.1/5

Khaadi Product Quality Score by Ethnicity

Khaadi's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
4
Other4

Khaadi Product Quality Score by Age

Khaadi's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
4.1
26-304.1
31-35
3.6
31-353.6
41-45
4.3
41-454.3
46-50
4.1
46-504.1

Khaadi Product Quality Score by Usage

Khaadi's Product Quality score was rated the highest by customers who have used Khaadi's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.5
1 to 2 Years
4.2
2 to 5 Years
3.9
5 to 10 Years
4.3
Over 10 Years
4

Khaadi Product Quality Score by Industry

Khaadi's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech
4
Accounting
4.1
Fashion and Beauty
4.2
Architecture and Planning
3.9
Arts and Entertainment
4
Banking and Financial Services
4.5
Business and Consumer Services
3.9
Education
4.1
Healthcare, Hospitals and Medicine
4.3
Marketing, Advertising and Research
4.7

Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Khaadi's Product Quality score is rated right above American Eagle Outfitters, and is preceded by CHANEL.

COMPANYProduct Quality Score
Uniqlo4.3/5
Nike4.3/5
Vans4.3/5
Glossier4.3/5
CHANEL4.2/5
Khaadi4.2/5
American Eagle Outfitters4.2/5
Gucci4.2/5
Crocs4.1/5

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Khaadi's Logo
VS
Uniqlo's Logo
Nike's Logo
Vans' Logo
Glossier's Logo
CHANEL's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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Khaadi Pricing

Khaadi ROI & Value For Money

3.7/5

Khaadi has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Khaadi Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Khaadi.

Quick Insights into Khaadi ROI

Khaadi's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 41-45.

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Ranked Khaadi ROI the Highest

Banking and Financial Services
4.4
31-35
4.1
5 to 10 Years
3.7

Ranked Khaadi ROI the Lowest

Less than 1 Year
3.3
Architecture and Planning
2.9
41-45
2.3

Khaadi ROI Score by Gender

Khaadi's ROI score was rated 3.6 by both Female and Male customers on Comparably.

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Male

3.6/5

Female

3.6/5

Khaadi ROI Score by Ethnicity

Khaadi's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5
Other
3.6
Other3.6

Khaadi ROI Score by Age

Khaadi's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
3.7
18-253.7
26-30
3.7
26-303.7
31-35
4.1
31-354.1
41-45
2.3
41-452.3
46-50
3.1
46-503.1

Khaadi ROI Score by Usage

Khaadi's ROI score was rated the highest by customers who have used Khaadi's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.3
1 to 2 Years
3.6
2 to 5 Years
3.6
5 to 10 Years
3.7
Over 10 Years
3.4

Khaadi ROI Score by Industry

Khaadi's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
3.4
Accounting
3.7
Fashion and Beauty
3.5
Architecture and Planning
2.9
Arts and Entertainment
3.2
Banking and Financial Services
4.4
Business and Consumer Services
3.4
Education
3.5
Healthcare, Hospitals and Medicine
4
Marketing, Advertising and Research
4.4

ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Khaadi's ROI score is rated right below Crocs.

COMPANYPricing Score
Vans4/5
Uniqlo4/5
Nike3.9/5
CHANEL3.9/5
Glossier3.9/5
American Eagle Outfitters3.8/5
Gucci3.8/5
Crocs3.7/5
Khaadi3.7/5

Unlock Khaadi ROI vs. Companies in Fashion and Beauty Data

Khaadi's Logo
VS
Vans' Logo
Uniqlo's Logo
Nike's Logo
CHANEL's Logo
Glossier's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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Khaadi Customer Satisfaction (CSAT)

Khaadi Customer Satisfaction (CSAT) Score

89 / 100

Khaadi has an overall Customer Satisfaction score of 89 rated by its users and customers.

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Very Satisfied43%
Satisfied46%
Neither Satisfied nor Dissatisfied8%
Dissatisfied0%
Very Dissatisfied3%
Very Satisfied
43%
Satisfied
46%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
3%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Khaadi Customer Satisfaction

Khaadi's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Khaadi Customer Satisfaction the Highest

26-30
100%
Education
100%
5 to 10 Years
97%

Ranked Khaadi Customer Satisfaction the Lowest

Over 10 Years
72%
31-35
67%
Architecture and Planning
60%

Khaadi Customer Satisfaction Score by Gender

Khaadi's Customer Satisfaction score was rated 88 by both Female and Male customers on Comparably.

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88 / 100
Male
Very Satisfied
31%
Satisfied
57%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
6%
88 / 100
Female
Very Satisfied
35%
Satisfied
53%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
2%
Very Dissatisfied
5%

Khaadi Customer Satisfaction Score by Ethnicity

CSAT according to Asian or Pacific Islander

Khaadi's Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.

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87 / 100
Very Satisfied38%
Satisfied49%
Neither Satisfied nor Dissatisfied4%
Dissatisfied2%
Very Dissatisfied7%
Very Satisfied
38%
Satisfied
49%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
2%
Very Dissatisfied
7%

CSAT according to Other

Khaadi's Customer Satisfaction (CSAT) score was rated 92% according to Other users and customers.

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92 / 100
Very Satisfied21%
Satisfied71%
Neither Satisfied nor Dissatisfied8%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
21%
Satisfied
71%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%

Khaadi Customer Satisfaction Score by Age

Khaadi's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25 CSAT Score
90%
Very Satisfied
36%
Satisfied
54%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
2%
Very Dissatisfied
0%
18-2590%
26-30 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
31-35 CSAT Score
67%
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
31-3567%
46-50 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%

Khaadi Customer Satisfaction Score by Usage

Khaadi's Customer Satisfaction score was rated the highest by customers who have used Khaadi's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
86
1 to 2 Years
87
2 to 5 Years
81
5 to 10 Years
97
Over 10 Years
72

Khaadi Customer Satisfaction Score by Industry

Khaadi's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
100
Accounting
93
Fashion and Beauty
83
Architecture and Planning
60
Arts and Entertainment
83
Banking and Financial Services
80
Business and Consumer Services
75
Education
100
Healthcare, Hospitals and Medicine
100
Marketing, Advertising and Research
100

Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Khaadi's Customer Satisfaction score is rated right above Uniqlo.

COMPANYCustomer Satisfaction (CSAT) Score
Khaadi89%
Uniqlo88%
Nike86%
Vans85%
American Eagle Outfitters82%
CHANEL80%
Glossier79%
Crocs79%
Gucci79%

Unlock Khaadi Customer Satisfaction vs. Companies in Fashion and Beauty Data

Khaadi's Logo
VS
Uniqlo's Logo
Nike's Logo
Vans' Logo
American Eagle Outfitters' Logo
CHANEL's Logo
Glossier's Logo
Crocs' Logo
Gucci's Logo

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Khaadi Customer Service

3.9/5

Khaadi has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Khaadi's Customer Service

Address

Pakistan


Website

http://www.khaadi.com

Quick Insights into Khaadi Customer Service

Khaadi's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 41-45.

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Ranked Khaadi Customer Service the Highest

Marketing, Advertising and Research
4.6
31-35
4.2
1 to 2 Years
4.1

Ranked Khaadi Customer Service the Lowest

Less than 1 Year
3.6
Architecture and Planning
2.9
41-45
2.5

Khaadi Customer Service Score by Gender

Khaadi's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

Khaadi Customer Service Score by Ethnicity

Khaadi's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
20
40
60
80
100
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
3.9
Other3.9

Khaadi Customer Service Score by Age

Khaadi's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25
4
18-254
26-30
3.8
26-303.8
31-35
4.2
31-354.2
41-45
2.5
41-452.5
46-50
3.4
46-503.4

Khaadi Customer Service Score by Usage

Khaadi's Customer Service score was rated the highest by customers who have used Khaadi's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.6
1 to 2 Years
4.1
2 to 5 Years
3.8
5 to 10 Years
4
Over 10 Years
3.8

Khaadi Customer Service Score by Industry

Khaadi's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
4.2
Accounting
4.2
Fashion and Beauty
3.8
Architecture and Planning
2.9
Arts and Entertainment
3.6
Banking and Financial Services
4.1
Business and Consumer Services
3.6
Education
3.8
Healthcare, Hospitals and Medicine
4.1
Marketing, Advertising and Research
4.6

Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Khaadi's Customer Service score is rated right above Crocs, and is preceded by Gucci.

COMPANYCustomer Service Score
Glossier4.2/5
Uniqlo4.1/5
Nike4.1/5
Vans4.1/5
CHANEL4.1/5
American Eagle Outfitters4/5
Gucci4/5
Khaadi3.9/5
Crocs3.8/5

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Khaadi's Logo
VS
Glossier's Logo
Uniqlo's Logo
Nike's Logo
Vans' Logo
CHANEL's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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Khaadi as an Employer

4.6/5

Khaadi has a 4.6/5 stars for its overall company culture rated by their employees

  Khaadi CEO
top
20%
CEO of Khaadi

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Khaadi scored a 25 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Khaadi would recommend the brand to a friend. ENPS measures how likely Khaadi employees would recommend working at Khaadi to a friend.

Net Promoter Score

25
NPS Score
50%Promoters
25%Passive
25%Detractors

Employee Net Promoter Score

20
eNPS Score
50%Promoters
20%Passive
30%Detractors

Global Ranking Snapshot

Khaadi is ranked #907 in the Global Top 100 Brands. It ranks just behind Samsara and just ahead of Books A Million.

RANKCOMPANYCEOINDUSTRY
905
Qlik  Qlik CEO
Mike Capone
SaaS
906
Samsara  Samsara CEO
Sanjit Biswas
Business and Consumer Services
907
Khaadi  Khaadi CEO
Asif Ali
Fashion and Beauty
908
Books A Million  Books A Million CEO
Terrance Finley
Retail
909
Novo Nordisk  Novo Nordisk CEO
Lars Jorgensen
Health and Wellness
910
HCA Healthcare  HCA Healthcare CEO
Samuel N. Hazen
Health and Wellness
911
Kia America  Kia America CEO
SeungKyu (Sean) Yoon
Automotive and Transportation

Fashion and Beauty Ranking Snapshot

Khaadi is ranked #80 in the Fashion and Beauty Industry. It ranks just behind NYX and just ahead of Fila.

RANKCOMPANYLocation
78
Champion
Boca Raton, FL
79
NYX
80
Khaadi
81
Fila
York, NY
82
Dolls Kill
San Francisco, CA
83
New Balance