34
NPS
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Ranked
#163
Business and Consumer Services Brands
Brand Page
Samsara
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Samsara is ranked #163 in Business and Consumer Services Brands
Samsara is ranked #163 in Business and Consumer Services Brands
About Samsara's Brand
Samsara disrupts the traditional sensor model with an integrated, software-centric solution. Samsara’s brand is ranked #906 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Samsara. When compared to other organizations within the Business and Consumer Services industry, Samsara is ranked #163. Among its major competitors, Samsara is ranked in 1st place for NPS while nexVortex is 2nd, and Stackify is 3rd.Their current valuation is $6.30B
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Samsara Ranking
- #163 in Business and Consumer Services
- #1 / 4 of its competitors
Samsara NPS
Samsara's Net Promoter Score (NPS) is a 34 with 60% Promoters, 14% Passives, and 26% Detractors. Net Promoter Score tracks whether Samsara's customers would recommend using the product based on a scale of -100 to 100.
Samsara Overall NPS
| 60% | Promoters |
|---|---|
| 14% | Passives |
| 26% | Detractors |
Samsara NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 38 | May 2024 | 38 |
Jun 2024 37 | Jun 2024 | 37 |
Jul 2024 36 | Jul 2024 | 36 |
Aug 2024 35 | Aug 2024 | 35 |
Nov 2024 35 | Nov 2024 | 35 |
Dec 2024 35 | Dec 2024 | 35 |
Feb 2025 35 | Feb 2025 | 35 |
Mar 2025 35 | Mar 2025 | 35 |
Jun 2025 33 | Jun 2025 | 33 |
Jul 2025 33 | Jul 2025 | 33 |
Oct 2025 33 | Oct 2025 | 33 |
Jan 2026 33 | Jan 2026 | 33 |
How Other Brands Compare
Samsara is ranked first for NPS among its competitors. nexVortex and Stackify come in second and third, with VisOps Inc. coming in at #4. Among those competitors, it is the most valued company.
Samsara |  nexVortex |  Stackify |  VisOps Inc. | |
| Global Ranking | #906 | #- | #- | #- |
| NPS | 34 | - | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $6.30B | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Samsara NPS by Gender
Female customers rated Samsara's NPS 31 points higher than Male customers.
Male
-20
Samsara's NPS was rated -20 by Male customers on Comparably.
35%
Promoters
10%
Passives
55%
Detractors
Female
11
Samsara's NPS was rated 11 by Female customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Samsara NPS by Ethnicity
Samsara's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 8 | Caucasian | 8 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -66 | Other | -66 |
Samsara NPS by Age
Samsara's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Samsara NPS by Usage
Samsara's NPS was rated the highest by customers who have used Samsara's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 9 | 1 to 2 Years | 9 |
2 to 5 Years 9 | 2 to 5 Years | 9 |
5 to 10 Years 89 | 5 to 10 Years | 89 |
Samsara Customer Reviews
Out of the 6 Samsara customer reviews 3 were positive and 3 were constructive. Samsara customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Samsara Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Samsara users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Samsara Customer Loyalty Score by Gender
Female customers rated Samsara's Customer Loyalty score 9% higher than Male customers.
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Male
69%
Yes
Female
78%
Yes
Samsara Customer Loyalty Score by Ethnicity
Samsara's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Samsara.
78
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
55
out of 100
Other
Samsara Customer Loyalty Score by Age
Samsara's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 61% | 31-35 | 61% |
36-40 55% | 36-40 | 55% |
41-45 70% | 41-45 | 70% |
46-50 64% | 46-50 | 64% |
Samsara Customer Loyalty Score by Usage
Samsara's Customer Loyalty score was rated the highest by customers who have used Samsara's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Samsara Customer Loyalty Score by Industry
Samsara's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Aerospace and Aviation industry customers.
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Samsara Customer Loyalty vs. Competitors
Compared to its competitors, Samsara's Customer Loyalty score is rated right above nexVortex.
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Samsara's Customer Loyalty score is rated right above Accenture, and is preceded by Allstate.
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Samsara Product Quality
3.7/5
Samsara has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Samsara Product Information
Samsara serves markets in the United States, Europe, Canada, United Kingdom, Germany, and Mexico. Samsara supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Samsara’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Samsara's product the highest. Reviewers from the Transportation industry rated Samsara the lowest at 2.4.
- Website
- http://www.samsara.com
- Company Size
- 1,001-5,000 Employees
Languages Supported
English
Dutch
French
German
Spanish
Italian
Product Type
Transportation Management Software
Fleet Tracking Software
Fleet Management Software
Transportation Dispatch Software
Trucking Solutions Software
Quick Insights into Samsara Product Quality
Samsara's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 46-50.
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Ranked Samsara Product Quality the Highest
Ranked Samsara Product Quality the Lowest
Samsara Product Quality Score by Gender
Female customers rated Samsara's Product Quality score 0.3 stars higher than Male customers.
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Male
3.1/5
Female
3.4/5
Samsara Product Quality Score by Ethnicity
Samsara's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 2.5 | Other | 2.5 |
Samsara Product Quality Score by Age
Samsara's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
36-40 2.2 | 36-40 | 2.2 |
41-45 3.1 | 41-45 | 3.1 |
46-50 1.5 | 46-50 | 1.5 |
Samsara Product Quality Score by Usage
Samsara's Product Quality score was rated the highest by customers who have used Samsara's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Samsara Product Quality Score by Industry
Samsara's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Aerospace and Aviation industry customers.
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Samsara Product Quality vs. Competitors
Compared to its competitors, Samsara's Product Quality score is rated right above nexVortex.
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Samsara's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.
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Samsara Pricing
Samsara ROI & Value For Money
3.7/5
Samsara has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Samsara Pricing Plans
Samsara has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Transportation industry think that they had the lowest ROI from Samsara.
Who Uses Samsara?
Small Businesses
Medium Businesses
Quick Insights into Samsara ROI
Samsara's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 46-50.
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Ranked Samsara ROI the Highest
Ranked Samsara ROI the Lowest
Samsara ROI Score by Gender
Female customers rated Samsara's ROI score 0.1 stars higher than Male customers.
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Male
3.1/5
Female
3.2/5
Samsara ROI Score by Ethnicity
Samsara's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 2.1 | Other | 2.1 |
Samsara ROI Score by Age
Samsara's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.4 | 31-35 | 3.4 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.5 | 41-45 | 2.5 |
46-50 1.5 | 46-50 | 1.5 |
Samsara ROI Score by Usage
Samsara's ROI score was rated the highest by customers who have used Samsara's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Samsara ROI Score by Industry
Samsara's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.
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Samsara Pricing vs. Competitors
Compared to its competitors, Samsara's ROI score is rated right above nexVortex.
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Samsara's ROI score is rated right above Accenture, and is preceded by Bloomberg.
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Samsara Customer Satisfaction (CSAT)
Samsara Customer Satisfaction (CSAT) Score
67 / 100
Samsara has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
37%
Satisfied
30%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
8%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Samsara Customer Satisfaction
Samsara's Customer Satisfaction score was rated highest by customers from the Construction industry, and rated lowest by customers ages 46-50.
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Ranked Samsara Customer Satisfaction the Highest
Ranked Samsara Customer Satisfaction the Lowest
Samsara Customer Satisfaction Score by Gender
Male customers rated Samsara's Customer Satisfaction score 10 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
50 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Samsara Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Samsara's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
30%
CSAT according to Asian or Pacific Islander
Samsara's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Samsara's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
Samsara Customer Satisfaction Score by Age
Samsara's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 46-50 | 0% |
Samsara Customer Satisfaction Score by Usage
Samsara's Customer Satisfaction score was rated the highest by customers who have used Samsara's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Samsara Customer Satisfaction Score by Industry
Samsara's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Aerospace and Aviation industry customers.
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{
"title": "Samsara Customer Satisfaction Score by Industry",
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"scoreClassName": "",
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}Samsara Customer Satisfaction vs. Competitors
Compared to its competitors, Samsara's Customer Satisfaction score is rated right above nexVortex.
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Samsara's Customer Satisfaction score is rated right above FedEx, and is preceded by Accenture.
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Samsara Customer Service
3.5/5
Samsara has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Samsara's Customer Service
Address
350 Rhode Island Street, San Francisco, CA 94103
Website
http://www.samsara.com
Phone Number
7143887995
Samsara's Social Links
Quick Insights into Samsara Customer Service
Samsara's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers ages 46-50.
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Ranked Samsara Customer Service the Highest
Ranked Samsara Customer Service the Lowest
Samsara Customer Service Score by Gender
Female customers rated Samsara's Customer Service score 0.5 stars higher than Male customers.
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Male
3/5
Female
3.5/5
Samsara Customer Service Score by Ethnicity
Samsara's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Other 2.3 | Other | 2.3 |
Samsara Customer Service Score by Age
Samsara's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Samsara.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 3.3 | 41-45 | 3.3 |
46-50 1.5 | 46-50 | 1.5 |
Samsara Customer Service Score by Usage
Samsara's Customer Service score was rated the highest by customers who have used Samsara's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Samsara Customer Service Score by Industry
Samsara's Customer Service score was rated the highest by Construction industry customers, and the lowest by Transportation industry customers.
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Samsara Customer Service vs. Competitors
Compared to its competitors, Samsara's Customer Service score is rated right above nexVortex.
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Samsara's Customer Service score is rated right above FedEx, and is preceded by Accenture.
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Samsara as an Employer
4.6/5
Samsara has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Samsara scored a 34 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Samsara would recommend the brand to a friend. ENPS measures how likely Samsara employees would recommend working at Samsara to a friend.
Net Promoter Score
34
NPS Score
| 60% | Promoters |
|---|---|
| 14% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 57% | Promoters |
|---|---|
| 25% | Passive |
| 18% | Detractors |
Global Ranking Snapshot
Samsara is ranked #906 in the Global Top 100 Brands. It ranks just behind Qlik and just ahead of Khaadi.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
904 |  | DTCC |  | Banking and Financial Services | |
905 |  | Qlik |  | Mike Capone | SaaS |
906 | | Samsara | | Sanjit Biswas | Business and Consumer Services |
907 |  | Khaadi |  | Asif Ali | Fashion and Beauty |
908 |  | Books A Million |  | Terrance Finley | Retail |
909 |  | Novo Nordisk |  | Lars Jorgensen | Health and Wellness |
910 |  | HCA Healthcare |  | Samuel N. Hazen | Health and Wellness |
Business and Consumer Services Ranking Snapshot
Samsara is ranked #163 in the Business and Consumer Services Industry. It ranks just behind ServiceTitan Inc. and just ahead of Standard Chartered.
| RANK | COMPANY | Location | |
|---|---|---|---|
161 |  | Genesys | Menlo Park, CA |
162 |  | ServiceTitan Inc. | Glendale, CA |
163 | | Samsara | San Francisco, CA |
164 |  | Standard Chartered | New York City, NY |
165 |  | UL Solutions | Northbrook, IL |
166 |  | PACCAR | Bellevue, WA |
167 |  | Careem |
