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PACCAR is

Ranked

#166

Business and Consumer Services Brands

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PACCAR

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PACCAR is ranked #166 in Business and Consumer Services Brands

About PACCAR's Brand

Global technology leader in the design, manufacture and customer support of high-quality premium trucks. PACCAR’s brand is ranked #927 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of PACCAR. When compared to other organizations within the Business and Consumer Services industry, PACCAR is ranked #166. Among its major competitors, PACCAR is ranked in 4th place for NPS while Oshkosh Corporation is 1st, and Daimler is 2nd.Their current market cap is $40.79B

Brand at a Glance

84%

Customer Loyalty

3.8/5

Product Quality

3.8/5

Pricing

3.8/5

Customer Service

PACCAR Ranking

PACCAR NPS

PACCAR's Net Promoter Score (NPS) is a 30 with 58% Promoters, 14% Passives, and 28% Detractors. Net Promoter Score tracks whether PACCAR's customers would recommend using the product based on a scale of -100 to 100.

PACCAR Overall NPS

NPS

58%	Promoters
14%	Passives
28%	Detractors

PACCAR NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 35	Dec 2023	35
Jan 2024 35	Jan 2024	35
Feb 2024 33	Feb 2024	33
Mar 2024 34	Mar 2024	34
Apr 2024 36	Apr 2024	36
May 2024 35	May 2024	35
Jul 2024 34	Jul 2024	34
Aug 2024 33	Aug 2024	33
Sep 2024 35	Sep 2024	35
Oct 2024 33	Oct 2024	33
Nov 2024 30	Nov 2024	30
Jan 2025 30	Jan 2025	30

How Other Brands Compare

PACCAR is ranked third for NPS among its competitors. Oshkosh Corporation and Cummins Inc. come in first and second, with Marks & Spencer coming in at #4. Among those competitors, it is the most valued company.

	PACCAR	Cummins Inc.	Oshkosh Corporation	Marks & Spencer
Global Ranking	#927	#731	#-	#-
NPS	30	36	40	23
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$40.79B	$36.44B	$8.11B	$3.73B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

PACCAR NPS by Gender

Male customers rated PACCAR's NPS 38 points higher than Female customers.

Male

PACCAR's NPS was rated 18 by Male customers on Comparably.

56%

Promoters

Passives

38%

Detractors

Female

-20

PACCAR's NPS was rated -20 by Female customers on Comparably.

20%

Promoters

40%

Passives

40%

Detractors

PACCAR NPS by Ethnicity

PACCAR's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 9	Caucasian	9
Hispanic or Latino 34	Hispanic or Latino	34

PACCAR NPS by Age

PACCAR's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

26-30

33%

34%

33%

41-45

100%

46-50

50%

PACCAR NPS by Usage

PACCAR's NPS was rated the highest by customers who have used PACCAR's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 33	Less than 1 Year	33
1 to 2 Years 50	1 to 2 Years	50
2 to 5 Years -25	2 to 5 Years	-25
5 to 10 Years 100	5 to 10 Years	100
Over 10 Years -50	Over 10 Years	-50

PACCAR NPS vs. Competitors

Compared to its competitors, PACCAR's NPS is rated right above Marks & Spencer, and is preceded by Cummins Inc..

COMPANY		NPS Score
	Oshkosh Corporation	40
	Daimler	39
	Cummins Inc.	36
	PACCAR	30
	Marks & Spencer	23
	Navistar	16
	Volvo Group Venture Capital	0
	Engs Commercial Finance	N/A
	Kenworth	-40

PACCAR NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, PACCAR's NPS is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		NPS Score
	Visa	32
	Bloomberg	31
	PACCAR	30
	Accenture	20
	FedEx	19
	USAA	7
	Verizon	1
	T-Mobile	-4
	Allstate	-31

PACCAR Customer Reviews

Out of the 6 PACCAR customer reviews 3 were positive and 3 were constructive. PACCAR customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

PACCAR Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of PACCAR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

84%

16%

PACCAR Customer Loyalty Score by Gender

Female customers rated PACCAR's Customer Loyalty score 11% higher than Male customers.

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Male

89%

Yes

Female

100%

Yes

PACCAR Customer Loyalty Score by Ethnicity

PACCAR's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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100

out of 100

Caucasian

out of 100

Hispanic or Latino

PACCAR Customer Loyalty Score by Age

PACCAR's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PACCAR.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%
41-45 70%	41-45	70%
46-50 100%	46-50	100%

PACCAR Customer Loyalty Score by Usage

PACCAR's Customer Loyalty score was rated the highest by customers who have used PACCAR's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	70%
1 to 2 Years	78%
2 to 5 Years	100%
5 to 10 Years	100%
Over 10 Years	100%

PACCAR Customer Loyalty Score by Industry

PACCAR's Customer Loyalty score was rated 100% by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Accounting	100%

PACCAR Customer Loyalty vs. Competitors

Compared to its competitors, PACCAR's Customer Loyalty score is rated right above Daimler, and is preceded by Volvo Group Venture Capital.

COMPANY		Customer Loyalty Score
	Volvo Group Venture Capital	100%
	PACCAR	84%
	Daimler	81%
	Marks & Spencer	78%
	Cummins Inc.	72%
	Oshkosh Corporation	71%
	Navistar	71%
	Kenworth	61%
	Engs Commercial Finance	N/A

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, PACCAR's Customer Loyalty score is rated right above Visa, and is preceded by USAA.

COMPANY		Customer Loyalty Score
	USAA	87%
	PACCAR	84%
	Visa	84%
	T-Mobile	82%
	Verizon	80%
	Bloomberg	77%
	FedEx	74%
	Allstate	74%
	Accenture	71%

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PACCAR Product Quality

3.8/5

PACCAR has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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PACCAR Product Information

PACCAR’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated PACCAR's product the highest.

Website: http://www.paccar.com/

Company Size: 10,000+ Employees

Industry

Tech

Hardware and Devices

Travel

Quick Insights into PACCAR Product Quality

PACCAR's Product Quality score was rated highest by customers who have used PACCAR's products/services for 1 to 2 Years, and rated lowest by customers who have used PACCAR's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked PACCAR's Product Quality.

Ranked PACCAR Product Quality the Highest

1 to 2 Years	5
26-30	4.6
Accounting	4.3

Ranked PACCAR Product Quality the Lowest

Female	3.4
46-50	3.2
Over 10 Years	2.7

PACCAR Product Quality Score by Gender

Male customers rated PACCAR's Product Quality score 0.5 stars higher than Female customers.

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Male

3.9/5

Female

3.4/5

PACCAR Product Quality Score by Ethnicity

PACCAR's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 4.1	Hispanic or Latino	4.1

PACCAR Product Quality Score by Age

PACCAR's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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Summary	Age	Score
26-30 4.6	26-30	4.6
41-45 4.6	41-45	4.6
46-50 3.2	46-50	3.2

PACCAR Product Quality Score by Usage

PACCAR's Product Quality score was rated the highest by customers who have used PACCAR's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	5
2 to 5 Years	2.7
5 to 10 Years	5
Over 10 Years	2.7

PACCAR Product Quality Score by Industry

PACCAR's Product Quality score was rated 4.3 stars by Accounting industry customers.

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Accounting	4.3

PACCAR Product Quality vs. Competitors

Compared to its competitors, PACCAR's Product Quality score is rated right above Navistar, and is preceded by Cummins Inc..

COMPANY		Product Quality Score
	Daimler	4.3/5
	Marks & Spencer	4.2/5
	Oshkosh Corporation	4.1/5
	Volvo Group Venture Capital	4/5
	Cummins Inc.	3.9/5
	PACCAR	3.8/5
	Navistar	3.1/5
	Kenworth	2.5/5
	Engs Commercial Finance	N/A

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, PACCAR's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Product Quality Score
	Visa	4.1/5
	Bloomberg	4/5
	PACCAR	3.8/5
	Accenture	3.7/5
	FedEx	3.6/5
	USAA	3.3/5
	Verizon	3.3/5
	T-Mobile	3.1/5
	Allstate	2.3/5

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PACCAR Pricing

PACCAR ROI & Value For Money

3.8/5

PACCAR has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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PACCAR Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into PACCAR ROI

PACCAR's ROI score was rated highest by customers who have used PACCAR's products/services for 5 to 10 Years, and rated lowest by customers who have used PACCAR's products/services for 2 to 5 Years.

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Ranked PACCAR ROI the Highest

5 to 10 Years	4.7
26-30	4.6
Accounting	4.5

Ranked PACCAR ROI the Lowest

46-50	3.2
Female	2.7
2 to 5 Years	2.2

PACCAR ROI Score by Gender

Male customers rated PACCAR's ROI score 1 stars higher than Female customers.

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Male

3.7/5

Female

2.7/5

PACCAR ROI Score by Ethnicity

PACCAR's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 4	Hispanic or Latino	4

PACCAR ROI Score by Age

PACCAR's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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Summary	Age	Score
26-30 4.6	26-30	4.6
41-45 4.5	41-45	4.5
46-50 3.2	46-50	3.2

PACCAR ROI Score by Usage

PACCAR's ROI score was rated the highest by customers who have used PACCAR's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4
1 to 2 Years	4.1
2 to 5 Years	2.2
5 to 10 Years	4.7
Over 10 Years	2.9

PACCAR ROI Score by Industry

PACCAR's ROI score was rated 4.5 stars by Accounting industry customers.

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Accounting	4.5

PACCAR Pricing vs. Competitors

Compared to its competitors, PACCAR's ROI score is rated right above Marks & Spencer, and is preceded by Oshkosh Corporation.

COMPANY		Pricing Score
	Daimler	4.2/5
	Cummins Inc.	4/5
	Volvo Group Venture Capital	4/5
	Oshkosh Corporation	3.8/5
	PACCAR	3.8/5
	Marks & Spencer	3.8/5
	Navistar	3.3/5
	Kenworth	2.4/5
	Engs Commercial Finance	N/A

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, PACCAR's ROI score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Pricing Score
	Visa	3.9/5
	Bloomberg	3.9/5
	PACCAR	3.8/5
	Accenture	3.6/5
	FedEx	3.4/5
	USAA	3.2/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

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PACCAR Customer Satisfaction (CSAT)

PACCAR Customer Satisfaction (CSAT) Score

69 / 100

PACCAR has an overall Customer Satisfaction score of 69 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	39%
Satisfied	30%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	14%
Very Dissatisfied	10%

Very Satisfied

39%

Satisfied

30%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into PACCAR Customer Satisfaction

PACCAR's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used PACCAR's products/services for Over 10 Years.

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Ranked PACCAR Customer Satisfaction the Highest

41-45	100%
5 to 10 Years	100%
Accounting	100%

Ranked PACCAR Customer Satisfaction the Lowest

Female	60%
46-50	50%
Over 10 Years	40%

PACCAR Customer Satisfaction Score by Gender

Male customers rated PACCAR's Customer Satisfaction score 12 points higher than Female customers.

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72 / 100

Male

	Very Satisfied	36%
	Satisfied	36%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	14%
	Very Dissatisfied	14%

60 / 100

Female

	Very Satisfied	20%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	20%
	Very Dissatisfied	20%

PACCAR Customer Satisfaction Score by Ethnicity

Caucasian
80%
Hispanic or Latino
67%

CSAT according to Caucasian

PACCAR's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

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80 / 100

Very Satisfied	30%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	0%

Very Satisfied

30%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

CSAT according to Hispanic or Latino

PACCAR's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

PACCAR Customer Satisfaction Score by Age

PACCAR's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

26-30

67%

41-45

100%

46-50

50%

PACCAR Customer Satisfaction Score by Usage

PACCAR's Customer Satisfaction score was rated the highest by customers who have used PACCAR's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	100
1 to 2 Years	75
2 to 5 Years	50
5 to 10 Years	100
Over 10 Years	40

PACCAR Customer Satisfaction Score by Industry

PACCAR's Customer Satisfaction score was rated 100 points by Accounting industry customers.

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{
	"title": "PACCAR Customer Satisfaction Score by Industry",
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	"bars": [
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "PACCAR's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
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Accounting	100

PACCAR Customer Satisfaction vs. Competitors

Compared to its competitors, PACCAR's Customer Satisfaction score is rated right above Navistar, and is preceded by Oshkosh Corporation.

COMPANY		Customer Satisfaction (CSAT) Score
	Volvo Group Venture Capital	100%
	Daimler	91%
	Marks & Spencer	86%
	Cummins Inc.	79%
	Oshkosh Corporation	71%
	PACCAR	70%
	Navistar	52%
	Kenworth	33%
	Engs Commercial Finance	0%

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, PACCAR's Customer Satisfaction score is rated right above FedEx, and is preceded by Accenture.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Bloomberg	76%
	Accenture	75%
	PACCAR	70%
	FedEx	65%
	Verizon	55%
	T-Mobile	50%
	Allstate	33%
	USAA	30%

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PACCAR Customer Service

3.8/5

PACCAR has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About PACCAR's Customer Service

Address

Bellevue, WA

Website

http://www.paccar.com/

Phone Number

(425) 468-8228

Quick Insights into PACCAR Customer Service

PACCAR's Customer Service score was rated highest by customers who have used PACCAR's products/services for 1 to 2 Years, and rated lowest by customers who have used PACCAR's products/services for 2 to 5 Years.

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Ranked PACCAR Customer Service the Highest

1 to 2 Years	4.9
26-30	4.6
Accounting	4.5

Ranked PACCAR Customer Service the Lowest

46-50	3.1
Female	3.1
2 to 5 Years	2.2

PACCAR Customer Service Score by Gender

Male customers rated PACCAR's Customer Service score 0.6 stars higher than Female customers.

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Male

3.7/5

Female

3.1/5

PACCAR Customer Service Score by Ethnicity

PACCAR's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PACCAR.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 4	Hispanic or Latino	4

PACCAR Customer Service Score by Age

PACCAR's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
26-30 4.6	26-30	4.6
41-45 4.6	41-45	4.6
46-50 3.1	46-50	3.1

PACCAR Customer Service Score by Usage

PACCAR's Customer Service score was rated the highest by customers who have used PACCAR's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.9
2 to 5 Years	2.2
5 to 10 Years	4.9
Over 10 Years	2.5

PACCAR Customer Service Score by Industry

PACCAR's Customer Service score was rated 4.5 stars by Accounting industry customers.

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Accounting	4.5

PACCAR Customer Service vs. Competitors

Compared to its competitors, PACCAR's Customer Service score is rated right above Navistar, and is preceded by Volvo Group Venture Capital.

COMPANY		Customer Service Score
	Daimler	4.3/5
	Oshkosh Corporation	4/5
	Cummins Inc.	4/5
	Marks & Spencer	4/5
	Volvo Group Venture Capital	4/5
	PACCAR	3.8/5
	Navistar	3.6/5
	Kenworth	2.3/5
	Engs Commercial Finance	N/A

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, PACCAR's Customer Service score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Customer Service Score
	Visa	4/5
	Bloomberg	4/5
	PACCAR	3.8/5
	Accenture	3.8/5
	FedEx	3.5/5
	USAA	3.3/5
	Verizon	3.2/5
	T-Mobile	3/5
	Allstate	2.4/5

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PACCAR as an Employer

3.7/5

PACCAR has a 3.7/5 stars for its overall company culture rated by their employees

top

40%

CEO of PACCAR

Ronald Armstrong

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

PACCAR scored a 30 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of PACCAR would recommend the brand to a friend. ENPS measures how likely PACCAR employees would recommend working at PACCAR to a friend.

Net Promoter Score

NPS Score

58%	Promoters
14%	Passive
28%	Detractors

Employee Net Promoter Score

eNPS Score

38%	Promoters
28%	Passive
34%	Detractors

Global Ranking Snapshot

PACCAR is ranked #927 in the Global Top 100 Brands. It ranks just behind Yandex and just ahead of Dataminr.

RANK			INDUSTRY
925	Smith & Nephew	Deepak Nath	Health and Wellness
926	Yandex	Arkady Volozh	Tech
927	PACCAR	Ronald Armstrong	Business and Consumer Services
928	Dataminr	Ted Bailey	Tech
929	Careem	Mudassir Sheikha	Business and Consumer Services
930	Highspot	Robert Wahbe	Business and Consumer Services
931	Trane	Michael Lamach	Energy and Manufacturing

Business and Consumer Services Ranking Snapshot

PACCAR is ranked #166 in the Business and Consumer Services Industry. It ranks just behind UL Solutions and just ahead of Careem.

RANK		Location
164	Standard Chartered	New York City, NY
165	UL Solutions	Northbrook, IL
166	PACCAR	Bellevue, WA
167	Careem
168	Highspot	Seattle, WA
169	Bread Financial	Columbus, OH
170	Brainly	New York City, NY