16
NPS
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Navistar
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About Navistar's Brand
Navistar International Corp. is a holding company whose individual units provide integrated and best-in-class transportation solutions. Among its major competitors, Navistar is ranked in 8th place for NPS while Oshkosh Corporation is 1st, and Daimler is 2nd.
Brand at a Glance
71%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Navistar Ranking
- #4 / 4 of its competitors
Navistar NPS
Navistar's Net Promoter Score (NPS) is a 16 with 54% Promoters, 8% Passives, and 38% Detractors. Net Promoter Score tracks whether Navistar's customers would recommend using the product based on a scale of -100 to 100.
Navistar Overall NPS
| 54% | Promoters |
|---|---|
| 8% | Passives |
| 38% | Detractors |
Navistar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 16 | Nov 2023 | 16 |
Dec 2023 14 | Dec 2023 | 14 |
Jan 2024 17 | Jan 2024 | 17 |
Feb 2024 13 | Feb 2024 | 13 |
Mar 2024 12 | Mar 2024 | 12 |
May 2024 10 | May 2024 | 10 |
Nov 2024 12 | Nov 2024 | 12 |
Jan 2025 13 | Jan 2025 | 13 |
Feb 2025 9 | Feb 2025 | 9 |
Sep 2025 11 | Sep 2025 | 11 |
Nov 2025 12 | Nov 2025 | 12 |
Dec 2025 14 | Dec 2025 | 14 |
How Other Brands Compare
Navistar is ranked #4 for NPS among its competitors. Cummins Inc. and Deloitte (US) come in first and second, with BAE Systems coming in at third.
Navistar |  Deloitte (US) |  BAE Systems |  Cummins Inc. | |
| Global Ranking | #- | #154 | #540 | #731 |
| NPS | 16 | 27 | 17 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.87B | $126.78B | $36.44B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Navistar NPS by Gender
Navistar's NPS was rated 20 by Male customers on Comparably.
Male
20
Navistar's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
Navistar's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Navistar NPS by Ethnicity
Navistar's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Navistar NPS vs. Competitors
Compared to its competitors, Navistar's NPS is rated right above EnPro Industries, and is preceded by BAE Systems.
| COMPANY | NPS Score | |
|---|---|---|
 | Oshkosh Corporation | 40 |
 | Daimler | 39 |
| Cummins Inc. | 36 |
 | Isuzu Motors | 32 |
 | PACCAR | 30 |
| Deloitte (US) | 27 |
| BAE Systems | 17 |
| Navistar | 16 |
 | EnPro Industries | N/A |
Navistar Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Navistar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Navistar Customer Loyalty Score by Gender
Navistar's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Navistar Customer Loyalty Score by Ethnicity
Navistar's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Navistar.
70
out of 100
Caucasian
Navistar Customer Loyalty vs. Competitors
Compared to its competitors, Navistar's Customer Loyalty score is rated right above EnPro Industries, and is preceded by Oshkosh Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Isuzu Motors | 90% |
| PACCAR | 84% |
| Daimler | 81% |
| Cummins Inc. | 72% |
| Deloitte (US) | 72% |
| BAE Systems | 72% |
| Oshkosh Corporation | 71% |
| Navistar | 71% |
| EnPro Industries | N/A |
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Navistar Product Quality
3.1/5
Navistar has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Navistar Product Information
Navistar’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.navistar.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Travel
Quick Insights into Navistar Product Quality
Navistar's Product Quality score was rated highest by Caucasian customers.
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Ranked Navistar Product Quality the Highest
Navistar Product Quality Score by Gender
Navistar's Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Navistar Product Quality Score by Ethnicity
Navistar's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Navistar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Navistar Product Quality vs. Competitors
Compared to its competitors, Navistar's Product Quality score is rated right above EnPro Industries, and is preceded by PACCAR.
| COMPANY | Product Quality Score | |
|---|---|---|
| Daimler | 4.3/5 |
| Oshkosh Corporation | 4.1/5 |
| Deloitte (US) | 3.9/5 |
| Cummins Inc. | 3.9/5 |
| Isuzu Motors | 3.8/5 |
| BAE Systems | 3.8/5 |
| PACCAR | 3.8/5 |
| Navistar | 3.1/5 |
| EnPro Industries | N/A |
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Navistar Pricing
Navistar ROI & Value For Money
3.3/5
Navistar has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Navistar ROI
Navistar's ROI score was rated highest by Caucasian customers.
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Ranked Navistar ROI the Highest
Navistar ROI Score by Gender
Navistar's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Navistar ROI Score by Ethnicity
Navistar's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Navistar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Navistar Pricing vs. Competitors
Compared to its competitors, Navistar's ROI score is rated right above EnPro Industries, and is preceded by BAE Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Daimler | 4.2/5 |
| Cummins Inc. | 4/5 |
| Deloitte (US) | 3.9/5 |
| Oshkosh Corporation | 3.8/5 |
| Isuzu Motors | 3.8/5 |
| PACCAR | 3.8/5 |
| BAE Systems | 3.7/5 |
| Navistar | 3.3/5 |
| EnPro Industries | N/A |
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Navistar Customer Satisfaction (CSAT)
Navistar Customer Satisfaction (CSAT) Score
52 / 100
Navistar has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
30%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
4%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Navistar Customer Satisfaction
Navistar's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Navistar Customer Satisfaction the Highest
Navistar Customer Satisfaction Score by Gender
Navistar's Customer Satisfaction score was rated 66 by Male customers on Comparably.
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66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Navistar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Navistar's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Navistar.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
Navistar Customer Satisfaction vs. Competitors
Compared to its competitors, Navistar's Customer Satisfaction score is rated right above EnPro Industries, and is preceded by PACCAR.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Daimler | 91% |
| Cummins Inc. | 79% |
| Deloitte (US) | 73% |
| BAE Systems | 72% |
| Oshkosh Corporation | 71% |
| Isuzu Motors | 70% |
| PACCAR | 70% |
| Navistar | 52% |
| EnPro Industries | 0% |
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Navistar Customer Service
3.6/5
Navistar has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Navistar's Customer Service
Address
4201 Winfield Road, Warrenville, IL
Website
http://www.navistar.com
Phone Number
(331)332-5000
Quick Insights into Navistar Customer Service
Navistar's Customer Service score was rated highest by Caucasian customers.
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Ranked Navistar Customer Service the Highest
Navistar Customer Service Score by Gender
Navistar's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Navistar Customer Service Score by Ethnicity
Navistar's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Navistar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Navistar Customer Service vs. Competitors
Compared to its competitors, Navistar's Customer Service score is rated right above EnPro Industries, and is preceded by Isuzu Motors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Daimler | 4.3/5 |
| Oshkosh Corporation | 4/5 |
| Cummins Inc. | 4/5 |
| Deloitte (US) | 3.9/5 |
| PACCAR | 3.8/5 |
| BAE Systems | 3.7/5 |
| Isuzu Motors | 3.7/5 |
| Navistar | 3.6/5 |
| EnPro Industries | N/A |
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Navistar as an Employer
4.1/5
Navistar has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Navistar scored a 16 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Navistar would recommend the brand to a friend. ENPS measures how likely Navistar employees would recommend working at Navistar to a friend.
Net Promoter Score
16
NPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 57% | Promoters |
|---|---|
| 21% | Passive |
| 22% | Detractors |
